I came in here & only took a couple of minutes. Jazmin Teodoro was nice, patient, and friendly. Even though I did take a long time to come back. She still helped me find the best coverage. Thank you! read more

One of your employees ( Michael ) did 2 transactions summing over $400 in theft. When I first spoke with him over the phone to acquire car insurance ( sr22 ) we came to a conclusion that the total would be around $540 for the premium, i don't remember the exact amount it was just around lower 500's. He asked if i'm able to pay amount in full or if I would like to maybe 2 payments. I went the 2 route and agreed on automated payments to saved a few dollars over the paying manually method. So he proceeded to take a $300 payment for the first half. A few weeks go by and I received a receipt in the mail from Aspire stating I have an outstanding balance of $543 which I thought was insane after doing a $300 payment. So I contacted Michael about this and he stated " the initial pays for a few things not just the policy " what kind of shady false business is he selling? Hiding a 300$ fee that's no where on any of the paperwork I signed then he states " did you not look over that because I know I explained everything to you " when he clearly didn't explain anything about that. Another week passes and I get another $140 payment removed out of my bank account. Following that I received another receipt from Aspire with a balance of $543 still on my account. WHRE DID MY $400? read more

i Would like to really thank the freeway insurance team I meet with an agent Jazmin Teodoro she was a really big help She was very professional and had all the answers to my questions really great experience read more

I had a really hard time shopping around trying to find what best fit myself and my family. I feel like they made my time a walk in the park. As I was myself, was patient along with Mike who first quoted me. He had me where I needed to be but I told him kindly, I'd still browse around and I would call him if I don't feel comfortable settling with the options available to me. The next day I called and didn't get a hold of Mike. But I was able to get the help I needed from Victor. I walked through gracefully through the processing and confirmed I was insured that very same day! Be sure to check them out if you are trying to save and get insured. -A read more

This insurance is not worth ur money!! This has been the most annoying year of insurances I've ever had! No matter how much of a budget or rush u are in please do not waste your time with this insurance holder. This location is always making up hours of their own , the first day I came here , their hours online said they opened at 9am but had someone show up at 10:30 am. I am here today to dispute a charge of $150 when I already cancelled my policy last month ! They aren't open right now at 3:04pm even though their sign is blinking. I guess it's fine to just have a paper saying they won't be in the office until 3:30 for no reason given ??? There are much more efficient and cheaper insurances out there with much nicer offices that don't make u wait and mess with ur day schedule just to suite their or take ur money whenever they feel like it. read more

Freeway Insurance - Auto Insurance Near Me - Laguna Hills, California

PLEASE do yourself a favor... STAY AWAY FROM FREEWAY INSURANCE.. all they care is the money "commission" that they get from you.. once you paid that downpayment gluck on reaching a decent person to talk to.. so if i were you.. save yourself from miserable customer service! read more

I was helped by a Branch Manager CA LIC#4220305 and it was a great experience. Joshua searched his best for the most affordable policy and was very informative and helpful. I will use this service again in the future. read more

This is the place to go for car insurance. Hablan español! Jaime is the guy you what to talk to!!

Fatima Ocampo was processing my information yesterday and told me she would call me back. She never called back. I called back today and she was no help what so ever and pawned me off to walk in to an office after saying there was nothing she could do. When I asked why I couldn't complete over the phone she stated well you can try to do it on paper but they probably won't change anything. So thanks for wasting my time. read more

Omar was awesome helping us .very fluent in Spanish.. very courteous and pleasant.. he was a great help. Fully recommend him. Thank you

The Laguna Hills location employee "Gabriel" is absolutely garbage. I was told by their corporate office that I had to come to there office in person, to fill out a annual mileage form and that it was a requirement and time sensitive. This location wouldn't even answer the door and help me and had the nerve to transfer me to the customer service, there open by the way, this happened at 1pm on today which is today a Tuesday! Gabriel kept asking me what I was needing help with and I told him I'm here for the above referenced issue. I was vague because he was he was making it clear he'd only unlock the door and give me help if I needed to create a new policy i.e. he'd be able to make money. These guys are sleazy used car salesman at best. The armpit of the insurance industry if you will. I had a same situation happen at the Anaheim location. It was a dump there, there office looked like a boiler room. The guy was the same way he never would help me with any issues and I got the run around from him Jesus Noriega was his name. This place is known to take advantage of those that don't speak English and are new here or people desperate for insurance because they have a horrible driving record. I went to the Freeway insurance office in orange one time and these crooks had the nerve to try and charge me $80bucks just to complete the paperwork, to change vehicles when I bought a new truck. I'm well aware that if you buy a more expensive truck your insurance will go up some because it's a more expensive asset. This was just for the paper work. I flat out told the guy no. I got up and told the manger that it wasn't right. The guy looked like a tweeker with sunken in eye sockets. He gave a stupid head nod and told the agent to wave the fee after realizing I wasn't that big of a idiot. I'm writing this I'm out front of there Laguna hills location, getting a quote from AAA insurance. I went from paying $123.00 a month to paying $92.00 a month and have gotten a taste of real customer service from AAA, something Freeway Insurance never even tried to give me. read more

Freeway Insurance - This place is garbage do NOT give these jokers your money. - Auto Insurance Near Me - Laguna Hills, California

Very helpful and friendly not a long wait good price for insurance even help with dui process!

Inust changed my auto insurance company with Freeway! Miss Sunday was very friendly & efficient. I am saving $75.00 a month! Thanks!

do not do any business with freeway insurance..you will regret it.you will pay whatever they can rip u off in broker fees. read all the complaints they have find them on the consumer affairs website & report them to the bbb. read more

Came into the store the other day and was greeted by Bianca Ortega. Very nice lady and super professional took no less than 15min and she saved me $100 bucks read more

Joanna was very helpful and courteous. She helped us even past closing. She made getting insurance easy and painless!!!! Thank you for your professionalism!!!!! read more

I came in to make some adjustments on my insurance and Adam took the time to find me a great deal and was super patient and friendly. I definitely appreciate his welcoming attitude and thoughtfulness read more

Been a customer with Freeway Insurance for a few years now and I am completely satisfied with the help I've received along the way. From switching car insurances and always being assured of the lowest quotes. Ask for Jaime, he's the one that can make it all happen for you! read more

I had the worst experience here at this agency Ryan had a horrible attitude going to close my business here and find a friendly insurance don't bother to come here please do your self a favor and avoid this place read more

ONLY SEE JOANNA GONZALEZ! She was able to get me a good rate for my car insurance after having switched over from Geico. Very honest, direct and nice to talk with. I will be returning back to her in the future for all my insurance needs. read more

Avoid this company. I went to this Laguna hills location where they ran my record and signed me up at $30/mo. On liability insurance on one of my motorcycles. After checking my bank statements they started withdrawing $94/mo. after the first month. They claimed more results came back on my driving record but they couldn't explain what came up...I specifically asked if the only ticket I've gotten appeared and they said yes. Reps in the store are very misleading and are just looking for sign ups. I told them to cancel my account and they said I would have to mail in a request and wait 10 days so they can milk some more $ out of me instead of cancelling the policy. read more

By far the most open people about car insurance, all you have to do is ask. If you've ever had a bad situation with car insurance I understand your frustration, here at freeway I expressed my experiences and they were more than helpful and upfront about which route to take and how to make sure you don't get taken advantage of. Highly recommend, as they do look for the best quote for your option. Check them out!!! read more

horrific customer service !!! NEVER answer phone, just put you on hold and transfer you until you finally give up. I'm cancelling my policy and will NEVER use them again. read more

These guys made it so easy! I saved on my car insurance. Leo even called me and followed up to make sure I receive all the necessary documents I needed. I'm glad I switched. Thank you!!!! read more

I had the best and most easy insurance quote. Also the customer service was the best I have had. If you need insurance call Sunday she's super nice and great to work with. read more

Jessie Ortiz is awesome! They really take care of all your needs and concerns and truly try to get you the lowest price possible. He and a new employee Diego assisted me. And let me tell you, I had no idea Diego was barely there 2 weeks! He was so knowledgable and did a great job at comparing plans. I would recommend these guys to anyone! read more

Amazing service from Jessie. Hands down best insurance agent I've had the pleasure of working with. Got me insured and on the road in no time. read more

Jessie Ortiz was incredibly helpful and made things very clear and easy for us! He was very genuine and kind, and at a time where he was the only one working, made sure every customer was greeted and comfortable even if he was busy with someone else. Excellent customer service and overall knowledge of what Freeway has to offer! read more

After purchasing a new car i needed to drop the insurance on my trade in and add full coverage to my new car. Tried to do this over the phone with the insurance company and what a headache it was! So i decided to just go into the lake forest freeway insurance and was greeted by RYAN! He helped me find the best rate and explained the coverage! RYAN was very professional and had lots of knowledge with various insurance companies! I would defintely recommend RYAN if you need to get insurance or have questions about your insurance policy! read more

Freeway Insurance - Auto Insurance Near Me - Laguna Hills, California

Joanna Gonzalez was very helpful in explaining what I needed to know. She helped us find something that would cover what we wanted and needed but also wouldn't financially bring us down. 10/10 would recommend read more

DO NOT BUY INSURANCE HERE!!! Freeway Insurance is the most shady insurance broker I have ever dealt with.They sold us a policy with Access Insurance which is a joke. We had an accident last Friday and still have not had a call back from the adjuster, Heather Featherstone. Her voicemail says she returns calls within 24 hours, it has been 4 days. You cannot get through to a human unless you are trying to pay a bill, and they know nothing other than taking your money. read more

Tried to purchase auto insurance and was met with nothing but resistance and attitude. That guy Ryan was the absolute worst. Avoid him at all cost. read more

Great service by Saul thank you for helping us with the insurance we will recommend you

Joanna was super helpful and took the time to help me find a policy that best suited me. Always there to help and super friendly staff.

Wow so amazed by this company!! Milano helped me find a insurance policy cheaper than the one I had and I LOVED how his customer service was, many others haven't been able to help me the way Milano did. Thank you so much!!! Will be referring all family to here read more

Having multiple tickets and points on my record, it was either extremely hard or very expensive to find a company to insure me. I stopped by Freeway Insurance after a recommendation from a friend and was quoted an very affordable price by Ryan Chavez. He was very helpful and was definitely looking out for my best interest. Amazing service and I'm glad I switched over! I will definitely be referring my friends and family! read more

I have the ability to rescind this, and I will provided that Freeway does the right thing and refunds me the money it charged me that was mishandled. My first payment to my new insurance co that they paired me with was $297.00. My first monthly payment is due in 4 days. Freeway has charged me $650.00 and has yet to tell me what the other $353 that DIDN'T go to my insurance company is for!!! They were supposed to call me back earlier this afternoon. This is unacceptable!!! Results pending...... read more

Been going to this location for years, very prompt and professional service. Highly recommend seeing Robert and Saul!

I am very happy with freeway insurance and I highly recommend it. Ryan was very professional and dependable, he answered all my questions and carefully explained to help me better understand what I was getting for my money. He made the process quick and easy! read more

Employees are not trained well, they do not have the experience to give customer service,they keep people waiting for hours and then,when you finally get your turn they keep asking each other what to do. In my experience I do not recommend this place at all, I end up paying way too much for the insurance I file a complaint but nothing resolved I''ll not even give one star very very disappointed read more