PLEASE READ BEFORE MOVING INTO MIRADOR APARTMENTS -- MY 4-YEAR EXPERIENCE…read more
I lived at Mirador for 4 years. When I first moved in, the previous management was professional, respectful, and responsive. After my first 2-year lease, they even convinced me to stay by offering me a renovated apartment at a lower price, so I stayed another 2 years. Unfortunately, after management changed, my experience completely changed.
My lease ended July 27. I missed the 60-day notice by 5 days, and I take responsibility for that. However, the previous management always reminded residents about important deadlines, and this time I received nothing. Once I realized, I immediately contacted the office, followed their instructions, and submitted my notice. I was told my lease would extend until August 5 with additional charges. I accepted that and was willing to pay. I only called because I wanted to know exactly how much I would owe.
I spoke with assistant manager John and repeatedly explained that I was NOT disputing the charges. I just wanted the amount in writing. He first said around $300, then $400, and kept changing the amount. He initially refused to email me anything, but eventually agreed to send an estimate of around $400 and some change.
I thanked him and wished him a good day, and he immediately hung up on me. I called back asking why, and he hung up again. I called again asking for a corporate number, which he refused to give me, and he hung up again. After another call, I was extremely frustrated and raised my voice, and he hung up again.
I went to the office in person. I asked John why he kept hanging up instead of communicating professionally. The conversation became heated. I felt he was yelling at me and trying to force me out, and I was pushed/ushered toward and out of the office. Another employee then stood up and told me, "Get out of here, you bitch." Those were her exact words.
I was shocked. After returning home, I realized my arm was hurting from the incident, so I called 911. Police responded, spoke with both sides, and advised me to report it to corporate.
I contacted regional manager Melissa Minucci, expecting an investigation or at least an apology. Instead, she told me they reviewed the cameras and "no one pushed you" and "no one kicked you out." I asked, "Are you calling me a liar?" She responded, "Yes, I am calling you a liar." She then told me there would be no action and that I was no longer allowed to enter or call the office. That was extremely unprofessional and shocking.
Unfortunately, the problems go beyond management. The community has declined significantly, with roach/pest and cleanliness issues, a pool frequently closed with cleanliness and maintenance problems, and gates often left open, sometimes seemingly 24/7. During my time there, I heard about multiple incidents involving stolen cars, stolen tires, and other property theft. There were also concerns among residents about whether proper background and income screening was being consistently enforced. I cannot verify their internal procedures, but prospective residents should ask about it.
Also, be VERY careful with the fees. There can be $200-$300+ in additional monthly charges, so get a complete written breakdown of every fee before signing.
Despite everything, I fulfilled my responsibilities: I submitted my notice, accepted responsibility for missing the deadline, paid the additional charges, and left my apartment in excellent condition--better than when I received it.
I was never upset about paying the charges. My issue was the lack of transparency, professionalism, and basic respect.
After 4 years, it is incredibly disappointing that this is how my tenancy ended. I would not recommend Mirador Apartments under the current management. If you're considering living here, talk to current residents, inspect the property carefully, ask about security, pests, the pool, screening, and ALL fees, and get everything in writing.
Save yourself the headache, frustration, and money. Look elsewhere.
