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    Quest Diagnostics

    2.2 (17 reviews)
    Open 7:00 am - 12:00 pm, 1:00 PM - 3:00 PM

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    3 years ago

    Sadly- staff I have dealt with in this location have been belligerent, rude and without any empathy for the patients.

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    3 years ago

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    3 years ago

    this place is a mess. One person trying to handle the entire lab and completely backed out. I will never use this lab again.

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    4 years ago

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    6 years ago

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    10 years ago

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    11 years ago

    They have 1 person working for the 7:00am rush. 12 people when the doors open. This is not how to run a professional business.

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    7 years ago

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    Labcorp

    Labcorp

    3.8(9 reviews)
    3.8 mi

    Two stars for my own bloodwork. The front desk was professional and I was seen quickly. The tech…read morewho drew my blood was kind and gave me great advice to make it easier on myself going forward. Because of this, I came back months later with my then 4 year old and had a TERRIBLE experience with a tech and her "manager/lead tech" It was my child's first time getting blood work and was understandably scared. I had him on my lap and calm. The first tech stuck him and started to move the needle around in his arm and couldn't get blood which of course led to him screaming in agony. She attempted again on his other arm and wasn't successful and again moved the needle around and said to him "I'm not touching you" in a very annoyed tone when she left the needle in his arm while looking for a bigger gauge. At this time he was red, sweating, kicking and screaming while I'm holding him down. The head tech then came over to assist and used the larger gauge and also moved the needle back and forth. At this point I yelled that this was enough and that we needed to stop as he was crying and screaming to the point of exhaustion I was told by this manager that I need to ensure he's well hydrated going forward as it's my fault meanwhile my child drinks water all day every single day. Will not be returning to this location and would never recommend a child getting blood work done here and they do not have the skills to handle children and get annoyed at them easily.

    Is a very clean facility and the phlebotomy technicians are all amazing and kind, demonstrating…read moreexceptional niceness, especially with children. This facility is amazing, the ladies at the front desk make you feel welcome and they exercise patience with customers.

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    Quest Diagnostics - This is the reception area with no human beings.

    Quest Diagnostics

    2.3(20 reviews)
    5.3 mi

    Even if you make an appointment there is a long wait. Seems like they don't have enough staff to be…read morehaving 3-4 patients scheduled at the same time. Poor service

    Those taking drug tests, be forewarned…read more I reviewed this place a couple of weeks ago giving them a 3-star rating and I realize now it should have been 1 star and I'll tell you why. I came here to take a urine/drug test for my new job- a seamless process...or so I thought! I was supposed to start my job on 8/9 but my supervisor-to-be emailed me asking if we could postpone my start date until 8/23 indicating my drug test was taking longer then usual. Now I found it slightly odd that MY drug test could take "longer then usual" but okay. I thought nothing more of it until... Approximately 2 days ago I get an email from HR from my new job advising me the drug test was inconclusive, siting over-diluted urine. Now I found it very odd. I drink close to a gallon of water daily and have been for the past 7 years. This drug test was not my first go-around since I've taken about 4 drug tests within a 5 year period - all with no issues despite my excessive water-drinking habit. Yes it was odd but possible there was an issue. HR allowed me to take it again, so I rescheduled my drug test for the very next day. Once again, registering online through the Quest website was very easy and quick. I get to Quest and a nice lady named Kim calls me in to complete the drug test. Kim is very professional. She takes me to the restroom. She then unlocks a metal case in the restroom for me to put my pocketbook in. The first time I was there the lady that helped me told me to leave my pocketbook in the office and she locked the door so this process was different to me. After I peed in the cup, Kim immediately took my urine and poured it into 2 vials. She then told me to dispose of the rest of my urine in the toilet, flush and throw the cup out. None of that was done the first time I was there. Then, Kim took me back to the office where she put a sealed sticker onto each vial and had me initial each one. Again, none of this was done the first time. I told Kim none of that was done when I was there a couple of weeks ago. Kim seemed surprised. She said that was their strict procedure and if my initials were not on that seal, the test could not and would not go through. At this point I'm thinking someone...ahem...the employee I dealt with a couple of weeks ago must have messed up. Lastly, Kim printed a sheet of paper that had my information on it and other information pertinent to Quest. She ripped the bottom portion off and gave me the top. Again, didn't happen the first time I was there. The employee gave me the whole sheet of paper and I left. I believe Kim did everything she was supposed to do. Her patience and professionalism was most appreciated- 5 star appreciated but I can only give one star because of my first visit. I believe I will not be called back for an inconclusive test this time because it seems Kim did everything right. Not sure what happened the first time but I'm very upset to say the least. If my potential employer even suspected that I did something to tamper with my urine test, it's possible they may not have given me a second chance to take it again and I would have lost out on employment. Would I come back? Only if Quest could ensure Kim would assist me. I would not take a chance on coming back and risking employee errors at my expense.

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    New Jersey Imaging Network of Cranford - 25 S Union Ave Cranford, NJ 07016 800-930-6759

    New Jersey Imaging Network of Cranford

    2.2(25 reviews)
    2.3 mi

    The always enchanting Ms. G. was referred to NJIN- Cranford for a scheduled CT scan. Her…read moreappointment was set for within two weeks of our call; she wasn't in pain. Despite 4" of overnight snow the reception area was fully staffed, and the waiting room moderately busy. As requested, we arrived 15 minutes before her appointment, with the health insurance pre-authorization form, physician prescription and photo ID in-hand. The NJIN paperwork burden was excessive, largely due to the same information being asked repeatedly. Throughout the visit their staff was direct and generally cordial, if not outwardly welcoming and friendly. My wife was seen within fifteen minutes of her scheduled appointment, and was done within twenty minutes. The procedure was for a CT scan, rather than an MRI which takes much longer. We did have to wait an additional half-hour for her imaging disk, but that process was smooth. She reported having been treated well and without incident. On the day of our visit NJIN- Cranford was professional, efficient and respectful; we have no cause for complaint. In fact, based upon our first visit, we would use their services again.

    I have spent almost a week going through their automated system, leaving messages regarding lack of…read moreaccessibility to my portal for information. Each time when I finally spoke to someone I got a commitment for a call to resolve the technical error issues I was seeing with a promise for a call back from IT. No call, just an e-mail with instructions to create a new account, although I already have one, and surprise, surprise, it did not recognize me and or gave me errors. A few e-mails back (not a call) this must not arise to the importance to pick up the phone. Then I'm asked for Personal information on an e-mail, as if this type of information is not vulnerable. Then I call back and ask for a compliance office phone number to lodge a complaint and they kept giving me another person from the call center, so 45 minutes later I get the number and surprise, surprise; the recording says the phone number is restricted or unavailable. So if access to information on a portal is important you may want to reconsider, I'm sure it was billed already though, no issues there...

    Quest Diagnostics - laboratorytesting - Updated June 2026

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