Terrible customer service--RUDE technicians. Also unprofessional. I made an appointment for blood work at 2:30, showed up about 15 minutes before my scheduled time and when the tech saw my lab order she appeared very annoyed and said she couldn't do them all in one day. Did not give me a specific reason why--she just stated it was an internal Quest issue. Fine--didn't make sense to me, but whatever. She gave me my lab order to bring back and I made another appointment and returned the following day. This time I had a different tech who spoke little English. I told her I was there the day before and some of the order was completed but she obviously didn't understand me because when I look at the pending results on the Quest app I can obviously see that she repeated everything the tech did the day before as well as the ones that weren't completed. So obviously the first tech was lying to me. But now I am worried I am going to get charged for this. I have tried calling but it Is impossible to get anyone on the phone. read more

I had an appoint on Monday morning. I walked in where 2 gentlemen were sitting and total quiet. One left soon after I arrived; he must have been waiting too long. I waited and was called in. The " nurse" with a mask spoke but I did not understand her she mumbled. The masked tech, Olga, was impolite, unfriendly and unprofessional plus did not know the protocol instead said "Pay the $84 or I will not perform the blood work. I said I am insured. The second tech was not much better but an improvement. I knew early on there was something wrong when the waiting room was practically empty at 8:15 am. I have been going there for nearly 20 years but never again. Do not go to that office in West Chester on Marshall Street. I do not recommend this office due to poor treatment and the incompetent personnel. read more

It's no wonder they have 2 stars, I would give zero if possible. Do not go here, any other quest is better!! Got bloodwork / then had to drop a test to them the next day. The bloodwork woman said I can just knock and hand it to them. The next day I did that. They said no you wait in line (super rude), you have to check in to hand them the test. These woman were so rude and disgusting. I checked in and was next - a random lady came in off the street and the rude woman attempted to take her first. Then she was like "do you have an appointment"? I said "what are you talking about, why would I need an appointment to drop a test, you told me to check-in, for what I have no idea"She was completely making things up to not serve me. Will be reporting them to corporate. read more

I have a huge phobia of needles and getting my blood drawn so I was super stressed about going here for blood work. I made an appointment online and the check in process was really easy at their kiosk. They called me back about 6-8 minutes after my scheduled appointment time. I'm not sure of the woman who took my blood's name, but I told her I have a tendency to pass out so she took my blood in a room where I could lay down. She was so nice and understanding, I just kept my eyes closed the whole time and it was over before I knew it. After seeing the reviews at a lot of Quests I was scared it would be bad, but, for my experience at least, it was really good. I didn't even pass out! read more

Women be careful if u are pregnant and by any chance u get check out here when they ask for blood work if there are any substances in your body they will report it to CYS even after they tell you they wont , they will anonymously do it such a disrespect . read more

I have so much anxiety when it comes to blood work and I had out this off for a while. I made an appointment ahead of time and signed in on a kiosk in the waiting area. They called me back a few minutes before my appointment time, so wait time was not an issue at all. Hannah did my blood work and she was absolutely incredible. So caring and kept checking in on how I was feeling, knowing I was nervous. She was very quick and gentle and kept me distracted throughout. Highly recommend this location based on my experience. I recommend making an appointment as that seems to be what causes the long wait times mentioned in other reviews. read more

Went in to get test from 4 doctors no one in waiting room and they want me to schedule for 10 or after ? No one in waiting room and would take me Had Dr all call in my test at LAB Corp They have walk in and as so nice !!! Do yourself a favor ditch the bullshit at quest! I'll never go back read more

NO NO to this location!!! If you haven't scheduled yet, DON'T DO IT! Long waiting PLUS rude technician! I've been to this location for 4 times. Three out of them were horrible experience! First time, the lady was just rude the whole time. The recent two times were the worst. The technician didn't try to help hold my order. So I had to go to my hospital to get it. When I came back for the test the next week. She purposely skipped me and let the person came after me get in. The technician who withdrawaled my blood did a terrible job by springing my blood out all over my arm. Instead of apologizing, she said 'it happens'. I plan to look for other options in the area. This is a hassle lab! read more

Horrible experience. Arrived at 8:50 am signed in and was told the wait would be 45 minutes and I would receive a text when they were ready. I waited over 2 hours with no additional updates when I questioned the technician she told me I could wait up to 3 hours due to appointments showing up. Why was that not told to me when I arrived this morning. No sign no person . Don't waste your time goi g here they are horrible and don't cate. read more

This is one of the worst places to go if you need blood work or anything else. They charged my insurance company for my services, something happened with the processing of the claim finally leaving to me to pay out of pocket expenses. They don't even try working it out sent it right to collections. I've also spoken to a few doctor friends that told me there price's are way over board they about double the price to the customer. Never use this place!!!! read more

Oh where to start in the story that is the debacle that was my Quest experience? I made an appointment for 8am, unfortunately it was the only opening available all week. I knew I was cutting it close for my train, so I specifically got there a few minutes early, hoping they would be able to squeeze me in. Now, if you know me at all, for me to get up in the morning takes a miracle; for me to get anywhere early takes direct divine intervention. Ultimately it made zero difference. As I walked in the door, I noticed a small crowd. But I thought, "Hey, no sweat, that is what I made an appointment for." I also noticed one of the technicians (scrubs) walking out. This detail will come into play later. A lady helped me sign in, and I sat down to wait. Around 8:02am, I finally broke down and asked how much longer it would be. The "avoiding the question" response was it depended on how many people were "back there." Umm, how many rooms and technicians do you have? Should it not be completely obvious? Do you have people hiding behind the trash can that you anticipate will pop on out? I unwisely let it go. A few minutes later, I could not take it anymore. Time was at the point where I had to be seen and quickly for me to make the train. I apologetically asked again how much longer it would be, explaining that I had a train to catch. The lady checked for me, stated that they were having problems with the patients in the back and that it would be a while. I, again unwisely, decided to tough it out, after all, this was the only time I could do this. I realized that the difficult patients were 2 mentally challenged individuals who were taken back when I first arrived. And there were only 2 technicians. So the entire system was backlogged and we had a bottleneck situation. Now, please do not misunderstand me; I completely empathize. I HATE needles and I barely can make myself go through the process as is. If I did not understand why you were hurting me by painfully poking me with a sharp object, I would (probably loudly and violently) protest too! My issue is with a system where people have made appointments and there is no movement forward or effort to see them close to their appointment times. At this point, the technician who had left came back in with a package of food. She went into the back room to have what I assume was her breakfast. Um, could you maybe perhaps have had breakfast at a time where there was NOT a pile up in the waiting room? And where both technicians were not able to make any progress and the system completely bottlenecked? I asked to use the restroom, since it was obvious I would have a bit of a wait. I first, wisely, asked the lady to check my order and make sure I would not have to give a urine sample. She stated, no, I would not have to give one. Coming back from the restroom, I noticed a different patient having words with the lady in charge of the waiting room then stalking out. It sounded like she missed her appointment time and was not able to wait. Finally over 20 minutes after my 8am appointment time, the technician who was eating breakfast called me back. I, again wisely, kept my mouth shut about how she kept me waiting for 30 minutes while she ate. Afterall, she was about to jab me with a needle. The 2nd star they eked out of me here was because despite the wait, she was very good at her job. Although she had to re-stick me for the 3rd vial of blood taken, she was skilled at drawing the blood. I have rolling veins and they were probably a bit collapsed since I had not had any fluids for 10 hours. In the middle of drawing my blood, another technician poked her head in and said that my technician would have to go help right away because they were having problems drawing the blood still. I was very irritated by this, and was glad when the technician decided to at least finish with me first. I would like to think that I am a relatively patient person, but that definitely would have been the straw that broke the camel's back after waiting over 20 minutes and having already missed my train at this point. Then, my technician hands me a cup and asks me for a urine sample. Flabbergasted, I stated that I had just used the restroom about 5 minutes ago. I informed her the other lady said no urine sample was needed. Apparently, if I could not give a sample, I would need my doctor to reissue a lab order and come in later to do it. Since I had already missed my train, I had about 40 minutes and decided to stay and try. At least the lady who gave me the incorrect information gave me an apology. I went to the restroom. Since I already am giving TMI, let us say they were missing some supplies in there. After getting supplies and giving a sample (yeah!) I gunned it for my train, only to miss the 2nd one when a tow truck blocked my path. So missing train #2 I blame on a combo of Murphy and Quest, but #1 was all Quest. read more

Great Experience! i had a 8am appointment, texted i was here, Tech texted me right back to come in. quiet no one waiting. came in was called right back tech was quiet getting her things together cause i had extensive blood work that needed to be drawn. 5 mins and then finished. tech was very professional. Thank you read more

The place does not follow appointments and is typically under staffed. One person working alone for intake and services Expect long Wai times A lot of frustrated customers read more

Hate to say this, but did not have a good experience here. I went on a Saturday morning to have some urinalysis for my employer done, and the woman working there was quite flustered because she was the only person there and it seemed fairly busy. I will cut her some slack for that, but she was quite rude to me and did not take time to explain the instructions clearly. Luckily, I had done this before so I knew what to do, but if I had been a new customer I would have not known what to do. I mistakenly flushed the toilet (which she must have told me not to do, but she was speaking so fast I could hardly understand her) and this caused her to become quite irritable. I then walked out and told her to have a nice day, and was met with silence. Will not go to this location again. I've had far better and more pleasant experiences at other QD locations! read more

I don't understand all the horrible reviews... this place was amazing, and had a wonderful lady take me back. I was a walk in and they still took me back and I didn't have to wait long 1/2 hour at most and did all my testing and had out out ASAP. read more

Well I'm gonna go head and rate this place appropriately. I waited about 20 minutes after my appointment was scheduled to have a drug screening...there was one person working and he didn't seem too professional either. I am not impressed with the way this business operates and I'm sure if there wasn't a requirement for jobs to send people here they would receive little to no business at all. read more

Horrible service! They want nothing to do with you when you walk in (appointment or no appointment). They are unorganized and will pretend to make things overly complicated to avoid seeing you especially if it is close to closing time. Avoid! read more

The staff and system are crap. Period. Expect to wait hours even for a two second test. This is likely the case for all Quests. Terrible. read more

I was there for a drug test. Met West Chester location technician, Angel, who was professional, friendly and thorough. She moved the appointments through with ease and handled troublesome issues and patients with a smile. I totally enjoyed meeting her and watch her efficiently do my paperwork. I hugged her and thanked her. read more

My blood tests don't require an appointment so I usually come in after 1pm. Typically I don't wait more than 10 mins, however, if I come at noon, the wait is about 30 to 45mins. There is only 1 technician that works here and I can tell that the appointments get backed up. The technician is pretty laid back and tells bad jokes which I appreciate cause I hate getting blood drawn. There is a tv and computer with Internet access in the waiting area. Their hours are 6:30 - 3pm M-F and 8-12pm on Saturday. read more

Don't go to this place. I called them and asked them that I'll be bringing my daughter for the lab. They told me that I can bring her, but when I get there they told me that they don't have a needle to poke my daughter. They will just play with your time. read more

Had an appointment at 10:45 and was called back at exactly 10:45 ! I also was all done in about 5 minutes. Great staff who can handle a busy waiting room read more

Understaffed during the morning rush. They have exactly one person to check people in, process insurance paperwork and draw blood. Appointments mean very little when that person is backlogged, which they will be. You will be fuming, late for whatever you have to do next, and looking for other places to have your blood drawn. read more

I'm finally in the chair 1 hour after my appointment time. There's a lobby full of distressed people waiting a long time. Avoid this office at all costs. read more

Not friendly at all. The girl who drew my blood had absolutely no personality, and I don't think she knows how to draw blood. My arm is still bruised badly and swelled to where I had to put ice on all week. I still cannot extend my arm. She did some kind of damage, to a nerve or tendon. Its been 11 days and still experiencing pain. This is not normal. I have to gp th the dictors now because of what she did to my arm. I'll be looking for a new place. read more

I go to this location ever 6 months for blood work for my condition. I have been there 4 times and every time my wait is at least 40 minutes even with an appointment. Always understaffed, and staff takes their time with no sense of urgency. This past time was over an hour. Definitely never going to this location again. read more

The worst professionalism I have ever experienced. Came in a half hour before closing and the technician came out and yelled at all of us in the waiting room for being there. Told us we should all go down the road to the other quest, asked us to yell why we were there. Obviously I do not want this guy taking my blood. read more

So I was terrified to go here because of all the negative reviews but I had a great experience, so I figured the people who have had good experiences aren't taking the time to write. I went on a Monday morning and there were two technicians. My appointment was for a three-hour blood test so I got to see lots of people come in and out and how things run. People with appointments were typically waiting 10-15 minutes tops, but there was definitely a back-up by mid-morning where people were waiting 30-45 minutes. In my experience this is not an a-typical wait - I get blood work done at the hospital all the time, and the wait time is similar because of the high volume. So I would say if you think you will be in a time crunch make an appointment. Very easy to do on their website. My sister regularly gets blood work done here and has never waited more than 10-15 minutes. What I really appreciated was how skilled my technician was. I had blood drawn four times. The last time I got this test was at the hospital, and afterward it looked like someone had beat me up my arms were so bruised. This time, I could barely feel the needle and only have one tiny bruise. Additionally, the technician was very friendly and kept the mood light, which helped me a lot as the test is a pretty unpleasant experience. I will definitely be using Quest over the hospital again in the future. read more