After being denied same day appointment with quest for an infusion two days later. I ran next door…read moreto ECHN lab. They were very accommodating.

Typically short to no wait. Lab technicians courteous and very careful with blood draws.read more

This is my go-to lab for blood testing. The phlebotomist who usually works here is wonderful. She…read moreis calm and comforting and so helpful with suggestions for someone like me who has had some negative blood draw experiences. She recommended that I drink a lot of water before I arrive and she has a table where patients who tend to get light-headed can lie down during their blood draw. This has helped me so much! Now I don't dread blood tests anymore. I have had to go to a different ECHN lab (on Hartford Turnpike in Vernon) while this one was under renovations (until June 2018 I think) and it also went very well. I asked to lie down for my blood draw and was totally fine. The phlebotomist was another very pleasant person and I had a great experience there. I would highly recommend either of these ECHN outpatient labs.

Made a blood draw appointment online. Checked in via app and sat in waiting room for about five…read moreminutes. Phlebotomist was very friendly and explained everything as she was doing it. I'm a difficult stick but she got me on the first try and I truly appreciate it. The office is located in a busy plaza with other doctor's offices and medical supply store. Ample parking and ADA friendly facility. Great quality of care in a clean environment.

The nurse helping me was so Rude! Was sarcastic to me the entire time this will be my last time…read morehere! Also! She was so rough with drawing my blood! I've never been in this much pain after getting my blood drawn older lady on the bigger side with glasses and dirty blonde/white hair

The experience with the staff was fine. The waiting room had a girl on her phone playing a game…read more It was very loud and very offensive to the others waiting as well. 15 min of hearing this and all complained when she went in. Should have a no cell phone notice!

South Windsor CT location.horrible experience . They were taking walk-ins before people with…read moreappointments. When I tried to talk with them she became very rude with me. I will not be going to Quest every again.

I arrived at 9:45 for a 10:20 appointment i had to leave after 10:45 after not being seen.read more

WOW. This place is FILTHY. I am shocked that they provide medical care here. I walked in and the…read moreradiator is just falling off the wall, chairs and walls are dirty. There is literally something slopped on the wall in the picture I attached. Good luck to you if you have to give a urine sample! Take a look at the bathroom. Yikes! I just wanted to leave here and take a hot shower. There is no excuse that this facility should be running in this state. None.

Dropped off something for testing. Label completely filled out, filled out their paperwork…read morecompletely. Test results come back saying they couldn't do the test because there was no first name. I filled everything out so it had my first name and the technician should have verified everything and corrected any issues. What a waste of time and now the test has to be done all over again. Normally this is a pretty good place to go but the usual person was not there. Don't know if that was the case or the person there didn't really care about the job they were doing.

It hurts to even give this place a one star. The man was rude who took my blood and couldn't stop…read morementioning the fact I showed up 30 mins before his lunch break and basically told me I better not pass out because his lunch was soon. Not to mention he didn't wear gloves while taking my blood.

I will NEVER go back, but I am calling the employee about the condition of my arm. (see 2 photos?)…read morethat is my arm after leaving this place. She really jammed it in hard too.....I never had it hurt like that before. Does anyone have a work ethic? My insurance should not pay for this and,, I may need to see my primary doctor, because of a rash that is forming around the bruise, and it is itchy!

This is the second time I have been here to have blood drawn. The waiting room is pristine and set…read moreup in a way where, though small, people are not piled atop one another. The phlebotomist on duty both times I visited was an absolute gem! She's kind, gregarious, and efficient. She's the type of person you wish you could just adopt into your family immediately, even after the needle part (which she's great at!). My only complaint is the wait time, as she seems to always be the only person there. She does her absolute best to get people in and out while still maintaining an excellent standard of care, but the wait would be significantly less if there were two staff members working. Totally not her fault. Overall, I highly recommend this location, as both of my experiences have been wonderful!

Ana @ Quest Patient Service Center was GREAT…read more Unfortunately - following 3 Quest employees should be FIRED immediately: 1: Jim Davis - Quest Chairman/CEO/President + 2: Jamie Bartlett - Quest Sr Director of Customer Operations + 3: Barbara Copeland - Quest Customer Solutions Specialist - - ALL of who blew me off COMPLETELY - - after I reported to all 3 via direct email(s) to each: 2 consecutive failed test dates - - 100% caused by MULTIPLE Quest failures to: A) simply notify (all) patients that Quest system was down + B) instruct patients to bring copy of order for bloodwork and/or C) provide patients option to reschedule. INSTEAD: TWICE fasted for 12 hours + drove to Quest FOR NO VALID REASON + WASTED TIME + GAS + $ IN PROCESS. ALSO wasted extensive amount of time fruitlessly ATTEMPTING to reschedule appointment - to no avail. Quest website ALSO fails to indicate on its effectively-USELESS calendar - and/or confirm via email and/or provide QR code for phone-scheduled appointments - - AND fails to allow rescheduling of order-associated appointments - - SO: - ALSO wasted MORE of own time + that of BOTH pcp staff AND cardiologist staff - reordering SAME bloodwork tests 3 TIMES - - the last 2 orders for NO VALID reason - - as ONLY Quest aware of (first 2) still-valid tests. OVERALL QUEST PATIENT EXPERIENCE(S) IS/ARE MUCH MORE THAN 1 INTERACTION DURING 1 VISIT. As great as was Ana - - Ana alone unable to overcome all of above - - further exacerbated by RUDE + UNPROFESSIONAL + PATIENT-UNFRIENDLY DISCOURTESIES DISPLAYED BY: Jim Davis + Jamie Bartlett + Barbara Copeland - - ALL 3 OF WHOM SHOULD BE FIRED TODAY (+ copied on this feedback via direct email). Good and/or great leaders lead via setting (POSITIVE) EXAMPLES for others (such as: Jamie Bartlett + Barbara Copeland) to follow - - as opposed to all 3 spinelessly cowering under desk(s) and/or failing to EFFECTIVELY reply/respond/resolve - - ANYTHING. GOOD healthcare - - give it (and/or at least CARING) a try: Jim + Jamie + Barbara - - won't you? DC

Never any appointments for the morning time. I get There before they open and they wait 20 minutes…read moreand more for someone who has an appointment to show up instead of taking someone who ls been there waiting. Standing around doing nothing!

Was almost 9 min late for apt and told we can't help you because we close in 11 min. Website says…read morethere is a 10 min grace period. This is the second time this year last time he was 5 min late and the lady couldn't help answer questions and then when she finally asked what our question was she said that too late now your appointment expired. If you are not waiting in the lobby they are too busy and can't be bothered. Save some headache and aggravation, I'll go elsewhere.

So unfortunately for me, I've been to Quest more than I'd like to get blood work on a quarterly…read morebasis. That being said, this location has been great to me EVERY SINGLE VISIT. I always make an appointment on line so I don't to wait when I arrive and as such they always have my information in the system. If you have an appointment and there are walk ins, you will be moved to the top of the list based on your appointment time. The phlebotomists are all extremely friendly and warm. They help make this horrible process of needles and drawing blood manageable and they are very nice. I've never had a bad experience here and because of the great service here, I don't dread my regular visits.