I am so glad I went to Premier ER & Urgent Care center. I don't live in Temple anymore but was…read morefearful of going to S&W due to the potential long wait. S&W takes Medicaid/ Medicare and TriCare so I knew the wait would be long and I wanted to get help and back home. I checked in online, filled out a few short forms at the clinic then was seen. The doctor, nurse and staff was fast, friendly and effective. I'm glad I went.

This place is great. The front desk staff were wonderful. The nurses and Dr Smith were equally…read morewonderful. I'm grateful that I didn't have to wait long since I was feeling pretty bad. I highly recommend Premier ER. THANK YOU!

Thank you for taking such great care of my daughter. Everyone from check-in to discharge was…read moreamazing. Alan and Andrew thank you for your kindness and care. Definitely recommend Express ER

April 2024, This was my go to ER in the past and always loved their fast, and no wait time. Today,…read moreI came in for sprain knee, and ankle. As I walked, they just finished mopping the floor and the lobby floor was so wet, they had the caution sign but anyone can fall if you're not careful. The wait took forever and I was the only one in the lobby. I thought maybe, the rooms were full, negative. I was the only one patient. As they take my X-ray, I was in pain trying to position myself and at one point I had to hold the plate on my stomach for them to take the X-ray. The nurse was nice and all but the machine looked like a dinosaur. The Dr and nurses in-charge was ok but the front desk girls was friendly. The highlight of this visit was their snack station.

First time coming here!…read more When I called the office, Allen, helped me with all the answers I had and we walked into this office right after that. It's nice that this is a walk in based service! My wife had a bit of sick feeling so we came here. The process of registering was fairly simple and easy and the friendly MA, Renee directed us to the exam room and did the necessary check up and the provider Mr. Houng NP saw my wife and gave us good care management plan and advice! We had a good visit and will be back again when we get sick! Keep up with the good service and heal the community! Cheers

I had a very disappointing experience at CareNow Urgent Care in Jarrell, Texas today…read more Earlier in the day, I believed I had something foreign body in my ear, so I went to CareNow because I wanted to be evaluated and make sure there wasn't a serious problem. When I walked in, there were several ladies behind the front desk. The first questions I was asked were whether I had insurance and whether I had been there before. I explained that I had been there previously, but I was told the facility had changed ownership and was given a link to complete the registration process. I completed the paperwork, and while I was waiting, other patients came in. A Caucasian woman came in with her child, and a Black gentleman came in with what appeared to be a hand and foot injury. The child was taken to the back fairly quickly. The gentleman and I remained in the waiting room. After sitting there for some time, I became increasingly anxious because I didn't know what was going on with my ear. I went back to the front desk to ask whether I was actually going to be seen. As I approached the counter, the receptionist walked away briefly and then returned and asked me whether I had completed the paperwork. I took a deep breath and told her that I had. She then began questioning me about my insurance. I explained that I had insurance. It took several minutes while I stood there before she told me she had only found one insurance plan. I told her I actually had two. At that point, a nurse practitioner came over and began questioning me again. By then, I was frustrated and overwhelmed. I took a deep breath and told them that I was going to leave, write a review about my experience, and go to the emergency room instead. And that is exactly what I did. I went to the Temple emergency room, where I was treated exceptionally well. They got me in, evaluated me, and took care of the issue in a timely manner. I left feeling like someone actually cared that I was there and needed medical attention. I want to be careful about making accusations that I cannot prove, but I also cannot ignore what I personally witnessed and how I felt I was treated. I was the only person in the waiting room when I arrived. Later, a Caucasian woman arrived with her child, and a Black gentleman arrived with an apparent injury. The child was taken to the back while the gentleman and I continued waiting. That experience left me questioning whether everyone was being treated equally. I also left with the impression that the front office interaction was more focused on insurance and getting the paperwork handled than on making sure a patient who was concerned about a medical issue was actually seen. Healthcare should be about caring for people. When someone walks into a medical facility worried about what is happening with their body, they should not have to stand at the front desk repeatedly asking whether they are going to be seen. If this is how patients are being treated, especially patients with urgent concerns, I would encourage people to think carefully before choosing this facility. If your condition is urgent, you may be better served going directly to a larger medical facility where you can be evaluated without feeling like you are being overlooked. I hope the management of this CareNow location takes this review seriously and looks into how patients are being checked in, prioritized, and treated. No one should leave a medical facility feeling that their health concern was less important than their insurance information.

I had a few small problems when I first went into this business but when I talked to Brittany (area…read moremanager) she was extremely helpful and took care of everything for me . I would recommend this place to anyone

Baylor Scott and White has gone downhill fast and Coryell is not thurough. BSW appts are 4-6 months…read moreout. Now, Total mens Health gave me my appt the next day and even asked if I wanted to come in that day. Doctor was thurough and prescribed antibiotics and I feel better. M.A. did a great job with drawing blood. Did not sight for vein but felt for vein which is the correct way to draw blood. Clean rooms, clean atmosphere and Superb Doctor and Doctor will replyy to your messages as he has done with me. YOU WILL NOT get that at BSW or Coryell clinics!

I scheduled an appointment online 45 minutes prior to closing which was at 8pm and I scheduled the…read morevisit online for my son to be seen at 745pm. The visit was available online through online scheduling. He arrived early as directed online in the online scheduling portal. All paperwork was completed prior to him walking in. At walk-in he was told they would not see him because they had two other visits and wouldn't be taking any more patient. He had an appointment made through their portal. If they were not taking any more patients the appropriate thing to do is to close out your visits. Poor patient experience. They didn't even check him to make sure he was ok before turning him away. He's a student at UMHB. We are not there with him and would expect hours listed on the website and appointments made to be honored.

I went on 3/26 because I had already been sick 5 days with a cough, phlegm, fever and chills at…read morenight, and muscle aches, and was given a ted talk by Catherine, the nurse practitioner, that she thinks the medical establishment wants to keep people sick and that antibiotics wreck your immune system, and that the clinic has been giving out antibiotics like candy but no more, and that she thinks you need to be sick two weeks before getting any. She even bashed glp-1's. She eventually agreed that if I didn't feel better by day 7 then she would write me a prescription. I called two days later at 1pm on day 7, Saturday, and was told she was busy and would call me back. Never got a call so I called at 5:10 and nobody would answer. I called just now at 8am Sunday and was told that a note was put in my chart that she spoke to me and told me to take OTC drugs until Monday. I never spoke to her by phone, so that's a lie, and why would I wait till Monday when she said day 7? That would be day 8. I explained this to the girl on the phone and she said, "Well that's what it says on your chart." I asked to speak with the nurse practitioner that was there now and she said she was busy with patients and wouldn't prescribe me anything without seeing me. I said "I'm a patient." And she said "sir, you need to either come in and be seen again, or wait until Monday." So I spent $150 for nothing, and now they want another $150 to get what I should have been prescribed already. I've been coming to this clinic for years, even back when it was doctor's express, but this experience has been awful and I'll never use this urgent care again. I'm a self pay person because I don't have insurance, and so I only come to the urgent care if I'm really sick. I always try and stick it out to save money, so when I do come it's because I genuinely feel awful and need help, and these people have treated me like a drug addict looking for an antibiotic fix. I feel like they got my money already so now I'm just a nobody. I'll never come back here.

Clean clinic and friendly staff. Very efficient. Nuses . Small clinic but over all not bad. I came…read moreearly but was not able to be seen early since Dr not in till 10 and other patients before me. But that's fair.

Can't believe the review from five years ago is still being read. I have been remiss in providing…read morean update. Since this five years ago old review, BS&W Clinic in Harker Heights, they have done a 180. What a change! Not sure if they take Humana Insurance or not, but they give quality care to their patients. So, feel confident in using any or all of the BS&W clinics in the area!!!