Terrible experience at Quest Diagnostics. My dad had a morning appointment for lab work and…read morefollowed instructions to fast overnight--no food or drink. When he arrived, they asked for a urine sample, but he couldn't provide one right then. They told him he could come back later to drop it off, but only with another appointment. He didn't book one and returned as a walk-in. Waited over an hour just to be called, then all he did was hand over the sample and place it on a cart inside the office. That was it--no further assistance, nothing. Total waste of time. It feels like they're forcing appointments just to look busy and pad wait times.

I had a disappointing experience at Quest Diagnostics today with a phlebotomist named Carla. I had…read morescheduled an appointment online for my glucose test, which was the priority, but I also had a requisition for two additional non-fasting lab tests. Unfortunately, the online system wouldn't allow me to add the other labs without canceling the glucose appointment, so I chose to proceed with the glucose test and planned to hand in the additional requisition upon arrival. I didn't think this would be an issue, especially since Quest accepts walk-in patients and I was going to be there for two hours. It seemed reasonable that the extra labs could be drawn during the same visit--specifically, one hour after drinking the glucose solution and again at the two-hour mark, for a total of three needle sticks. I didn't see the need to schedule another appointment just to return for a fourth draw when I was already there for an extended period. When I explained this to Carla and gave her the additional requisition, she looked me in the eye and told me I'd need to make another appointment and come back for those tests. I calmly explained what had happened with the online system and said I was unable to return, and that it made sense to draw everything while I was already there. She reluctantly added the tests and told me, "Next time you'll have to make an appointment," followed by, "I'm not trying to give you a hard time." When I tried to show her on my phone what happens when you attempt to add multiple tests online, she refused to look and said, "I don't need to see that." Then, while I was seated quietly waiting for the draw, she noticed my water bottle and asked if I had been drinking from it. I told her yes, and that my midwife said I could and had written it on the instructions. Again, she responded with, "I'm not trying to give you a hard time." By this point, I felt extremely uncomfortable with how I was being treated. I told her that I've worked in healthcare for over 20 years and have never been treated this way by a medical professional. I said her overall attitude from the moment I walked in had been off-putting and unsettling, and that I preferred not to continue speaking. She then said another tech would complete the timed draws at 7:50 and 8:50. It was upsetting to be treated this way when I was simply trying to be practical and efficient during an important prenatal test. The reaction I received felt unnecessarily rigid and dismissive, especially considering I was already going to be there for hours.

I had to get bloodwork (specifically with Labcorp) done last minute and was in the area so I did a…read morewalk-in. The place was easy to find (look for the "Eight" on the building) and there's plenty of free parking out front. I arrived around 1:55pm on a weekday (closes at 2:30pm though which I thought was very early) and there was only one person in front of me. Check in was quick and easy on their self service tablets (2 up front) or I think you can maybe check in with the person at the counter (there wasn't anyone there when I was doing my self check in though until later). You just need to have your drivers license and health insurance ID card(s) on hand because the self service machine will scan them for the information. I didn't wait more than 5-10 minutes before being called (since there was only one person in front of me) and the phlebotomist that drew my blood was very nice and quick. Granted I am an easy stick haha. The lab was very clean and I had a great experience here: the entire process from check in, payment, and blood draw itself was quick and easy! No complaints and would return if I needed any sort of bloodwork done in the future. Just be aware of their closing times.

This place is poorly run. Not enough help. People are waiting for an hour and a half for their…read moreappointments. One person gets called in every 20+ minutes. They need to hire more people.

My daughter fell and injured her ankle. We were brought in right away and x-rayed. She did indeed…read morebreak her ankle. We were splinted and home in 30 min. Told them where we were heading the next day. The orthopedic received the images and report that same evening, so when we walked into the orthopedics office the next morning everything was there and the appointment went smoothly.

The workers are the worst and have no experience on how to deal with a patient in distress. I have…read moresevere anxiety and they are the rudest staff they tell you they're gonna call you back they don't they give you their personal phone number and it's a bogus number and the person that answers the number they gave you said they never heard of that person. One of the workers name was Chris. He was the worst he . DI'd not get the job done and leave you hanging the office workers need to be trained.

The staff is wonderful. The place is clean. Very professional and great at setting you at easeread more

Super nice and attentive staff, made me feel comfortable & didn't hurt at all! I'll be coming here…read morefor all of my blood work from now on

I've been using this Labcorp location for years. Originally in the Davis park across the street the…read morelevel of care has improved since the move to Medical Drive. Although there is a notable turnover rate, the lab techs quality of care is commendable as they are good at what they do. Overall the wait time is par for the course it too has shown an improvement. The check in process is better given the automated kiosks. Receptionists are courteous and helpful. I'll continue to visit the Port Jefferson site. The Medical Park needs to better maintain the parking lot as it is needing attention

it's a lot of old people here they don't eat for hours, and workers they don't care they are…read moreworking so slowly. they are only talking inside and don't call the patients. I think is no fears we have to wait for hours for a simple blood test is my first and last time here . Every body is upset oh my lord

DO yourself a favor and call around to see if any other company takes your insurance, trust me,…read more there are plenty. Or just ask your doctor to do it. I had this compamy come for my elderly mother who is home bound. The very first visit, some doofy young guy shows up making jokes about seeing boobs all day while taking my moms ekg. I let it go because I figured, how often am I going to see this dummy ? The last visit he just made today was to take an xray of my mother's injured wrist after a fall. This dummy shows up again. While trying to get an xray, he grabs my mother's injured wrist to move it, of course she screams. What a freaking idiot this dummy is ! I called the office to ask for another tech next time and all I had to do was mention my mother had dementia. ANOTHER DUMMY, who turned out to be the owner, says, get this, well, if she has dementia, she would react that way to anyone. Again, DUMMY. Whether she has dementia or not, YOU DONT GRAB THE INJURED PART ! DUMMY. AND.... not all dementia patients are the same so if she dealt with someone with dementia who wouldnt let anyone do anything, it doesnt mean they are all like that. In fact, if you ask the DUMMY, this was the first time there was a problem. We got a xray because I was helping her, then the impatient DUMMY stepped in and that was that. AGAIN.. BECAUSE HER INJURED WRIST WAS GRABBED by the DUMMY.

I must commend This wonderful mobile imaging company's service to anyone home bound ! My mom has…read morehad a series of small strokes and was in need of an updated chest X-Ray and an EKG. The technologist that came to the home was prompt, introducing himself to my mother in a upbeat but respectful manner , engaging her in the whole process, explaining every thing he was to do next so she was not fearful of what was going to happen! He was very efficient in carefully setting up the equipment all the while speaking slowly and loudly enough for her to hear and comprehend( to the degree she could!) His very gentle and pleasant( but highly efficient) manner kept her calm. During the EKG,as soon as the leads were strategically placed on her bared chest he closed her pj top and quickly preceded with that exam.( sometimes, as with all medical tests, a bit of our dignity is offended but it's either that or get a poor exam result! I know all to well, I'm a retired X- Ray technologist that worked for radiologists that were exacting and demanded the highest quality images!) In today's increasingly impersonal world , it's refreshing to see a company that holds itself to higher standards! My second experience with this company ( my mother had to have an ABD/pelvic sonogram) was with an Very pleasant , efficient and caring ultrasound technologist ( to my happy surprise I found out she was one of the owners of this company!) She put my mother instantly at ease by gently touching her arm as she introduced herself. she also explained what she was going to do at each portion of the exam( ie. putting the ultrasound wand with cool gel on her abdomen before she did it so my mother wasn't startled ) Her soothing voice and calm manner translated to cooperation from my mom! ( and believe me, my mom is stubborn and uncooperative" to the max" if she thinks she doesn't like or trust you!!!). When she completed the sono she made sure that my mother was wiped dry of any gel and was comfortably back in her favorite position in her hospital bed! And another note worthy point.. SHE told ME the timeline as to when the doctor would get the test results...I DID NOT HAVE TO ASK HER! ( that's a rarity , trying to have people give me info like this is like pulling teeth !). I would highly recommend this great company if you are in need of imaging services that come to the home!

Positives: Convenient location, convenient method of scheduling appointments online. Technicians…read moreare generally good and the facilities appear clean. Almost never have I had to wait longer than 5 or 10 minutes past my scheduled appointment. The big negative which is causing me to stop having service provided by LabCorp is the repeated failure of the provider to collect and/or submit all requested samples for testing, and this is huge. I make an effort to have multiple Drs tests done at one time so I only have to get one venipuncture, and the value of follow-up Dr Appointments depends on having the reports from these tests available. The whole thing falls apart if only one of two or more orders is completed. And I can forgive mistakes: we all make them. But this has happened twice, and customer service has not been sufficiently eager to appear as though the issue requires quick corrective action. This isn't fast food, it's healthcare. It has to be done right the first time.

GREAT, quick, efficient. Slammin' job, Nina!!…read more Your caring and kindness want lost in me, either. Thank you.....!!!!

I was not acknowledged when I checked in so I had no idea if I would have been seen. There is no…read morevisible queue. The kiosk said my wait was 30-60 minutes but still was not called after 1:20 hours. If you don't have an appointment they can keep pushing you back behind those that have appointments. I left because they said I had 2 waitlisted people in front of me but that wasn't truthful because all the people who checked in before me had left the building. I personally think they are slow. I went to Sunrise first thing the next morning and was in and out.

Terrible. I was just refused my appointment for a Covid PCR and Flu test because they said they…read moreonly swab patients that are asymptomatic.....why would you need a Covid or Flu swab if you were asymptomatic? They stated that this is their policy and is stated online when making your appointment because there are "immune compromised patients you're exposing".....which is untrue. Online and in my confirmation it only states to wear a mask if you're experiencing symptoms. Listen to the reviews.

I made an appointment online for 11am and was taken when I checked in at 10:50am, and that's where…read morethe positive experience stopped. I have primary and secondary insurance. The Tech, Emily, advised I had a $25 balance. I let her know I spoke with the billing department when I received the bill and they were processing the secondary insurance. She refused to see me until the $25 was paid, claiming her computer wouldn't let her past the bill. She refused service multiple times over $25!!! She gave me the billing department's phone number, and they wanted to keep me on hold for 15 minutes. As I needed the bloodwork, I paid the $25. When I went home, I spoke with the billing department who was shocked and disappointed I was refused service. Next, I always bring a sample from home because I will not use a public bathroom for that purpose, it's disgusting. She refused the sample, claiming it wasn't in a sanitized container. I've never had a problem at any lab before. Now I have to collect another sample and make another appointment to return the sample. This entire experience was ridiculous and inconvenient and there are other labs I will use in the future.

I cringe every time I have to go to bloodwork. There is literally no customer service. They don't…read moreeven have a phone to reach anyone in the waiting room. I have been getting blood drawn for years. Quest put my lab out of business. I would recommend if you can use another lab

Making an appointment was easy peasey. Wait time was minimal when arriving at the office…read more I saw Dr. D Franko, out of the Medford office. It is a convenient location right off the LIE. The office was clean and staff extremely kind and helpful with any questions I had. Dr. Franko was swift and pleasant. I feel confident with continuing my care with him and the efficient staff at this location.

This office has zero respect for their patient's time. Over an hour wait time After Time. They…read moreconsistently cancel and reschedule appointments. Send you to take test after test after test. Rude staff when questioned about the completely unacceptable wait times.