I rarely write negative reviews, but my experience trying to get a simple question answered was…read moreextremely frustrating. I needed to find out which Sunrise Medical Laboratories location performs a specialized laboratory test. This is not something listed clearly online, and I wanted to avoid driving from one walk-in location to another. There appears to be no effective customer service. Every phone number I found, including those listed for customer service, routed me to the billing department. The billing representatives were polite and genuinely tried to help, but they could only provide the phone numbers for individual facilities. Unfortunately, no one answered at the facilities I called. I wasn't asking for medical advice or test results, just a simple yes-or-no question: "Does your location perform this test?" Patients should not have to spend hours calling unanswered numbers or driving from place to place just to find where a test is available. The billing staff deserves credit for trying to assist. My disappointment is with the lack of accessible customer service and the inability to reach the individual laboratory locations. I hope Sunrise Medical Laboratories improves communication so patients can obtain basic information without unnecessary frustration. Your review focuses on your firsthand experience and avoids speculation, making it stronger and more credible. It also acknowledges that the billing staff was helpful while explaining the broader customer service problem.

I have been using this location for bloodwork for years and never had a problem. The staff is…read morealways pleasant, the phlebotomist has always been gentle and caring.

Excellent medical care facilty! Went there for a Covid test, it was done professionally, it was…read moredone with care, follow up with Doctor in this office, along with great customer service. Waited 30 minutes, but got it done! I will be back again if the need exists for me & will reccommend to my family & friends to come here. By the way, I noticed their lobby area & offices are very clean & well kept! Thank you MD 365-in Ronkonkoma, NY!

Any time I went to 365the drs are very knowledgeable . They are very friendly. And take care of the…read moreproblem.

Nancy S. I went to the Northwell Health Labs on 222 Middle…read moreCountry Rd in Smithtown NY, When I entered I was greeted by a nice nurse, I sat in the waiting room for about 10 minutes and was seen by a very nice & professional nurse named Yanni, she took my blood with ease, she is quite an asset to the lab industry!

I went to this location for the first time today because it's by where I live now. I was in and…read moreout in under 10 minutes and they were able to draw blood with the first stick-which never happens for me. Just wanted tp leave a review because it was a quick smooth process so don't worry if you have to go here.

Came here for the first time in July and needed a new primary care doctor. I had an appointment…read morewith GNP Christine Kadien and could not have been more lucky. From the first visit I could tell she genuinely cared about her patients and finding the appropriate individualized treatment plan. She listens to any concerns and is able to address them with sincerity and compassion. I am glad to have her as my doctor and I highly recommend her. The assistants and staff have also always been friendly during my visits.

extremely long wait times 3 times in a row. Even when no one is there also have noticed the doctor…read morepushes blood work and physicals every time. if you have an hour extra to tack on before you talk to anyone that his is the place for you

Wonderful place, the lady her checked me in was very friendly and both doctors who gave and removed…read moremy stitches were wonderful people

smells very bad in here. went there twice. extremely long wait time in the rooms for doctor. no…read moreapologies or any acknowledgement of the long wait. not the most professional or friendly staff. said my allergies were making my tonsils inflamed but it was tonsillitis was given nothing first time. had to come back and was finally given lozenges and no antibiotics bc it was viral

The girl who did the ultrasound was very rude, after I drank 2 quarts of water, she sent me back to…read morethe waiting room 3 times to drink another 2 quarts of water and finally gave up because she couldn't get the images she needed. She then wanted me to come back the next day to repeat the process and drink another 2 quarts of water! I called my doctor and told her I would not repeat the procedure there and she ordered a different procedure, but when I went to have that procedure done they said they couldn't do it until I first repeated the other procedure again! They also said that my doctor couldn't rescind the other order and I had to have it done before they could do the procedure without drinking all the water again! The test was to confirm I had kidney stones and it took a month to get it done because of their incompetence

Efficient, professional, cordial. I was early for my appointment and they were able to take me for…read morea mammo and bone density scan right away. I was done and on my way before the time of my scheduled appointment!