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Quest Diagnostics

2.5 (22 reviews)
Open • 6:00 am - 2:30 pm

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Your company and systems are terrible. Not enough office hours; locations closed even when they said they'd be open; your blood draw person did a TERRIBLE job w my daughter; you were unable to do all the tests my dr requested; you did NOT provide all the results to my dr for the tests you did say you'd do; your tests results report is all scattered.... The results are not grouped by type of test, just randomly listed on page after page; none of your phone lines pick up- not the scheduling #, nor the customer service center, nor the numbers at the branch location; your scheduling system was down for maintenance for multiple days; your chat line on your website went down while I was trying to get help; your online portal didn't allow me to continue registering as a new patient, it kicked me out halfway through, I think it didn't allow me to add my home address info, then kicked me out; no mailbox or mail slot or way to drop off a note or letter; ..... shall I continue?!?

I was also left alone in the same room with blood samples left out on the counter.

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7 months ago

Don't ever use quest. Kept me waiting for over an hour and still wasn't taken.No patient consideration or caring.

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2 years ago

Excellent place for blood work. Staff are great. Painless and no endless poking, they listen to the patient. Easy in and easy out!!

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1 year ago

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3 years ago

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2 years ago

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2 years ago

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6 years ago

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3 years ago

In and out with appointment! Friendly knowledgeable and caring staff with easy check in.

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7 years ago

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Quest Support

We appreciate you taking the time to share this feedback, Alex!

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6 years ago

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Quest Support

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6 years ago

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Quest Support

Thank you for this feedback, Olivia!

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5 years ago

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Quest Support

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6 years ago

Customer service is horrible. These folks work at a snail's pace and could give a crap less

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7 years ago

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4 years ago

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7 years ago

People that work there are lazy. They say they take walk ins but they never call you. Very slow place

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13 years ago

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7 years ago

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Quest Support

Thank you for letting us know, LC!

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10 years ago

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8 years ago

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9 years ago

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9 years ago

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Ask the Community - Quest Diagnostics

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East Meadow Medical

East Meadow Medical

(7 reviews)

I had a scheduled appointment for 1:00 today. When I arrived the receptionist asked if I had a new…read moreinsurance, which I replied with no. I've had the same health insurance for over 3 years. I attempted to call the insurance company but unfortunately they aren't open on the weekends. I was unable to access the app or website, as it was down for maintenance. From what I gathered when they tried to run my insurance, it would not process. I showed them the app was down, as well as, the website so this is clearly why it's not processing. Mind you, this isn't my first time to see this doctor and all previous times there were no issues with my insurance. After I waited for 40 minutes the receptionist informs me that the doctor won't see me because of the insurance issue. I was at a loss for words, as she explained I could call on Monday and they could try again and get me in on Tuesday. Absolutely not, I will find a new provider who doesn't turn patients away because their insurance company decides to do maintenance on their sites on a Saturday.

Terrible, terrible service! I made an appointment a whole month ago, then they rearranged it…read morebecause of Ramadan, and when I finally came in on the day of the appointment, they told me my insurance had been stopped two days ago as an excuse which is was not stopped. I wasted a whole month waiting to be seen for a checkup, and they didn't see me at all! Now I didn't get a checkup, and I've wasted my time completely! Stay away from here!

Lenox Hill Radiology-Levittown

Lenox Hill Radiology-Levittown

(19 reviews)

When walked into building staff was friendly. However, everything looked old and worn…read more Hopefully the machines have been updated. The most disturbing part was the elevator did not work to go up for the testing floor. You had to climb multiple sets of stairs to get up to the second floor. I would think they should make you aware of this when you schedule your appointment. Many people coming for testing are probably disabled and can't climb up stairs. Beware do not make an appointment at this site if you can't climb stairs. Also, 5 to 6 business days to get written test results. Unbelievable!

Well, let's start out by me saying my experience for the first time at a Radiology place wasn't as…read moreexpected. Lenox Hill Radiology (Levittown N.Y.) is a good brand that deserves to have the best employed there. Which isn't the case sometimes, a bad apple can pop up within. I went there for a sonogram of the bladder, which was given to me by a technician named (EVA) she wasn't courteous at all seem mean spirited and bossy. she had me to drink way to much water even after telling her that I drank 2 liters of water before arriving, that's 32 ounces, then about 17 ounces once there measure in smalls cups no she told me it wasn't enough she went out into the waiting room and asked the two female attendees to get her a large cup. They scattered nervously trying to find a cup. and gave it to me, she said fill it up drink as much as you can, drank it all plus a half of a half quarter of water. The test was completed, went home and had a problem couldn't urinate thought I would end up in the ER. and would need a catheter couldn't do what I suppose to do, had that happen I would've contacted an attorney. Should you ever decide to go there for a sonogram please get someone else she's bad news.

Quest Diagnostics - laboratorytesting - Updated May 2026

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