I go here for an annual health screening. I do this to save money on my health insurance costs. I like saving money on necessary evils. It makes me happy. The service is quick with an appointment and the staff is friendly. read more

Shocking lack of customer service.... I received an incorrect bill which could not be remedied online I called, waited 8 minutes then got disconnected Called back, waited 10 minutes and was connected with someone who had their phone sound distorted. I could understand them however instead of continuing, she hung up on me Calling back again I really don't care if they get paid (their bill are threatening) They deserve to be put out of business read more

Have been going to this location for over ten years because it's convenient to my home. Never had to wait and the technicians are always friendly and fast. Hope they never close. J.Y. read more

I can't give a great review to any place that stabs you. They can usually find a vein pretty quickly, and the line moves rather fast. I like the fact that they let you book an appointment online, and are pretty fast with getting you in and out of there. The facility is clean, and they offer recent magazines to read in the waiting room. The staff is always friendly, and explains what they're doing, which is appreciated. I hate coming here, but if I have to, this is the best phlebotomist place in the 'hood. read more

This company is a serious joke. I would not come here again but unfortunately this is who my company chooses to go through for yearly biometric testing for our insurance. I went in on November 21st (has to be done by December 1st) and walked out in 20 minutes (nice, that seemed quick and painless!!). Two weeks later (December 5th) I receive a letter by mail saying that there was an error with the collection data and I need to come back in and get my tests done once again. So I call to verify and they open up a case about my test results. So I go to their "walk-in" clinic on December 7th and they start the tests, but then tell me that because it is now past the deadline of December 1st, that they cannot redo my tests because of their own company policy. So now my insurance goes up for the 2017 year due to Quests mess up! So much for taking responsibility! So these idiots at their call center open a second ticket to get this issue resolved with my tests. Update: On 12/15/2016 I received a voicemail from Quest asking if I had received a letter to get my test redone as they see in their system that I have not had them redone. I then return their call and ask "why are you asking me this? You sent me this letter asking me to go to any walk in clinic and get my tests redone, but when I showed at the clinic they told me they could not do the tests due to their company policy. And now you called me 10 days later asking WHY I had not gone to get my tests redone." The morons at this company proceeded to open a third case as to why I could not get my tests redone. On 12/22/2016 I call asking if there was any update as I have to the end of the month before my benefits are set in stone and I have to pay an extra $200 to my company due to Quests mess up. They proceed to tell me they haven't resolved it and are opening up a case! (A fucking fourth case!!!) Update on 12/26/2016 I call back once again since it has now been the 10 business days that say they need to resolve the case, yet the moronic supervisor is baffled that the case still isn't resolved, and suggests opening a new case to find out why the other case isn't resolved yet (here we go again). Update on 1/9/2017 I call back AGAIN. They still do not have my case from 12/15/2016 resolved. The case is still open even though it's been close to 25 business days now. These pee-on supervisors cannot seem figure out their head from their own ass at this point as they continue to tell me there is nothing they can do for me but open another case. DO NOT TRUST THIS COMPANY. THEIR CUSTOMER SERVICE IS A JOKE AND THEY SCREW YOU OVER!!! If I could give negative stars I would!!!! read more

Quest Diagnostics - So they tell me to come back in, and then tell me there's nothing they can do!! LOL - Laboratory Testing Near Me - San Antonio, Texas

Twice I have seem someone walk in without an appointment and be denied service although both times the waiting room was empty and there were no individuals in the back having their blood drawn. The man apparently in charge, the same time the same person, told the person that they do not take walk ins unless there is an empty slot and there were no empty slots. I actually had just had my blood drawn and was aware of how slow it was. It had nothing to do with helping someone but a power thing. The person tried to go on line and register to no avail. I waited for while and no one showed up to get their blood drawn during that time. They could have drawn the blood easily but that was not the goal of the person in charge. read more

I had some routine blood work done today at this location. My phlebotomist was Glenda. Let me start by saying i really don't like needles. My daughter goes with me, holds my hand, tells me to breath, blows in my face, anything to help me. Today i was really nervous. The reason was i kept waiting for her to do it. Well, next thing i knew she was taping a cotton ball on my arm. I absolutely did NOT feel it! She took several tubes 6-8 or more. I did not have an appointment, it was 10 AM and i barely sat down and 15 seconds later she came and got me. So quick and painless! Another good thing is parking is easy, and not too far to walk in the building, which is good because i have mobility issues. Thank you Glenda! read more

I have always found the phlebotomists to be professional and caring. There may or may not be a wait, but that usually depends on the time of day. When there is a wait, it seems the line of patients moves at a good rate. This is one of the best Quest facilities, in my opinion. read more

Quest Diagnostics - Hours of operation... - Laboratory Testing Near Me - San Antonio, Texas

My best advice is to MAKE AN APPOINTMENT ONLINE. I walked into a full room of people waiting to get into to see the technicians and immediately thought "omg this will take forever". To my surprise when I signed in it appeared that nobody else in the waiting room had an appointment scheduled so I got in right away because appointments take priority. The blood work took at most 4 minutes and I was out of there. read more

My first experience using a lab outside of a military treatment facility was impressive. There was no one in the waiting room when I arrived and I was taken right back. The lab was familiar with my doctor and I was only stuck once. I only gave it three stars because I can't say that "I'm a fan" of getting my blood drawn...LOL. read more

I was going to just go to Qwest as a walk-in, but thought I might save time by making an online appointment, so that's what I did. I arrived about fifteen minutes before my appointment time, and noted on the sign-in sheet sheet that I had an appointment, and what time it was. I waited... and waited... and waited. Fifteen minutes past my appointment time, I went back up to the window and saw that the receptionist had scratched out my appointment time. I asked why, and she held up a printed sheet and said, holding up a printed sheet, 'you're not on the list, so you went to the back of the line.' I don't know when she printed that list of appointments, but it must have been early in the morning, after I made my appointment online. Too bad I didn't bring my confirmation sheet with me. The receptionist seemed completely disinterested when I told her I had made an online appointment. She made no effort to check on it online before she crossed my time out, nor did she call me up to ask about my appt. No biggie, but what's the point of even having an appointment system when they don't follow it? My guess is that they print the list of appointments first thing in the morning (or the night before?), and if you haven't logged in by then, you're a walk-in no matter what. read more