I was in and out so fast!! Maybe 10 minutes total.The clinic was clean. My phlebotomist was kind and social. Results were ready in a few days as well. Good experience. read more

I went without appointment and I arrived when they opened. I was the first person there. I signed in and they had no appointments until 1:00 pm. I sat for a little while and this really nice girl came into the waiting room and I asked should I wait or just come back. They put your name on a computer board and I saw that everyone that was there had an earlier appointment. She was very nice to tell me that they do take drop ins. but, I might be waiting.. so I came back at my appointment time at 1:00 had the same nice girl and her name is Aiyana called my name. she did not forget that I was here earlier.. she apologized to me that I had to wait in the morning. I told her next time that I did blood draw I am going to request her Aiyana... read more

I hate blood draws but I love JACOB! He has excellent bedside manner, efficient, and compassionate! I told him I needed to lay flat for my draw, and he was very accommodating. He said really funny and had me laughing through the whole process. Stress-free! I was brought back at my appt time at 8:40 and back in my car by 8:47. Short and sweet 7 minutes! NOTE: Check in on your phone up to 5 minutes in advance of your appt and then you won't have to deal with the kiosk inside! read more

Quest Diagnostics - Laboratory Testing Near Me - Sacramento, California

I needed to change an appointment the website doesn't work, the number on maps doesn't give you the option to change your appointment, and the customer service number gives you the error this appointment is in the past. read more

I accompanied a friend with special needs to this Quest location for doctor-ordered lab work, and the experience was deeply frustrating and honestly unacceptable. There was no staff member available at the front desk to answer questions or assist patients. My friend recently had her purse stolen and did not have an ID, yet the only check-in option required scanning one. There was literally no one available to explain alternatives or help us navigate the situation. The waiting room was completely packed, every seat was full, and the line extended out the door. Walk-ins were essentially impossible, and online appointments were booked days out, despite patients needing timely medical care. What stood out most was how impersonal and inaccessible the entire process felt, especially for elderly, disabled, neurodivergent, or vulnerable patients who may struggle with technology, communication, or processing complicated systems without human assistance. Healthcare should not feel like an automated obstacle course designed to cut staffing costs at the expense of patient care and dignity. read more

We made an appointment online and showed up early to check in. They gave us a text option for when they were ready, which we took. We never got the text message and checked in after 20 minutes, only to be treated incredibly rudely and told they were unable to contact us (ridiculous, they had the number on file and we received text confirmations) and told us to get in the walk-in line. Once we did, 10 minutes later they said we were too late, they weren't taking walk-ins, and they couldn't see us today. Staff was super rude, talking about us in plain view. read more

Fast standby times If standbys are in the lobby and you close at 4pm. Take those on the board. Do not have people waiting with a we may not be able.to.assist you. Quest appts fill up quickly. read more

I've been a loyal Quest Diagnostics customer for the past 10 years, but today was absolutely the first time I've had such a horrendous experience. The employee, Madison, was aggressive, hostile, and completely unprofessional. I was so taken aback that I had to walk out and refuse her service. I am deeply disappointed and hope this is addressed quickly. read more

Andrew is always a delight to work with. Personable, answers questions and service with a smile. Missing two stars are for the new, cumbersome check in process. Saves Quest tons in payroll but a real pain for customers. Secondly is the lack of front office staff that would allow phlebotomists to focus on patients and not belligerent customers. Quest, the aforementioned are just two examples of the only clear is revenue and not patient experience or employee satisfaction. read more

Highly suggest using another location. I came inside it was packed. One lady was waiting since 9am. They have the TV blasting the same repeat message so hopefully you're not dealing with a headache of any kind. Staff seem unhappy and they have no one at the front desk to help with simple tasks. I get saving money but not when the quality goes down. My last time here the gal that helped me was amazing and sweet. Time of wait for me with an appointment is turning into now 4 hours in 15 minutes. When I kindly mentioned to the lady a hour ago she said next time say something sooner. I did not feel like walking inside a locked area to hunt down someone to bug about my appt. The space is huge and nice big open windows. Lots of light inside but the care is not top tier with how long I've been waiting. P.S no masks avail for someone like me coughing and all these kids that came in sick read more

Worst customer service. Had an appt at 9:10am and was not even acknowledge decide to leave at 11am.

If I could give this place -10 stars, I would. Absolutely disgusting service. This was hands down the worst experience I've ever had with any healthcare provider. My doctor sent in an order for lab work, and when I couldn't get an appointment for over two weeks, I called. I was told to come in as a Saturday walk-in from 8am-12pm. I showed up at 7:45am--second in line--and sat there for FOUR HOURS. I asked multiple staff members what was going on, and each one brushed me off saying "not much longer." Then at 11:45, they came out and said they might get to some of us. By 11:55, they turned around and told ALL 12 of us to go home. Not a single walk-in was seen. Not ONE. Their excuse? Too many appointments and not enough staff. Then WHY tell people to walk in? WHY string us along for four hours instead of telling us the truth up front? People's health is not a joke, and the way we were treated was completely unacceptable. If you're not going to honor walk-ins, DON'T OFFER IT. And if you're overwhelmed, communicate like professionals instead of wasting people's time and dismissing them like they don't matter. This place is a joke--do better, or shut down your so-called standby system. read more

I'm slashing half of the one star I have given from my last review. Found out today the lab orders that were sent ONLY 1 order was done out of 4. Hmmmn wow! That's looking way more interesting. Way to go ! My sympathies to my fellow patients. For real I'm out of words (only curses I can say plenty) I'm going to different location. read more

I recommend avoiding the location location on University Avenue, they are unorganized and there is no communication!

I made an appt today for 12pm. One employee came out and said they were running behind a bit on the appts. When I no longer saw my name on the list, I asked that employee how far behind they were running behind. He said 10 minutes. By that time it was already 35 minutes past my scheduled appt and I mentioned that to him. He said he would check on why I wasn't called and went back with a patient. He NEVER came back though I saw him inside. I stopped three more employees and asked (when they continued to take back patients that got there after I did) and they said they too would check on it and get back to me. One employee, when he was calling another patient that came after me asked me if it was ok if he took "this one patient back first and then he would look up why I wasn't called". I was pissed. That's not how you do patient care! After an hour and 10 minutes passed my scheduled appt time, I sort of "forced" them to notice me by standing in the doorway. I asked one employee if I should just reschedule (one that had said he would check and see why I hadn't been called) and he said YEAH PROBABLY!!! I don't like being mean, but this was just really bad patient care. read more

Worst experience ever. Zero customer service. Jay the phlebotomist was very rude and bad. I don't know who hired her as a phlebotomist. She doesn't even know how to give service and draw blood. read more

If I could give 0 stars, I would. I've been here twice, With and Without appointment. Both times I've been here waiting for over 2 hours!! They don't go in any particular order, walk ins and appointments it's a free for all. Customer service is terrible and inefficient. Be prepared to spend the whole day there. read more

The shrimp enchiladas are amazing, my family will be eating there tonight. The service is off the hook very nice people.

The productivity is horrible. Been waiting in the waiting room for 3 hours. It's very cold and the people who are waiting outside get skipped. They're calling people three times that's left the building and when they pull back in they go to the front of the line. Just go somewhere else if you want efficient service. read more

This is the 2nd time I've had an issue with billing. Four years ago I was charged preventive services was sent to collection all because someone decided to bill me and not my insurance. Now here it is again when a untrained tech jacked up my arm causing a huge blood blister then called me to come back stating "the sample was no good".As irritated as I was, my pcp needed this information. I have called 3 different times with the same results, nothing. Look elsewhere people. They have burned me for 15 years. read more

They claim to take walk ins, but will keep you waiting for 2 hours and still crickets. There's 3 people here who have appts for 9:30am, yet it's way past 9:30am and all 3 of still waiting and now starting to complain. Employees are rude, as they're understaffed. Several people are having trouble signing, as all they provide is an iPad instead of real human clerk. Then there's so many appt errors, giving people trouble even signing in on the iPad. If you try to make a future appointment, there won't be anything available for days later. Considering labs are typically done fasting, they never have morning slots open. They need more locations and better staffing, considering the acuity and demand. read more

Doctor requested some lab tests so I made an appointment on MyQuest. I've previously been to this location once for blood draw which didn't go that great the first time, but the location is convenient and I thought I'd give it another try. QR code provided for check in as well as a link via text message reminder, but there is no self-serve kiosk anymore. Masks required, hand sanitizer provided, social distancing enforced for waiting in line for the window as well as spaced out seats in the waiting area. The TV was turned off but I believe that used to be a visual so you knew where you were in the queue. There was one person waiting, one ahead of me in line, and one after me in line around 12:30PM on a Wednesday. They typically have 4 appointments for every 15 minute slot, but they did take the phone number of a walk-in and gave her a buzzer (50 yard radius so you could wait in your car/parking lot too). They did ask what time my appointment was, name and birthdate, no ID check but insurance card was photocopied. When called in from the waiting room, they asked if I had any Covid symptoms or a positive test in the past ## days, and also took a temperature check. Phlebotomist was wearing gloves, mask and face shield. Today I got room/chair #4. I did drink lots of water today but maybe not enough yesterday, and it was a little chilly so maybe that contributed to my extra-challenging veins. The first lady made first attempt on my left arm with a regular needle, and a second attempt with a butterfly needle on my right arm to no avail. She then got another lady who used a butterfly needle on my right arm in a different spot and was able to get it that time. The flow was a little slow but eventually all the vials needed were filled. For some reason the second lady grabbed 4 of the larger vials when the first lady had initially gotten 4 smaller vials for the tests I needed (2 different cap colors)... Lab results available both on MyQuest and my patient portal through Dignity Health once the doctor notifies me. read more

Had a referral from a woodland clinic doctor. Arrived 5-10 minutes early for a 9:30 appointment. Lobby was more or less filled (all but a few chairs around the perimeter were occupied). There are two kiosks used for checking in, no front desk staff/or a front desk. The kiosk does give you the option to wait in your car and to check in for someone other than yourself. I was able to scan my license and insurance card. By the time I had checked in and took a seat, I was called almost immediately. Blood tech was friendly and courteous. As a nervous needle patient, she was super gentle, didn't feel a thing. I was done and back in the car by 9:38. You will need to book an appointment to be seen and out the door in a timely manner and will need to book an appointment to drop off any future samples that are requested. Having never been to one of these facilities before, overall a pleasant experience. read more

Staff here is overworked and burnt out. New staff is constantly coming in and upper management has to educate them while trying to make her own quota. She's interrupted practically every three minutes or less and trying to keep a positive outlook. As a patient that's been coming to this location for several years, I cringe every time but it's just convenient with location. They have plenty of rooms in the back for additional employees but it just seems like quest does not pay that well. I've recently went to a quest in Miami and they had a greeter at the door, full staff, on time, pleasant environment and I was in and out in 10 minutes. Quest corporation or regional is not doing its job in CA and not finding or paying for what they are trying to achieve with ideal patient care. read more

This place should NOT HAVE A WALK-IN OPTION! If their policy is to take all the appointment times first before walk-ins (which by the way go from opening to closing), don't have that service. Why must I make an appointment to drop off a lab specimen? Why did I have to make an appointment to pick up a kit? There is no one at the front window to speak to. Everything is done through the kiosk and there is no option to drop off or pick up anything. I asked to speak with someone in charge and they told me and another woman who was waiting, that they had to take care of the appointment people first; then chuckled when they told me the previous Friday a walk-in waited 5 hours to be seen! Utterly ridiculous. What they should do is have several phlebotomists take care of appointment patients and several take care of walk-in patients. I will NEVER go back to Quest Diagnostics!!!! read more

I'm appalled that they require an appointment to pick up and drop off test kits. I waited for about 2 hours and they never called anyone on the standby list. The staff were rude, curt, and unprofessional. The lady even rolled her eyes at me and was short and sarcastic with other patients. I hope to never go here again. Their video shown in the waiting room is false advertising. It's not easy as a walk in and they're behind on their appointments. Choose another location. read more

I made an appointment to come here for blood test at 3:30 PM on October 16, 2023. After checking in the lobby, I waited for 5 to 10 minutes and the staff came out to take me in for blood test. She was very friendly. Her blood drawing technique was very good, she took a total of three tubes of my blood, but I did not feel particularly painful. It took a total of 20 minutes to complete the visit, and all the test results were available within 4 days. I'm very satisfied. Thank you very much. read more

This place is literally the WORSE. Just spare yourself and don't even come in. Go to K St. If I could leave negative stars then I would. They don't care about you. There is no quality of care. I've honestly received better care at K St. if you are a walk in then you'll stay on that list for an HOUR. Please just keep driving if you come here. They don't care about you. A man walked in with his elderly wife and one of the phlebotomist said "that's why you make an appointment" No respect. read more

I had questions about insurance coverage and missing doctors orders. PaRnaz who checked me in, went the extra mile to find the answers I needed. And even though I didn't have an appointment, she put me on standby and I was seen within 30 minutes. Alison W who did my blood draw, did the best draw I've ever experienced. Completely PAINLESS! I've always walked away being sore and bruised but she is a pro! Both of these ladies helped to make what could have been a painful time-consuming situation into one of the best experiences. In and out the door in about an hour, 9:30a-10:30 read more

If I could give zero stars I would and based off other reviews I'm not exaggerating. Before if their practices that ARE NOT POSTED in their building: 1) if you are a walk in, you could wait 3+ hrs and are NEVER allowed to step a foot outside. If you do, just to get fresh air, and they call your name and you don't hear them they remove you from the waitlist. You'd think any place with common decency and customer service, would walk 10 steps to the front door and call the name to ensure someone doesn't miss their spot while they get fresh air. But NOPE, couldn't be the staff here at this location. I waited 1.5hrs then finally took a step outside- literally right in front of their door- to answer a call (so I didn't rudely do it in a small space filled with other people) and they called my name. When I came back in I told them I was outside and they said "you need to be inside when we call you." I was told to get back on the waitlist. So I did... I waited until 330 (this was now 3hrs into waiting there) and then staff came out, 30min before closing and said "anyone still on the waitlist won't be seen today." 2) If you're a walk in, they don't allow you the "wait in your car" text option like other Quest locations do. So again, if you're a walk in, you have to stay in their waiting room for HOURS and cannot move. So those with health concerns who don't want to sit in a room with a bunch of other people are not allowed to wait outside and socially distance. That makes sense. I'm just blown away that they can't be bothered to simply poke their head outside, call the next on the list (whether walk-in or appointment check in), to ensure people are seen while also respecting their decision to wait outside. Especially after waiting HOURS. 3) The have two kiosk check ins. There is not a human body there to check people in or even answer questions. While I was there FIVE people had to knock on the door, wait for a phlebotomist to be done and come out to call the next person just so they could have their question answered. I've been to many quest locations and this one is hands down the worst. They're also incredibly slow. I've been to smaller locations who work quicker to get people in and out. This location needs a major management overhaul. I filed a formal complaint with Quest headquarters and would encourage you all do to the same. read more

They don't have to be so pleased to make walk ins wait. It seems like they enjoy the power they have. I had an appointment this am however my MD hadn't put in the order. Not their fault but when my doctor faxed it over to them they haven't called any wait list people and the lobby is empty except for myself and one other person. No follow up only you may not even get seen after waiting (2 hours now). read more

They even did not ask permission for students practicing on me with blood withdrawals. The student just said that going to do paperwork and anyways did withdrawal . Ended up with using 2 different type of needles and 3 different places. Absolutely unprofessional management! Horible experience! read more

Quest Diagnostics - Student was practicing on me without my permission on blood withdrawal. - Laboratory Testing Near Me - Sacramento, California

While I was waiting in the waiting room a patient quietly approached the employee/greeter/screener at the front door (I couldn't see her entire badge but I think the name was Josephine or Josephina). It sounded like the patient was trying to explain to her that she had been fasting for a while and wasn't feeling well. She was doing this in a way not to draw attention. The employee loudly says "Well, all of these people are ahead of you and you're early for your appointment" while waving her arms in the air in the direction of the other patients in the waiting room. Embarrassed and quietly again the patient tells her "I understand, I was just letting you know I'm not sure if I'm feeling good from the fasting." The employer replied, "Yeah, your appointment is still 15 minutes away." An elderly woman went to the reception window and was told her orders were not in the system and was told she's going to have to call the doctor's office. The information I saw on the Quest site specifically said not to call ahead of time to see if they received the Doctor's orders that Quest would call the Doctor's office for you when you arrive if they don't have them. She spent a long time in the waiting room trying to get the orders. Later, I was in the back to get my blood drawn. I overheard a tech telling a patient they did the urine test incorrectly. When the patient left the tech came into the room I was in to tell the tech who was gathering my health history that "that guy was tripp'n, he can't do a drug screen like that." A conversation was carried on in my patient room regarding another patient's care. This was the first time I have ever been to a Quest laboratory. I am a healthcare worker and Quest is where we ask our patients to go for their labs. The idea of our patients being treated this way by a company we trust to be a part of their healthcare team with us saddens me. I felt horrible as the "Quest way" at this location in no way aligns with the compassion the office I work at strives to provide our patients. read more

The worst experience at this place. Made appointment for my biometrics screening via United Healthcare wellness program and upon arrival they did not have appointment and a very rude person who ended up as the manager mistreated me saying they could not take walk-in anymore. She was extremely rude. Will not make this my place for lab work. It doesn't deserve not one star. read more

They were quite busy but maintain a professional attitude I did not have appointment waited 21/2 hours stand by ( my fault) they work earnestly to get me in thanks guys for ur assistance read more

I read the reviews but I was so desperate to get blood work done I came here anyways. I will be honest the office is pretty clean! I also absolutely loved the checkin protocol. I wish all doctor offices implemented a computer checkin over humans that do not seem to want to be bothered. The problem arose once I got to the back. I purchased my test online. once I got there it was a lot of back in forth with my order. They later explained they won't run the test until a doctor orders it and calls it in. Same day I went to the doctors and waited at a doctors office for almost 3 hours!!! I got the note they requested and made my way back to Quest. They attempted to turn me down. I told the new person taking care of me that the young lady from earlier and the supervisor said I needed to get a note and they would be able to give me the test. So the new girl goes back to the one I was with earlier and I hear her insinuate I was lying. At this point I was annoyed. I had to demand I get work done and pay for a new test. They knew I was switching out the test but ran both test which one still hasn't even given me a result and it's been two weeks. But I paid for it! The icing on the cake is I get the bloodwork done and you're supposed to get your results in 1-3 days. To keep their quote of 1-3 days, they put in the system my test weren't ran until three days AFTER the day I actually got my blood work which made me wait almost 5 days for my results. Thank God everything came back normal but if I was sick I would of been in some pain! read more

It's a shame that we are required to give 1 star because this Arena location does not even deserve that. I had an 8:10 am appointment but was 16 minutes late because I got lost. The kiosk would not let me check in because I was beyond 10 minutes late. Of course, I never imagined that this would be an issue. I told the lady at the front desk with the short red hair that I could not check in because I was 10 minutes late, and she rudely told me that I was too late and had to reschedule. I explained to her that I really needed to get this blood work done before I started light therapy today. She told me that they do not take walk-ins. She told me to write my birthday and last name down, and she would check into things. A couple of minutes later, while she was back at her desk typing away, I noticed that my information was still just sitting on the counter (out of arms reach). I asked her if had the information she needed, and she rudely responded, "Yes, but I only have one computer monitor." I wasn't trying to rush her; I just wanted to make sure that she had what she needed. I didn't want to just leave my birthday and last name information sitting on the counter for the next patient to see. Finally, she grabbed my information off the counter and, after a few minutes, said that she would be able to put me in walk-in so that I could be squeezed in between any no-shows. She told me that it can take hours for me to be seen and instruct the assistant on the floor to help me sign in to the kiosk. In the meantime I am standing in a crowded waiting room that only had 5 chairs with about 15 people they have been waiting for quite some time (despite of appointments) to get blood drawn by one of the 4 phlebotomist in the back. After waiting for about 40 minutes, a lady was called but was not there; however, I was not called/ squeezed in as promised. I waited another hour and named after the name was called, but mine was not. I finally got up and asked the floor attendant how long it would be about before I was called? He said that I would be called after the appointment or seen. I sad, but everyone here has an appointment, so that doesn't make sense. That means I would be seeing at the end of the day, and it is now 9:40 a.m. in the morning. It was at that point that the rude lady with a short red hair abruptly interrupted our conversation and stated that I was only a standby because I was at my appointment and that I could be waiting there for hours and she does not know when I will ever be able to be seen even though I was the only stand by there. While waiting there, I had already booked an appointment at the downtown location that would be coming up in about 40 minutes. After she said that, I just told her to take me off and walked out. I arrived downtown, and my experience was like a breath of fresh air. I was treated with dignity and respect. When I arrived at the downtown location, even though my appointment wasn't until 10:40 and I arrived at 10, I was taken in and done by 10:15. If you like being talk to very rudely, waiting for a long time to be seen even if you have an appointment, and standing up while waiting to be called, then this is the location for you. I can only compare the Arena location to maybe a County Medical Center or welfare office situation compared to an actual organized and functionally running laboratory. The receptionist with the short red hair is extremely rude, belligerent, belittling, and loud. She totally lacks people skills, and I don't understand how she still has a job. I witnessed her being rude patient after the patient, which prompted me to look at the reviews for this location. I knew that it wasn't just my experience that day. If you read the reviews on here, you will see that her and her rudeness is mentioned several times. I felt like I was being treated like a second-class citizen in there begging for a handout. read more

I had a great experience here! I checked in at 7:50 for my 8am appointment, was called at 7:55, and got out of the location at 8:15. And this slight delay was also because there were some issues with the requisition form I brought from my doctor. Besides that, Stacey was amazing. She worked through the issues with me and was quick with her blood draw. Overall, I was very pleased with the service. The important thing is to get an appointment because it'll expedite your service. They definitely prioritize appointments over walk ins as I saw a list of people on standby and weren't yet called as people with appointments were checking in. read more

My doctor asked me to go to Quest for annual lab work-- bloodwork. I should've did a little bit more research before, but initially i went to the Northgate location and was told by the security guard there that the location doesn't do testing there and advised me to go to this location. I went to this location and the receptionist asks me if i have an appt, no i don't, she says they're not taking walk ins and gives me the QR code paper to schedule an appt. I schedule an appt that I planned on making by ubering on my lunch break. Things happened and i wasn't able to attend. I schedule another appointment for 7:15a. I arrive and check in with the link texted to me as I'm turning my car off. It confirms I'm checked in and says i can wait in my car and I'll receive a text/call when they're ready for me so i stay sitting in my car. There's a line of people that look like they've been waiting awhile already. 30 min go by, haven't received anything. Another 5 min, i try calling, can't get ahold of anyone and decide to drive past the waiting room. There were about 5 people waiting that i noticed were previously outside. I ended up leaving because i had to work. Even though i checked in, i never received a call or text saying that they were ready for me. Maybe a glitch in the system. Maybe i should've waited inside, but bad experience. read more

The good thing about Quest Diagnostics is there are a lot around so if you don't like one you can go to another to get your lab work done. This is one of the ones I will skip and go to another next time. To give this branch a fair shake I have been here three times. All three times have been the same. They have one tablet kiosk to check in which I like. There is a second kiosk hidden behind a board which I have never seen working. So you check in and then wait. And wait. And wait. And wait. And wait. And wait. And wait. The staff has absolutely no urgency. People walking around in the halls with no sense of purpose. Have had to exit over 45 minutes all three times. To be honest and upfront, you can make an appointment to forgo the wait. I saw people with appointments have to wait as long as 30 minutes or as short as 5 minutes. So I guess in the future I will either go to another branch or make an appointment. read more