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    Quest Diagnostics

    3.7 (10 reviews)
    Closed 6:30 am - 1:30 pm

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    5 years ago

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    Thank you for sharing this feedback, Karen!

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    6 years ago

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    Ask the Community - Quest Diagnostics

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    Pro-Health Urgent Care - Reception area

    Pro-Health Urgent Care

    1.5(22 reviews)
    2.9 mi

    Gerardo Pavone I am 73 years old. In June 2025 I didn't feel…read morewell, I had a running nose, clogged ears and sore throat, so I decided to be visited at Pro Health Urgent Care of Rochester Hills, the city where I live. The doctor told me that I didn't have a flu. She also told me that I didn't have an infection, so she was not going to prescribe an antibiotic because it would have been useless. She gave me a spray for the nose called Flonase. After a few days my condition got worse and worse, so I returned to Pro Health Urgent Care and this time the doctor corrected her previous prescription and gave me an antibiotic. That is: what a few days before she said was useless. In fact, I DID have an infection. And after ten days of antibiotic I recovered. So the doctor botched the first visit, and botched the diagnosis... After a few weeks I received from Pro Health a bill for the first visit, that I promptly paid. But then, after a few more weeks, I received a SECOND bill for the time I returned to the Urgent Care! Wait a minute: The doctor made a mistake and I am asked to pay twice ? If the doctor had not botched the first visit and had given me the antibiotic the first time, I would not have had any need to return. So I decided to dispute this second bill and called Pro Health customer service. The customer service rep took notes, and told me that someone from the claim department will call me in one-two days. Nobody called. After 5 days, I called again, and I was told that they had contacted the doctor at the Rochester Hills place but she had not answered yet, so they didn't call me back because they could not complete yet the investigation. Five more days have passed. No news. So I have two complaints: 1) The incompetence of the doctor who visited me at the Rochester Hills urgent care 2) The lack of attention of Pro Health Urgent Care Customer service when a patient has an issue.

    New to Rochester. Located in a strip mall across the street is Pro-Health Urgent care…read more This place is so new, it's hard to critique when everything is new. I had to make a trip to urgent care after a bite from my friends Gritty Kitty. A day later had a bit of swelling so I selected this location. There were a couple people in the waiting room. I had to do the cursory paperwork, ID and insurance card. Within 10 minutes, I had my data verified and made the required payment. Another 5 minutes and I was in the exam room. The Dr was polite and seemed knowledgeable. Was attentive to my injury and health issues. A little discussion in regards to antibiotics that I can and can't take. Within an hour, I was in and out. I'd definitely go here again. Like all of these types of facilities, you may or may not get the same doctor and staff.

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    Pro-Health Urgent Care - Digital X-Ray

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    Pro-Health Urgent Care - 5 Patient Rm Left, Nurse Station Right waiting room near entrance.

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    5 Patient Rm Left, Nurse Station Right waiting room near entrance.

    Quest Diagnostics - laboratorytesting - Updated May 2026

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