I'm glad I checked this place out .. Dr. Arti Bajpai was wonderful.. everyone was very nice and…read morepatient with me as my hearing is not that great.. I'll continue to use this urgent care.. I only wish I could get Dr. Bajpai for my primary care.. that would be great..

Are you kidding me. The lady at the desk older woman is so rude. Come on "you have appointment"…read moreno, "sign in". Do people speak in complete sentences JC. Then just forces me to put the face mask on and then proceeds to step in and tell me again to put my face mask on. I told you I've not improved the you proceed to tell me it's a requirement. Saving grace, the British/Irish PA came in was super CHILL and assisted in straight forward pleasant way. Ugh. Torn. Businesses really need to get a grip with their gatekeeper employees. She's a witch. 4+ stars if the front of the house lady on Xmas eve was not there. Just weird to start your morning off in a pushy way.

Update: This is no longer my go-to urgent care. I'm not sure if management has changed, but the NP…read moreI saw on Saturday handled a visit that should have been addressed differently. I called today after reviewing my results because the test I requested was not performed. I was open to discussing it, but that didn't seem to be the case on her end. I explained that the vitamin D test drawn was not the correct one for checking deficiency--it was done correctly during my visit in 2025. She insisted it was the same test and even stated that the system we were both looking at showed the same thing, as if I did not understand what I was reviewing. However, the system clearly shows otherwise. The test that was ordered was for hormone/active vitamin D levels, not for deficiency. If this is a small mistake--and I understand that mistakes can happen--the issue for me is that there was no willingness to acknowledge or correct it. There was also no consideration that the lab itself may have made an error. It took from Saturday to Tuesday just to receive the result of one blood test. After working a 12-hour shift, I came in because I had already been told the wrong test was done. While I understand other patients need care and didn't mind waiting, I was ultimately ignored instead of having a simple conversation to address the issue. After some time, I decided to leave and go to another urgent care for more attentive and thorough treatment. These are not the same tests--they measure different forms of vitamin D--and it was frustrating to be told otherwise. Update: Hours later, I received multiple calls from the office--none from the NP I originally saw. While I was told the issue was due to the lab switching their codes, there was still no acknowledgment of how the situation was handled. Even if this was a lab-related error, it does not address the provider's lack of listening or willingness to consider that the information in the system may not have matched what she believed. I was told we were both looking at the same thing, despite pointing out clear differences. Beaumont has been Corewell, including their labs, for at least two years now, so that explanation raises additional questions. Regardless, my concern is not just about where the error originated, but the lack of accountability and communication. I would prefer not to receive repeated calls providing conflicting or inaccurate information, especially when there has been no acknowledgment of the initial concern. At this point, I have gone and received care elsewhere.

In the summer of 2024 I felt pretty sick and went here to get a Covid test. It was a miserable…read morerainy, cold day. I filled out all the paperwork and they took my driver's license. They told me it would be a quick wait. After about 20 minutes I went up to say I was leaving and they said, "Oh, they will call you back right away". From behind the desk, a worker called my name and told me, "We don't give Covid shots here". I said I wanted a TEST, not a shot. There was a hurried hushed conference behind the desk and more waiting. They finally called me back and gave me a decent exam and the Covid test. I was told the results would be available online. I left and was almost home when they called and told me "You left your driver's license here". No, I didn't "leave" it there - you failed to give it back to me! So I had to go back and slog through the puddles and the rain, still feeling awful. You would think they could at least have someone run it out to me. No test results. I called the office and it turned out they had entered my name wrong. I spoke to a manager, who told me they wouldn't bill me for the visit, sorry, blah, blah, blah. (I didn't have Covid, by the way). Now, January 2026, I just received a bill! I would stay far, far away from this place. Crooks, liars and incompetents

I've been here a couple times because it always seems to have open appointments... well…read moreunfortunately dont believe them. I had a 1:15 "appointment" which I got there at 1 then after waiting 2 hours until 3pm (mind you it was busy so I do understand) I asked where I was in line. Appointments don't mean actual appointments at this clinic. It's just a time you check in. There was also a ton of parents that come in with sick kids and they were told it would be about a 30 minute wait. I don't think that's ethical- so I did say something to the front desk. Long waits happen especially during the holidays when the flu is going around. This felt more like a money grab to get as many people as they can and don't really care about the true care

I was prescribed the wrong medicine and after calling back to get the right medicine, they asked me…read moreto come back for another visit rather than just prescribing it. I have tonsillitis every year my life and normally I get antibiotics but this time they gave me a steroid that didn't work.

Very nice hospital. Great staff! Great care…read moreVery nice peds ER Best hospital highly recommend feels more like a hotel

The hospital looks updated and clean but that's where it ends. We waited for 5 hours and every time…read moreI ask for an update they make it seem like I'm bothering them. My wife has a level 9 pain and we were told to rush to the ER. They promised to get her some Tylenols while we waited and it's been over an hour and they seem bothered every time I ask for an update on the Tylenol. The employee who we are dealing with is Claire T. She refuses to give us updates or a Tylenol and seems annoyed every time I ask. She suspected I took a photo of her and within minutes a PA, an RN and multiple security personal were available to address this "pressing" issue. They couldn't find anyone to get my wife a pain killer for over an hour or see us for 5 hours but had no problem providing an RN for over 20 minutes to discuss their policies relating to photos. I do not recommend this place. Other ERs in the area don't have wait times and are much more helpful. Update: it's now 6 hours and we haven't seen a doctor yet. Update: it's now 7 hours and we have yet to see a doctor

The I told the doctor that I was having an excruciating toothache, and knew I needed amoxcicillin…read more She refused to prescribe it, saying 'It didnt look infected.'. I said in disbelief, 'Youre going to just let me suffer? She said you need a dentist, and only gave me a pain shot, which, only lasted so long. I went to my primary care and she helped me So im never going back to that place again.

Arrived at 9:30 pm looking to get a SIMPLE X-Ray. Was one of 5 or so patients in the waiting room…read more Was FINALLY called back for "check in" around 12:15 am and by 1am, we finally had enough waiting and left. The place was FILTHY, no one cared and there was NO SERVICE. If they try to bill me or my insurance for this, it's a CRIME! Do NOT come here, you have a better chance of at least being SEEN at the ER... ANY ER! Oh... and its not like there was a bunch of people or anything SERIOUS that came in to take precedent over me, that were just LAZY!

My son went to this urgent care twice. He paid his copay both times. He has since gotten a bill 3…read moretimes, twice I sent in proof that he paid his copays at the time of service. Now the 3rd time is a final notice, stating that it will be sent to collections. FOR SOMETHING THAT HAS BEEN PAID AND PROVEN TWICE. They did this last summer also but fixed it right away. Our family will never use this urgent care again.

December 7, 2022 visited ascension in Royal Oak on crooks road. I was read it with a smile by…read moreRebecca at the front desk. She quickly assisted me and assigned me to room one. I could hear her greet other guest as they walked in and she was. Very polite and personable. Olga provided care and explained the meds that she was giving me. Overall I had a great experience at this urgent care center. Thanks thanks for getting me well I have to celebrate my birthday on 12/14.

Poor management at higher level. Employees are scolded for not wanting to stay late for patients…read morethat come in after closing. If employees are not given fair treatment then it becomes much harder to give patients the best care possible. The owners only care about making money. It's easily seen by poor upkeep of the pavement in the parking lot, and outdated equipment. Sincerely , someone who wants their loved one home on time.

Picked up my sick child from school and went straight to urgent care. Clean facility, professional…read moreand friendly service by Belinda and the Dr. Only noted recommendations to the facility.... 1) the curb parking needs some attention. Crumbling asphalt and litter ; 2) the intake documentation was old school papers. I would prefer electronic input.

I called at the last moment for a Covid test because my regular Dr. office was closed. I needed…read moreproof I was negative before going back to work after previously been diagnosed positive with a home-kit last week. Everyone was excellent. I've always heard if you go to an urgent care you're going to have to wait forever to be seen. Not true. They fit me right in. Everyone from the nurse to the Dr. we're excellent. I totally recommend. A+

I had severe food poisoning and first went to the hospital which had an 8 hour wait! Between…read moredehydration and vomiting it was a serious situation. Didn't matter at the hospital. We called Doctors Urgent Care and they took me right in. Lifesaver is a pretty good description of what they did. The staff couldn't have been friendlier (Omar, Brittany). The office layout was great too (free snacks and drinks). Highly recommended this urgent care for the friendliness of its staff and nice office.

Very good patient care. Quick, friendly and very helpful. my daughter and I came in right before…read morethey closed and right before Thanksgiving. They never made us feel that we put them out, they took care of us right away. We appreciated it very much, definitely someplace I would refer my family and friends.

Their hours are a lie. They are only open 8-8 during the week. Their hours are MUCH more limited…read moreon the weekend, especially Sunday.

Been there 6-7 times in the last 2 yrs…read more Staff is great. Place is clean. Easy to set up appointment on line. Never waited more than an hour. Most times in and out in 20-30mins. I don't go anywhere else.

Opened at 8AM on Monday. Came bright and early to get a required rapid test for an upcoming flight…read more New requirement for PR as of December 22nd, even if we are vaccinated and have our QR code to travel as well. Rather an inconvenience. And the at home kits won't do since there needs to be proof of when the test was completed and with a patient name as well. This clinic is walkable and not far from us. We called around and researched out places. Since vaccinated we had the option of the PCR or the rapid test as proof of a negative test results. Arrived by 8:04am. Long lines, we had to enter in the back of the clinic too. About 25 or so folks in front of us this morning minutes after 8am. One lady shouted to us and wanted us to keep the door open, saying if we don't have covid, we will in this confined hallway. I said we can't hold the door open. She said this standing in the hallway is a bad setup for sure. She walked out. One less person in line now. There is a line more of folks inside for covid tests and for other tests as well. One lady left saying she's waited for a half hour and the hallway. No problem if patients patience wanes while we wait here in the hallway. First person inside by 8:18am, took 18 minutes for progress, one person went inside. A few of us are crouched down since it's been a half hour in now. One lady called out to us folks waiting in the hallway if anyone of us did a virtual, a save my spot, has chest pain or any urgent care required. There are now about 13-15 folks after a half hour ahead of us in the hallway now. No one has moved and it's been a half hour and it's well after 9am. We are 5th from the hallway door to go inside the lobby by 9:16am. Only 3 chairs in the lobby area after the long 9:47 wait in the hallway to get in the main door area. The system here is not organized or structured at all. They could get our cell phone and text us when we can come inside the main lobby area instead of making us all wait for hours for required negative test result to travel. But they don't seem to have the appropriate staff to be able to manage that kind of convenience here at all. Now into our 3rd hour as we wait to get inside the 3rd waiting area. Haven't moved into the 3rd waiting area and have been in the interior waiting area for over an hour now. Unreal. Inside the line for check-in now by 10:45am. Checked in and waiting again to get the test just short of 3 hours now. There are 16 chairs on the inside waiting area of the urgent care as we wait for our test now. Once inside there are random squid pictures since the old superior fish ship that used to be here is where all of the squids for the Red Wings squids during the games came from this store. After our group the staff are now letting in more folks that the 9 of us already waiting in the waiting to get our test after registration and check-in. Called us in for our test by 11:15am. Out by 11:45am after Maria checked for any symptoms and if we wanted to check anything else. We said no. It was a 3:40 minute wait and trip to get a covid test this morning. 5 staff in the back. 2 in the front to check patients in. The covid test is $155 without insurance here.