Today was my second time visiting this location and I have only positive things to say. I…read moreinteracted with two different employees and one Doctor... all were outstanding. Dr. Arti Bajpai, MD is such a great doctor. I really liked and felt comfortable with Dr. Arti Bajpai. I even got a callback.. I don't ever think l've had a Dr. do that.. I will continue to use this business..

I'm glad I checked this place out .. Dr. Arti Bajpai was wonderful.. everyone was very nice and…read morepatient with me as my hearing is not that great.. I'll continue to use this urgent care.. I only wish I could get Dr. Bajpai for my primary care.. that would be great..

Update: This is no longer my go-to urgent care. I'm not sure if management has changed, but the NP…read moreI saw on Saturday handled a visit that should have been addressed differently. I called today after reviewing my results because the test I requested was not performed. I was open to discussing it, but that didn't seem to be the case on her end. I explained that the vitamin D test drawn was not the correct one for checking deficiency--it was done correctly during my visit in 2025. She insisted it was the same test and even stated that the system we were both looking at showed the same thing, as if I did not understand what I was reviewing. However, the system clearly shows otherwise. The test that was ordered was for hormone/active vitamin D levels, not for deficiency. If this is a small mistake--and I understand that mistakes can happen--the issue for me is that there was no willingness to acknowledge or correct it. There was also no consideration that the lab itself may have made an error. It took from Saturday to Tuesday just to receive the result of one blood test. After working a 12-hour shift, I came in because I had already been told the wrong test was done. While I understand other patients need care and didn't mind waiting, I was ultimately ignored instead of having a simple conversation to address the issue. After some time, I decided to leave and go to another urgent care for more attentive and thorough treatment. These are not the same tests--they measure different forms of vitamin D--and it was frustrating to be told otherwise. Update: Hours later, I received multiple calls from the office--none from the NP I originally saw. While I was told the issue was due to the lab switching their codes, there was still no acknowledgment of how the situation was handled. Even if this was a lab-related error, it does not address the provider's lack of listening or willingness to consider that the information in the system may not have matched what she believed. I was told we were both looking at the same thing, despite pointing out clear differences. Beaumont has been Corewell, including their labs, for at least two years now, so that explanation raises additional questions. Regardless, my concern is not just about where the error originated, but the lack of accountability and communication. I would prefer not to receive repeated calls providing conflicting or inaccurate information, especially when there has been no acknowledgment of the initial concern. At this point, I have gone and received care elsewhere.

AVOID AT ALL COST!! Please do not come to this place!!! They have horrible service and are money…read morehungry. I have done my annual physical and bloodwork here the last 2 years despite them not taking insurance for it and having to pay cash. Now this year in addition to not taking my insurance for the physical and bloodwork there is and additional $80 charge, PER PERSON for the bloodwork which has never been a thing. Last year they refused to sign off on my bloodwork because my cholesterol was higher, causing me to be charged by my employer. Also they poked my wife over 13 times trying to draw blood and you can see here veins from down the street. I will never be coming to this place again!

I've been here a couple times because it always seems to have open appointments... well…read moreunfortunately dont believe them. I had a 1:15 "appointment" which I got there at 1 then after waiting 2 hours until 3pm (mind you it was busy so I do understand) I asked where I was in line. Appointments don't mean actual appointments at this clinic. It's just a time you check in. There was also a ton of parents that come in with sick kids and they were told it would be about a 30 minute wait. I don't think that's ethical- so I did say something to the front desk. Long waits happen especially during the holidays when the flu is going around. This felt more like a money grab to get as many people as they can and don't really care about the true care

I was prescribed the wrong medicine and after calling back to get the right medicine, they asked me…read moreto come back for another visit rather than just prescribing it. I have tonsillitis every year my life and normally I get antibiotics but this time they gave me a steroid that didn't work.

I had to take my granddaughter there for a dog bite. They were very clean and nice. I would go…read moreagain.

This hospital has gone down hill so much. The wait times are absolutely ridiculous and the staff is…read moregarbage. Still waiting to be seen after 3 hours and the only things that have been done is vitals taken 2 times since arriving. The staff haven't been helpful and been on their phones at the front desk. All 5 of the staff members just sitting there with a waiting room full of people. There is no urgency to anything from any of the staff. If I could give them a 0 star rating I would. To wait this long in an emergency room is absolutely atrocious. This is only 1 of many horror stories I could tell of this egregious facilities.

I should've listened to the reviews. Took my daughter here, they literally could not do anything to…read morehelp her. They simply didn't have the tools.

I have been seen here a few times only because of the they stay open late but they treat you based…read moreon your insurance and what they can bill for they clearly don't care about helping people get well and feel better

My son went to this urgent care twice. He paid his copay both times. He has since gotten a bill 3…read moretimes, twice I sent in proof that he paid his copays at the time of service. Now the 3rd time is a final notice, stating that it will be sent to collections. FOR SOMETHING THAT HAS BEEN PAID AND PROVEN TWICE. They did this last summer also but fixed it right away. Our family will never use this urgent care again.

December 7, 2022 visited ascension in Royal Oak on crooks road. I was read it with a smile by…read moreRebecca at the front desk. She quickly assisted me and assigned me to room one. I could hear her greet other guest as they walked in and she was. Very polite and personable. Olga provided care and explained the meds that she was giving me. Overall I had a great experience at this urgent care center. Thanks thanks for getting me well I have to celebrate my birthday on 12/14.

Poor management at higher level. Employees are scolded for not wanting to stay late for patients…read morethat come in after closing. If employees are not given fair treatment then it becomes much harder to give patients the best care possible. The owners only care about making money. It's easily seen by poor upkeep of the pavement in the parking lot, and outdated equipment. Sincerely , someone who wants their loved one home on time.

Picked up my sick child from school and went straight to urgent care. Clean facility, professional…read moreand friendly service by Belinda and the Dr. Only noted recommendations to the facility.... 1) the curb parking needs some attention. Crumbling asphalt and litter ; 2) the intake documentation was old school papers. I would prefer electronic input.

I called at the last moment for a Covid test because my regular Dr. office was closed. I needed…read moreproof I was negative before going back to work after previously been diagnosed positive with a home-kit last week. Everyone was excellent. I've always heard if you go to an urgent care you're going to have to wait forever to be seen. Not true. They fit me right in. Everyone from the nurse to the Dr. we're excellent. I totally recommend. A+

I had severe food poisoning and first went to the hospital which had an 8 hour wait! Between…read moredehydration and vomiting it was a serious situation. Didn't matter at the hospital. We called Doctors Urgent Care and they took me right in. Lifesaver is a pretty good description of what they did. The staff couldn't have been friendlier (Omar, Brittany). The office layout was great too (free snacks and drinks). Highly recommended this urgent care for the friendliness of its staff and nice office.

I made an appointment on Monday at 3:30 PM to get my Covid nasal swab test done. I was told that…read morethe results take about 3 to 5 days. You still need to drive up around the back to get the actual swab done from your car. You don't go inside. I am at the door by 3:20 PM, 10 minutes before my scheduled appointment. There's one tech doing the test and going to the cars that are parked in the lot behind the building. There was a nice woman that spoke to me when I was here last week trying to find a location to get a test done within a day or 48 hours. My doctor still insisted I get this test before a procedure to verify if I have a virus currently or not. This woman remembered me driving by last week. She checked my blood oxygen level, heart rate and took my temperature. After doing some initial checks she asked me park over by the lot with the other cars. I had to provide my insurance card and my photo ID and they took my script from my doctor as well. She verified whether with me that today's test was for a rapid test or a nasal PCR test. I told her I was here for the nasal PCR test only. There seems to be a medical staff member on site. He went out to go talk to one or two guests at their cars, parked in the back. They seem to run a pretty efficient crew here. The woman that spoke to me last Thursday or Wednesday remembered me from then. She had me fill out the required paperwork, wished me luck and told me to take care after she was done with me. It was a quick swab. She has a nice personality for this job. They use a thinner swab for the test. Almost like a pipe cleaner size. She had me tilt my head back, it was a little uncomfortable but not horrible. I was in and out in about 15 minutes or so. They said they would text me the results in 3 to 5 days. I got a call on Friday morning with the results, it took about 4 days total to get the test results.

Very good patient care. Quick, friendly and very helpful. my daughter and I came in right before…read morethey closed and right before Thanksgiving. They never made us feel that we put them out, they took care of us right away. We appreciated it very much, definitely someplace I would refer my family and friends.

Very discriminatory towards black and browns from my point of view as a patient. The front desk…read moreyoung lady is a awesome but the back room staff has some egotistical issues that don't belong in the workplace Terry and etc better care for all of us is all we want, are medical experience are personal to the patient not to what they assumed due to closing time or lack of empathy not just her but some of her colleagues as well. I just hope this place stops being divided and farm out good people it's time for a change in health care the patients matter and also an also your kindness and care as providers matter.

Opened at 8AM on Monday. Came bright and early to get a required rapid test for an upcoming flight…read more New requirement for PR as of December 22nd, even if we are vaccinated and have our QR code to travel as well. Rather an inconvenience. And the at home kits won't do since there needs to be proof of when the test was completed and with a patient name as well. This clinic is walkable and not far from us. We called around and researched out places. Since vaccinated we had the option of the PCR or the rapid test as proof of a negative test results. Arrived by 8:04am. Long lines, we had to enter in the back of the clinic too. About 25 or so folks in front of us this morning minutes after 8am. One lady shouted to us and wanted us to keep the door open, saying if we don't have covid, we will in this confined hallway. I said we can't hold the door open. She said this standing in the hallway is a bad setup for sure. She walked out. One less person in line now. There is a line more of folks inside for covid tests and for other tests as well. One lady left saying she's waited for a half hour and the hallway. No problem if patients patience wanes while we wait here in the hallway. First person inside by 8:18am, took 18 minutes for progress, one person went inside. A few of us are crouched down since it's been a half hour in now. One lady called out to us folks waiting in the hallway if anyone of us did a virtual, a save my spot, has chest pain or any urgent care required. There are now about 13-15 folks after a half hour ahead of us in the hallway now. No one has moved and it's been a half hour and it's well after 9am. We are 5th from the hallway door to go inside the lobby by 9:16am. Only 3 chairs in the lobby area after the long 9:47 wait in the hallway to get in the main door area. The system here is not organized or structured at all. They could get our cell phone and text us when we can come inside the main lobby area instead of making us all wait for hours for required negative test result to travel. But they don't seem to have the appropriate staff to be able to manage that kind of convenience here at all. Now into our 3rd hour as we wait to get inside the 3rd waiting area. Haven't moved into the 3rd waiting area and have been in the interior waiting area for over an hour now. Unreal. Inside the line for check-in now by 10:45am. Checked in and waiting again to get the test just short of 3 hours now. There are 16 chairs on the inside waiting area of the urgent care as we wait for our test now. Once inside there are random squid pictures since the old superior fish ship that used to be here is where all of the squids for the Red Wings squids during the games came from this store. After our group the staff are now letting in more folks that the 9 of us already waiting in the waiting to get our test after registration and check-in. Called us in for our test by 11:15am. Out by 11:45am after Maria checked for any symptoms and if we wanted to check anything else. We said no. It was a 3:40 minute wait and trip to get a covid test this morning. 5 staff in the back. 2 in the front to check patients in. The covid test is $155 without insurance here.