I'm glad I checked this place out .. Dr. Arti Bajpai was wonderful.. everyone was very nice and…read morepatient with me as my hearing is not that great.. I'll continue to use this urgent care.. I only wish I could get Dr. Bajpai for my primary care.. that would be great..

Are you kidding me. The lady at the desk older woman is so rude. Come on "you have appointment"…read moreno, "sign in". Do people speak in complete sentences JC. Then just forces me to put the face mask on and then proceeds to step in and tell me again to put my face mask on. I told you I've not improved the you proceed to tell me it's a requirement. Saving grace, the British/Irish PA came in was super CHILL and assisted in straight forward pleasant way. Ugh. Torn. Businesses really need to get a grip with their gatekeeper employees. She's a witch. 4+ stars if the front of the house lady on Xmas eve was not there. Just weird to start your morning off in a pushy way.

As a newly 26 year old I got kicked off of my parents health insurance a couple months ago and…read morehaven't gotten insurance yet. I live in Royal Oak and had to get a Covid test. I went to a drive thru urgent care to get a Covid test and they tried to charge me $140 since I have no insurance, so I left. Called a different urgent care for a Covid test, they said it would cost me $200. Unbelievable.. $200 to tell me whether I'm sick or not? I'd rather quarantine at that point. Welcome to Berkley urgent care! I was recommended here by a friend and wow when I tell you how different his phone call felt. I called about a test and they took down all my information and said they would call me back about details. Within an hour a doctor called me, talked me, set up a Covid test and prescribed me medicine. Even the nurse who gave me the Covid test was so sweet. I wasn't charged a penny for my Covid test and my medicine was pretty cheap. There are angels here. I highly recommend.

Update: This is no longer my go-to urgent care. I'm not sure if management has changed, but the NP…read moreI saw on Saturday handled a visit that should have been addressed differently. I called today after reviewing my results because the test I requested was not performed. I was open to discussing it, but that didn't seem to be the case on her end. I explained that the vitamin D test drawn was not the correct one for checking deficiency--it was done correctly during my visit in 2025. She insisted it was the same test and even stated that the system we were both looking at showed the same thing, as if I did not understand what I was reviewing. However, the system clearly shows otherwise. The test that was ordered was for hormone/active vitamin D levels, not for deficiency. If this is a small mistake--and I understand that mistakes can happen--the issue for me is that there was no willingness to acknowledge or correct it. There was also no consideration that the lab itself may have made an error. It took from Saturday to Tuesday just to receive the result of one blood test. After working a 12-hour shift, I came in because I had already been told the wrong test was done. While I understand other patients need care and didn't mind waiting, I was ultimately ignored instead of having a simple conversation to address the issue. After some time, I decided to leave and go to another urgent care for more attentive and thorough treatment. These are not the same tests--they measure different forms of vitamin D--and it was frustrating to be told otherwise. Update: Hours later, I received multiple calls from the office--none from the NP I originally saw. While I was told the issue was due to the lab switching their codes, there was still no acknowledgment of how the situation was handled. Even if this was a lab-related error, it does not address the provider's lack of listening or willingness to consider that the information in the system may not have matched what she believed. I was told we were both looking at the same thing, despite pointing out clear differences. Beaumont has been Corewell, including their labs, for at least two years now, so that explanation raises additional questions. Regardless, my concern is not just about where the error originated, but the lack of accountability and communication. I would prefer not to receive repeated calls providing conflicting or inaccurate information, especially when there has been no acknowledgment of the initial concern. At this point, I have gone and received care elsewhere.

I've been here a couple times because it always seems to have open appointments... well…read moreunfortunately dont believe them. I had a 1:15 "appointment" which I got there at 1 then after waiting 2 hours until 3pm (mind you it was busy so I do understand) I asked where I was in line. Appointments don't mean actual appointments at this clinic. It's just a time you check in. There was also a ton of parents that come in with sick kids and they were told it would be about a 30 minute wait. I don't think that's ethical- so I did say something to the front desk. Long waits happen especially during the holidays when the flu is going around. This felt more like a money grab to get as many people as they can and don't really care about the true care

I was prescribed the wrong medicine and after calling back to get the right medicine, they asked me…read moreto come back for another visit rather than just prescribing it. I have tonsillitis every year my life and normally I get antibiotics but this time they gave me a steroid that didn't work.

Very nice hospital. Great staff! Great care…read moreVery nice peds ER Best hospital highly recommend feels more like a hotel

The hospital looks updated and clean but that's where it ends. We waited for 5 hours and every time…read moreI ask for an update they make it seem like I'm bothering them. My wife has a level 9 pain and we were told to rush to the ER. They promised to get her some Tylenols while we waited and it's been over an hour and they seem bothered every time I ask for an update on the Tylenol. The employee who we are dealing with is Claire T. She refuses to give us updates or a Tylenol and seems annoyed every time I ask. She suspected I took a photo of her and within minutes a PA, an RN and multiple security personal were available to address this "pressing" issue. They couldn't find anyone to get my wife a pain killer for over an hour or see us for 5 hours but had no problem providing an RN for over 20 minutes to discuss their policies relating to photos. I do not recommend this place. Other ERs in the area don't have wait times and are much more helpful. Update: it's now 6 hours and we haven't seen a doctor yet. Update: it's now 7 hours and we have yet to see a doctor

I should've listened to the reviews. Took my daughter here, they literally could not do anything to…read morehelp her. They simply didn't have the tools.

I have been seen here a few times only because of the they stay open late but they treat you based…read moreon your insurance and what they can bill for they clearly don't care about helping people get well and feel better

My son went to this urgent care twice. He paid his copay both times. He has since gotten a bill 3…read moretimes, twice I sent in proof that he paid his copays at the time of service. Now the 3rd time is a final notice, stating that it will be sent to collections. FOR SOMETHING THAT HAS BEEN PAID AND PROVEN TWICE. They did this last summer also but fixed it right away. Our family will never use this urgent care again.

December 7, 2022 visited ascension in Royal Oak on crooks road. I was read it with a smile by…read moreRebecca at the front desk. She quickly assisted me and assigned me to room one. I could hear her greet other guest as they walked in and she was. Very polite and personable. Olga provided care and explained the meds that she was giving me. Overall I had a great experience at this urgent care center. Thanks thanks for getting me well I have to celebrate my birthday on 12/14.

Poor management at higher level. Employees are scolded for not wanting to stay late for patients…read morethat come in after closing. If employees are not given fair treatment then it becomes much harder to give patients the best care possible. The owners only care about making money. It's easily seen by poor upkeep of the pavement in the parking lot, and outdated equipment. Sincerely , someone who wants their loved one home on time.

Picked up my sick child from school and went straight to urgent care. Clean facility, professional…read moreand friendly service by Belinda and the Dr. Only noted recommendations to the facility.... 1) the curb parking needs some attention. Crumbling asphalt and litter ; 2) the intake documentation was old school papers. I would prefer electronic input.

I called at the last moment for a Covid test because my regular Dr. office was closed. I needed…read moreproof I was negative before going back to work after previously been diagnosed positive with a home-kit last week. Everyone was excellent. I've always heard if you go to an urgent care you're going to have to wait forever to be seen. Not true. They fit me right in. Everyone from the nurse to the Dr. we're excellent. I totally recommend. A+

I had severe food poisoning and first went to the hospital which had an 8 hour wait! Between…read moredehydration and vomiting it was a serious situation. Didn't matter at the hospital. We called Doctors Urgent Care and they took me right in. Lifesaver is a pretty good description of what they did. The staff couldn't have been friendlier (Omar, Brittany). The office layout was great too (free snacks and drinks). Highly recommended this urgent care for the friendliness of its staff and nice office.

Very good patient care. Quick, friendly and very helpful. my daughter and I came in right before…read morethey closed and right before Thanksgiving. They never made us feel that we put them out, they took care of us right away. We appreciated it very much, definitely someplace I would refer my family and friends.

Their hours are a lie. They are only open 8-8 during the week. Their hours are MUCH more limited…read moreon the weekend, especially Sunday.

Very discriminatory towards black and browns from my point of view as a patient. The front desk…read moreyoung lady is a awesome but the back room staff has some egotistical issues that don't belong in the workplace Terry and etc better care for all of us is all we want, are medical experience are personal to the patient not to what they assumed due to closing time or lack of empathy not just her but some of her colleagues as well. I just hope this place stops being divided and farm out good people it's time for a change in health care the patients matter and also an also your kindness and care as providers matter.

Been there 6-7 times in the last 2 yrs…read more Staff is great. Place is clean. Easy to set up appointment on line. Never waited more than an hour. Most times in and out in 20-30mins. I don't go anywhere else.