Appointment made for lab work online. Showed up for appointment a few minutes early. Masks…read morerequired, checkin is via a kiosk. No sooner had I checked in than I was greeted by my lab tech, lab order and insurance given to them, identity confirmed, co-pay payment taken and blood drawn. Snap! Blink! Some pleasant conversational chat, and done! Appointment was 8 am and I was out and in my car at 8:02am. Zippity do dah!

West Mifflin. Good services but please throw out those nasty, dirty chairs in the waiting room.read more

A big hurry .... not real friendly in monroeville... went to north versailles a little better…read more but not having my best interest for care...found another doctor out of this network

1. I complained of testicular pain and saw PA Amanda Coutour. She never examined the area, wrote a…read morescript for an ultrasound for the wrong area, which meant I paid for an ultrasound I didn't need. And I had to go back for a new script. 2. Saw Dr. Toocheck the second time. He wrote a script but it didn't have the correct info on it either. While at radiology, I had to call Premier back and coordinate between radiology and Premier because Premier wasn't answering radiology. Took an hour. 3. When I finally saw my PCP for my annual checkup, Dr. Jana was unapologetic and unempathic for my financial and time troubles with Toocheck and Coutour who are his colleagues. I complained of testicular discomfort and he belittled my concern, stating it was a small cyst. When I noted it could have grown, he scoffed. 4. This is all after a secretary made me schedule a mid-year follow up for another matter, and when I came in Jana apologized, said I didn't need to be there, yet I was still billed. I'll be getting a new PCP in a new group. While I was there for my annual checkup I overheard two other patients grumbling and complaining about PRemier. Don't go there. Incompetent and they lack empathy.

I made an appointment for what I thought was this location. I didn't realize that there were…read moreseveral Quest Diagnostics location in Monroeville, as we always have ever gone to this one. However, upon arrival, I learned that the appointment was at a different location. The lady who came out first (to call someone else back) was very nice and said to just make an appt and they'd help up since they weren't busy. So, I did. The lady that came out for us, though (a different one) was VERY rude. I mean really rude. I mean, so rude that we walked out and refused to let her near us with a needle. The very first thing she did was fuss at me for making the appointment at the wrong location. I said I didn't know there was more than one location, to which she replied that she's told me that quite often. No, she has not. She's never even told me that once, since this was the first time I'd made it at the wrong location. When I told her she had never told me that before, she went off on me about how she has, many times. I was like wtf? Apparently every time I go there. Never mind it had been at least a year since the last time I was there, and she wasn't the person who helped us. My only regret was that I didn't get her name. I still can't believe how rude she was. And then she had the audacity to say she wasn't being rude when I said we were leaving because of her rudeness.

I paid cash for testing, I'm a RN who has worked with Quest for these types of results in the past,…read moreso I know how long it takes for results. It's been 8 days and no results!!! This is absolutely ridiculous and unacceptable! I will NEVER use Quest or recommend Quest to anyone. I will, as a nurse, tell people to avoid Quest. I feel like I've been scammed. People don't pay out of pocket for testing they don't feel is urgent or necessary. The phlebotomist told me the results should only take one day!!!!! Too bad you can't talk to the clinic where the service was performed.

I have been here for mammograms for 3 years. My doctor is in the same building which makes it nice…read more I can have my yearly check up and mammogram in one visit. The Main waiting room can sometimes be full but I have never waited longer than 5-10 minutes to be called for my mammogram. I have gotten the same technician each time. She is incredibly sweet. She takes you back to the office for mammograms. There is a changing room there with a place to put your shirt and bra. They have a waiting room in that office but I've never had to wait there. You are then taken back and the images are taken. It is done quickly but nicely. The tech keeps asking how you are doing. She checks after each image to make sure it's good before moving to the next one. When you are done you go back to the changing room and get dressed. I've also had a breast sonogram done there and it was done in the same manner. The technicians are very kind and explain everything before they take the images or do the sonogram. I highly recommend it.

Had an appointment and was taken back even before I finished registering. In and out in under 5…read moreminutes. Perfectly executed.

A close friend of mine went to this lab today and was berated for being 7 minutes late. She is…read moredisabled. The lady, and I use the term lady loosely, she is not a lady.. not even nice. My friend never got her labs done because something was wrong with the script. She was berated for straight 20 minutes. Another tech came to look at the script and agreed with the tech. She said nothing about the other woman's behavior. Is this who you hire? I'd close before I would hire anyone like these too. I will be calling corporate about this incident tomorrow from SC. I will never use Quest for anything.

I'll start off by saying, when I have to get my blood drawn I turn into the biggest baby. I'm…read moreliterally a hot mess, crying and about to pass out. I came today to get bloodwork and these ladies were extremely nice. I have been to a nearby quest location and it was nothing like this one. The ladies are in a rush to get it done and don't really care how you feel. I'm not sure if I just got lucky this time, but the women here were amazing. I was extremely nervous before we even started. The doctor, I believe her name was Becky, took me to a room where I was able to lay back in an actual recliner. Like one you would have in your living room. Although I was now comfy, I was still over the top paranoid of the needle. The doctor went and got another woman, who came in to do the blood while she held my hand, which was a great help. I felt like a 2 year old getting a shot. They talked to me the whole time to distract me and honestly it went better than ever. If you have a fear of needles, try this location. These doctors seem to have patience and compassion which was a great help for me getting through the appointment.

I always schedule ahead and hardly wait at all when I get there. The staff is very professional. I…read moredon't like getting my blood drawn (does anyone? lol), but these folks make it as quick and painless as possible.

Jan was my technician. She was wonderful. I arrived early and the phone app wouldn't let me check…read morein until 10 minutes prior to my appointment. She came out in the waiting room and ushered me in we without me having to check in. She had me in and out, taking my blood sample all the while chatting. I didn't even feel the needle. Jan is a sweetheart, kind, professional, efficient. This is my first time at this Quest lab location I will be back! P.S. she let me know the kiosk in the lobby will let you check in early.

Easy check in and on-time. Tech was friendly and professional. Easy peasy for my 17 year old son's…read morefirst blood draw for testing.

I am a registered nurse, and I occasionally order lab tests to check on my health. To use Quest…read moreDiagnostics for blood draws and laboratory tests, customers can either obtain an order from an outside physician, or they can order the tests directly through Quest Diagnostics. Quest Diagnostics offers a variety of tests in the following categories: women, men, digestive, heart, infectious diseases, STDs, and general health. I had an order for a Complete Blood Count (CBC). Quest Diagnostics accepts walk-in customers, but I highly recommend that customers use Quest Diagnostics's website to make an appointment. I made an appointment for 7:30 AM, which is when this location first opens, and a line of customers was already standing outside on the sidewalk. Because I had an appointment, I was the first customer to be seen, and the other customers had to wait. Please note also that this business currently requires customers to wear a face mask during the pandemic. One other customer did not have a face mask, and I had to give him an extra one that I had in my car. My total time spent at this business was 10 minutes, and that included standing in line to wait to check in. The phlebotomist was very friendly, efficient, and professional. She scanned my order form, and she checked my name, date of birth, and address. She immediately found my antecubital vein in my arm with her needle, filled and labeled my test tube, and bandaged my arm. She followed infection-control practices, such as wearing a mask and gloves and disinfecting my skin. At the end, she wished me a great day.

From the owner: The Quest Diagnostics difference. Bringing together quality, speed, and technology to power…read moreadvanced, affordable diagnostics for all. No trade-offs required.

This was an excellent experience having a CT scan. When I arrived for an early 8 AM appointment I…read morewas concerned at how busy the small waiting room already was. But they called me back within five minutes, got me moving into the test quickly and I was done within about five minutes after that. I was treated with kindness and dignity, then shown to a dressing room to reassemble myself afterwards for privacy. The facility was clean and efficient. I appreciate staff who take this time to make worrisome events in your life as calming and kind as possible. I should also add that I was able to be scheduled here within a week of my doctor ordering the test, which felt like forever to me but for something like this was pretty amazing scheduling.

I have gone here s lot of times over the course of years and never had any problems except for…read moretoday. When I come here I always seen the same lab tech.But today there was a young girl I never seen before. She was more interested in her cell phone. Also in seemed like she was very anti sociable.