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Quest Diagnostics

1.3 (3 reviews)
Closed 7:00 am - 12:00 pm

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9 months ago

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3 years ago

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7 years ago

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Quest Diagnostics

Quest Diagnostics

(6 reviews)

I made an appointment for what I thought was this location. I didn't realize that there were…read moreseveral Quest Diagnostics location in Monroeville, as we always have ever gone to this one. However, upon arrival, I learned that the appointment was at a different location. The lady who came out first (to call someone else back) was very nice and said to just make an appt and they'd help up since they weren't busy. So, I did. The lady that came out for us, though (a different one) was VERY rude. I mean really rude. I mean, so rude that we walked out and refused to let her near us with a needle. The very first thing she did was fuss at me for making the appointment at the wrong location. I said I didn't know there was more than one location, to which she replied that she's told me that quite often. No, she has not. She's never even told me that once, since this was the first time I'd made it at the wrong location. When I told her she had never told me that before, she went off on me about how she has, many times. I was like wtf? Apparently every time I go there. Never mind it had been at least a year since the last time I was there, and she wasn't the person who helped us. My only regret was that I didn't get her name. I still can't believe how rude she was. And then she had the audacity to say she wasn't being rude when I said we were leaving because of her rudeness.

I paid cash for testing, I'm a RN who has worked with Quest for these types of results in the past,…read moreso I know how long it takes for results. It's been 8 days and no results!!! This is absolutely ridiculous and unacceptable! I will NEVER use Quest or recommend Quest to anyone. I will, as a nurse, tell people to avoid Quest. I feel like I've been scammed. People don't pay out of pocket for testing they don't feel is urgent or necessary. The phlebotomist told me the results should only take one day!!!!! Too bad you can't talk to the clinic where the service was performed.

Quest Diagnostics

Quest Diagnostics

(1 review)

I am a registered nurse, and I occasionally order lab tests to check on my health. To use Quest…read moreDiagnostics for blood draws and laboratory tests, customers can either obtain an order from an outside physician, or they can order the tests directly through Quest Diagnostics. Quest Diagnostics offers a variety of tests in the following categories: women, men, digestive, heart, infectious diseases, STDs, and general health. I had an order for a Complete Blood Count (CBC). Quest Diagnostics accepts walk-in customers, but I highly recommend that customers use Quest Diagnostics's website to make an appointment. I made an appointment for 7:30 AM, which is when this location first opens, and a line of customers was already standing outside on the sidewalk. Because I had an appointment, I was the first customer to be seen, and the other customers had to wait. Please note also that this business currently requires customers to wear a face mask during the pandemic. One other customer did not have a face mask, and I had to give him an extra one that I had in my car. My total time spent at this business was 10 minutes, and that included standing in line to wait to check in. The phlebotomist was very friendly, efficient, and professional. She scanned my order form, and she checked my name, date of birth, and address. She immediately found my antecubital vein in my arm with her needle, filled and labeled my test tube, and bandaged my arm. She followed infection-control practices, such as wearing a mask and gloves and disinfecting my skin. At the end, she wished me a great day.

From the owner: The Quest Diagnostics difference. Bringing together quality, speed, and technology to power…read moreadvanced, affordable diagnostics for all. No trade-offs required.

Quest Diagnostics - laboratorytesting - Updated May 2026

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