Amazing! I booked my appointment online. I received a confirmation text and a message to check in when I arrive by pressing a web address. I sat down for 2 minutes and then was called. The person taking my blood also did another job of looking at my insurance card and logging in. It was quick and painless. I definitely recommend this Quest location. read more

I've been to many locations and this one was a first because I needed the appointment quickly before a procedure. I got there at noon and left close to 2 p.m. They said my veins are thin and hard to find. It took a lot--although the tech was careful and caring. She finally went and got another phlebotomist. It took three different tries and two different types of needles--it was almost unbearable. Now I'm all bruised! Had I not needed the draw as soon as I did, I would have left. Clearly, more training is needed and they should purchase the new machines used in hospitals that "scans" the veins to find the right one. Needless to say, I won't go back there. read more

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Quick and easy! Clean office, easy check-in. Nice employees. Definitely would recommend. read more

Quest Diagnostics - Laboratory Testing Near Me - Pembroke Pines, Florida

Jorge is so good it was completely pain free and usually getting my blood drawn hurts a lot, also was so quick I was in and out of there in 10 minutes :) read more

What an absolute disgrace of an establishment! Everyone has an attitude and no one seems to care about the quality and care of their customers in what is really a simple job. My daughters are prone to fainting during bloodwork, so I asked for them to be allowed to lay down. They looked at me like I requested to borrow money! But that's cool I will be back again to evaluate the lessons learned. read more

Michelle was super quick and made the appointment fast and easy for my daughter. She is 10 out of 10 and would love to come back again for my future blood work here. This has been the easiest quest diagnosis location I've ever been to. Her care was awesome. read more

When my Endocrinologist appointment is two weeks away, if I have not already done so, I make sure that I schedule my lab appointment with the Clyde Morris Blvd., Daytona Beach office. I either check in in the parking lot via my link, or step inside to the kiosk and scan my QR code and sit down. I usually get called within 15 minutes. The lab technicians are very cordial, and they are also skilled to get my blood sample with minimal discomfort. Great experience! read more

Está mañana a las 6:30 fui a examen de sangre a pesar de ser tan temprano parece que la señora que me atendió estaba mal porque fue horrible el dolor cuando me hizo el examen de sangre, que han pasado 4 horas y aún tengo dolor. read more

I have an appointment and the digital pad will not allow me to check in. Another 1/2 lost, I will not use them again. I will pay the $15 and have my doctor do the blood sample. Very poor management. read more

I made an appointment for Thursday 11/06/2025 for 12 noon, I arrived at 11:40 AM, signed in and sat down to await my turn. 12 came and went and was never called. At 12:20 I enquired why I hadn't been called. To which I never got an answer so at 12:40 I left. read more

Appointments must be made 120 days in advance, they don't take walk ins even when the waiting room is empty.

As a human being, I was insulted by the all tech sign in. No one likes to be treated like an animal. In fact, I believe they would have treated an animal better that I was treated just yesterday, 1-23-2025. This experience was the most insulting, and least caring experience I have ever had with a medical entity. There is no where to station yourself to retreive your driver's license, insurance cards, and other id. If you don't respond within 10-15 seconds, the system starts over, so I was delayed by several minutes rifling through my bags for the next card. I would call this a bad experience. I will never go back to Quest. They are the worst caring organization I've ever had the displeasure to encounter. Go to LabCorp. They care! read more

I'd like to commend Rossana M Alemán Reyes, phlebotomist at Quest Diagnostics located at 17900 NW 5 Street, Pembroke Pines, FL. She was very efficient in preparing my doctor's order for 15 test tubes! She did an amazing job and drew all of that blood from only one try. This was an especially monumental job, since I have very difficult veins. Kudos to Rossana! read more

I been here plenty of times. I usually walk in and they help me in a time manor. The care quality is very good you see the supervisor on the floor and as well all the phlebotomies are very profesional. I Always go for routine labs. read more

I am very needle phobic. My daughter is worse. She's 9. We had to go for some blood work and needless to say she was not happy and very scared. I asked for someone who was good with children. The woman at the desk assured me everyone was. A gentleman called us in. He could tell right away he would need help. He called someone else. The two of them worked together to draw my daughter's blood with one stick and quickly. Kudos to them for doing such a great job! Kudos to the gentleman who knew he needed reinforcements! read more

Quest Diagnostics - Check in...no writing your name on a paper. - Laboratory Testing Near Me - Pembroke Pines, Florida

Well, well, well. Didn't want to start the new year with a bad review seeing how my appointment was 30 days ago. But seeing how the last review of this location is pretty much on point to what happened to me back in December 2020, and thanks to Britt Z's 5 star review (unheard-of) of a Quest in Boca, I felt it necessary to put in my two cents for this location. So management if you are reading, jot our complaints down, get together with your team, fix the issues pronto. These long waits when people have made appointments online is unacceptable. But before going into the negative, I do have to point out that the lady technician that did my test, was professional and friendly so she was good. But I cannot give more than 1 star for the lack of organization at this place. The day I went, my appmt was at 10:30am. I arrived early at 10am. I saw the long line and saw a young guy taking people's info. I approached and told him I made an appmt and showed him the text I had received. He said I needed to give my phone number and that they would call me when it was my time. Some other guy was complaining already in the line so I asked well, how long is the wait? He said we are taking the 9:15am appmt next. This was at 10am. By this time you could tell he was not a happy camper. It was a chilly morning, some people looked visibly cold, some understandably were asking questions, while others were complaining. There was tension in the air. Mind you, we are still in times of covid, people mostly were wearing masks, but people were too close to each other. I stayed in line because no one else told us differently. We couldn't wait inside due to covid limitations. About 20 mins later we were told to back up or to go to our cars. No one moved. I didn't either fearing I'd lose my place in line since they weren't going by our online appmts and I had my doubts that they would call me. You know what I'm talking about if you've been in that situation. You stand in line, give your info, step out of line and boom, you don't get called. Yep that can happen, so for that reason I wasn't moving. Until of course a lab technician with apparently more authority than the poor guy at the front (I did feel bad, since he was taking the brunt of the complaints), came out and told us that due to covid no one could be standing there and that we should all go back to our cars and wait. And that we would be called. Well, I asked why the back up? She said the system was down. Hmmm, so was the system down for all the other reviews on different days? I mean, if that is really the case, then you need to spend some big bucks on a new system. Luckily, I could afford to wait but there were people that had to go back to work. So, if you are thinking of going back to work and coming back when they call you, you're out of luck. That's not how this works. When they call you, you better be ready, they won't wait 15-20 mins for you. You have to wait 45 mins to over an hour for them. That's how this works. Take it our leave it. And so I waited...and as 11:30 am approached, I received a call saying I was next. Woohoo an hour wait! Thank goodness I had an appointment. Oh but wait, I had to wait another 15 mins inside. Note to self: stop complaining, what's an extra 15 mins, right? Tell that to technician that told the guy that had to go back to work that they wouldn't wait 15 mins for him when they'd call him. Wait for the reaction. Not funny. Just see unhappy camper taking people's info. If only blood or urine tests would change with people's moods. They'd be doing a s..t load of retests. So make your appointment at this Quest at your own risk. See review by yelper, DM from Ft Lauderdale, specifically points A, B, & C. read more

Quest Diagnostics - Laboratory Testing Near Me - Pembroke Pines, Florida

My 94-year-old Father had an appt. at Quest on Military Trail in Boynton Beach. I am his daughter and his caregiver. I made the appt. for 11:50 am this morning, and we got there at about 11:40.... We checked in on his phone, as they texted him a confirmation link to click once we got there. That being said, we were waiting, and waiting and at about 12:15 a worker came out to tell everyone in the room that if you didn't make an appt. you were on standby and would probably have to wait 2-3 hours before you could get in. Meanwhile, I got up and told her my Dad's appt was for 11:50. She said, well I don't see his name, and I showed her the paperwork and the phone text. meanwhile, she left the room, without telling me a thing! Ok, to make matters worse, another lady was trying to talk to her at the same time, when someone came out of another door to call that lady's name... she didn't hear it. so she went over and started knocking on that door. Omg... that worker came out, and was so totally nasty to that poor woman, I said,,, whoa,,, don't talk to her like that!! she doesn't feel well and the worker was rude and said, don't tell me how to do my job!! It was a freakin fiasco!!! My poor Dad was sitting there not sure of what to do. I got up called his Dr. and asked him to send the lab prescription to Labcorp! If you have a choice between Quest and Labcorp.... GO TO LABCORP!! Quest customer service sucks! You get kinder people at a McDonalds takeout!!! read more

This place is so unfriendly. Nobody smiles ever. Stay away from room number two little Spanish lady. She'll rip your veins apart. they charged my insurance $1500 to give blood and $105 out-of-pocket. Regardless, I will certainly choose another location further from to avoid this office. read more

This facility has the worst customer service in the world. It's impossible to get an appointment. If you are a walk-in, they would rather have one phlebotomist sit by the door to turn away walk-ins than try to see them since they are not technically doing the job they get paid for. read more

Worst customer service ever! Lack of empathy, no front desk staff. Total disregard for the times of others. Go to LabCorp!!!! Save yourselves and avoid quest at all cost. If i could give it a zero i would read more

Checking in online to a PSC does not work! I made an appointment, was sent a link to check in once you arrive, was told to come in and wait. I waited 1 hr and nothing! To make sure I tapped again and now my appointment is not found! What gives!! read more

I was scared to come here because of the reviews but I'm glad I did anyways. I was planning to show up as a walk-in because it said no appointments at any location but I went on the app at 5:30 am and found a few appointments available. I got here at 5:55 am and by 6 am there was a long line at the door. They opened the door exactly at 6 am sharp which I was extremely happy about! I checked in right away and was seen exactly at my appointment time and 10 minutes later I was out the door. Great experience for me! read more

Quest Diagnostics - Laboratory Testing Near Me - Pembroke Pines, Florida

If I could give zero starts I would. The RUDEST, most UNKIND staff I have ever had the displeasure of meeting. I was there for my appointment at 8 and then they FINALLY called me at 9:40, only to inform me that they would not take the sample because it had to be taken before 9, in the rudest way possible. I'm flabbergasted at such abhorrent customer service and DO NOT RECOMMEND THIS LOCATION (12237 Pembroke Rd) read more

I checked in on time for my scheduled appointment. I left after 40 minutes without being seen or spoken to. The staff just can't cope.

The staff here are RUDE, unwilling to help, and completely dismissive of anything you have to say. I understand being tired of patients trying to complain or jump the line because they don't want to wait but come on. You can't ask them a simple question without either being ignored or getting a snippy response. Go elsewhere. read more

Well they get the job done but the lady who took my blood clearly hated any kind of talk whatsoever and just wanted to get out of there as rudely as possible... she barely talked when she was moving my arm around to get the blood and just wanted to get it over with. I witnessed an older lady passing by to say Thankyou and have a nice day and the lady taking my blood just gave a brash "mhm." So in hindsight, some ladies there are rude but they get the job done. WOULD NOT RECOMMEND IF AFRAID OF NEEDLES. read more

do not use quest. i just used them and had 3 different results put in my portal, only 1 was mine, but i am still not sure which one! after waiting 90 minutes for the blood to be drawn, with an appointment, i went to my office where 4 hours later, i got an email that i could get my results. i logged into my portal at work, and saw results that showed numbers that were very aberrant and horrifying for me. i screen shot them, to look at later. i logged in about an hour later to see if there were any explanatory notes, and the results were gone. the next morning, new results were loaded. several hours later, yet different results were loaded. now i had 3 different results, far apart. i still don't know which is mine. most recently, i logged in and test results no. 2 were there. just go some place reliable. this place isn't. read more

I was a walk-in at Quest, so I did have to wait in the waiting room for a while before coming in which it tells you when checking in. They called me in and I get pretty nervous with blood work, but Rose reassured me the whole time. She kept me talking and we had a good time even though I had a lot of blood taken, left with a smile! read more

I should have read the reviews of this center before making an appointment. Don't bother making an appointment since you'll be waiting a couple of hours anyway. There's plenty of disorganization and they don't know how to get their act together. They will reply that "we are sorry that your experience was... blah blah blah." They simply don't care about customer service. This place should be closed and avoid patients coming here. Besides not having clear signage, it is sad that these are the kind of business that are supposed to be managing healthcare efficiently. SIMPLY GO ELSEWHERE AND ERASE THIS PLACE FROM YOUR PHONE! read more

Recently -January 2020 - my mom a 75 year old lady when to this center quest diagnostics to get some exams done . Aside from the fact that the employees are not very friendly , she had to wait for two hours before she was called . The lady that help her was not very friendly and she was harsh and created a big hematoma on my moms arm . She drew blood from the middle of her forearm. Still today a week later her Arm is very bruised . All I want to do with this is post is for the people that worK at this place to be more sensitive and careful with what they do .. I know is a job but still is not free .. read more

Quest Diagnostics - Laboratory Testing Near Me - Pembroke Pines, Florida

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i only made an appointment here because there was none available by me. i didn't see the reviews until after, which made me nervous. my appointment was at 2:30pm. when i got there, a bunch of people were waiting inside and outside. by 3pm i was number 14 and they still hadn't even gotten to the 1:40pm appointment. i didn't get taken in until 3:50pm.... if you wanna waste a few hours, come here. there's multiple people booked for the same appointment time. obviously on purpose but still annoying. the only reason i gave it 2 stars is because the phlebotomist i got was very nice and did it perfectly. due to the pandemic, it's self check in. so they have to do everything themselves which (i'm assuming) is why the wait is so long. i don't plan on returning to this location due to the wait and distance from my house but overall, it could've been worse. i guess i got lucky. *edit from a few hour later took my bandaids off to see my vein blew out on my right arm. he said it was really small and he was only able to get 2 vials out of it but it didn't hurt that bad at the time. he did my left arm instead and it was perfectly fine. i don't really think it's his fault. just sucks and hurts lol read more

Nearly everyone I interacted with had such an attitude, as if my existence was an inconvenience to them. I got there on time, checked in, but when scanning the insurance card there were issues so I pressed the question mark/help button, and it just pushed me to the next step. It said I was checked in and gave me a number, this was all well before the 10 minute walk in rule limit. Then, 12 minutes after my appointment, some lady comes out and says I need to have an appointment, as if I didn't already have one, and I explain to her and she says oh so you're 10 minutes late so you're a walk in. I explain that no, I'm not a walk in, and she's trying to interrupt, talk over, and talk down to me with the worst attitude I've ever experienced. I'd like to reiterate I arrived and checked in on time, but was then treated like shit and like a walk in on top of that. Eventually, I got my bloodwork done, but they struggled to find a vein. No fault on the guy doing my bloodwork, he told me to drink some water and we'd try again, so we did just that, but he got someone to help. The woman he got to help was able to do it, but she got mad at me for doing what the previous guy told me to do, she seemed pissed at the way I was holding my arm even though that's how the previous person had positioned it. Then, finally, it was time for the urine test. The guy told me what to do, but when I got to the bathroom I had a question so I waited for the nearest worker to finish with her patient who was also going into the restroom next door and I asked, and immediately her face changed when I DARED to ask her a simple yes or no question. It felt like she was acting like I was stupid, the way she spoke down to me. Then, when I was done, I noticed two different areas to put my cup right next to each other. One side had cups with a number written on it, the other side had cups with stickers on the top, but my cup had neither. I asked the same person whether it mattered where, or where I should put the cup, and again, her face went from fine looking to clearly irritated that I would dare speak to her. It looked like I had ruined her day with that question even though it wasn't obvious, and again she had attitude. I finally left, every part of my experience was ruined with seemingly malfunctioning technology, needless and unprovoked attitude and irritation, and generally horrendous service. read more

This organization has no consideration for people's time. I showed up with an appointment and there was a tremendous crowd. I thought maybe everyone was walk-ins, but the lady next to me had an appt as well boy hers was from more than an hour earlier. I just left. read more

This place is very unprofessional. The staff is rude. I sat there and saw them be so dismissive towards every single person that walked in to the office. I will never come here. I have been to other quest locations and have never seen anything read more

When it comes to any lab work I always come to Quest. This location is right by my house and the service I receive is always top notch. The staff is friendly and always professional. Now prior to this recent visit it has been some time since I've come here and they have done some updates. Mainly with the signing in situation. They have tablets that you use to sign in. You either sign in using your name if you're a walk-in or if you made an appointment online then they give you a code you can scan. Then after your name and position is posted on the tv where you can see and it shows your estimated time to when you're next. Very organized and gave you some piece of mind since you know more or less how long you have to wait. The care from the staff was still great just as it always is, thank you again for the service you provided me when I was there. read more

El personal que trabaja ahí especialmente las flebotomiatas son unas falta de respeto y no son profesionales,creo que los padres las trataban así como tratan ellas ,busquesen otro trabajo read more

Unfriendly and low skilled attendant-- this blood draw hurt. I have had many blood tests and pain should not be a part of this simple procedure. read more

Quest Diagnostics - Laboratory Testing Near Me - Pembroke Pines, Florida

The door was locked and 15 people waiting outside in 90 degree weather! I couldn't even sign in. Was told someone would come out but after 10 mins no one came and I left and went to the Miramar and 172 ave location and I didn't have to wait outside, was able to sign in and they had an option to wait in car and receive text message when it's your turn and wait was only 8 mins total :) why so different at another location ? ‍ They need to learn from the other locations doing a much better job. Will never go back to this location! read more

I had an 11:45 am appointment and wasn't seen for another 2 hours and 40 minutes. They claimed to be 1 hour and 30 minutes behind for all appointments because they were "backed up." I asked an employee if the mobile check-in I completed through the link I was sent by automated text was enough, and I was told yes and that I could wait in my car and then be called when they were ready for me. Two hours later I asked for my status and was told I was never in line and that I should have (magically?) known I had to go up to the door and check in AGAIN ("how are we supposed to know you mobile checked in when our tablets are broken?" ?????) with an employee that kept switching between giving rude responses to civil questions and hiding inside to avoid all the angry customers. It's also not the best idea to have groups of customers huddled together outside the door in the middle of a pandemic waiting to be signed in. If you have a mobile sign-in for coronavirus reasons then you should probably use it or let people know ahead of time that it's broken. Avoid this place! It's not a great feeling to wait SO long after mistakes on their part just to receive an attitude from the employees and be handled unprofessionally. read more

This location sucks horribly. It's very nice that they tell you over the phone to make the appointment, you come in after fasting do an electronic sign in on a touchpad, go through all of the crap. And then they tell you oh we don't take that insurance. The most lazy and unprofessional place I have ever been to. I have been to other quest labs before. But after this experience I will never, under any circumstance is use any quest services. read more

Quest Diagnostics - Laboratory Testing Near Me - Pembroke Pines, Florida