Super easy process online. In and out with an appointment. The tech was friendly and professional. She was able to get my blood with one stick which isn't always easy. I pulled up, checked in from the car, walked in and sat for 5 min for my appointment time. 5 minutes later and I am back in the car. read more

Had to have some additional blood work done, and because of work schedule and travel schedule for work it was really hard to fit it in during the week. Luckily this location does offer the services on the weekend! I made an appointment online and had signed up for text messaging alerts and reminders for my appointment. I would highly recommend anybody who is going to quest for blood work or urine work or anything, to do this as it saves a ton of time. I arrived 15 minutes before my scheduled appointment time and was able to check in directly from my car through my text message. I've waited until I received a message saying that it was time for me to enter the lobby area. I will say the lobby in this location is quite small and it is almost always full. They are very busy location. I was called a little bit before my scheduled appointment time at 9 AM. The phlebotomist that I had was absolutely adorable. She was super friendly and was thorough and checking all of the order information. She had a great bedside manner as I have horrible veins, but she made it super easy and painless. While this location is not my normal location for my lab work. This is my second time being here and I've never had any concerns. Not to mention, they are open on Saturday! read more

It's close indefinitely for refurbishment. They should update their opening hours, so people don't lose time coming here! read more

Quest Diagnostics - It's closed indefinitely. Apparently they're refurbishing! Don't lose your time coming here. Very disappointed! - Laboratory Testing Near Me - Ocoee, Florida

So I loved coming here and loved the renovated the place however this morning they allowed a phlebotomist in training to stick me who was told by me use my LEFT arm and she's like well let me try the right. Sure enough she couldn't do it right so the trainer the actual phlebotomist used my left arm showing the trainee how it's properly done! With that said since I was stuck in both arms with bruising I will request from here on out only experienced phlebotomists work with me and will refuse anyone in training read more

There was no place to sit in the cramped waiting room packed with people. Over booked and was more than 20 minutes late going back. Appointment at 1:10 and left at 1:45. Seemed to be short staffed, but those working were doing their best and very polite. read more

They are alway with bad mood. The last time They forgot the garrot on my son's arm all the time he was drawing the blood and she still complained that he was nervous so the blood was not coming out. In addition, they lost the result of his exam. It's been two months and so far I don't have the result read more

I got to the facility and signed it. I was too late for my appt so I signed in as a walk-in. The screen told me it would be a 30-60 min wait and the lobby was so full, there was no where to sit. I went and stood right outside the door while I was waiting. At one point an employee came out looking for someone. Then later a woman came out and asked if I was waiting and I told her yes. After a min I walked in and the same woman was standing in the lobby. She then asked if I was waiting for service and I said yes. She said they prob called my name and cancelled me. I asked why she didn't call outside for me but did for the other person. She said "the outside isn't my responsibility". I told her it was too full to sit inside. So I asked if I should sign in again and she said "no. We are closed". It was 10:20. I was doing fasting bloodwork and I was there. She wouldn't take me back. After leaving I noticed that the office closes at 10:30. She could have done my blood work but CHOSE not to. This is ridiculous! Fasting blood work 20 min away from my house for no reason. Ok I have to wait more than 2 weeks to be able to get it done again. read more

This is my least favorite Quest Lab location in Central Florida. I avoid it and whenever possible will drive out of my way to visit another location. The wait is brutal and the waiting area feels cramped and old. It could be because it is so close to the hospital. The desk staff makes me feel like I'm intruding over their providing a paid service. They are probably just over worked and feel under appreciated. Of course you can book an appointment and they try to get you in right away. The good news is that my labs have never fallen to a mistake. read more

I needed an update on my blood work for my doctor and had gone to the Quest by his office the last time. I waited about an hour then but had no appointment. This time, I went on line and actually made an appointment for this office which is closer to my home. When I arrived, I signed in and took a seat. It was a busy little place and many people had arrived without an appointment so they had been waiting about 45 min or so. After about 5 min, they called my name and brought me around to a separate desk. They took my information and told me to wait down in one of the lab rooms. A few moments later, a nice tech came in, took my blood with absolutely no pain, and I was done! A total of about 10 min of my time from walking in to walking out. Great! I totally recommend going online and getting an appointment if you have the time. Quest actually has an app for the iPhone that allows you to make appointments! Its called the "Quest Diagnostics Appointment Scheduler" and I highly recommend getting it if you need blood tests done on a regular basis. http://questdiagnostics.com/iPhone/appointment I have gone to a number of Quest offices and they all have friendly staff and try their best not to hurt you or cause any pain. Granted, it can't be totally pain free each time but so far, they have truly done a great job! Thanks Quest! read more

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These idiots, I went in to just get routine bloodwork done. I went to there little kiosk and registered and put the option text me when ready so I can wait in my car. I was there about an hour before they closed. So I tried to walk back in just before closing to make sure I would still get my test done.... and the door was locked. No text ever came, no one to called cause they just send you to a million different automated options. What a bunch of jerk offs!! read more

I had a quick and easy experience this morning with Lindsay S! I explained I hadn't had my blood taken in a while and was slightly nervous. She went above and beyond to ensure I was ok throughout the experience and walked me through every step of the process and was a total sweetheart! Definitely recommend her and this facility for quick, sterile testing! read more

This quest stinks. Had me and other patients waiting outside while having an appointment. Only needed routine bloodwork. read more

Quest Diagnostics - Laboratory Testing Near Me - Ocoee, Florida

AVOID BY ALL MEANS!!!! There's no real words that you need to read. If you go to this place and receive horrible service ---remember this comment. read more

Honestly, i'm not sure why this place has the rating it does. I came today (scheduled my appt well in advance) and was seen in under a minute. I had to get my gestational diabetes test done and everything was quick and efficient. I even watched walk-ins being taken back and registered quickly. The staff was also friendly. I'd go back for sure. read more

I have been to this location several times and it has never been less than 45 minutes wait. I have been at others further away and it was much less crowded and the staff were much nicer. I would say to myself this is more convenient, but Im currently sitting on a nasty floor waiting to be seen. It's my first time making an appt but it doesn't seem to make a difference in how much sooner I'll be seen as I was put at the end of the long list of more than 30 people with more than 75 minutes wait. Not going to this location again. read more

Quest Diagnostics - More than 30 people before 8am and appts don't seem to matter. Not the first time I've seen this here, but it will be my last. - Laboratory Testing Near Me - Ocoee, Florida

Horrible customer service. I went on a Saturday morning to wait in line. They opened over 10 minutes late and then announced that no walk-ins would be taken. They won't concerned about any of us who had waited almost an hour to get in. This policy is nowhere on their website and they had many upset people in line. read more

Wow this place has been here forever and not sure why. Today's visit was a reminder of how horrible this place is. Shay at the front desk must really hate her job. Not one smile, very stern, not a happy person. Maybe outside of work but at work she's pretty miserable. read more

What did I ever do in life to evoke such harsh treatment at Orlando area labs? I mean, I smile at people and help out whenever I can, but it seems my lab experiences in this area leave me feeling as if I'm a second class citizen. . .or not even a citizen at all. I mean, the place is clean and there was hardly a wait, which is exactly what I want when dealing with all things medical. The woman that took my blood was pleasant enough (thank God!), but the front desk chick. . .she needs a holiday. . .an extended holiday. Either that or a happy meal. I called several times prior to the appointment to make sure the doctor's orders had been received, and no one picked up the phone. There was no option to speak to a human. All I could do was leave a message, but could not do that because the mailbox was full. All I got was a recording to call yet another number. So when I called again to leave a message, I left one twice but no one ever called me back. I mean, all I want to do is be healthy! read more

Do yourself a big favor and find a doctor who doesn't use this Lab or any other Quest lab. They are the worst that I have ever come in to contact with. You name it they suffer from it... The techs are poorly trained and often leave bruises. The test results are not dependable. They double bill for blood draws and make it impossible to get resolved. Their customer service is Rock Bottom. I can not warn you away from these hacks enough. Ask your doctor to find a different lab. If that doesn't work than find a different doctor. It is well know in the industry that these guys are the worst. If you are stuck with lab, get a second opinion on any of their test results. Good luck... read more

Second day in a row I leave work early to make sure I can get my blood work done before this place closes I arrived at 115pm and they are already closed?!! Why do they keep closing by 1:00 pm when there hours state 300pm closure . read more

TRY TO AVOID THIS LOCATION IF POSSIBLE ! Expect to be here a hour or more . I've went to see real different quests all over ocoee apopka and Orlando and this is the worst one by far . Ive never been actually taken back on my appt time . read more

Terrible!! I showed up right when they opened. I just had a DROP OFF. I checked in and the screen said 1 min wait. Then it disappeared and no one ever came. Finally someone walked in after me and signed in and they called her back. When they came to get I told them I just had a drop off and had been waiting 15mins. She said shed go get a manager. That was 8 mins ago... I have to get to work.... read more

I had a wonderful experience. As a walk in on a Monday I was prepared foe a long wait. In little over an hour I'm ordering breakfast. I braced for the needle prick and was pleasantly surprised to find that the tech had already filled one tube with blood and was reaching for the next. Please note that I am referring to a location other than the Colonial Dr Ocoee address. read more

This place is a joke I've been waiting 2 hours just to get my blood taken with a Dr request.. if you want to get out early hopefully you make an appointment because walkin's have no say. I always get blood taken and no matter how busy they are people are in and out in less than 30 mins. They have you wait in a second waiting room for about another hour shame..I will never come to this place again!! (Still here) read more

This place is the worst. They take way too many appointments and have a ton of walk ins. You think it would only take A few minutes to do a routine check up but they also have dozens of other customers waiting to be serviced. The employees seem overworked and stressed. I would not recommend going here if you can help it. read more

If you want to feel like a dumb**s minority this is the place for you. I was pregnant at the time and came here to get my blood work done. While waiting,the receptionist calls out my name, I know it's kind of hard to pronounce , but I was use to it being mispronounced so I don't mind it sometimes. Well the front desk lady calls out my name and then repeats it and laughs out loud , then repeats it and snickers to herself then says my name again in different ways making it sound like animal noises while I am standing at her window watching her. Then she goes "this you?". I felt so disrespected, I couldn't believe someone could be so ignorant. Guess she didn't know I spoke full blown English. I would never recommend this place to anyone. I think whoever is in charge of this facility should reevaluate their employees and pay attention more to who they hire. read more

After making an appointment at LabCorp and having to wait extremely long, I ended up walking out and coming here risking not having an appointment and it was a good idea! I was seen right away and everyone was really nice. I came for a Glucose test so I really just wanted to get it over with so I could go eat since I had to go fasting. I would come here again for sure. Never again will I go to LabCorp. read more

Terrible place. They were over 1 hour late to my scheduled appt and no apology etc. Every unprofessional staff.

Great staff. Very comfortable environment. I made an appointment but still wasn't sure if would have to wait, the one on colonial has horrible reviews. But I must say the location on Hiawassee is quick and friendly hands down the best. read more

Employees are so slow and the receptionist is rude. Been here two hours waiting for a 2 minute blood test. Go to a different lab. It is beyond ridiculous. read more

My doctor sent in some blood samples through Quest and when I came for the appointment two of the 6 samples were not done. Since the samples all work synergistically, my doctor could not diagnose the prescription . Quest continues to fail EVERY time. Not only that, they are expensive and they do not return the test results on a timely manner. Last time I was waiting for results, instead of seven days, it took them 16 days to send them to the doctor. Worst diagnostic agency ever!!! read more

This place is terrible. No one to acknowledge that you have even entered. The staff is so unfriendly and would rather have a loud party in the back than actually provide the consumer service. Would not recommend this lab due to there extremely terrible customer service. read more

Be prepared to wait forever. It doesn't matter if you are old on young they treat you with no respect. Receptionist does not look at you when she talks or answers and seems really upset when you ask anything. Not sure if quest needs clients though but expect no mercy at this one. read more

What's wrong with these people? I gave them my insurance card and they billed the wrong company. They don't answer the phone, only give an 888 number for appointments. And they handle important specimens???? Scary. read more

went to get some blood work done and had an appt. I still had to wait 1 hour and the service was horrible. When I went to the back I was about to do my labs and they had the wrong paper with someone else informtion on it. If I would have not seen the DOB they would have never asked me till the end after labels where already placed. This was not safe nor was the sercive the best at all. read more

Today was a horrible day visiting quest diagnostic in Ocoee. The service was a nightmare. I arrived early to my appointment and it still took 1 hr 1/2 before I got seen. Nevertheless Sasha was the rudest person one could be. She told me she was not allowed to tell me what test were being ran. She also could not explained why my debit card was needed although my insurance covered everything. I hope this isn't how all of their location treat their patients... read more

Went there this morning 3/10/17 to get my blood drawn, and when I was called around the back I was told I have a member's responsibility and she needed to charge my card. I know that I should not have one so I stepped out to call my Insurance and they told me the same. Came back in with insurance company on phone so she could speak to them and they both had a nasty attitude. The manager said to go to Marsha D who was handling it first to take the call. She then started to have a nasty attitude. After sitting down she started talking under her breath and sucking her teeth so while I was writing down her name to report her, she realized and yelled out at me "its MARSHA D! your lucky". I told her how rude she was and I took my forms back and left after I spoke to the manager. No one should have to deal with this type of attitude so early in the morning. They lack good customer service skills because something so simple could have been dealt with properly and her anger and tone was not needed and very unprofessional. read more