I thought this place was great. I made an appointment for a Saturday morning and as soon as I…read morewalked in they took me to a room. I was seen immediately which was a nice surprise. I even brought a book with me expecting to be waiting around a while but I didn't need it. After my initial vitals were taken Mike the PA came in a few minutes later. He was friendly and listened to my concerns. I thought everyone here was lovely including the xray tech on. I didn't catch her name but she was super sweet and friendly. I was in and out in under an hour and this was with a chest xray and breathing treatment. Mike sent my prescriptions in immediately and they were ready basically in 10 min at my pharmacy. I would highly recommend coming here and make an appointment if you can.

Super nice staff, very helpful and followed up by calling the next days with my results.read more

This lab does blood work and ECG testing. It is in a building with two other medical places. You…read moremust wear a face mask at all times. I brought my mom hear for her blood test. There is a small waiting area with 6 chairs. If it is full inside, you must wait outside in the building corridor. On weekends, they are the only blood work lab in St. Catharines that is open. It is open on a Sat 08:00 to 12:00. We arrived at 10:00 and waited until 10:44 to register with the receptionist. She got her blood work at 11:10. On this Sat, there are 2 staff working. One does the blood work and one deals with the computer. The former is extremely pleasant and cheerful while the latter is not so pleasant. If you try to call them, they tend not to answer the phone. You can book an appointment online for Mon-Fri. You can even book on a Mon public holiday when they are closed! They accept credit cards and debit if you need to pay for certain tests. There is free WiFi. The lab is wheelchair accessible. There is a gender-neutral washroom and it is wheelchair accessible. There is free parking in the building's private parking lot. Review 2023-144

The staff is very pleasant, the facility is clean and I personally never had to wait too long.read more

I have been going to Dr Singh firstly at the walk in clinic and now as a patient for approximately…read more3 years. I have Always found the staff pleasant and helpful. On two occasions, I saw and heard patients being rude due to wait times when they hadn't prebooked their appointment. The staff was patient. Received the best PAP exam ever from Dr Mrs Singh. So far, so good.

Do not waste your time here. The online check in does nothing to save you time…read more Came in for seasonal allergies and received only a months supply of meds... The season is much longer. There are several doctors that may see you but I've seen Dr. Artaj and I swear I didn't even make eye contact with the guy, he was filling out his pad the whole 2 minute encounter. Good for speed... sure, but I waited an hour. After this I've seen the Rx was only for 30 days. For a refill, you have to wait in line AGAIN for them filling out a simple sheet of paper for a renewal. Average wait time is an hour. In a cramped waiting area smaller than the reception's "booth", I'll say NO THANKS. Also, you can designate this company as your "primary doctor" as they do family care as well, but after my experience with the doc I'll shift my business elsewhere. To top it off, the receptionist/ desk clerk has the worst attitude of life. Thanks Primary Care! tl;dr- THIS WALK IN SUCKS. There are many other businesses that would appreciate their clients.

Always excellent here for blood draws and all of the phlebotomists are friendly and I never have…read moreany problems. A million times better than Quest!!! I only come here for my blood work.

This is specifically for the 1150 Youngs Road, Amherst location. This new location was where Quest…read moreDiagnostics used to be - another place I do not recommend. This staff's lack of empathy and customer service here is astonishingly awful. They are rude and don't hide very well that they are too busy doing non work (more details below) instead of servicing their clients/customers well. I blame it on the lack of supervisory control they once had at the hospital has freed them to be just awful to clients. I witnessed this with not just myself but everyone who walked in there. So yesterday (Friday) I walked in around 11:30am. My doctors office sent a bloodwork order earlier that morning (2 hours before I got there). When I arrived, there was 1 person in the waiting room. She had signed in about 8 minutes before I did and no one had come out yet. When you arrive, you have to sign in on a clipboard sheet and ring a doorbell to get them to come out. I did this, waited about 4 minutes, and rang again. Someone came out and I was immediately chastised that they were "busy" with others, yet there was 1 person in the waiting room ahead of me, and all the others (less than 10) had been crossed off the list. I only rang twice because no one acknowledges you, so how do you know they are aware you are there? Finally, they took me back, I saw lots of staff standing around having personal conversations. Once in the room, the staff insisted they had not received the order from my doctor. I immediately called the doctors office right there, they confirmed the 'fax' number the staff had given me and it was sent to them earlier that day, and again right after my phone call. I was told to wait in the waiting room. I did and when finished with my doctors office, I again rang the buzzer and with an "ugh" was told they didn't have the order and it was my doctors fault because they had been receiving orders all morning. No one cared to get to the bottom of this, even though they were not that busy. I want to make a point of how absolutely rude, condescending and unhelpful every single person I talked to at this location was. Plus, the walls are very thin and and one staff member in particular has a loud voice and you can hear their entire conversations in the back just sitting in the waiting room. I heard all about travel plans, and someone being corrected for doing 'too much online shopping' instead of working. After an hour of waiting for the 'fax' that they insisted was not there, (BTW I was not the only one with this issue as subsequent people who came in did as well) I asked again where is this fax? I want to point out that when they were located at the hospital, these same people would NEVER have acted like this. I know they have helped me and other people with their 'fax' issues, but outside the confines of the hospital they were emboldened to not only do the bare minimum of their jobs, they insisted there was nothing they could do and at this point they did not hide their disdain for me. At this point I remind them I've heard their conversations about me, their personal plans, shopping and vacation plans, and boy did that upset them! "That is personal information!!" one shouted at me - but I could not help but hear her through those thin, newly painted walls!! I left without the bloodwork, got a hard copy from my doctor and will go somewhere else like KSL or Catholic Health. So when you go, if you don't have your doctors bloodwork order, go somewhere else. Even if you do, be prepared for the rudest, most condescending, staff that should not be in a field requiring empathy and compassion. All I can say is I hope someone at Kaleida reads and either re staffs that location and fires this group or forces them to work in the confines of the hospital where they would be better behaved.