This was undeniably the worst experience I have ever had at any blood lab whatsoever, and…read moreespecially at this specific Quest Diagnostics location (314 West 14th Street, New York, NY 10014). In advance, I scheduled an appointment online through the MyQuest app for Saturday, December 7, 2024 at 8:10am. I arrived at approximately 8:00am for the appointment, and was "greeted" by the security guard at the front desk in the building lobby. As I entered the lobby, the security guard said to me "You are not going upstairs, Quest is not open yet. He (meaning the lab technician) is running late." When I asked the security guard if he had any specific details as to when the technician might be arriving, he responded back "I already told you he's running late. It could be 10 minutes, it could be 20 minutes, I have no idea. You can look for another appointment at a different location if you want, or go walk around outside." Evidently, the lab technician and the security guard were in contact with each other that morning. Since it was very cold out on the morning of Saturday, December 7th, I decided to wait in the lobby. The lab technician arrived at approximately 8:30am, 20 minutes after my scheduled appointment. The security guard said "Hey brother" to the lab technician as the technician arrived. The security guard accompanied the lab technician in the elevator to the 3rd floor (location of the Quest lab), and then the security guard returned down to the lobby and said to me and two other women patients waiting, "You all can go upstairs now." I have had my blood drawn in the past by this specific lab technician at this Quest location at 314 West 14th Street, New York, NY 10014 (I do not know his name) several times in the past, as I go for routine bloodwork every 3 months. While I find that this technician is never warm or friendly, and typically exudes little to no bedside manner, I have not had any specific issues with him drawing my blood in the past, other than the fact that he barely interacts with the patients and he does not demonstrate a warm, welcoming, or friendly demeanor. When me and the 2 other female patients arrived at the Quest lab on the 3rd floor, the lab technician was in the kitchen making what appeared to be coffee or tea for himself. He offered no apology or explanation to me or the two other female patients for being 20 minutes late to the lab. He did not greet us or say "Good Morning." Conversely, as he exited the kitchen area, he blurted out in a loud and rude tone "Absolutely no walk-ins today, it's Saturday!" As previously mentioned, I had a scheduled appointment for 8:10am, but one of the female patients was a walk-in patient, and she politely asked the lab technician if there was any chance she could be seen by him if he had some available time. He cut her off and said in a loud tone "No, absolutely not!" At that point, he proceeded to walk down the corridor to his lab station, and he yelled down the hallway for me by saying "David, come to Room #4." The rest of the session proceeded normally, the technician drew my blood in accordance with my doctor's prescription, and I exited the lab and the building.

Horrible. Employee couldn't figure out how to enter my information on the computer- took almost an…read morehour walking in and walking out - lost my information and didn't inform my dr of the results- if the government wants reduce healthcare cost- start here.

I went to the 9th avenue location as the 2 other locations in the area, 14th street and 17th street…read moreclosed. I went about 5 times. The 4th time the needle really hurt. She said I moved my arm. Ok, maybe my fault. The 5th and very last time it really really hurt and I did not move my arm. I've had blood taken over 100 times over the years and never had a problem before. All I can say is I will never go there again, at this location or any other Labcorp location.

I came in at 3pm for my 3pm appointment and checked in. Checking in was easy on the screen. You…read moreprovide your ID card and insurance card at the kiosk. Waiting in the waiting area until 3:45pm. White guy walks in and says he had a 3:30pm appointment. He is seen immediately. Then they let me in and see me for a faster appointment. Came in at 3pm and left at 4pm with someone who had an appointment after me and came after me being seen first. Labcorp I see you. Thumbs down.

My family and I were traveling to Canada for which you need a PCR test to cross the Border. My…read moredaughter went to the facility in the Upper East Side on Wednesday! We drove up to Maine on Friday thinking that we would receive her results by the afternoon latest since they say 24 to 48 hours max. NO RESULTS CAME! Today is Sunday we had to come back to New York and are waiting for another test result so we can hopefully get to Canada before Christmas! We called every number and wrote every email they have on their website repeatedly! No answer from any source! Will never go back! I am sure they charged my insurance for a service they never rendered! A Christmas Holiday ruined!

Have been here a couple of times and have always been happy with their service until last week. I…read moretook my youngest child here as per daycare's request. I booked the appointment online to find when I got there I was told children under 2 years old no longer testing as per CDC guidelines. I relayed this information back to the daycare who was unaware of the CDC change and asked me to ask ClearMd for a letter which I did. I also asked ClearMd to show me the rule online which they couldn't provide. Their story then changed to they didn't have anyone qualified to perform the test on young children. Wish they had been honest to begin with. I ended getting my child tested at one of those street tent places.

I came in as a walk in because I needed a test last minute and the place is disgusting. The lobby…read morearea was very dirty looking and very outdated looking. They had peoples urine samples right out in the open next to the lobby so obviously no patient privacy and I felt gross sitting right next to it. Then the computers were down for over 30 minutes so I ended up leaving and going to the location off of Canal.

Walked to make an appointment . Now only self check in no one ever at desk for anytihng . The…read moreself check in didnt allow to change time only dates . The waiting room now always full . My doctors office attached . She was even surprised can no longer have you seen in a timely way since NO help there to talk to .Only the phlebotomist . We go to another place on different day without constant full waiting area . over an hour if we did.

This testing facility is chaotic and disorganized. There were only two people working here, and one…read moreof them showed up late. The employees worked both the front desk and performed the lab work so it was very inefficient. When you arrive, you check in at one of the kiosks by the door. Later on, they call you to the front desk to either provide your paperwork or pull it up in their records. I had to have blood drawn several times in one visit. At my doctor's office, they never have an issue, but here, they had to try multiple times to find a vein, sticking me repeatedly. They ended up drawing from my hand, rather than my arm, which I've never experienced before. I had to have the blood drawn at regular hour long intervals. They did not keep track of the time, and I had to set my own timer and inform them when I was due for another draw. Even then, I had to wait several minutes until they were able to call me in again, so there was no precision. The employees were friendly and doing their best, but more staff are definitely needed here. They technically take walk-ins, but you will surely have a long wait. Even those with appointments were often not seen on time. The waiting area did not have enough seats for everyone, so some folks had to stand as it got crowded. The logistics here are just not reassuring for something as serious as medical testing.

Ok Labcorps always get bad reviews I feel like, it's just the nature of that type of business…read more Yeah, you'll probably have to wait a little and yeah, getting blood drawn isn't really a "fun" experience. And no one likes dealing with insurance and paperwork and stuff like that... But come on, they're honestly always so nice, at all locations, in my experience. I went to this location today and it was super efficient even though I was a walk in. Brianna drew my blood and she was so sweet and easy to talk to. I was seriously in and out and totally too distracted to even realize it was over. Everyone there was super nice, especially Brianna :D

If you need to get blood drawn, you must come to this location!! I was in and out in literally 20…read moreminutes and the staff couldn't have been better! My phlebotomist Mike was so great and professional! I have really bad veins and he was able to draw my blood in one shot! He was super nice and friendly!

Came in 30 mins ago as a walk-in. Before we could speak up,…read moreone of the phlebotomists said to my husband that he would likely be waiting for about 2 hours because he didn't have an appointment - meanwhile we walked here from the Dr office to get it done during an off-peak time. The waiting room had one person waiting who also ended up being a walk-in and was taken care of when we got in. Since then we have watched appointment holders come in and out and the phlebotomists are hanging out in their rooms on the phone instead of attending to my husband. Meanwhile there was. 10-15min gap of no one in the office but me and my husband. One of the other phlebotomists just saw me Standing in an open area between the two rooms as they were hanging out on their phone. As they saw this they closed the door. What kind of service is this??? And why did this phlebotomist automatically tell us there was a 2 hour wait... meanwhile he's on his phone in the room instead of attending to my partner. It's now been 45mins and we are the only people in the waiting room. There has been 1 person for an appointment in the last 20mins and no one else here. Meanwhile they close for their lunch from 12-1230 (an assigned break, according to their website) I don't want to make assumptions but this seems negligent. This is midtown manhattan - we are all working in this environment and imagine this location would be busy for a lot of business people - so if you can't hang with high turnover and be of service for a high client location then quest should hire those who can. ----- update. I had to ask the female staff member how long it would be as an appointment holder came in. She said she'd take us after the appointment - super grateful but why did we have to call to her attention that we'd had jobs to get to and we had been waiting with few other appointments showing As we entered her room, we noticed her phone in the front of the monitor playing a show of some sort (appears to be "the bear")... What kind of professionalism is this?

good luck with this place. I wish you a speedy visit but that's not what I got and I won't be going…read moreback there. God help me I won't be going back there .why do you keep patients with appointments waiting for more than an hour? Quest letting all who came in after me go before me. i couldnt get any assistance. just hurry up and wait. people having repeat visits and i sit on the sidelines .no acknowledgement .no inquiry.no assist? a locked door. no access to bathroom. no response online or on the phone. what giver? what happened to your operation? its seriously lacking. people depend on you. i have no confidence any longer in this shotty establishment after coming to this and the prior 2nd floor location for years. what a drag. u left me in the lurch. checking in is a nightmare all by itself. your place does a lot of ass-u-ming. i wont be back. a real shame. a waste of time and an inconvenience....and it aint free... fasting for tests, no bathroom access. holding piss for a sample. in vain

Wow, what a change from a few years back--for the better! I…read moreremember that the last time I was there it was the typical long, first come first served wait. This time, I made a booking online for the same day, and when I arrived, clicked the link on a text I received to check in--without a need to add any info. The screen showed where I was in line, (first name and initial), along with the appointment time. Amazingly, I got in pretty much at my appointment time, ahead of others who had arrived before, but had a later appointment. Person taking my bloods was pleasant and efficient.

When I go to Labcorp, they are very professional and nice. However, Labcorp keeps closing locations…read morewhich makes it harder and harder to get to. Reopen the E.36 and W.17th Street locations in Manhattan!

Very slow. I was there on Tuesday morning, and arrived at 8:15 am... hoping to be in and out. There…read morewere 6 people there in front of me, and I had to leave by 9:05am bc I still hadn't been called up yet. There were 2 people working there, but very very very slow. I would go to another location. Also- one thing to note- all labcorp hours are different than what the phone recording for that location says. Double check yelp bc the recorded message with hours for most are wrong. Very annoying. I had come to this location before at 4pm, but they closed at 3:30. Not a fan.

5 stars for Dr. Mbaye, and the nurse with the slaying nails that takes my vitals and three stars…read morefor everything else. Sometimes it's a hit or miss with the receptionist. The first guy I met wasn't particularly friendly nor welcoming, which from the start didn't make me feel comfortable as a patient here. They have a peculiar policy where if you're under a certain insurance plan (that they take) they force you to change your PCP to someone they issue per "clinic policy." I've never encountered a practice like this that is so adamant on having you switch your PCP to someone you might've never met or even heard of and then provide proof. It was off putting and they could not explain why this policy exists. I couldn't tell if it was for billing reasons, or something else. Because I really wanted to get seen by one of their specialists, I reluctantly did it. Like another reviewer mentioned, some of the walls don't go all the way so noise and sound will transfer from room to room. Not horrible as a patient you're generally in a four walled room, but still a little uncomfortable. You come out and have to pass some of the administrative staffs backs doing their work. The space itself is hip, trendy, and modern. It definitely feels a little too profit forward at times when you see the price catalogue of certain treatments and their costs, like you're ordering a flu shot off a menu or something, which personally feels a little bizarre. Since Dr. Mbaye is leaving, it's unlikely that I'll return.

Got a surprise bill about a year later. My insurance paid…read moreportion of my visit according to my insurance website but the office never updated, leaving me with huge bill. Billing agency emailed me to pay the full portion even though my insurance paid about 3/4 of the bill. I explained to the billing agent (took a screenshot of insurance paid portion) and the agent said he will follow up with me - however he never did and asked me AGAIN to pay the full portion of the bill. I also did not like the doctor I saw. She had a good office beside manner when I initially saw her - but when I messaged her with a question I had for blood work result she never followed up with me.

My husband came here for a very specialized cardiac imaging test (results are in .... normal!) FYI…read more- There is a parking garage right across the street from the center, we parked about a block away. We were greeted promptly, filled out some forms and waited for about 20 minutes. The office staff is very professional and accommodating, there was another patient there who was very anxious and they were so caring with her and her family. Once my husband was taken for his test, the nurse came back to tell me he was getting prepped and the test would take about an hour and a half. The waiting room is well equipped to anticipate family members needs, they have adult coloring sheets along with kids coloring sheets too! I was tempted to start coloring. They have IPads to borrow while waiting. They also had a charging deck and chargers (that I definitely needed) The nurse came back halfway through his test to give me an update as well. Overall this is a great imaging center, hopefully we never have to return.

Another day another test , but this one was long and painful for our son. The tech was kind enough…read moreto accommodate our son and front staff Mackenzie was helpful & very friendly!