i have been going to this office for a couple of decades i think. in spite of regular complaints about cleanliness and missing supplies in the bathroom, dirty bathroom, and no supplies to get a clean. catch for a urine sample., not even paper towels in the bathroom or skin wipes or even lids for the container for example - just a dirty bathroom. I'm really fed up. Nothing changed. Most recently my test comes back with the comment that the results show that I either have a UTI or the specimen was contaminated. Now what!? Have an undesirable delay? Take unneeded antibiotics or go to (for me ) the extreme inconvenience of another appointment and visit to some other facility. Who will pay for the second test? also, there's no way to check in if you have questions or things go sideways with your registration. Last time I was told by the computer that I didn't have an appointment when I did. Even if things go well, having a do it yourself check-in with no recourse to an actual human is annoying read more

I came to this Quest location to get my labs done and boy, they were a HOT mess. I had a question about my insurance (which you're required to bring to check-in), but the check in process is fully automated so I wasn't able to ask it upfront. When I got taken back, I told the lab tech that I had 2 sets of labs ordered and the lab tech was out right rude about it. She snapped back at me, saying "no there isn't, there's only one in the system". After a frustrating back-and-forth conversation with her, she finally called the health system who ordered it and found out that it WAS there. She said "ugh" and sent me back into the waiting room to wait for them to send it over. 1.5 hrs pass by and I'm still in the waiting room. I knock on the door to ask them for an update. Jay, another phlebotomist, said that the girl who helped me earlier had gotten off her shift without letting anyone know I was still waiting. Super unprofessional. Absolute mess. If I could give 0 stars, I would. The 1 star is for Jay who ended up having to help me during his lunch break. I stayed there 2 hours for a lab draw that only took 5 minutes. I won't be coming back here again. Try the one at 55 Lock St. read more

Quest Diagnostics - self check in - Laboratory Testing Near Me - New Haven, Connecticut

See all

Service was fast and easy. I was there for a total of 30 minutes. However, the location is small office. They do not have a receptionist, only iPad for you to check yourself in on. So if you are struggling the technology or running late, you have to sit and wait for someone to come out from the back in order to help you which can be really stressful for some people. Office location was clean and organized. I came in for a drug test for academic requirements. read more

My 15 year old daughter was having blood drawn. I couldn't even see her vein so I suggested maybe we look at her other arm that was in her sweatshirt. The phlebotomist ignored me and kept instructing my daughter to squeeze, etc. Then she did not get blood so she continued to move the needle around until she got blood. I'm Not saying what followed wouldn't have happened if she did things differently, but it may have been a faster blood draw. Soooo While the 2nd tube was filling with blood my daughter's eyes were rolling and she was shaking. I thought she was having a seizure. Then she passed out. It seemed like forever. I was calling her name, etc and asking the lady if she thought this was a seizure? She kept saying "she's fine, it's cause she didn't eat" My daughter rarely eats breakfast so I felt it wasn't that and I never saw this happen to her before. When my daughter began coming around and the lady kept asking me if I had water? I didn't so she went to get her a glass. Then she kept asking if I had food? She asked me a few times and I actually felt incompetent as a mother until later when I thought about it... why would I carry water and food? I truly believe Quest should have a supply available for cases like this. I'm sure it's not the 1st time it's happened in there considering how unconcerned the staff was. When she stood up, she was faint again so I sat her down again. I felt the women was more concerned about us leaving so she could get to the next person than showing any kindness. The last time I went to a Quest was in West Haven where the staff there was actually in a screaming match with another patient. Guess what I realized later. We don't have to go to Quest. We can ask our Drs to us to other places to get blood work, this was def my last time. read more

Generally this site is busy and even with an appointment, I would have to wait. But, they are close to where I live and I have been going there for the past 10 years or so. I would not categorize any of my previous visits as four or five star, but they are convenient. However, today was the last time I will attempt to go there. I had made an appointment a few days ago, and today when I showed up about 5 minutes early, there was a sign on the door stating they were closed. My biggest frustration, besides finding a place to park and fasting all morning, was that they didn't call me to let me know they were closed; and perhaps they could have even assisted in rescheduling my appointment. read more

Update: they have now lost my lab tests and results, a test I was supposed to get back with a week or two has now taken almost 2 months. This is literally ridiculous. read more

This was my first visit in two years. I had not made a reservation. BIG mistake. They take walk ins after anyone with an appointment, even if they arrive after you. The site I went to had only one person working the first shift. Two would have been more appropriate. There were enough clients to keep both busy and it would have been far more respectful of the clients. As far as the person who drew the blood was concerned, she inserted the needle so as to allow a considerable amount of blood to infiltrate my arm. That almost never happens as my veins are easy to access. I would not recommend the site I visited. read more

We booked an appointment for covid test and when we arrived, we were told that we need to purchase the test online. When we went online we couldn't purchase the test without rescheduling the whole appointment. Very frustrating and we had to travel overseas in 2 days. No close appointments available. The lab nurse was very rude. read more

That place is Very unorganized. had a appointment and still a nogo Their sign in system is tow up ! They come out to the waiting area when they wanna come out. I waited like 1 & half hours and still didn't get My blood drawn. I left that place. wish I had known. A waste of time !!! read more