Maria was extremely caring and made me feel comfortable during my visit - the draw was over before I knew it! I had an appointment which made the entire process smooth and easy since I was able to check in through the link on my phone. Overall, was a positive experience! read more

Ashley b was so nice and friendly. I made an appointment and was seen within 2 minutes of checking in

Worst patient service ever!!! I went with my 2 months old baby to her CBC and we couldn't do it , they told us that they don't feel comfortable with a small baby. read more

The check-in process is pretty easy and the staff seems efficient and kind. But the stench in the waiting room is just horrible. Not sure how much of the odor is coming from people or the location, but it is nauseating. Get some air fresheners!!! Also, the bathrooms are filthy and deplorable! These are no paper towels to dry your hands and the hand dryer machines are broken. One of the bathrooms had no toilet paper. Awful. read more

This Quest is hidden in a little plaza with Dunkin and other shops. If you arrive earlier, you can walk over and get a coffee while you wait. Check in is all digital so you just scan your information into the iPad. Although I was early, they took me in within 5 minutes. I came here for some routine bloodwork. They offer other services as well. The staff is very friendly and professional. read more

I received extreme kindness and patience from the staff at this Quest location. From Elizabeth at reception to Jenny in the clinic they were all very caring. I cannot thank them enough. read more

Check in was super smooth and I was taken right on time. John was super kind and ensured I was comfortable through the entire experience. Quick and painless blood draw. Fully completed in 15 mins. Would definitely recommend this location (also parking in the back was super easy) read more

A 10:40 AM appointment turned into a 12:05 PM wait for a simple blood draw. That's not an appointment just poor operations. No transparency, no urgency, and no consideration for a pregnant, fasting patient. If this is standard practice, expectations should be set honestly. Needs better care and communication. read more

They will turn you away if you are 10 minutes late and not be helpful at all. Not worth the drive.

Pésimo servicio siempre están tarde, quise hacerle una pregunta a una técnica y su respuesta fue "rápidito que ando tarde" con actitud. Terrible service, they're always late. I wanted to ask a technician a question and her response was, "Hurry up, I'm late," with attitude. read more

The staff was so rude and unprofessional. I had an appointment and was called in. The rep was so nasty and I brought that to her attention. She then said someone else would take care of me. I waited out side 20 mins and no one called me. The whole staff would just call in everyone that did not have an appointment and would just look at me with a disgusting look. Never seen so much epic fail. read more

Great lab very clean brand new sparking!!! The best blood test ever is with Ashley the manager she is amazing especially for me because I have tiny veins and I usually get botched with most nurse's Ashley is really amazing she drawn my blood in 2 mins and I don't even feel any pinch I drive from south beach to downtown just for her golden hands Thank you Ashley read more

Terrible service and location. Refused to respect appointment because Dr order did not come from UM but never told this before. Will do my best to never use this location or company again. Ridiculous rule that wasted time and money on parking. Try to avoid this and all locations. read more

They say the wait 15min. I got there 7min late because of parking/traffic and they had already cancelled my appt. Laughed and simply said, "Yeah. Sorry." Should have listened to the other reviews. read more

Stefanie in the reception area was fantastic. She is extremely professional and helpful. She listened to my needs and went to ask her superior if she could get me a testing kit that I needed for a scheduled appointment 2 days from this visit to this location. She came back with the kit, with a smile. You need more employees like that. THANK YOU for providing great patient service and listening to our needs without saying NO right away. read more

worst clinic to visit they are unprofessional always behind and have no accommodation for disabled patients visiting report to bbb and fire entire staff so unprofessional but place is clean and nice temperature read more

Quest Diagnostics - Laboratory Testing Near Me - Miami, Florida

Had an appt at this location earlier this week. Pretty efficient and fast. The people there were pretty nice. I was in and out within my appt time. read more

They have super vampires here! Yea the phlebotomist here are good, i should know, im a difficult human to draw blood from. :) But seriously...this Quest is fast, efficient and proffesional. They do most types of blood testing and also do Drug Screenings. I didnt know this location was right next to my building until i overheard some people talk about it. Its a couple months new and clean. It is located in the Civica Plaza, 1st floor. No appointment required. Parking is in the back of the building $3 hr or sometimes free. read more

Quest Diagnostics - Laboratory Testing Near Me - Miami, Florida

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Make an appointment when you go. We were in and out with the appointment. Went the day before without one and waited a half an hour and left. read more

The man at the lobby is very nice, they helped me on time, only reason I don't give 5 stars is because the man drawing blood was rude to me, everything else was fine read more

I paid online for a drug test that's mandatory for my job. I went in and was turned away. First off: don't take my money without guaranteeing I get the service. They told me to make an appointment or come as a walk in the next day because they were busy. It was like 5 people in the waiting room. I also went in around 10am so it was early in the day, far from closing time. I looked online and there weren't any available appts this week and next week. One employee told me to come back at 6am and another employee said they're not even open at 6am. Talk about confusion! I finally asked what time should I come as a walk in and they said anytime before 12. I asked them "well what time is it now??" When the employee checked the time and saw it was 10:20 something he changed his response to "before 9am". I've been to a Quest before and after Covid. I've had exceptional service and care so I know this experience is not from a policy change or safety precautions either. This happened because the employees don't want to work. read more

I had to take blood out now that I'm pregnant and everything was okay I do recommend coming here If you get there early they could assist you before I did not make any appointment and walked right in read more

WORST SERVICE EVER. No humans helping out. It's all machinery. If you walk in It's like 2 hours. If you are late because you have a special needs child that yoh have to push to get to places no one cares. I guess they're use to people telling them out because they just walk away. No wonder you do so poorly in reviews. read more

It ridiculous how this quest location wast the time of people who make an appointment ! I made it at 12 pm , arrived at 11:45am .. i asked and said you need to wait 30 min mores !! I am fasting , I and paying for parking more than $9 waiting to be attended to have my test . They don't respect the time of others . If you arrive 5 min late they say " you lost your appointment " .. Is this respect ? Is the time of them more important of you ? Honestly I don't know how they drive it ! Mental health is importan too , and this delays cause frustration and angry, .. Please don't excuse about Covid !they have been having enough time for adaptation and fix their logistic !!! Worse service ever read more

I was required to come in for an employer drug test before i was hired. I originally had gone on line & made my appointment for 3pm on a friday. i left a very important work tour to make it in time. when i arrived at 2:45, i was told that the last drug tests they do are at 2:30, no exception. so WHY was i able to make an appointment for 3?!?!? the nurse had no explanation & i had to reschedule. When I arrived back at the lab & it was absolutely packed (Pre-COVID). my appointment was for 10:15 & i arrived at 9:30 to hopefully get in sooner. SPOILER ALERT: didn't happen. i waited for what felt like an eternity with a full about to burst bladder. Not fun & hopefully won't ever need to come back. read more

I have been here several times and have always had a good experience. The staff has been professional and if you have an appointment, the attention is punctual. read more

I have to say it was a pleasant experience. It was quick and easy. I personally hate getting blood but I had the kindest woman who made it painless. read more

Visited yesterday and today...Dan was terrific getting us checked in, Ray was professional and courteous in his work to make sure we were properly entered into the database and receive the right treatment. When we returned today Dan was very helpful in getting us registered again and Michael collected our containers and made sure they were identified on the system and recorded the receipt. We were very pleased with our experience read more

I went yesterday at 1:45 pm and they said no more walkins yet the place was empty. The receptionistTold me last time they walk- in is 11Am. I go in today before 11am and again she says no more walkins. Then whem I asked why she would tell me to come im before 11 she said with attitude I am not going to argue. The level of incompetence and rudeness of the receptionist was absurd. Never coming back to this terrible establishment. Also after my experience I read all the reviews and seems like I am not the only one with the experience @Quest I see you reply yet you clearly do nothing about it as these bad experiences seem to happen on a daily basis. I would give 0 starts never in my life Have I been to a "health" establishment so terrible. Even third world countries have better lab services. read more

There's no option for zero stars so I had to pick 1 star. There's no appointments available for about a month. The wait time for walk in is 2-3hrs. The staff has the audacity to go outside and tell everyone to wait in the car instead of servicing the appointments. They say you'll get a text message that tells you to come back from your car so they can see you but they still had me sit and wait some more because it was an error from their system. Very disorganized and disrespectful of people's time. read more

I could give them 0 starts .. There is a woman by the name Maria who is very mean , rude , uneducated, insensitive with very bad beside manners .. mistreating patients she should had never been hired to do her job , She doesn't care about her patients needs , pain and suffering That office used to be very efficient, patients were treated with respect and dignity Unfortunately I had to leave in pain , feeling very sick .. looking for another place to get my labs done . read more

If I could give this company a negative number, I would. I called to ask a simple question and got the RUDEST woman who couldn't give me the time of day. She actually hung up on me when I asked why she was being so rude. When I called back hoping to get a different person, she answered again but didn't actually answer the phone so I stayed on waiting to see when she'd say hello. I can not believe I am the only one she treated badly (especially after seeing all these negative reviews). I guess Quest is making such a profit that customer service isn't necessary. read more

Even with an appointment we had to wait over an hour for our labs. Horrible. They should have a better system to take care of their patients. read more

I went in to get a few blood tests in the morning and since I previously set up my appointment online, I was able to easily check-in digitally at the time of my appointment and I only waited no more than two minutes in the waiting room. They did everything fast and professionally. Very satisfied I would say! read more

Horrible customer service. The lab techs are working hard, but they have NO COMMUNICATION person. One woman was on the wait list for 5 hours. She had been there since 9 am and no one told her they could not accommodate her. I cam early at 1230 for a 210 booked appointment. Even though I checked in I wasted 20 min thinking I could go early. I got charged for parking and had to come back. One word for this company : abusive. The staff need a person to communicate with people in the waiting room. read more

Do not come to this place, try another one. Even when you prove that you can't have an appointment because your blood test need to be an specific day of the month because of your period they don't care. Seriously ask your doctor for another blood clinic read more

Their website says if you have an underlying health condition you can come in during the first hour without an appointment. I have HIV and showed up for bloodwork first thing this morning. An extremely rude, elderly Latina just screamed at me "no walk-ins!". I explained that the website says otherwise, but she just kept screaming "no walk-ins". The health situation is stressful enough without having to deal with harpies like her. read more

I do not recommend this place at all. my daughter waited for attention from 8:30 to 3:00 and nothing was not attended. the person being resected is disrespectful and yells a lot. It is unusual, the website says that you can go without support but when you arrive it is a complete relaxation, they laugh in the face of people who have to undergo a medical examination, they leave you waiting for hours and I do not recommend anything and stars none read more

The rudest staff and most ghetto experiences I ever had in any sort of health care facilities. Keep telling patients " no", " I have no idea" " I don't know" is most useless and unprofessional response ever. Not even one apology or acknowledgement of their mistakes. No one comes here to know what they are supposed to do all the time. And you are supposed to help us, not blaming us for not helping you make your job easier. read more

At A very sad time in my life struggling with health issues the two women at the front couldn't have been any RUDER !!! I work in healthcare and I could never ever ever treat a patient that way . They were just Absolutely DISGUSTING . Shame on quest seriously . read more