In our world of impersonal and profit-driven healthcare, the doctors here are the rarest of gems,…read moreespecially Dr. Horst and Dr. Fernandez. They are excellent at their jobs and truly care about patients. The effort that several of them have put in to make sure I am comfortable and that I fully understand results over the years has truly made scary experiences a lot less so!! Will you sometimes wait and have a little trouble getting an appointment? If it's not urgent, then yes. Because they are dealing with urgent situations, and they are busy because it's the best place in Miami you can go for what they do. But I promise you that if you are ever the unfortunately urgent situation, they will take great care of you. There is nowhere else I have ever been that will move heaven and earth to do follow up testing same day to minimize waiting/reduce extra anxiety. They are absolutely top notch and I will never go anywhere else.

I had a very disappointing experience trying to schedule an appointment. After waiting over 15…read moreminutes for someone to answer, I was told I couldn't schedule without a diagnosis code that my doctor's office doesn't provide. I even offered to email my prescription, but they insisted it had to be faxed. In 2026, requiring a fax is outdated and unnecessarily inconvenient. As a returning patient who has had multiple procedures here, I expected much better customer service. The entire process was frustrating and could have been handled much more professionally.

The phone service was great -- everyone I spoke with over the phone was pleasant and helpful…read more Unfortunately, the in-person experience was very different. When I arrived 15 minutes early for my appointment (to handle my co-pay and paperwork), the front desk staff were not welcoming or helpful. They just pointed to the sign-in sheet and seemed uninterested in assisting patients. The technician even had to come out to ask where his patient was, which showed a lack of organization at the front. The technician was professional and efficient -- the procedure took less than 10 minutes. However, he mentioned the CD would be ready the next day, while the front desk told me it would take three days. The inconsistency and lack of communication made the process frustrating. This office has potential, but the front desk really needs better training and organization. With a bit more attention to patient service, it could be a much smoother experience.

My husband was given an appointment for an MRI at 430 and we arrived on time. You are asked to…read moreplace your name on a clipboard. Thirty minutes later my husband was handed paperwork to fill out. One hour later we were still sitting in the waiting area for the MRI. The person behind the desk was indifferent. Everyone waiting just watched as the employees clocked out . Little staff, tired and indifferent that was the experience. If I have to give a review I can tell you that if you have another choice go elsewhere or be prepared to wait, and wait and wait. Why give appointments if you can't fulfill them. Waste of time.

I normally don't post reviews, but this was the worst MRI experience I've ever had. I went here…read moreafter an injury and paid for an MRI, only to be told later by the doctors that the images were some of the blurriest and lowest-quality scans he had ever seen. I later learned that the machine they use is outdated, which explains the terrible results. I had to get a second MRI at a different facility, and that one clearly showed the tear that the Millennium machine completely missed. I also tried calling explaining the issue, they only told me thats what the radiologist read on the MRI. The issue is not the radiologist but the outdates MRiI machine. II later find out its one of the oldest machines out there. In the end, it was a total waste of money , time and delay in treatment. Save yourself the frustration--please don't waste your money here!

This business does open MRIs in addition to standard MRIs. Personnel is very professional and…read morecourteous. The facility is very nice and clean. It is located in the corner of the shopping mall. Plenty of parking available.

Two different occasions.. same horrible experience.. 1st day MRI.. phlebotomist insisting on…read morewanting to put the iv in my hand.. proceeds to say. You need to make it easy for people.. I said no.. my veins on both arms are very much able to be seen.. proceeds to pinch me..can't find the vein.. moves the needle around to the point that I couldn't fully open my arm.. why is she taking out anyone's blood!? 2nd day.. ultra sound... made the trip over there..which is far from my home.. only to be told that it was cancelled.. they call you 60x for the copay.. but they can't call you to let you know it's cancelled!! Horrible service.. no quality care... no empathy.. Baptist has quickly deteriorated.. it's no wonder the majority of the doctors and nurses leave a lot to be desired.. avoid this hospital and its diagnostic centers at all cost

I had an excellent experience at this radiology center. From the moment I walked in, I felt…read morewelcomed, respected, and truly cared for. The staff provided outstanding personalized attention, making sure I was comfortable, informed, and at ease throughout the entire process. I would especially like to thank Kristin and Lisbeth for their kindness, professionalism, and warm attitude. They went above and beyond to help me, answered all my questions, and made what could have been a stressful visit feel calm and smooth. Their compassion and dedication truly made a difference. The center is clean, well organized, and very efficient. Everything was done in a timely and professional manner, and I never felt rushed. I highly recommend this radiology center to anyone looking for high-quality service with a personal touch. Thank you again, Kristin and Lisbeth, for such wonderful care!

Very bad experience . The salesperson main objective was to sell the very expensive package . As…read morethey advertise on TV, We went to get free calcium score ,Ending up signing $3000.00 contract. way Overprice. We were overcharged .

Ran late even after advising me several times to be early as they run on time. I waited more than…read more30 minutes past my scheduled appointment and was only called after I asked about the delay. They didn't do all the scans I originally requested and had to meet with a "patient advocate" who tried to sell me rather expensive diagnostics to get the one I requested.

Yes, I must say I had a very pleasant 2D ultrasound experience today and Renee is awesome and very…read morepatient! She made it a great experience for me and family and did not mind answering all of big sister questions. The only thing I am a bit disappointed in is how the pictures turned out, not too happy with them as I had seen better poses during the proces. However we still had a great time and made a memorable experience!

I'm pretty shocked at how much the ultrasound really does look like baby ! I did some side by side…read morecomparisons from his photos in the hospital at time of birth and these ultrasound pics we did when I was 28 weeks and I'm pretty impressed.

I've been coming here for years. I went in through have three x-rays done because I had a fall and…read morethe lady that took care of me. She was super rude to me and I didn't like her. She was correct criticizing me and everything. I think it's the worst x-ray I ever done in my life, but I've had other procedures done there and they've been really good and fast like a CT scan MRI mammogram I come here to do this x-ray and it was the worst x-ray. The lady was just super rude.

Customer service is awful. The lack of professionalism in the staff is uncanny…read more Failure to meet high standards of performance and ethics required for a medical staff and team.

This was one of the most disappointing experiences I have had with the healthcare system…read more I arrived for my mammogram, and upon checking in, I was asked to provide my prescription--even though I had already submitted it when scheduling the appointment (they won't even schedule the exam without it). Jackie, the lead at the front desk, immediately suggested that I reschedule. It is unbelievable that the office could lose the information they already had on file and then simply ask patients to reschedule instead of making any effort to find a solution or retrieve the documentation. The lack of accountability and willingness to help was extremely disappointing.

I have been coming here for many years and, in the past, have always been greeted by friendly,…read morehelpful, and courteous staff at the front desk. Unfortunately, my most recent visit in May was a very different experience. When I arrived, I struggled to get in because the buzzer was not working properly. Despite there being no other customers waiting, the front desk staff appeared to ignore me as I stood outside trying to gain entry. They were sitting at the desk on their phones and made no effort to assist until I was finally able to get their attention. Once inside, the experience did not improve. The staff seemed uninterested and inconvenienced by having to help me, and the interaction felt far from welcoming. To top it off, no one acknowledged me or even said goodbye as I left. Additionally the facilities are a bit weathered, the bathroom has broken items, and generally the place does not have the same feel it once did. The experience was disappointing, especially given the consistently positive experiences I have had here over the years. I hope this was simply an isolated incident and that the level of customer service returns. I don't know what has happened, if management has changed or if it's just a bad apple situation either way I hope it is corrected soon! PS - Also never got my results, and my doctors office didn't either, even though I filled out the paperwork to have results sent to my doctor....

I want to warn anyone considering this facility about my experience. Back in July, I was quoted…read more$200 for an MRI after they verified with my insurance. When I arrived for the appointment, I was only charged $20 upfront. Weeks later, I suddenly received a bill for $374. When I called to dispute this charge, I was told it was my deductible--even though this was never explained to me at the time and contradicted the original quote. The actual MRI experience was terrible. The staff attempted to insert the IV for contrast 10+ times, leaving me bruised and in pain. I was chastised for having "bad veins" rather than being treated with professionalism or care. I have photographic proof of the excessive needle marks I endured during this visit. When I escalated my concerns, I spoke directly with the CEO, Robert Diaz. Instead of addressing the clear lack of training and miscommunication from his staff, he was entirely unhelpful. Rather than accepting responsibility, he treated me as if I were at fault and made me feel like I was the problem for questioning their billing practices and poor care. This facility not only engages in misleading billing practices but also fails to provide compassionate, professional medical care. Patients deserve honesty, respect, and competent treatment--none of which I received here. I strongly recommend avoiding Advanced Health Imaging. I will be pursuing further action through insurance and the appropriate regulatory agencies. Quiero advertir a cualquier persona que esté considerando este centro sobre mi experiencia. En julio me cotizaron $200 por una resonancia magnética después de verificarlo con mi seguro. Cuando llegué a la cita, solo me cobraron $20 por adelantado. Meses después, de repente recibí una factura de $374. Cuando llamé para disputar este cargo, me dijeron que era mi deducible, a pesar de que nunca se me explicó eso en el momento y contradecía la cotización original. La experiencia durante la resonancia fue terrible. El personal intentó colocarme la vía para el contraste más de 10 veces, dejándome con moretones y dolor. En lugar de mostrar profesionalismo, prácticamente me regañaron por tener "malas venas". Tengo pruebas fotográficas de las múltiples marcas de agujas que sufrí durante la visita. Cuando escalé mis preocupaciones, hablé directamente con el CEO, Robert Díaz. En lugar de reconocer la falta de capacitación y la mala comunicación de su personal, fue completamente inútil. Me hizo sentir como si yo fuera la culpable por cuestionar sus prácticas de facturación y la mala calidad del servicio. Este centro no solo practica facturación engañosa, sino que también falla en brindar atención médica compasiva y profesional. Los pacientes merecen honestidad, respeto y un trato competente, nada de lo cual recibí aquí. Recomiendo encarecidamente evitar Advanced Health Imaging. Estaré tomando más acciones a través de mi seguro y las agencias regulatorias correspondientes.

My appointment was at 11:30, I came around ten because I know it takes a bit to verify the…read moreinsurance, I understand that patients go by appointment but it took more than an hour to get my Kidney ultrasound. They asked me to drink water so it was really hard to hold it for so lung. Dr Alan was great, thank you for your help . I believe you should improve your waiting time

Best cost, best service, professional, knowledgeable and friendly staff, multiple locationsread more

Came for an ultrasound. Told me I needed to drink lots of water and have a full bladder prior to…read morecoming. So I did. They had me wait for an hour just to tell me they were missing a document from my doctor. Why not tell me at the start before I waited? Wasted my time. So frustrating