#1: Shocked it has a low rating. (???) #2: HUGE savings to go as "I have no insurance" person. Very low price for an MRI. My United Healthcare was to charge me x4 this cost. #3: Very easy to sign-in, wait in car with puppy, get my MRI completed in less than 20 mins. (dog was in Puppy Mode with Tesla sitting in 69F car).... FINAL THOUGHT: #4: follow up is/ was super easy with staff answering the phones. This place for me is 5 out of 5! read more

Customer service is awful. The lack of professionalism in the staff is uncanny. Failure to meet high standards of performance and ethics required for a medical staff and team. read more

Awful!!!! and "buyer beware"... make sure you confirm directly with your insurance if CMG contacted them with a claim or not. I was told my insurance didn't cover anything for a nerve conduction study due to my deductible, only to discover that they NEVER contacted my insurance, because they prefer to directly bill the patient, versus go through your insurance. Horrible experience and no one ever responded to my numerous calls requesting verification of their claim to my insurance, because they NEVER contacted them. Go anywhere else for a diagnostic test... NOT HERE!!!!! read more

Quality of patient care is horrible and they have no consideration for us! Management is crap and doesn't even call you back after leaving several messages in office and via phone. After 3 appts I still have not had my MRI and they keep changing appts without calling. Overall, I dont know how this place is run and how its open. I would not recommend this place to anyone! read more

Cuando vamos hacernos cualquier procedimiento médico, por su puesto que vamos con temor Hoy en día la vida está complicada y uno vale - que 0 CMS Me sentí seguro atendiendo lo recomiendo el personal fantástico Lien Marrero me dio seguridad y confianza al subirme a esa mesa fría y semi cerrada Gracias read more

Horrible place. Went in at 7:30am on a Thursday and was told I did not have an appointment yet I have confirmation text. Then then scheduled it for the Saturday at 12:45pm and the technician left so early so I was not able to my test. The girl in the front needs better people skill bc she then said well do you need it rescheduled. I said well yes obviously I need to do my test. Then she checked in the computer and apparently there is an appointment for later in the month that I did not book. There system is messed of, thee are super booked they are no organized and they are running this place like a place in a third world country. Horrible. I walked out bc I can't deal with frustrating places when it comes to medical needs. Horrible. Go somewhere else. read more

Always running super late. (Over an hour late every time I've gone) They overbook and are understaffed. Young girl at counter won't even greet you as she's picking up her hair and rolling her eyes. Stay away! Go to imaging center on Kendall and 117ave or the imaging center on 87ave. read more

I booked an appointment for 10AM and got there fifteen minutes early as they requested, but did not get seen, so I left at 11AM. What a disappointing group of people! I will not return. read more

Long wait 2 hours minimum The worst service in the world they never call you. It's just terrible.

Horrorosa la espera para un rayo X de tórax estoy desde la 1 de la tarde y son las 4.20 y nadie te da una explicación de nada, nadie te ayuda, te engañan te manipulan diciendo que están con otros pacientes, el salón se ha desocupado dos veces ya no hay ni pacientes y siguen diciendo que hay que esperar es la segunda vez que me pasa la primera vine con mi mamá de 92 años y la tuvieron 4 horas esperando por una placa. No hay ni profesionalidad ni humanidad . Se olvidan que somos personas necesitadas read more

They saw me at almost the exact time of my appointment which was 8 AM. I found it to be running very efficiently and the people who work there were very friendly and professional. read more

I called on 1/16 to make an appointment for 1/23. I arrive for my MRI and am told while I'm there that they don't take my insurance and I have to pay $250 if I want the scan done. When I asked why I wasn't called in advance because I had to hire a babysitter to make this appointment and drive through traffic for this appointment, the receptionist just kept reading whatever note the insurance verifier left on my file about them not taking my insurance. I didn't ask what the note said, I asked why I wasn't called and that was never answered. She then proceeds to tell me I can pay $250??? Why would I pay $250 when I have insurance and the "insurance verifier" should have called me, text me, emailed me, sent a damn pigeon with a letter stating they don't take my insurance. What an absolute waste of time. There has to be a gas leak in that office because the brain cells of the staff are dying. I should have read the reviews beforehand. GO ANYWHERE ELSE. read more

How come every time I use this facility the wait is well over 1+ hours. They have you come in 15 minutes early and then you wait. Look at the Google reviews too. AVOID THIS PLACE. There is no one coordinating the flow. And everyone should be able to speak English!!! They don't. ​ read more

¡Pésimo lugar! ¡NO VAYAN! No revisan el seguro hasta el día anterior a la cita, incluso si la das con dos semanas de anticipación. Cambian la hora de las citas y te hacen esperar unas dos horas para ser atendido. En la página web afirman que los resultados de la resonancia magnética estarán listos para tu médico en 24 horas, ¡y mienten! Han pasado 7 días desde mi resonancia magnética y ningún radiólogo ha visto las imágenes todavía. ¡NO VAYAN! ¡¡¡NO LES IMPORTAN LOS PACIENTES!!! read more

Si lo recomiendo, la atención de Belkis en el dpto de RX fue muy buena 20/10 super profesional, muy amable, ojalá siempre atendieran como ello lo hizo conmigo. read more

Had to take my mother here for several MRIs. None of the staff spoke English when I called to ask if it was a 3T magnet. Thankfully, I speak Spanish. On her way out , she requested copies of her images since this is what I do for a living and I wanted my radiologist back home to review the scans. They told her they could not accept a credit card so she paid cash. They did not have change and instead of giving her the CDs for free they kept the change . When another facility tried importing the images the CD did not work. I called to speak with a manager and was never put through to anyone in charge. Instead I was transferred to a medical records custodian and was told that perhaps it was the computer. However, we were importing it directly into a PACs server and it was saying that there were 14 images in the exam when an MRI of the knee should have close to 160 images. I called and explained the experience that my mother had and he said that he did not believe that someone had kept her $20. I then requested another CD be made at no additional charge for my mother to pick up. Mind you I only ever spoke with people who spoke Spanish. Good luck going here if you are a non-Spanish-speaking person or you don't have the right amount of change$$$ I also reached out via email and it was kicked back as an invalid address. Just another medical facility in Miami doing bad business. read more

CMS Diagnostic Services - Only 14 and 13 images in an MRI? - Diagnostic Imaging Near Me - Miami, Florida

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I had a mammogram Sept 2020. My physician wants the films/disc to compare changes. The medical records attendant said 'not available for 2019 & 2020'. That's was the extent of her concern. When I asked further, the attendant said films are 'in a cloud'. I should call back to see IF they can be retrieved. No office manager available this week for me to speak to, so I must wait until next week. Incredibly POOR patient service. Alex, office manager is expected next week.....stay tuned folks. I DO NOT recommend this diagnostic center. read more

3.5 hours waiting for Mammagram. I understand the process can take time but waiting at the front office for more than 3 hours is a flag! I went to other image center and didn't have to wait this long. Considering other options before you come here. read more

Over two hour wait time for ultrasound appointment, i definitely won't be coming back here

Was having a bad day, my mom is very sick so it's frustrating getting her out of the house. Upon arriving I was at a breaking point, but the ladies who attended me made me forget about any and all problems I had. Both Yolanda and Ana were my audience and shared concern and empathy. Amazing personnel is what they are. I spoke to their supervisor and told her she should be very happy to have such amazing souls working there. Props to Evie for taking care of my mom during X-rays . The personnel there went beyond what anyone could ask for. It was very emotional. Thanks to all . read more

Me voy a hacer vieja esperando aquí por un salao ultrasonido. No entiendo nada. Nunca más vengo aquí.

Don't usually write bad reviews but the amount of frustration this place has created is beyond reason. 40 minutes on the phone to make an appt, making all efforts to speak Spanish and make it convenient for them. Called me a 3h later to move the appt, I said that I can't move it and need to maintain initial appt. THEY moved my appt anyway to their Convenience without telling me and telling me now I have to cancel cause I can't make on THIER time. I am not rebooking. Stay away. read more

I went there to get a Bone Densitometry Exam (DXA) on 6/16/2025. The report I received only gave me two T-scores: for my lumbar spine L1-L4 and left femoral neck. It didn't report on total left hip, my right total hip and right femoral neck. I called to ask about these things and was told by the 3 different people I spoke with that it is up to the radiologist what he reports. Even though I requested a report that included my total hips and right femoral neck, I was refused the information. I was told that my doctor would have to call if she had a problem with the report. This is ridiculous. It's my body and I have the right to receive the information I paid for. How can they only tell me what the score is for a portion of my left hip, and nothing about my right hip. Reports I have from DXA scans I've had in other places are much more complete, analyzing both hips, at least, and sometimes even separating the vertebrae. At the very least CMS should have analyzed both total hips and both femoral necks. It's very disappointing that they don't have a standard of service, leaving it up to the radiologist to report what he feels like reporting. Makes me wonder if a radiologist even looked at the scan or if the technician that did the scan made a mistake and that is why there's nothing on the report about my right side... I definitely will never go back to this place and caution anyone else who wants a complete DXA scan about going there. read more

Place is horrible appointment at 11:15 still 3 hours later and still haven't finished all for some X-rays they just keep saying give us time be patient like I haven't just waited 3 fucking hours read more

Told me over the phone appointment was at 1:30, showed up and then they told me 3:30, happened with several people that were here. Don't show up here. SERIOUSLY read more

Waited 1 1/2 hours in the waiting room. There was only one woman in the entire place ...manning the desk, phones, and performing the tests. She was very very nice, however. They told me they would send the EEG results to my neurologist and if there was anything wrong, I would be called. My neurologist never received the results even after CMS said they would send them... FIVE TIMES! I was on pins and needles worrying about the results. I left 4 voicemail messages and 2 with a woman that answered the phone. When I was transferred to the EEg dept it went straight to voicemail. NOBODY called me back. They had a million excuses why the results weren't sent. I also asked to be emailed an invoice, which never happened. Finally 10 days later they emailed me the results and invoice and I have to fax the results to the neurologist becasue now they are having trouble with their fax. I obviously dont have a fax machine so I have to figure something out. WORST experience ever! The only reason I went here was the EEG machine at my neurologist' office was broken. I'd rather wait a year for it to be fixed than go to CMS again! read more

Very bad experience ! 85yr, diabetics patientv, fast 5hrs,arrived 10mts prior to appt time, blood test results checked by front desk lady..all good, waited 90mts & nobody informes patient test could not b done because 1 result was below normal, patient nauseous & dizzy, this was info to the lady 2 times & didn't care. Stay away from this place there were 25 people counter waiting for different services read more

Had a PET scan done here. The wait time was short and the employees very nice. They gave me a cup of coffee after the scan that was really good! I wasn't expecting that. This was my second time here. read more

Umm. Sitting here in a room beyond full, chair arm length apart, as people are wary by masks however they please. A room where people are coughing. At least 40 people. Customer service, non existent. Constant coughing. A place where the VA is sending their veterans to for mammograms. I thought the va was bad, this is giving it a run for title, For sure. Please clean up this place. Get some people who know some English. Mind you, I'm Hispanic. Get competent staff that speaks English. Endless gossip at the front desk. Ure signing paperwork at the front, hitting elbows with the person next to u signing. Clean something. The coughing is terrible! Update: the lady behind me has taken off her mask, arguing with her insurance company. Can someone please follow up with this place and Covid precautions. Unfortunately, we are here for treatment. Would like to know I left with what I came with and that I didn't contract anything deadly, as I'm already disabled and no other choice but to be here. People on the phones calling to get their Covid results, as they are coughing. Bringing down their masks to speak. Beyond grotesque. Update: my exam. As I was getting ready for a mammogram, forced to speak in Spanish because the tech knows no English. She asked if my injuries as a veteran was worth it for this country? A woman, who obviously has a right to not speak the national language, has asked me, a veteran who has lost function of both upper limbs and a intestine to my country. I simply stated, I would do it again, for someone from another country, speaking another language, expressing an opinion contrary to mine, to have the freedom to do so. Knowing full well that had she done the same in her country, she wouldn't even have thought to have asked that question. read more

Terrible wait times. No respect for people. Time is irrelevant. The greeter is very nice but when you check in they can't tell you if you are going to be there at 10 minutes or 4 hours. Find another place. read more

Super slow service and overloaded appointments, my appointment was at 12.00 I got here at 11.30 and I've been here for over 2 hours and still waiting for somebody to call my name. When you asked they have no answer other than there's nothing to do with them. This is ridiculous here's old people fasting waiting for their appointments and it 1.30 already. CMS needs to give less appointments at the same time, it's all about quality not quantity this is a matter of health not a hobby to come here to waste time, come on. read more

CMS Diagnostic Services - Full Lobby with super delayed appointments. - Diagnostic Imaging Near Me - Miami, Florida

Made an appointment twice and both time after being left a voicemail where they clearly state 8 am, I call to confirm my appointment and they say 9:30am. I told the person that I was assured and asked multiple times when making the appt that I could only go at 8am since I have two test. I waited over a month for another appointment because I was understanding that things might happen but a second time is unacceptable.They have no care for their patient and changed the time without even asking the patient most likely to accommodate another patient who called way after I made and assured my appointment. As someone who worked in scheduling before, this is completely unacceptable. Taking advantage of sick people is wild. Now I must lose a day of work and allow this to happen because of the need of the exam. First and last time I'll be coming here. Unacceptable. read more

MRI, Waited 2.5 hrs past my appointment time. The waiting area was over crowded. Will not ever book another appointment here.

Terrible service ! System was down so only after they collected my co pay and done my exam, they told me I could not have the CD image due system is down. I will have to drive 45 min back here to get a CD 2 weeks from now as I'm traveling tomorrow. Crazy ! Lost time ! read more

CMS Diagnostic Services - Diagnostic Imaging Near Me - Miami, Florida

Please don't bother going or call to make an appointment. They will NOT pick up the phone! I called plenty of times and don't get me started on wait hours even with an appointment. read more

It took 3 weeks wait time to get scheduled for an appointment. Got there this morning, walked into a crowded room and the attendants were oblivious to my presence (clear view, see-through enclosure): no hello, no good morning, no eye contact: I had to tap on the plastic. I wrote my name and sat down to wait. 25 minutes later they called my name to tell me I had to re-schedule because the person who does my procedure called-in sick. Really.....? They don't care read more

Worst service ever. To get an appointment took months, never answer phone and certainly do not returns recorded messages for a call back. Found out about the appointment finally been made, cause of calls to my doctor. These people have no regard or consideration to people's time. When I finally to the Dixie Hwy location, since it was difficult to find and they have no number to which to call to get directions, everything with this company is shrouded in mystery. When I got there checking is was very easy and organized and then came a woman named Barbara, Barbara does not have a bedside manner for patients, what is worse, is that I do not think, she knows the word bedside manner. It is all very mechanical and ascetic. Never will I return to that facility. Have a previous experience with the facility on 72 ST and was very pleasant, but Barbara made me get up and leave. read more

I know it is a truth universally accepted that we are bound to have to wait, when it comes to the doctors, but all I can say is that having an appointment at 4pm and then being told that in reality I won't have my MRI done till approx 5:15 is a bit much, especially since I had to leave work early. I got up to ask how much longer and the lady basically said that that's how it is. That MRIs take longer, but I had previously called and I was told that it wouldn't take long. Seeing that I had to leave work early to get here on time, being late to me is unacceptable. I don't mind a minor wait, but at this point I lost time at work for nothing. Now what makes up for it was the tech. Such a nice man and very patient in explaining. He made sure I was comfortable during the mri. read more

This place is horrible. They schedule many patients at the same time. my mom's appointment was for 1:30 pm and was not called until 3:00 pm. we Didn't leave until 4:00 pm. Unacceptable to treat the elderly this way. read more

Horrible and traumatizing experience, due to the heavy rain and the distant entrance upon arrival, I asked please if out of courtesy and humanity could someone look for me with an umbrella so as not to get soaked in water and slip due to the water that was going to fall on the ground and his answer It was that they did not provide that service and if it was that I wanted to fall on purpose, I was shocked since I am disabled, I used a walker with a respiratory and morbid condition, etc. At my age and condition I am looking to improve, not to wait, in the end the bus driver entered I am looking for an umbrella and amazement helped me and I was able to do the study. but reading the other comments I see why they don't even reach 2 stars. Lack of professionalism, empathy and humanity. read more