Excellent service, very friendly and efficient. I arrived from my appointment 10 minutes early, they asked me to sit, within five minutes I was called to the desk. So very quick paperwork and a couple of automated signatures later, and I was directed to the door where a nurse was waiting. I was taking to a waiting area, I sat for exactly 3 minutes, and a technician came to gathering. I was taking him for an x-ray, everything was clearly explained as to the procedure and within 10 minutes I was up. Total time 21 minutes and I was in and out. I highly recommend this location after having similar procedures and other locations. read more

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My local ENT gave me a referral to get a head CT scan at South Florida Diagnostic Imaging! The location was easy to find and parking was simple, I did have an appointment at 7:15am and it was empty. The customer service was friendly and fast. I didn't wait more than 15 minutes to get inside and since I only had a head CT scan done it was roughly pretty quick. The equipment look brand new and the place was clean and well kept. Please Note: I have read all the reviews about the wait times and about staff. To create a solution for the wait times try and get an appointment as earlier as possible I would suggest 7am to avoid the long wait times. They do have multiple rooms with various machines and they do all types of scans like mammograms, CT, MRI, etc. Wear comfortable clothing and no jewelry because any metal they will tell you to take it off unless you have metal in your interior. read more

South Florida Diagnostic Imaging - Diagnostic Imaging Near Me - Miami, Florida

Terrible customer service from the initial contact with the appointment making experience. Front desk staff could care less about their work or their patients. Run the other way and get your diagnostic testing done anywhere else read more

Excellent place for diagnostic imaging. All the staff were amazing and so respectful. They treated you with upmost care and made you feel so special. read more

Horrible customer service! Very rude frontdesk! No time management with appointments. They ask you to arrive early and make you wait, least one hour before being transferred to another waiting room to wait some more.. There is absolutely no respect for the patients!!! read more

Well organized very busy. We were able to get our scan in a reasonable amount of time thank you. my mother was very happy with the caregiving during the scan and the instructions were very clear. Very precise very helpful. Thank you. read more

Very long wait time here. Scheduled for 2:00; in the MRI at 3:45. Got there 15 minutes early as requested. Woman in waiting room had to reschedule because the wait was so long. Another 20 minutes wait to get a cd of the MRI to take back to my ortho. $5 charge. Not sure if this is standard or not. The staff was very nice, especially Maria the receptionist. I stupidly forgot to bring my prescriptions (left on kitchen counter) and she called my doc and had them faxed over. Good sport. The technicians were nice too. Free parking. Bring a book to read and a sweater. Freezing cold. read more

Mine is a mixed opinion..... when I went to get the service , all the ladies taking care of me were professional , courteous and timely, but to call on a Saturday to pick up a CD of a test with multiple calls in the span of 2 hours , people picking up and not responding leaving you there saying hello hello and hanging up or transferring to the system again MULTIPLE TIMES is unheard of. I drive there finally to pick it up only to be told I have to come on a weekday to pick it up . I tell the young girl there about how my morning went " oh there is nobody working the phone on weekends" yet she has the cellphone in front of her waiting for me to leave so she can go back to her cellphone. If you have a person with enough time on a Saturday to be on her cellphone, she can handle at least one of the lines intermittently. It is a Sad state of customer service we live these days . The professional work staff 5 stars , the office in saturdays 0 stars read more

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This places billing department is a disaster. You pay in cash the day of the service and 3 months later you start receiving bills asking you to pay. Do not try to call them, they never pick up the phone and they will never call you back. If you try to call another department and ask for help they simply transfer your call again to the worthless billing department. Their customer service and care for patients is null. I'll wait to be sent to collection and will take it from there. read more

I had an appointment at 345 they asked me arrive 10mins early. I got there at 2:55. They didn't ask to check in until 3:50 and then placed me in another waiting area for another hour. In addition to this it's been four days and my provider still has not received my results and no one answers the phone in the office EDIT: it has now been almost two weeks and Still no results and NO ONE ANSWERS THE PHONE! This should criminal read more

Great fast service. The staff was very professional & examine my procedure in direct detail.

Customer service, professionalism, and communication need to be improved. My boyfriend's appointment was cancelled twice without notice and when we asked to speak with the manager or supervisor the call was disconnected. No one called us back to try and remedy the issue. read more

I had an appointment today for a CT scan. The two girls in the front that check you on were so sweet to all the patients that came in. They not only did there jobs quickly but treated everyone with a smile and were very compassionate. Also the girl and guy that did the CT scan were very nice. She explained everything and made me feel very comfortable. I really recommend this facility, couldn't have been any better. YOU ALL SHINE LIKE A STAR!! Keep up the good work. read more

Took my wife here for an MRI of her hip. The wait was so long that that she no longer needed the MRI because she was healed.

First, I've had three diagnostic services at South Fl Diagnostic Imaging. I received two phone calls advising me that my referrals were not received. I called my primary who i formed me that the referrals were indeed sent. I called the referrals department and was informed that the referrals were received and not to worry about it. The next day I receiced another call and was told I needed referrals or my appointments would have to be rescheduled! I was again informed that my referrals were received. Moving on. I've now received several text messages informing me that I have a balance of $2, 485.71. I called the billing department five times. I've left several messages informing them that I called my insurance company and all claims have been paid and I have no patient responsibility. According to the messaging, someone would call me back in 3-5 business days. I'm still waiting for that call. It's been three weeks now. I don't know what else to do. I don't recomment South Florida Diagnostic Imaging and I will never use them again. read more

Clean, quick, and efficient! I came in for an appointment and the staff was very helpful and organized in setting everything up for me. I even came 15 minutes late and they were still able to quickly run everything through. They've got everything figured out and work great as a team! The receptionists are also very friendly and welcoming. They were even able to help me find a solution for a document I had not brought in. Great location and I'm very satisfied with my experience here read more

South Florida Diagnostic Imaging - Waiting for my appointment - Diagnostic Imaging Near Me - Miami, Florida

What a terrible place. I have been waiting for the results of my MRI for 2 weeks now when I was advised it would take 48-72 hours. Every time I call they tell me something different. Daniella from medical records has terrible costumer service skills and refuses to let me speak to any supervisor. I have left 2 messages and no one returns my calls. Go anywhere else. read more

I get a lumbar X-ray here and before I leave I ask for the images on CD. When I take the CD to my surgeon I'm told that there were no X-rays on the CD. Instead they gave me an MRI I did there years prior! My surgeon couldn't proceed with my post op appointment without the images so I drove 30 miles to south Florida diagnostic imaging to get the RIGHT IMAGES. I explain that I'm in a rush as I had to drive back to surgeon ASAP with CD images. I saw 3 young girls that handle the CD's on their phones and chatting. When I asked again how much longer it would take one of the girls that was supposedly handling my CD pokes her head out, gives me a stare and proceeds to share photos from her phone with the front desk lady as they chatted and laughed. I've never been so disrespected in a healthcare setting. I'll certainly communicate this experience to the appropriate entities!!! read more

If I could give negative stars I would! Do NOT ever come here if you value your time at all! I had an 11:30 MRI appointment and have not moved from the waiting room 2 hours later!!!! Short staffed, behind schedule! What's the point of an appointment!!!! read more

Nice staff. Using Precautions. Called me to confirm and also sent me a text message. Everyone was super nice and the results were ready within the same week. read more

Came here with my brother for his xrays. They took him inside immediately. An appointment is an appointment here. The place was packed, but I guess you only come here if it's the only option your insurance gives you. So my review is for what I experienced in the waiting room. When you first walk in, the smell of urine is very prominent. Hits your nose like you're standing near a dirty toilet. Then the smell of marijuana is incredibly strong! I felt like I just walked into a smoker's house. I think I might've gotten second hand smoke from just sitting there. Gross! But I do have to say, that the girls in the front office were very nice and very attentive to not only my brother and myself, but to everyone who walked in. Great customer service. read more

You know getting a mammogram is nothing I look forward to,but it must be done. Scheduling an appointment was quick and easy. Just make sure to check your insurance to see if you need a prescription or referral. This imaging center is right in Kendall,behind La Carretta. There is street parking and they have their own parking lot so it shouldn't be a problem. I walked in the facility and told the actual imaging was done just down the hall. I entered and went to sign in but the young lady juat confirmed my name and let me know there was no need to sign in and would be called in a moment. I sat down and not even 5 minutes later I was called in to give my prescription, ID, and insurance card. I was also advised they had a new 3D imaging available for only $40. I passed on that but would definitley look into the future if I'd need another mammogram within the year. I was then taken to change into a gown. They provide a private space to change along with lockers just in case you'd like to put your valuables inside while you wait. After your taken into another room while others are waiting as well to be called. Once finally called the tech was very nice and answered all the questions I had being a little nervous. She reassured me there was nothing to be afraid of and that this new machine doesn't "squish" your breast as much as the previous machine. The whole process took less then 10 minutes and I was out of there. Their staff is excellent,sufficient,well knowledged, and so nice. My whole experience was swift,quick, and I walked out with a smile on my face knowing I got something important done and out of the way. The results take about a week and your PCP goes over the results with you. God willing everything will be normal. read more

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I have been going to this place when I had to request an MRI. The service is excellent. Comparing with other Diagnostic centers, specially those from the hospitals, the quote is half the amount or more. Last week I have done one MRI and to my request to send the disc and the written report to my home they have mail me both paying just a $ 6. Great service. read more

I'm not really sure what everyone's complaint is. I've come here several times in the past 2 years and I've had zero issues. I've had mammogram, MRI's, xrays and ultrasounds done here without issue. I have recommend them to family and friends, and they liked it, also. As for results, they have a website where you can register and when your results are ready the report will be uploaded there - I've waited only a few days. I think it's great bc I don't have to wait for the doctor to call me. The facility is very clean, affordable and while some employees are nicer than others, to be fair, that's everywhere; overall, I am very happy with them. read more

Probably the rudest staff I have ever experienced. If you want to be treated like poorly this is your place. I even called to complain and the same lady hung up on me. The lady's name was Hati - unbelievably rude read more

Wish I read the other reviews before scheduling my appointment. I'm still sitting in the waiting room 2 hours after my scheduled appointment. I came 15 minutes early as requested and still waiting.... read more

I made my appointments thinking they were being very Covid prevention, not at all, they over booked . More than five women in one small waiting room, I waited over 45 min. To get one of the Diagnostic done..... Horrible wait, other patient complaining as well.. When you enter the mammogram room, no disinfecting in front of you, asked the lady angered " yes its been cleaned" Dont know...Sadly very poor service and poor scheduling as well as clesnimv read more

Since my doctor and insurance use SFDI I'm kinda forced to use it. Generally, I have no problems with the clinic itself. Making phone appointments is pretty easy. My appointment was at 11. At 11:03 the courteous front office staff checked me in. At 11:10 I went back for x-rays and was out by 11:30. The x-ray tech was very competent. I have no complaints about this part of the business. Why it's (barely) 2 stars is the parking SUCKS! I arrived (luckily) at 10:28 and spent the next 18 minutes circling their totally inadequate parking lot...even their valet was full and of no help. I'd advise maybe get the very earliest appointment and even then, get there early. read more

Super clean facility, friendly professional staff. Great customer service!I was able to get scheduled within a reasonable amount of time which was important to me.The evening hours are very convenient no need to take off during work. read more

Awful, unprofessional. I went to this place to get a breast ultrasound because I had had a concerning mammogram performed in another facility and it was urgent that I had an ultrasound for comparison. I explained this to the secretary because I needed to obtain an ultrasound with an evaluation from a radiologist. But, instead they lost the mammogram images that I brought which they required so as to compare them with the ultrasound (they had told me several times that without the mammogram images they would not do the ultrasound)... On top of it all, they sent an incomplete report to my doctor saying that it was incomplete because they didn't have those imsges. They did not call me to notify me about this situation. Later, when my doctor reached out to me, I brought them the images AGAIN and it took them more than a week to write a report that didn't say anything new and was confusing. Due to their incompetence, the doctors were concerned and sent me to an oncologist to rule out cancer. The whole experience added me unnecessary stress, time and money. AVOID THIS PLACE AT ALL COSTS. read more

If I could leave less then one star I would. I called at 10:03 Am to notify them that I was two minutes away for my 10 o'clock appointment due to an accident. Upon arriving there I came across the worst parking situation I have ever seen at any location in my life there valet team was not present at the counter and when you did go in you were told to return to valet. It took me 15 minutes to park and I entered at 10:20. Upon coming in they checked me in and said I would be seen shortly. 40 minutes later I was called to the counter and told that since I was late I would need to wait until 12:15. For those keeping track that's a two hour wait. When I re explained the whole situation at the counter the lady informed me that she knew parking was bad, but there was nothing she could do about it. If my doctor reverted refers me to here again I would drop the doctor it's that bad. I would also not come here if my own free will again. read more

Got here early with an appointment and they are telling everyone they are running late. Appointment are not followed through here. Appointment at 5 got here at 4:30 and its 6:30 and still waiting. read more

South Florida Diagnostic Imaging - Diagnostic Imaging Near Me - Miami, Florida

I have been going to this place for years and love it because they have very updated machines but the staff is the worst. My appointment for a mammogram & breast US was at 3:00 pm, they called me to come at 2:45 pm if possible. I came at 2:30 and I was called at 5:30 pm because I complained about it. The ladies where chatting in the room and I was the only one sitting in the waiting room. This is unacceptable, I will be reporting this place to the BBB. read more

Scheduling an appointment here is a nightmare. And if it is urgent forget it. Appointments are 2-3 weeks away. Place is very disorganized and they are very slow. Plan to spend an additional 2-3 hours more than estimated. read more

I went to South Florida Diagnostic Imaging Twice in two days because I needed an MRI on my foot to see if I had any damage to my Achilles tendon due to a heel spur that formed right behind it. It is unbelievably painful, and I have been in terrible pain for three weeks. After the MRI was done on Wednesday on 7pm, I then returned on Saturday at 8:15 am to do some preop x-rays, as I need an operation. The experience wasn't the most pleasant. Firstly, as in previous reviews you will wait. I never did get my diagnostics done on me at the time of my appointment. I hate to wait... the first time I waited about 20 minutes, which isn't so bad. The Saturday appointment I had to wait another hour. The place also has nothing to help people to wait. The chairs are unbelievably uncomfortable, and there is no place in there to get a cup of water or coffee. If you are going to make people wait, might as well give them something to drink. The friendliness/diligence of the staff is up in the air depending on who you speak to. The MRI/X-RAY tech who was involved in both days was friendly, patient and answered any questions I had. The front desk folks is another matter. There is this one younger woman with black hair who is very friendly who squeezed me into an appointment on Saturday Morning, unfortunately there is this older lady there who works who seems annoyed when you ask her questions, and who during the Saturday appointment (according to my family who had to drive me to and from this place because of my injury), had a full blown loud conversation about her Christmas plans with one of her friends for about an hour. The one positive about this place, is that if you need an MRI you can get it done even during odd hours of the day (like I did at 7pm). Still they can definitely improve their services. read more

Wait time is absurb.....they give you appointment time which they do NOT follow why schedule people to be at a certain time and see you 3 hours later.... ridiculous waste of my day and they dont see to care neither...they have one radiologist working for women and one for men i mean dont give so many appoinments then if you cant have additional staff handiling the flow ....hire more people for petes sake im sure they make plenty of money read more

South Florida Diagnostic Imaging - Diagnostic Imaging Near Me - Miami, Florida

Definitely not as busy as the other testing places that I've been to but I'm sure it was just that afternoon. The staff was friendly but they completely forgot about my grandmother as they kept sending people to the back to get their scans. After about 30 minutes, I asked and they mentioned that they were a little backed up. Another 30 minutes went by from the original appointment time and then she apologized and sent us back. The technician in the back was surprised to see us there since apparently he had asked for us 45 prior. It was just unorganized, especially when dealing with the elderly. They should try to stick to the times that they schedule and make sure someone is keeping track of the people already waiting for their appointment. Good luck during your visit. read more

In general, Very Low Standard for customer service. My wife accompanied me because I needed X-rays. I also asked for the images to be placed on a CD. The CD wait was intolerably long. Painful. The most uncomfortable part of the experience was that during my X-ray a female staff member came to the X-ray room to specifically talk gossip to the two male X-ray technicians. She was backstabbing another female staff member there who had issues with dating some boyfriend in common. I found this to be extremely unprofessional and low class. This was all during my actual X-ray!! Not only did I have to listen to this but I was worried she was interfering with the two male technicians focus of doing a safe and proper job. The X-ray techs were kind and respectful. The females need coaching on business etiquette and keeping their comments away from customers!! read more

I rated this place 1 since there was no minus ZERO rating. Staff at the front desk was super rude and unfriendly. When I arrived for my MRI they told me they were running 2 hours behind and when asked why wouldn't they call their patients to let them know about this delay Jennifer (I think that's her name) told me that they don't call people. So when trying to reschedule the MRI she gave me all kind of excuses and told me there were no space available until end of March. I told her that my insurance has given me authorization until March 7 to what she responded oh well too bad! I left extremely mad and frustrated for this kind of behavior and unprofessional treatment. I then called my insurance to change facilities after this major fiasco and they told me that the my authorization was closed by south Florida imaging. I was irate!!! Anyway the good this is I was able to change imaging centers. Do not go here!!! Awful experience!!! read more

I've been coming here for years and this place is top notch. From the moment you walk in, the staff treats you professionally and very courteous. I recently had x-ray done by Shaina and she just put a smile on your face regardless how much pain or whatever discomfort you may have. As expected, depending on your appointment time, you may be having to wait a bit longer but I honestly I have not had those type of issue for the many times I've been here. My suggestion is to get your appointment early in the morning. read more