Quest Diagnostics was founded as Metropolitan Pathology Laboratory, Inc. in 1967 by Paul A. Brown, MD. Today, the company is headquartered in Secaucus, New Jersey, and operates 2,000 patient locations and dozens of clinical laboratories throughout the U.S. Services they offer include diagnostics, clinical trials, risk management, and drug screening. Quest Diagnostics is the world's leading provider of diagnostic information services. Half of the doctors and hospitals in the country rely on Quest Diagnostics to provide critical information that helps them manage their patients' health, and one-third of American adults in the U.S. will interact with Quest this year. I like that the Quest website is user friendly. I can easily see available appointments across their many locations, book an appointment, and quickly view my results when they are ready. The results also include easy to understand information so I know what they mean. Pro tip: drink water before you come in to help plump up your veins. My doctor does not draw blood in the office, and at this point I have been to multiple Quest locations all over Broward County. The Margate Quest was a little harder to find than the other locations I have visited. It is a very small office located in a medical office building next to Northwest Hospital. The morning of my appointment, I received a link to check in when I arrived, but the link didn't work. I kept trying it over and over, and it still wouldn't work. I went inside to check in, but it was very busy and only one of the kiosks was working. By the time I was able to check in, the screen informed me that I was 10 minutes past my appointment time and had to make a new appointment. This was so frustrating. The next appointment time was not for another hour. I finally got everything straightened out, but I wasted a lot of time, and there was no one I could speak to at Quest since employees only came out sporadically to take people back. I tried calling Quest, but the wait time to speak to someone was 20 minutes, and the call kept dropping. I was finally taken back, and my phlebotomist was Maria. She was very gentle and made the rest of my experience the best it could be. I usually bruise, and there wasn't even a mark this time. I would use this location again, but I would arrive earlier for my appointment in case there is a problem checking in. read more

Quest Diagnostics - Check in kiosk. Only the right side was working. - Laboratory Testing Near Me - Margate, Florida

This has been my go to lab when I need a blood draw. I usually schedule an appointment online for the morning which makes the process go quicker . The check in process has been easy and they show your name on the screen so you know when your turn is coming up . I'm not always the best with blood draws so I mention to techs and I am able to use a room that has a reclining seat .i have always been treated with kindness and patience here. read more

I admit, I was scared to come here because of the reviews, but my doctor sent me here to have my blood drawn. So that's what I did. I set an appointment for 10:45 AM. I can say that I was called back at 10:50 AM and would say I was out of there at approximately 10:55 AM. So with all that being said, I feel like my appointment was really efficient. The person that took care of me help me to relax. I wasn't left with any bruises so I will say a win is a win. read more

Quest Diagnostics - Laboratory Testing Near Me - Margate, Florida

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My appt. was at 6:00 am, Still dark, Bad lighting, No signage, difficult to find. The staff were "chippy". Not courteous or professional, but loud banter in the halls between staff. My tech. did a decent job drawing blood, but did not give me clear instructions on where she wanted me to sit, which arm she was going to use, not explaining what was going to happen. read more

Even if an appointment is scheduled waiting times are very long. I waited for two hrs. Then the customer care is extremely poor at the Margate Florida site. The instruction for the stool samples were not given correctly and the wrong tests recipients were suministre. No written instructions were provided. I had to do the test twice. This site is very poorly managed. Customer care classes are required by all personal. And the front door needs oil or needs to be properly installed. The screeching sound is very loud. read more

Had 2 different doctors orders and was told I had to come back another day for one of them as they won't do both same day lest I get hit with the bill for one of them. Have to reschedule on a different day, get stuck a second time, fast and all that inconvenience just so Question can get more money from insurance. I've received better care in 3rd world countries for less money. #Insurance Scam #Healthcare is broken read more

Great experience, they took me in right away with an appointment. Trinity was amazing and helpful and made me feel very comfortable.

I had an appointment here for a quick sample drop-off. While I was taken in quickly, the experience was disappointing. The nurse who assisted me had her AirPods in and was clearly on a personal call the entire time. She didn't greet me or acknowledge me in any professional manner. It was difficult to tell if she was speaking to me or the person on the other end of her call. The entire interaction felt cold and unwelcoming--almost as if I was an inconvenience. Definitely not the level of professionalism I expected read more

Horrible. The worst place ever. Hard to get an appointment, when you do have an appointment they are always running behind no matter WHAT time it is. Staff is rude and unprofessional! MY ADVICE STAY AWAY FROM THIS LOCATION!! read more

Don't let the stars fool you. This quest is great. Quick, staff was nice. Juliana was very professional.

I was able to make an appt for 1pm at 12:25pm same day on the app. Was taken in at 1:10pm by Patricia. She was very welcoming and warm! We went inside, she proceeded to pull me up in the quest computer& the system went down. She tried different computers to see if she could pull up my paperwork, all other computers were down. It took about 10 minutes for the computer to restart, all the while she was apologizing about keeping me waiting, so refreshing to hear an apology even though it's definitely not her fault that the computer went down. Once the computer came up, blood draw & payment of my previous balance was completed in 2 minutes! Absolutely wonderful. People complain about the service need to realize that Quest has changed everything. They are not having an extra staff member to great you & an answer your questions. The lab technicians are timed & expected to see a certain amount of patients an hour. This of course causes patient issues. Do yourself a favor, schedule on the application, show up 10 minutes early for your appointment & all will be well. I have to use quest about once a month and this location was smoother than most read more

I got blood drawn today. As much as I didn't want to come here with a bad review, I had to! Let me be clear, the young lady was super nice. However, what did it for me was. She came to the waiting room and called my name (she had gloves on when she opened the door to the waiting room), with Those same filthy gloves, she took my paper work, entered the information in the computer, took my payment, grab the tubes to collect the blood, needle looked new but I didn't see it come out of a sealed package, she proceeded to take my blood!!!!! Now, I know they handle blood, urine specimen, and bowel specimen on a regular, how are we protected???? I'm going to have to report this Quest, I'm sure all employees would have taken a test on how to handle blood and specimen or they should have!? I'm sure our results are contaminated by the time it gets to the lab, I'm appalled!!!!! Someone please explain how this happened and why are we being treated that way????? read more

I would not recommend this place to anyone just look at what they did to my arm drawing blood the gentleman that took the blood out of my arm was very rough in my opinion this is very unprofessional I'm going to go to the doctor and see if this needs to be looked at read more

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Horrible service, can't speak with anyone to confirm anything, only machines answer and everything is done with a machine. Impossible to reach a person and when you do they tell you that the machine doesn't do anything wrong and you are to blame read more

T did a wonderful job on my bloodwork and was beyond friendly. Thank you so much, T! I don't like getting my blood drawn, but you made my experience much more enjoyable than it usually is. Other aspects: it was clean it the room, busy waiting room, not too long of a wait. read more

This quest location in Margate is far superior to any other location I have been to!!! My previous experience at a DIFFERENT location was a nightmare, I had left quest with 6 different needle pokes, no blood brawn, no bandaids, and about to faint. This location in Margate was much smaller with less people waiting which I liked, the staff was friendlier, and Donna worked her magic and was able to poke me only once and get my blood so easy!! Everyone was incredibly helpful, efficient, patient, and beyond caring. Thank you to Donna!! read more

Margate location , terrible customer service. I had two appointments different locations and I got confused with the time I went there, I tried to scanned my appointment but the system did not recognize my barcode and 5-7 minutes after tried it say "you appointment is late 10 minutes " I tried to explain them but they told me that just signed as by walk and wait .Las time I walked by and I was waiting 3 hours and they were busy that's why I made and appointment but unfortunately again couldn't do my lab test. The point here they acting like they have the power and we just need them. They actin with out empathy. Although the place is near my house I won't back to this place. read more

Staff is extremely rude and acts as if the parents waiting on them are an inconvenience to there chit chatting in the back. FYI we all hear you speaking clearly about how you feel about the patients waiting on you. Very rude and unprofessional!!!! You have a kiosk and an older gentlemen needed help banged on door and no one answer so a patient helped him and then u come out to call her but she said she was just helping him check in and you Ridley said well then we'll put you back in que?! No you should've helped we don't get paid to work here!!! Then I go out to use the restroom and u call me and obviously I didn't hear. The man rudely tells me to check in again and wait in line?!!!! These people are disgusting and and shouldn't have a job if they don't want to be here!!!!! read more

Very unprofessional staff with nasty attitude. I will never go back to this location.

They have really good phlebotomist and my wait time was about 7 minutes without an appointment at 8am. Not bad at all. I will definitely return if I ever need blood work done. read more

I was taken inside in a timely manner and the phlebotomist looks at me and says "three." She repeats "three" a 2nd time. I am still staring at her. Then she says "go to room 3." I explained that I hadn't been there for awhile (she said "that is obvious"). I later explained that I was hearing impaired and it takes me longer to process material. Wouldn't it have been nicer if she had greeted me and explained the process? She could have said "hello, my name is ___ and I will be doing your test today. Let's head for room 3" Quest - rethink how you get your customers into your rooms! read more

Such a great experience. I checked in early for my appointment via the text link sent to my phone for my appointment. I'm just floored by the efficiency these ladies have because before I was even seated in the well spaced waiting room, where I was greeted at the door by one of the nurses, the phlebotomists was already calling me in. I really wish I had caught her name because she was really sweet and set my mind at ease about all these prenatal tests I'm getting. To top it all off I didn't even feel it when she poked me. What a professional! I ended up leaving (as in driving away) at the time my appointment was set. Definitely going to recommend this place to everyone and of course coming back myself. Thanks again ladies for a great start to my day. I hope you all get a raise, I'm sure you deserve it! read more

Could not believe that the nurse taking my blood was simultaneously on the phone while there was a needle in my arm.

Impossible to even get an appointment within a weeks time. If you needed any expedited testing like me... good luck.

Update: the incompetence elevates to a whole new level. These idiots don't even know how to respond to a bad yelp review. Now, I'M supposed to email me THEM so we can discuss how bad they suck? Sorry, NO, if you are too stupid to know, I'll tell u-this is not how to help your reputation. 1-You DO NOT respond to bad reviews by sending a FORM email, any idiot knows that but apparently not you guys-you are giving the impression to anyone who reads this that you don't give a damn about the INDIVIDUAL but instead, send out a form email and figure the situation is settled while clearly it's not....2-If you get horrible reviews from ppl that think you suck already, YOU DO NOT ask the customer to do even MORE work & ask the CUSTOMER to email YOU. What you need to do is get off your lazy ass and 1-get a real person to email & respond to the review, 2-contact ME PERSONALLY & ask how you can improve your business-the form response you posted here does NOT count. The point is, I've already been inconvenienced by all the wrong things your company did, but now you want ME to waste MY precious time telling you how to do your job better? No. Business doesn't work that way. YOU contact ME and ask what you need to change (although you shouldn't be so stupid, you should know that already-or just not be in business). Do your job to improve your sucky business practices, but I'm not going to tell you how to improve things. If you pay me, I'll fix your business, short of that, get your head out of your ass and fix your own company, but don't ask ME to waste my time emailing YOU. This location is ok but an 800 number to get results is beyond maddening...multiple prompts n no matter which u hit, ur getting put on hold till it inevitably disconnects u. To this day, I've never gotten thru to an actual person. This is pretty bad customer service...basically it's NO customer service. Step it up. There has to be a better option than telling customers to go online, which we already know, does NOt help w our questions. Even the part where they ask u to answer survey questions will disconnect you, so u can't even tell this company how bad they suck. read more

I have a phobia of getting blood work done - but Regina eased my fears and finished in seconds!! She was the best! Hoping she stays at this location for a while so I can always go to her. read more

Rude is not even the word. The worst rudest staff ever seen at a quest. I got yelled at and told to get out

Ok, this was my first time visiting Quest. I was amazed at what a dynamite professional operation they have. Staff low key and professional. Waiting room full. You check in using a kiosk.super efficient. Great. read more

I selected this location because the staff is professional, polite and kind! I have been to other quest in Boca Raton and my experience was horrible! The staff were rude and frankly not kind at all. The phlebotomists are professional and sensitive to the need of the patient. read more

After reading negative reviews, I was hesitant. However, I was very impressed. The bldg and office was very clean. Parking was easy. The receptionist was kind and friendly. Covid was respected. Donna is the best phlebotomist ever! I have no reservations recommending Quest Margate. read more

I had a very positive experience here today. I didn't make an appointment and was out in under an hour. The technician who assisted me was both extremely polite and patient, not to mention great at drawling blood (didn't feel a thing)! I'll for sure be coming back to this location. It's the best I've experienced. read more

Start off with a very crappy automated reservation system. Then when I go in for appointment, where I was told it would be just a quick pickup of a sample kit, the waiting room was packed. No one at the reception desk, just a electronic sign-in pad. Initially it told me a 5 minute wait, since I had an appointment. 10 minutes later, the wait time switched to 25 minutes. No one ever came to the reception desk or served any patients while I was there. I had to get to work so I left. read more