I am writing because the girl that did my blood withdrawal did a horrible job. I asked her to use the butterfly she did not and she left a big hole that was bleeding after and I'm going to have a huge Bruise. Her name is loosie I think she needs to go back to phlebotomy school. I have the biggest vain and she still manage to mess up. If you see her name run for your life!!! read more

Just horrible... They decided to cut the hours, standing order was lost in the system, so after scheduling the test I had to wait there for 55 min. in pain until I could facilitate a new order with my doctors office. And barely made it 2 min before their closing at 3.30pm read more

Worst lab ever took 10 days to get results and we are questioning if they even did the testing. Awful service awful company they had no idea what they were doing please avoid at all costs read more

I wanted to write a review since I saw a lot of negative old reviews and was a little concerned about going here. So, overall I was pleasantly surprised and had a very nice experience. I scheduled my appointment online and once I arrived there and checked in, I waited about 10 min past my appointment time. There was a Tv screen in the wiring room showing last names of people waiting so you had a general idea where I was in line. The employee who did my lab draw did a very nice job and it was quick/painless. read more

No need to fast when you go to this facility. Eat a nice big meal with your family, go to the waiting area and wait and wait and wait. By the time you get to a phlebotomist the 12 hour fast period will have elapsed and you'll be good to go. My wife and I went in together on a Saturday morning at 8:30 AM. The waiting room already had 15 to 20 people waiting. The receptionist is a clipboard sitting on the counter. We both signed in and that's when time froze. After 20 minutes one person walked out and the first name was called since our arrival. They disappeared to the back room, another 20 minutes elapsed and another person was released by a different person. Before the worker could retreat to the back room a person ran up and asked how long it would be. Standard reply:"20 minutes", but then added "we only have three phlebotomists on today." So we waited some more and the Three Phlebotomist Staff cranked out a third blood drawn patient and the fourth name was called. So let's see... That's 3 blood draws in an hour, divide 3 into the 12 to 15 people ahead of us and you get a 4 to 5 hour wait and a blown Saturday. My wife looked at me with that "Let's get the hell outta here" look and we bailed. I'd try this place again, but from reading the other reviews I saw that this is the norm so I'll probably just go to the hospital and get it done there. I see why they have no receptionist. Anyone working there would have little to do and would be continually badgered by people asking how much longer. The clipboard and working phlebotomists are your receptionist. If you go to this facility bring some games, magazines, or other entertainment. You'll need it! read more

This facility seems a bit unorganized and the staff seem completely bothered to be working here. When I walked in there was no receptionist just a sign in sheet and children were running around wild. A large customer came in and couldn't even find a seat to accommodate her size being a healthcare facility you would think they'd make adjustments. Absolutely dislike it here, the vibe the staff give off is hateful. read more

There is no point in making an apt because the facility calls people in the order they get there. Other quest facilities I have been to have a separate line for those with an appointment can move along quicker. This place does not which is frustrating to wait especially when you are fasting and have a newborn to nurse. read more

Wow you can't even make an appointment by calling, what about seniors who don't have computers and need the most tests. Geez.....

I don't mind going into Quest for myself.I didn't have a great experience with my newborn babies in there.One of my babies was poked several times.It broke my heart. They could not get the blood out.They then after a few pokes warmed their foot.But as for me and my oldest child a teen they are great.I think the staff is very nice.They get better and better at what they do.So for adults and teens I give them an A+ for babies maybe warm their little foot ask your doctor for a warming pad so you don't have the same experience. read more

I seem to be the anomaly for rating this facility 5 stars. But with the two visits I've had there in the past couple weeks, I was seen before my appointment time. Each visit I had a different phlebotomist and they both were very kind and knowledgable. I was in and out each time in less than 15 minutes. I've been to other Quests (one in Walnut Creek and one by Stoneridge Mall in Pleasanton) and the Livermore one is by far the best experience I've had. read more

This facility is not equipped to work with those who are uncomfortable with or fear blood draws. They have a policy that requires you to witness the blood that was drawn to confirm that it is yours. It's an assembly line set up. The atmosphere is unpleasant. There are not enough seats even if you made an appointment. If you have a choice, I would chose elsewhere. read more

I had to fast and I'm a diabetic. I didn't even know you could make an appointment. It was busy, but I expected that. They had 2 people working there; that's it and the were having long, loud chats in the back while all of us sat there with no counter help. When someone who came in after me asked how long, she said, oh maybe an hour. An hour, 15 minutes later, no one had been called for almost a half hour. I waited another 15 minutes standing at the counter for someone to come out. Finally she did. I said I'd been waiting since 8 am and she said oh, it will be another hour or more. We're really busy. Really? Two people go in every half hour? And she was taking appointments of 9:30, 9:45, and 10 am, before me, even though I'd been there since 8. Ridiculous. I just wasted over two hours of my life. Thanks.... read more

I have had multiple bad experiences at this location. This is the only Quest lab which is open on saturdays till 12noon for patients from Dublin, pleasanton and Livermore area. The front desk person is just so rude and they lock the front door well before 12. I do respect people leaving work on time but locking the door and making so many patients wait is just bad ethics. There is no note or flyer (giving the benefit of doubt that they may be taking a break) There are patients with kids and senior folks who have to put up with this receptionist and her lousy attitude Will someone from management please take a look at this issue and take appropriate action on the front desk person? read more

It's 9 AM and they're already "1 or 2" hours behind, even with an appointment. Go elsewhere unless you really have no choice.

Worst Customer Service ever...My doctor asked me to drop in and do fasting blood work. I have the paperwork and I drop in. Sign the log and sit down and WAIT!!! I waited and waited and waited and waited and waited. The lobby was FULL. No one was sitting at the front desk, no one came out and said sorry for the wait, we're backed up, we're short staffed, or we're extremely busy taking care of clients who made appointments and the rest of you dummies that didn't make an appointment can just sit here and WAIT SOME MORE!!! I said this was a fasting blood test so that means I hadn't eaten. So after waiting for 70 minutes, I check the list and there are 5 people ahead of me, who also didn't make appointments, and needed to be seen. I could not wait any longer for fear of passing out from hunger and needing to take my insulin. Whatever happen to folks coming to the lab, pulling a number, waiting for a brief period of time to have your number called and you labs completed???? So what Quest here in Livermore is telling me, is that if I don't make an appointment I won't get seen in a timely fashion. They are telling me that my time is not valuable to them. I could have driven to my drs office in Oakland, signed in, waited oh, 10 minutes tops for the lab tech to call me in, do my labs and been back home in under the 70 minutes that I wasted sitting in the Livermore location which is 5 minutes away from my home....hmmm!! I feel sorry for those folks that come over do to labs because they are sick. The way you're doing business now is horrifying. If you have nothing else to do and your phone is charged to 100% and you just want to waste some time, go to Quest in Livermore! read more

I went here and also to the Fremont lab for my glucose testing during my 3rd trimester of pregnancy. I did the 1hr at the Fremont lab and was asked to go to the Livermore lab for my 3hr testing. The staff was nice enough but they could not make these places any less comfortable. The one hour wasn't too bad because it was only one hour but the 3hr test was horrible. The test itself wasn't so bad it's the waiting in the most uncomfortable chairs. They had 2 old magazines in the whole place, no tv and not even wifi. I understand it's not a hotel but at least if your not going to have a tv have some magazines for the people who are stuck there for 3hours. read more

Slow slow slow. This place is horribly slow. I walked in without an appointment and waited 45 minutes before I was called. Luckily there is food near by since I fasted the night before. read more

I had blood drawn at this lab and they didn't fax the results to my doctor. When I tried to call the Quest office they wouldn't answer the phone, even when I called as a doctor. When I went to the Quest office they told me to call the same number that they would not answer. At this point, I'm going to have to go back to the doctor and have them take the sample. Don't waste your time with Quest. read more

I have had two bad experiences with this facility and will not be returning. The first was for myself, I made an appointment and still had to wait a half an hour past that to be seen. The staff was unfriendly and seemed bothered by having to even be there. The second was with my newborn. He needed a blood test and because he is not two weeks of age he could not be around other people. I requested to wait in a room in the back and with an attitude I was told that they didn't have anywhere for me to wait away from other people. He had to wait in the heat outside the office, and that appointment time passed, and left us waiting 25 minutes longer to be seen. When we were taken back, there were at least 4 empty waiting rooms that we could've waited in. The technician herself was very nice, the receptionist was once again bothered by even being there. I will not be returning to this facility. read more

This is probably the worse quest diagnostics I have ever been to. This is not my first visit or second, this isn't even my third visit to this location but this is the LAST TIME I will ever go to them. I have made appointments in the past only to be turned away and come back later, and when I come back later there is a long line and you have to wait but that's not even the issue. These people who work at this location must get their training from the DMV, they come up to get the next patient ever 10 to 15 minutes later. They are slower then molasses and then they treat you as if you are an inconvenience to them. My husband has problems with this location as well and I kept trying to give them the benefit of doubt because they are conveniently located by my house. But today took the cake. Not only did I waste half my day and still didn't get done what I needed, now I am trying to set an appointment to go to another location and I can't get anyone live on the phone. I don't want to have to go through all this again. Quest Diagnostics must not care about their customer service because this location would have been shut down. I think another lab should open up next door and show them how it works. read more