I went here to get blood work done for MEDVi. She took 3 vials of blood from my left arm. I have NEVER had the bruising and pain like what happened at Quest. Please get qualified people to draw blood from patients. read more

Quest Diagnostics - Severe bruising from getting blood work - Laboratory Testing Near Me - Livermore, California

Make an appointment. It's too busy without one. My appointment this morning was at 9:50 am. I was home by 10:01. The phlebotomist was professional, courteous, and made a couple of humorous remarks about fasting. The room was clean and well organized, no concerns about their processes. I wish they'd shut off the TV in the lobby. The constant droning just encourages people to watch things on their phones with the sound turned on for all to hear. read more

Quest's patient intake is awful! For a walk-in drop off specimen you have to wait 3-4 hours!!! Dropping off shouldn't take this long! Sometimes you can't make appointment in advance and plan a specimen. It's last minute. As long as quest has been in business I'm surprised they don't have a walk-in drop off that doesn't take 4 hours.. read more

I had an awful experience today. My arm is aching horribly and I have a scratch where the needle was pulled out, and huge blood clot under the skin. I am 59 years old and have had my blood drawn dozens upon dozens of times and never have I experienced such an awful experience. I feel violated . read more

Quest Diagnostics - Laboratory Testing Near Me - Livermore, California

This is my testing place of choice (although the guy at the LabCorp on Fenton does a really good job too). It's easy to make appointments online, check-in from your car so you don't have to sit in the waiting area for long (it's a big waiting area), and every phlebotomist I've had has been fantastic. They are friendly, efficient, and so skilled that I hardly feel it. In fact, it hurts more to remove the tape holding down the cotton ball after the blood draw than the blood draw itself! And I've got the marks to prove it! read more

Quest Diagnostics - The tiny circled red dot is where they drew the blood. The nasty bruise is from the tape holding the cotton ball - Laboratory Testing Near Me - Livermore, California

I made an appt. online and thank goodness I did. I was a little thrown off at first b/c there was no one in the waiting area, no one at the front desk. Just the kiosk thingy to sign-in. After a few minutes of waiting for someone to come to the front desk, i called to the back and someone yelled back "check in at the kiosk!"... I was irritated lol. I checked-in at the kiosk, and that stuff just messes me up, I'm not about this technology stuff and usually doesn't work for me and I get frustrated and such. I wanna talk to a real person!!! Hubby knows what I'm talking about! Anyways, I checked-in successfully (yayy). I guess I got lucky and was taken in right away b/c I see some folks on here had to wait a while even with an appt. The lady who drew my blood though, she was very sweet and kind. But man, they wear many hats b/c she was taking down my insurance information, even though I had already provided all that in the booking. She had to scan my insurance card, my ID and do all those administrative things, and collect payment. She was very kind though and made me feel comfortable. Now this isn't on her, but more so on Quest. I was shocked that they required payment up front as a "hold" incase my insurance did not cover the services. It had been years since I've been to a Quest and they didn't used to require this. I'd already met all of my financial responsibilities w/my insurance, so I didn't understand why I would need to provide a credit card. Traditionally, Quest would've just submitted a claim to the insurance, and then billed me if I owed anything. But nah, Quest now requires a form of payment on file as a "hold". I asked her about it and she said it's b/c people weren't paying. She said I'd only be charged if there were something I owed. I actually forgot all about this until 2 months later when I got an email from Quest stating that I owed them nothing, (WOO!) and that they would not charge my card on file. I had totally forgotten about that thing. So just be prepared to wait a bit once they take you in b/c they wear many hats! read more

Absolutely ridiculous and horrible. I had my doctor sent me there today for a time sensitive test, so I didn't get a chance to make an appointment. They close at 3:30pm. I was there at 3, checked in on the monitor and sat for 15 min. Then at 3:15 a woman comes out and tells three patients sitting in the waiting room that they don't have time for anyone else and asks us to leave. My test didn't even require to draw blood, so it would take them 2 min and it was critical. But Quest could not care less. I don't think they realise that they are health care providers. Somehow possibility of leaving work 5-10 min late was a bigger concern than patients' health and their time spent getting there, filling out the questionnaire and waiting. Way to go Quest read more

Shit hole, dirty and nasty place, staff is rude and incompetent, surprised that test results are even accurate.

This place is absolutely ridiculous. Made an 11am appointment, was seen at 12pm. In between, they initially had 6 people working, but then it dropped to 3 and everything was at a standstill. What was even more frustrating was they took a walk in before someone who had an appointment. Several patients in the lobby expressed their frustration at how slow they were moving without any explanation other than "we're a little behind today". A little behind is maybe 10-15 mins, not over an hour. I have yet had a positive experience at any Quest locations. While my phlebotomist here was nice, I don't understand the incompetence of the staff at Quest and would try to avoid as much as possible. read more

Do not believe the time estimate given by quest on stanley in livermore when you check in. I did not make an appointment because it was a rush order from my Dr., pre surgery. That said, should you be told its a 40 min wait when it is over 2 hours? I don't think so. Not a monday or friday, midweek late morning. I would give a 0 if i could. read more

I make my appointments online because it's a very hit or miss with walk ins, could be a 2 hour wait or longer. If you schedule an appointment online, you don't need to check in at the Kiosk up front, you can just text your appointment link when you arrive. Overall it's quick for blood work but sometimes they can take long to fund your electronic doctors order. read more

Quest Diagnostics - Laboratory Testing Near Me - Livermore, California

My dad and I waited over an hour to be called for his appointment at 9:40am. Got to the lab at 8:47am (seen reviews and noticed they are slow), at 10am we spoke to someone, to see what the hold up was and the phlebotomist said we need to make an appointment, which he already had. She then proceeded to roll her eyes at me and pointed to the kiosk to make an appointment now for 10:10am then walked me over to the kiosk. She huffed and puffed then said to finish the prompts on the screen and walked away. My dad has fasting blood work which he needed to be in and out as he has not eaten AND is diabetic. This place is a joke and the people who work here, as a medical field worker with ZERO patient care and concern. This place needs to be shut down or hire staff that actually cares about the patients they see. read more

Rave review for phlebotomist "Annie" at the Quest location in Livermore! She called me in at my appointment time and was very friendly and professional. What amazed me the most was the blood draw itself. I have never had such a comfortable and successful venipuncture before! She was pleasant, calm, and self-confident. She offered to try to access a vein that most phlebotomists have avoided for years since it's deeper than others. I was a little skeptical that she would be able to find it, much less access it without complications, but agreed to try anyway. It couldn't have gone more smoothly! She easily located the vein, inserted the needle with no pain at all, the flow rate was strong, and there was virtually no bleeding or bruising afterward. Thank you for such a great experience, Annie! read more

Definitely need a receptionist, unprofessional without a receptionist, I don't like using a machine when checking in

This place was terrible. The lady called my name, drew my blood, and when she showed me the tube to verify my name it was the wrong name on the tube. She took blood out of the side of my arm for some reason and it hurt my arm so bad. A week later it is still so bruised read more

Quest Diagnostics - Laboratory Testing Near Me - Livermore, California

My 19 yr old son went to this location on 7/9/2021 around 3:30pm for a blood test. The lady drawing his blood was rude and upset from the get go, don't know why. This is what my son's arm looked like a day later. If you are having a bad day, don't take it out on you patients and customers. It is very unprofessional. The last pictures were taken 2 days ago -- about 5 days after the blood was drawn. read more

This is my second bad review for this location. The tech scratched me with the needle as she was pulling the needle out. The scratch hurts worse than the draw. I understand accidents happen but this doesn't feel appropriate. She could have cut me deeper. I don't have a complaint about her attitude. She was really nice but this isn't professional. read more

Quest Diagnostics - I had blood drawn here today and was scratched with the needle as it was pulled out. - Laboratory Testing Near Me - Livermore, California

Absolutely the worst people. They're an embarrassment to Quest. The other ones are not like this location. I hope it gets shut down. They purposefully ignore their standby list. Unbelievably lazy. They brag that they have stand by waiting starting at 8am and they closed early with no one but me waiting. Don't waste your time cause they will. read more

Quest in Livermore need to check their appointment scheduling site. You are not able to complete your appointment time. No way to speak with anyone to correct the issue. Very disappointed with Quest and would not recommend them. If you walk in you are taken last even when there is only 2 people in the office. Poor service. read more

I would not recommend this location to anyone! My husband waited 1 hour to drop off labs! Then he was told he needed a pre-authorization and needed a credit card to cover labs that are 100% covered by our insurance. No real reason as to why this particular location requires it compared to others. This particular location the staff was rude and the wait time was ridiculous. We drop off labs 2X a week for my son and have never had an issue. read more

After waiting for 3 hours, I was told that they are not doing the test I needed at their location anymore and I was sent to another location when it clearly stated on my paper to go to their address. When you enter the premises, the check in kiosk ipad will greet you. No actual person to ask or a sign about stopping a certain service. Save your time and go to a different location with better service. read more

This location is understaffed. They frequently cannot find lab orders that are in fact on their computer. There is one woman that is extremely rude. The rest try their best and are kind. I need frequent blood draws and will never visit this location again. read more

Rude receptionist. She was very condescending to everyone in the waiting area, including an older woman who needed extra assistance with the new, check in (iPad) system. She yelled at families for sitting together and attempted to turn people with appointments away. A man without a mask was allowed inside of this medical facility for some reason. In short go to a different Quest location. This facility isn't welcoming. read more

The lady that did my testing was really nice she made sure that I was okay will be coming back if I need any blood work done

I only came to this lab because I had a required drug screening test for a potential job (required of all new, potential employees). I'm used to Kaiser and their facilities, so imagine my surprise when I walk in and see tablets that require you to check in on your own. No one is manning the front desk, so any questions you have can't be answered until after you check in. The waiting room is a sparse and empty space with ample seating. Aside from a TV mounted on the wall, there isn't a whole lot here. I was called pretty quickly when my turn came up; the gentleman who called me was very nice and welcoming, as was the lab technician who did my labs for me. She was knowledgeable and professional. My experience here was not bad by any means, I just prefer Kaiser labs over other labs, as they are more familiar to me and I trust them more with my bloodwork -- I'm a bit needle-phobic. :) read more

Very rude and inconsiderate. I was a walk in but I waited for over an hour. When I first arrived, there were only two people there. After an hour, I talked to a lady and she said she would try to fit me in but they were behind on appointments. One guy was calling out for a patient, they were not there and I asked if I could take that appointment spot instead since my tests were timed and I can only get it done that day or I would have to wait months again. He said no and that they are now closed and told me that I can go out the door read more

If I wasn't 30 weeks along I'd make the drive to the Dublin location. The staff is friendly and professional and this isn't anything personal about the staff themselves. What I can't accept are the bruise tracks they leave on my arm every damn time I get blood work done here. There's no reason I have a black track bruise creeping up my arm for close to a week. read more

Quest Diagnostics - Laboratory Testing Near Me - Livermore, California

My husband never had issues at this location until this past Monday. The phlebotomist was rude and aggressive. My husband is a decent size guy who works out and for him to say she was jerking his arm aggressively should tell you something. He has good veins but she poked so much he got a bruise and its still there today. She wasn't even in the area he normally had blood drawn but off to the side. His urine specimen according to the doctor report leaked so it was useless. His arm is still sore today.This lady should be reviewed because she was unprofessional. In addition she signed him up for some auto billing that he didn't agree to but it was forced on him though we have full coverage insurance. read more

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I had a great experience with my blood draw! Wednesday appt at 9:30 am, I checked in on my phone in the parking lot at 9:20 and walked in and sat down. There were 2 other people in the waiting room ahead of me. I was called back after about 7 min. The phlebotomist was very friendly and it didn't hurt at all when she drew my blood! 5 vials and some friendly chat later, I was walking out the door and was back in my car at 9:39 am! Based on my experience I would highly recommend this location. read more

It's run like DMV and some of the employees do not caare whatsoever. First visit (with appt) I was told I didnt have the proper paperwork to draw my blood. SHe called her supervisor (not sure why that person isnt actually in the building). Turns out they were wrong. Second visit (with appt), I was told it was to late in the afternoon. Looking to now make my third appt to see if I can finally get this blood work taken care. Never choose quest if you have an option. read more

THEY DON'T ANSWER THE PHONE WHEN YOU CALL. 0 stars if I could give that! Listen to all the others who warn you about this place! DO NOT COME TO THIS ESTABLISHMENT! There is one particular woman, I didn't catch her name, who is EXTREMELY rude! She tries to belittle you and then yells to try to make you feel stupid. Even if you're understaffed, you shouldn't take your anger out on others. If you can't work well under pressure and deal with people who need assistance then GO FIND A NEW JOB! She was very unprofessional! read more

To start with their phlebotomist (blood takers) are top notch. The employees are very friendly, even called the doctor to save me some insurance claim time. The online site and iPhone app are great in theory, not so much in practice. Everything else about Quest is awful. - there is no way to talk to a person when making an appointment (at any Quest), they do not have live phone answering, chat, or support. So if you want to know how to prep for a TB test or glucose test, no way to get information from Quest. You basically have to drive to the lab a few days in advance, wait in line, and ask. - on balance they have been quick to call the doctors office when the instructions weren't clear, instead of just sending me away. read more

Rude staff and overall bad experience. I went elsewhere and will avoid ever coming here in the future.

Extremely rude and poor customer service, 100% DO NOT RECOMMEND coming here for anything. I came in to ask a simple question and was practically yelled at for "not having an appointment. I tried to explain all I wanted was to ask a question and he would not hear it -- finally I'm able to ask my question and he is extremely rude with his response. People like that should not be in health care, if you hate your job then LEAVE. Be miserable somewhere else. read more

Do NOT attempt to do a walk-in appointment or expect anyone to greet you at the front desk other than a "bot". Do make an appointment and get there 10 minutes early or try again read more

The worst experience I've had at this facility. Two people in before my appointment (9:40am) were drop-ins and the lady behind the counter was rude yelling at a man who didn't understand why he couldn't just wait. There was no one else in the waiting room or being serviced. He said something about (what if it was an emergency, I believe) and she yelled call 911. The other walk-in (woman) observed this as well and said you don't have to yell at us and the reply was "I'm not talking to you". The other employee ( a male) had the same disposition but not yelling. Someone needs some time off and counseling. And some new courteous employees. read more

Looked up a Quest Location near me that opened on Saturdays. I found this location. I called their hotline to make sure of their hours and services. They checked all of the boxes. (Sat opens at 8:00am) I showed up at 7:50am and happened to be the 3rd person in line. Soon after three of their workers showed up. At 8:03am their door opened up. By now there's 4 customers including myself. The lady asks if everyone has an appointment, two of us did not. She goes on to say that they only go by appointment. I told her that when I called / looked at their website, it states that walk-ins are allowed. She goes in to say that they haven't updated their phone/website information. There were no customers waiting and the two of us without appointments could have easily been accommodated. Bad service, bad advertising. read more

Awful service. Came in as a walk-in and waited till 11:41 AM; without being seen. On the wait-list , I was shown as being on top of the list. Then their system pushed me to third and then to second. read more

Really good phlebotomit's, but so rude. the front people are always rude, if there is someone there at all. They have very inconveni hours, never take walk ins, and are very rude whether you have an appointment or not. if you don't have an appointment, forget about it, they won't fit you in even when they have no shows or cancellations. if you do have an appointmen, they will still be late read more

Man, I spent so much time trying to set up an appointment today just to have an automated system tell me to go to webpage because it can't spell and would not accept keypad entry, no customer service, no one to answer the phone, what the heck are us older disabled to do? Can't just hope in a car and go down there to talk to someone.. what a joke, and my insurance says this is only place in network, well, there are 4 other quest in 10 mile radius but after looking on yelp, they're all 2 stars.... I am sure once scheduled and I get into the back room all will go smooth but this has been 2 years of hell now just trying to get in to get these labworks done whenever doctor orders them.. looks like I'll be doing another walk in and wait there a few hours...... the future is here, automated systems, computer kiosk replacing humans.. read more