This place has some serious problems. The person managing the phones is polite, courteous and respectful. The pricing was very reasonable for out of pocket payment.
But once on site, it was a mess, and I do not know if the problem with the tech, or if the tech isn't getting enough support from Pioneer.
First, if you are offering ultrasound where a person has to fill their bladder, the tech should not be running 30 minutes behind. The front desk folk, who are not affiliated with Pioneer but who have to manage the patients as they arrive, told me that this is a regular occurrence - the tech arrives 20+ minutes late, which sets back every subsequent appointment. Sitting there for 30 minutes after already having that sort of bladder pressure is painful and straight up problematic and not good for the bladder.
Then, when I entered the room, with my bladder ready to burst, I am told to get on the table. The table is pretty high, and there is no step stool and no pull out step. There is an upholstered waiting room chair jammed into the corner at the end of the table, and the tech tells me to step up to the table by standing on the chair. Seriously? I am supposed to climb on a chair cushion to get on the table? I am thinking this is not only ridiculous, but quite the liability.
Now for sanitary information. The table is equipped with a roll of paper that is pulled down for each person and then torn off as you go. This covered the center of the table. (Typical for exam rooms). But I was about to lay down, and pull down my pants for a pelvic ultrasound. There was no pad underneath me, and I was given two paper towels to tuck into my pants to protect from the gel. Again - seriously? Is this actually normal protocol? Two paper towels? Suppose someone was unable to hold their bladder (definitely a concern as I get older). There was absolutely no protection from dripping all over the table, as well as my own clothing.
The tech at this site needs more support and the ability to create a welcome and sterile environment that breeds a sense of trust in what she is doing. I really hope that the scan was actually good/valid and that the radiologists hired to do the readings are competent.
Side note - I have asked for a receipt of payment and have not received it, over a week later. read more