1. Pioneer Diagnostics and Imaging

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Livermore, CA

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Pioneer Diagnostics and Imaging

2.9 (9 reviews)
Closed • 9:00 am - 5:00 pm

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5 years ago

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7 months ago

No one answers the phone or returns calls, at least not at the Pleasanton location. Norma sure what the issue is.

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2 years ago

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5 years ago

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8 years ago

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7 years ago

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8 years ago

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5 years ago

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Palo Alto Medical Foundation - Building

Palo Alto Medical Foundation

2.5(282 reviews)
5.3 mi

I took my son for a quick checkup. All went well. Didn't wait too long. We had an appointment…read more The pediatric urgent care is moving to Pleasanton for those that may not know. I took a photo of the sign, you can see that sign for the address.

A Bureaucratic, Inaccessible System That Wastes Patients' Time…read more Many Sutter Health specialists are housed at this facility. I cannot understand what benefit these doctors see in making themselves so inaccessible to patients, including those with excellent insurance and the ability to pay for care. There are serious problems with this system, yet upper management appears either unaware of them or unconcerned. The fact that a healthcare organization can create this many barriers for patients and remain highly profitable is deeply disturbing for those of us who have busy lives and still got to work to make a decent living. It represents much of what is wrong with healthcare administration in California. Here's the story: We simply wanted to schedule an appointment with one of their speciality departments. The ordeal consumed approximately 35 minutes in the middle of a busy workday, and we still did not receive an appointment. First, the appointments could not be scheduled online even though we have worked with Sutter in the past. The online scheduling system forced us to make a phone call on a workday. The first five minutes were then wasted dealing with Sutter Health's robotic assistant, which was terrible and repeatedly failed to understand what I was saying. Even after requesting a live agent, the system continued to badger me with more questions before finally transferring the call. The live agent was pleasant, but the registration process took another 15 to 20 minutes and included an impressive collection of questions that had little to do with scheduling a specialist appointment. Management is welcome to review the recorded call. Short of asking for my plumber's current whereabouts or whether I had remodeled my kitchen in the past five years, they seemed determined to conduct a full census of my life before allowing me anywhere near the information about my doctor's availability. Did I need a wheelchair? Did I live in a long-term-care facility? Was my insurance provided through my employer? Did I work full-time or part-time? I was busy and calling for one simple reason: to make an appointment. Ask for my insurance card number and Date of Birth, should take less than five minutes and still get them what they need. Instead, Sutter has apparently decided that wasting patients' time is cheaper than hiring enough competent staff to obtain information already available through an insurance card. One has to wonder whether the system is truly underfunded or whether its priorities simply lie somewhere closer to the executive suite than the patient waiting room. The call was finally transferred to the specialty department, where a curt and patronizing representative explained that the office requires a "faxed" referral (like they are in the ninteenth century), along with recent bloodwork and physicians' notes. After the fax is received, we can apparently expect or basically "hope" that someone calls us. If no one calls, we are expected to call back and ask what happened. But there is no direct telephone number for the specialty department. That means going through the same malfunctioning robot and the entire general scheduling process again, potentially wasting another 20 to 30 minutes of a working person's day. How is this an acceptable or productive process for requesting a basic medical appointment? To make matters worse, many of their physicians are not accepting new patients. In my experience, the access problem here is substantially worse than at other healthcare systems. Stanford Health Valley Care, for example, provides a much more functional patient experience through a MyHealth account and their records are in the system, they generally do not have to overcome this many administrative hurdles or give a referral to seek speciality care. Having excellent PPO insurance that tells me referrals are not needed and the ability to pay should not be irrelevant because an institution has built a wall of bureaucracy between its physicians and its patients. This is not patient-centered healthcare and this is absolutely not a doctor centered healthcare either. It is an administrative obstacle course. The doctors that work here should know better than to work with them.

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STAT MED Urgent Care - Interior view of STAT MED Urgent Care's Livermore Clinic. We offer 5 private treatment rooms and on-site X-ray. www.statmed.com

STAT MED Urgent Care

3.6(69 reviews)
2.6 mi

VA recommended Stat Med Urgent Care it was a good choice. I went there with a problem. They took…read morecare of. It gave me the medicine and a short period of time. I walked out everything worked well very efficient operation.

I was walking through the parking lot to access another store near by when one of their employees…read morezoomed by (white kia with duct tape holding back end together) me then proceeded to put car in reverse and reverse into a spot right in front of me forcing me to change my walking path to avoid being hit. i was met with screaming out the window and honking. I tried to inform the driver the that pedestrians have to right of way in parking lots. She then became verbally irate calling me every name in the book. I was so blown away by this interaction i told a co worker about it who also walks to get food over there. To no ones surprise he knew exactly who i was talking about bc she did the same thing to him. I hope Cindy, the owner of this company handles this before someone is seriously injured by an employee rushing to work and putting every in danger.

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STAT MED Urgent Care - STAT MED Urgent Care's Livermore California Walk-in Clinic. Short wait time. Private treatment rooms. Insurance accepted, including Medicare

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STAT MED Urgent Care - STAT MED Urgent Care Livermore - 5 private treatment rooms. Open 7 days/wk, including holidays. Insurance OK

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STAT MED Urgent Care - School Sports Physicals -- No Appointment Needed. Just walk into STAT MED Urgent Care!

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Pioneer Diagnostics and Imaging - diagnosticimaging - Updated October 2026

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