I think the medical staff (doctors & nurses) are all excellent and provide excellent care, however…read moreI think the administrative staff are very disappointing. It took me 6 months to schedule an annual checkup only to have it cancelled because they can't figure out how to bill my insurance. Even though my plan specifically says "No PCP required" the admin staff there do not know what to do and left it with "contact your insurance". Apparently, billing & claims has turned into rocket science. Again, nothing against the healthcare team, but the admin/support team needs all to be replaced with AI.

The staff, particularly Dr. Shroff, is fantastic. Friendly, efficient, professional, responsive,…read morecaring.

Horrible! I came to this location yesterday for an employment drug screen. I was told all their…read moresystems are down and they couldn't see me, no biggie not their fault. I return today at 8:55 am so I can be right on time for their 9am start time of drug screenings. When I walked into the office there was ONE other patient in the lobby who was already being helped. I checked in as a walk in and then the employee tells me I can't be seen today because they're, "fully booked." I responded with "there's no one else in here. All I need to do is pee in a cup." To which she says "there's more to it than that." I have done drug screens probably 6 times a year for work, there is truly nothing more to it. They should not have the option for walk ins if they don't actually accept walk ins. I wasted my time coming to this site just to end up having to drive to a different location that could accommodate me.

We usually never go to Quest, except the doctor specifically sent the order to Quest this time. I…read moredon't know why the front desk is always so rude and unpleasant. They always make the patient feel like everything is their fault. If you're not there to do customer service, why are you there? Terrible customer service and treatment of patients.

Just visited after construction was done and went through a demonstration of the process. Very…read morefriendly and professional group. Fast and efficient for sure, and a hip looking space.

I received the customary we care response. So I called the…read morenumber Mary F left me. I went to a voicemail without an identifying name on it. I still left my name and cell number. No call back or expect one. My PA who is my pcp refuses to call Me back after I left another message. Their arrogance is eclipsed by their Lack of empathy.

I had appt today the check in was quick and the service was quick as well staff very pleasant. I…read morewould most definitely recommend this place

If I could rate InMed a minus 5, I would. Their wait times regardless of a scheduled appointment…read moreare unreasonable. they recently closed their facility in my area, and the lack of cooperation and hassle to get your records transferred to a new mammography provider is absurd.

The billing for Inmed is a mess. Left off my Medicare card…read moreand my BC/BS card (they made copies) at my visit. Asked if they needed a copayment, no one could answer. A month later received a bill for the entire amount (they never billed my insurance). Called their billing line (45 minute wait) and gave them all the information again. They told me they will now bill the insurance company. It is now 3 months after my appointment and I received another bill for the full amount!! Called them today, waited 1hr on hold, finally got to someone. About halfway through my explanation I was disconnected (or hung up on). Will now change where I get my mammogram. Sad way to do business.

A couple weeks earlier I had to leave an MRI facility because it had a closed tube machine and I'm…read morevery claustrophobic. It didn't help that the technicians there piled 2 heavy packs onto my midsection (apparently required for the outdated technology of that machine). All this along with wearing a mask because of COVID. The Dedham MRI was a very different experience -- as close to pleasant as an MRI can be. It was an open MRI, so I was able to see open spaces to my right and left. The person who did the MRI was quick, efficient, highly-skilled, and kind. I did not feel like I was being tortured at any time (in contrast to my previous experience at the different facility). If I ever need another MRI this is the place I will go.

got the explanation of charges/benefits from my insurance company. Rayus charged me 375.00 I only…read moreowe 264.00 another phone call is going to have to be made to billing. ugh This is RIDICULOUS. The first time they charged me 364.00 and I had to be reinbursed 170.00.

This place lost my urine test results and provide nobody to speak to by phone. Very upset.read more

I had an appointment at 1250 and they didn't call me in until 120. I was late for my next…read moreappointment. A bit frustrating.

Only negative thing I can say is the off street parking and meters However I was lucky enough to…read moresnag a spot right in front which im sure does not happen often. Other than that the ultra sound room is large and roomy, very comfortable and spacious. The fact 4 people are welcomed into the room is awesome and there is plenty of room for everyone. My technician was awesome and a good sport about me going in there with my Halloween makeup I was very happy with the session. I will be going back further along in my pregnancy. She did a great job keeping the gender a secret to everyone except for my brother who was the keeper of gender.

Had a great experience today while doing the gender ultrasound! Staff was very sweet and ultrasound…read moretech explained everything and found the gender quickly! I was very happy with the quality of the ultrasound and seeing baby in HD. Recommend coming here for your elective ultrasounds in the Boston area.

The waiting room is ridiculously small. You have to check in on a console. There are no signs…read moreindicating that you check in at the console. There were over 10 people in the small waiting room I had a 10am appointment and didn't get in until 1030. Very disappointed and would never recommend them to anyone.

I had an appointment at Quest and presented a physician's lab order that included "Hepatitis B…read morepanel" along with QuantiFERON TB, Hep C, HIV, CBC, and CMP testing. I explained to staff that the labs were for biologic/immunosuppressive treatment clearance. Staff repeatedly told me there were "so many" Hepatitis B tests and that the order was not specific enough, but they did not make a meaningful effort to identify the appropriate Quest panel, offer options, or contact the ordering provider for clarification. I left without service and went to a nearby Labcorp, where the employee took about ten minutes, reviewed the order/context, and was able to identify and process the appropriate testing. My complaint is not that the order required no clarification; it is that Quest staff were rude, late (I was waiting on my scheduled appointment made the day before for 30 minutes), dismissive, and unwilling to help resolve a common lab-order ambiguity. This caused unnecessary delay and forced me to seek service elsewhere, and the contrast in service was stark. Go Labcorp.