I had my mammogram and bone density tests done at InMed Diagnostics in Norwell several months ago. At the time of the testing, I inquired about receiving the results. I was told that they would send my mammogram results to me in the mail automatically, and if requested, they would also send me the bone density results. I requested at that time to receive both. It was explained that my doctor would also receive the results.
I received my mammogram results 2-3 weeks later. I waited but never received the bone density results so after about 2 months I called to inquire. She asked "So you didn't receive it from your doctor?" No, I hadn't received it from InMed or my doctor. I requested (again) that they send me the results. She said they would. Well,again they didn't. After another month or so, I called again. It was after hours so I left a message. I told them again I had still not received the results of my test despite 3 requests and would someone please call me to explain their policy on sending out test results?
That message was left approximately a month ago. Not only do I still not have the test results but nobody even bothered to call me back to explain their policy and why this is so seemingly difficult for them.
I still have no idea what the results are of my bone density test taken about 5-6 months ago. Despite the fact that it was MY insurance that paid them for these tests, and, more importantly, it was MY BODY that the tests were done on.
I've never been treated with such disrespect by a medical office. Needless to say, I won't be returning to InMed. My advice would be to have your testing done elsewhere where patients are respected. read more