The waiting room is ridiculously small. You have to check in on a console. There are no signs…read moreindicating that you check in at the console. There were over 10 people in the small waiting room I had a 10am appointment and didn't get in until 1030. Very disappointed and would never recommend them to anyone.

I had an appointment at Quest and presented a physician's lab order that included "Hepatitis B…read morepanel" along with QuantiFERON TB, Hep C, HIV, CBC, and CMP testing. I explained to staff that the labs were for biologic/immunosuppressive treatment clearance. Staff repeatedly told me there were "so many" Hepatitis B tests and that the order was not specific enough, but they did not make a meaningful effort to identify the appropriate Quest panel, offer options, or contact the ordering provider for clarification. I left without service and went to a nearby Labcorp, where the employee took about ten minutes, reviewed the order/context, and was able to identify and process the appropriate testing. My complaint is not that the order required no clarification; it is that Quest staff were rude, late (I was waiting on my scheduled appointment made the day before for 30 minutes), dismissive, and unwilling to help resolve a common lab-order ambiguity. This caused unnecessary delay and forced me to seek service elsewhere, and the contrast in service was stark. Go Labcorp.

Horrible! I came to this location yesterday for an employment drug screen. I was told all their…read moresystems are down and they couldn't see me, no biggie not their fault. I return today at 8:55 am so I can be right on time for their 9am start time of drug screenings. When I walked into the office there was ONE other patient in the lobby who was already being helped. I checked in as a walk in and then the employee tells me I can't be seen today because they're, "fully booked." I responded with "there's no one else in here. All I need to do is pee in a cup." To which she says "there's more to it than that." I have done drug screens probably 6 times a year for work, there is truly nothing more to it. They should not have the option for walk ins if they don't actually accept walk ins. I wasted my time coming to this site just to end up having to drive to a different location that could accommodate me.

We usually never go to Quest, except the doctor specifically sent the order to Quest this time. I…read moredon't know why the front desk is always so rude and unpleasant. They always make the patient feel like everything is their fault. If you're not there to do customer service, why are you there? Terrible customer service and treatment of patients.

I think the medical staff (doctors & nurses) are all excellent and provide excellent care, however…read moreI think the administrative staff are very disappointing. It took me 6 months to schedule an annual checkup only to have it cancelled because they can't figure out how to bill my insurance. Even though my plan specifically says "No PCP required" the admin staff there do not know what to do and left it with "contact your insurance". Apparently, billing & claims has turned into rocket science. Again, nothing against the healthcare team, but the admin/support team needs all to be replaced with AI.

The staff, particularly Dr. Shroff, is fantastic. Friendly, efficient, professional, responsive,…read morecaring.

The whole crew was extremely rude and hostile. The young lady who I think may be the franchisee is…read morefull of herself, and speaks to clients with an attitude.

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Joanna (not sure on spelling) had great service when I needed to schedule my test. I appreciated…read moreher excellent customer service at such a busy time of year. Thanks Joanna!

Incompetent staff running a Testing Lab. It should be investigated by proper authorities. Arrived…read moreon time for my appointment, there was a 20 minute wait time. Then my appointment was refused by the staff because they they couldn't locate my order. I was told to contact to support. Ran to my car to call support about the issues and then support told me to contact the testing lab for support. HORRIBLE

Had a wonderful experiences! Serena was exceptional, she did an amazing job helping me through the…read moreprocess. Would recommend this place 10/10 times !

Urgent care speed of being seen and efficiency of intake were fantastic!! Serena was the best at…read morethe front desk. Medical care and treatment was wonderful. My wife's condition was treated and she was released with detailed follow-up instructions. The waiting room is large, clean and quiet.

If I could rate InMed a minus 5, I would. Their wait times regardless of a scheduled appointment…read moreare unreasonable. they recently closed their facility in my area, and the lack of cooperation and hassle to get your records transferred to a new mammography provider is absurd.

The billing for Inmed is a mess. Left off my Medicare card…read moreand my BC/BS card (they made copies) at my visit. Asked if they needed a copayment, no one could answer. A month later received a bill for the entire amount (they never billed my insurance). Called their billing line (45 minute wait) and gave them all the information again. They told me they will now bill the insurance company. It is now 3 months after my appointment and I received another bill for the full amount!! Called them today, waited 1hr on hold, finally got to someone. About halfway through my explanation I was disconnected (or hung up on). Will now change where I get my mammogram. Sad way to do business.