I headed to Quest Diagnostics for a routine blood and urine sample per my doctor's request. It was the first time I've had my blood drawn, and I was very nervous. I don't like blood and was walking into the unknown. However, I was warmly greeted by Goldie, the phlebotomist. In sum, she was an angel. She automatically put me at ease with her conversation, humor, and kindness. She did her best to make me comfortable and provided all of the information I needed about getting my results. Getting lab tests is never fun. Never will be. BUT, I was pleasantly surprised by how easy it was due to a kind and understanding person. read more