I've been going to Quest since 2010, and I've ALWAYS preferred them over the other national lab chain.
Quest puts its clients first. You can do everything you need to online, such as scheduling an appointment or reviewing your completed tests to see the results. Check-in is incredibly easy. You go up to the kiosk, enter your phone number, and if your ID and health insurance card are not current, all you have to do is lay each in the tray as instructed, and the kiosk will gather your information, which gets you through to your appointment quickly. Even if you wake up in the morning and decide it would be a good day to get your lab tests done, you can go to their website and select an open appointment for that same day, and get through their system quickly once at their location. Yes, you can go there without an appointment, but you may find yourself waiting for a long time while the people who took the time to book an appointment get to be seen quickly. As a matter of fact, I would bet you could go to the facility and make an appointment online with your smartphone while you're in the waiting room and get seen faster than walking in without an appointment. The walk-in queue builds up fast on busy days, and those with appointments are always seen before walk-ins.
I just went to Quest on 08-18-2025 after miscommunicating with an appointment set for a lab specialist to come to my home to draw blood from another company. It was a fasting blood test, and I'm hypoglycemic, so when I confirmed not being able to accommodate the home appointment, I went to the Quest website and found just the right appointment. It allowed me to keep on track with the fasting requirement, while not having to wait so long that my blood sugar might drop too low. I had a wonderful experience, quickly logging in for my appointment. I waited less than 5 minutes before I was called. The phlebotomist was very kind, working with my mobility issues (she had cute little cat faces on her whiteboard, which made me happy as I am loath to get my blood drawn). She listened to my suggestions based on getting my bloodwork done every year, so it would be an easy draw, and everything went very smoothly. I was able to get back into my car, where my snacks were before my blood sugar dropped too low. I love Quest's spacious waiting room as it is arranged around the perimeter of the waiting area, so there are no clumped-up spaces of clients waiting like the other major lab company. There are displays all over the waiting area that tell you where you are in line and how many other people are before you, and you can choose to say whether you will be waiting inside the building or outside when you sign in on the kiosk (for those who get uncomfortable in medical facilities). They can send someone out to help you if you can't follow instructions on a screen or if you get confused easily, but a better idea would be to ask a friend or family member to help through the process as you do get put into a queue for those needing help along with all the other people waiting there for their appointments. BTW, I got my blood results in less than 24 hours.
Save yourself the hassle. Get your blood done at Quest. read more