I had an exceptionally good experience with Quest Diagnostics at this location. I made an appointment to get a fasting blood draw (for a metabolic panel) for a Wednesday morning at 8 am. I received an email confirmation almost immediately, with a reminder to bring the doctor's order, ID, and insurance card. On the day of the appointment, I arrived at 7:45 (remember your mask!), entered the facility, and checked in at the kiosk -- and then sat in one of the well spaced out chairs. Within 30 seconds, two of us were called back -- to rooms 2 and 3. The phlebotomist, who was both professional and friendly, input all of my necessary information into the computer and then did the blood draw. i was back to my car by 8 am (my original appointment time). Of special note, I have difficult veins and am sometimes subjected to multiple pokes which has created a phobia for me. That was NOT the case this time. She got it on the first try. Also, Quest was able to honor a physician's order from Virginia, which had been denied by another lab. Finally, Quest posted the results of the test on the same day, in the evening. I could not have asked for a better experience. One final note. Quest does take walk-ins at this location. However, priority is given to patients who have appointments. read more

Had to get some blood work done so I went to Quest. I had an appointment yesterday morning. The office is clean and I was called into the exam area right away. Unfortunately, my doctor dropped the ball and told me I could take my meds when I couldn't and didn't tell me to fast either :( The phlebotomist, Lilly, who caught my doctor's error was super nice and said that while I couldn't get my testing done yesterday, I should ask for her when I come back and she would take me right away. I went back today and things went great. I didn't have to wait and since my paperwork was already done yesterday, I was in and out pretty quickly. Lilly was very professional and did a great job. I will definitely use this Quest location from now on. read more

I went to Quest Diagnostics in 408 Lincoln Ave, East Stroudsburg, PA and the TV was soooooo loud I ask one of the workers there if they could lower it a bit. The worker got annoyed and said "No, HIPPA requires it to stay on like that." I think this worker is full of it, HIPPA wouldn't torture people like they do with criminals in interrogation rooms. A couple of patients waiting there agreed with me that this was too loud, but they wouldn't complaint out of fear of retaliation. Where, in HIPPA rules, does it say that the TV HAS to be this loud? I contacted Quest Diagnostics directly because HIPPA is about privacy issues concerning our medical history, not about entertaining with loud music and TV shows. It is true what others say, most of the workers are rude and only one draws blood like silk. Others will bruise you up horribly and this is why people don't complaint---fear. Such a shame this workers can get away with this read more

If you are over a minute late, you have to reschedule. There is no one at the front desk to greet you or ask questions. Waited over 45 minutes for the next available appointment when there was not a soul in the waiting room. You can hear them talking & laughing..even had breakfast delivered. Never again. read more

I had a great experience at this Quest Diagnostics location. I went in and out with no wait (I did make an appointment, though), the lady who took my blood was nice, efficient, and I barely even felt the needle go in. Hand sanitizer everywhere, spaced out seating... I have nothing negative to say. read more

Absolutely awful. Wait times are ridiculous even when you have an appointment. Not friendly, helpful or even knowledgable about tests they are performing. Will never return. read more

After reading the ONE review, i have to admit, i was worried. i hate needles, i hate giving blood. ive done it a hundred times. Ondraia told me i have noting to worry about. while i was still waiting for the pinch, i looked down, AND SHE WAS DONE!! ONDRAIA WAS AMAZING!! THANK YOU. YOU ROCK! read more

horrible !!!! , don,t let your family get assaulted . they don,t draw blood they dig for it. a perfect place to go for bruises and blood hemorage . Rude staff that's not supervised . long lunches and breaks while you wait . they put out a sign while your waiting ,,,gone to lunch and close for an hour with a room full of people ,, A lot of people after waiting an hour or so just give up and leave ,,,,,,,, NO NO !!!! DON, T GO HERE !!!! read more

I would give the East Stroudsburg, Pa location a negative 100 if it were possible. I had three unpleasant experiences at two separate times all from different people and representatives, which was unfathomable that each experience could top the next. The first experience I made an appt, but failed To bring in the blood work order. Despite what the claims of the recording you hear over six times, no one was willing to help me obtain the needed documentation either off of my phone via the client portal where the doctor placed the order or via the communication devices they have on site. I was told immediately upon not having any documentation that I needed To use the fax machine to have the doctor fax it over. But it was stated to me in a demanding matter of factly tone that I Did not take to kind to. In a last ditch effort I stormed out of the site extremely angry, but more determined to save my liberty than anything else. I calmed down and contacted the doctors office to obtain a printed copy of the order. I decided I will go in after an appt in the area. I arrive to the office at 9am, there are three people in the waiting area. I approach the check in kiosk as I am directed by the signage. I sign it and am given an est. time of service of three minutes. I sit down and as expected they call the three in the waiting room one at a time. Once the last person comes out and exits the site. I sit there for several minutes and someone with an appt enters. They take the person rather quickly, which again is expected. The patient leaves within minutes, and again I am left sitting in the waiting room unattended. I begin to get frustrated and contact my insurance company for another location that accepts my insurance. That phone call was able to be achieved and ended and they still had not called me. At 9:45 I get up and walk out, and received no call from Quest stating they were ready for me. I get home a hour and fifteen minutes later and still no call. I call the local office, listen to a message several times and am ultimately disconnected due to no avail reps. I call the corporate number and am on hold for 25 minutes. I ask the rep to provide the contact information for the corporate complaint department. She gets quiet, after a few seconds of silence I say hello to ensure I was not disconnected after waiting for so long, And I am met with attitude instead of the answer to the question I posed. After a few minutes the rep asks for my name and phone number, after which I now ask her if she is taking the complaint. She responds yes, takes more info and as I am explaining the situation never apologizes for the poor experience and went a step further and attempted to validate the reason for my experience without hearing me out, and fully listening. I had to inform her rather loudly that I did not need her to explain anything to me because she was not present and I reiterated that there was no one in the waiting area waiting for service but me, and that there was no excuse for the lack of professionalism that I encountered. She referred me to the location for resolution, but that too can be to no avail, especially if the issue rests with mgmt. Anyone expecting to be treated with empathy, humility, and professionalism to say the least need not patronize this location, because you will not get it there. It is my hope that corporate addresses the issue so that people in need of service do not feel the way I felt on more than one occasion. read more

Super wonderful, been there a few times and the staff is friendly, attentive and caring. I'm not super big on getting my blood taken, but the staff is caring and puts me at ease, which is way appreciated since I'll shake like a chihuahua. The place is clean as well and the wait hasn't been long for the times I've gone in. Always happy to go back to check up on my health since I know I'll get to be cared for by the staff, you guys rule! read more

I'm not entirely sure as to why they have a bad review. I've literally had about 50 blood tests in the past year and a half; and I always prefer quest. And only once in a while do I feel uncomfortable when they draw blood. I think they have the best nurses around! read more