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    Quest Diagnostics

    3.2 (11 reviews)
    Closed 7:00 am - 3:00 pm

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    Ask the Community - Quest Diagnostics

    LVHN Express Care - West End - Exam room

    LVHN Express Care - West End

    2.4(5 reviews)
    11.5 mi

    Thurs Oct 30th 2025 I arrived to facility and there were 2 girls just yacking away at the desk. I…read morebriefly described my issue and they both said that the facility couldn't help me & that they wouldn't do anything different than what I'm currently doing. I left the Urgent Care vowing to never return. A week later I went to the ER because the pain wasn't subsiding. Turns out I have 7 fractured ribs! How irresponsible. These ladies both need to be terminated. Fast forward 2 weeks: My adult daughter is not feeling well and has been vomiting for days. She called the Broadheadsville LVHN Urgent care against my warnings..... yup.... she also was refused treatment and decided to drive to the Quakertown Urgent Care where we have ALWAYS received superb care. Don't risk your well-being trying to get help from the Broadheadsville LVHN Urgent Care.

    I was a walk-in today for lab work at LVHN Brodheadsville. I checked in at the kiosk at 3:38pm and…read moretook a seat in the waiting room. At 3:45 a woman came out and asked me if I was waiting for lab work & I confirmed that I was. She told me, "our last appointment is at 3:45pm. I explained that I had checked in prior to that time & she said "I just finished with the previous patient". I repeated that I had checked in before their closing time, and it wasn't my fault that the previous patient took longer, so I asked if she could just do my blood draw, given it WAS 3:45 precisely. She said, "no, I asked her and she said no". I don't know who her/she was, assuming the supervisor, but that's just poor customer service. At any establishment if you check in prior to the last appointment regardless if the previous person takes longer, protocol says you still take that person. I would understand if I had checked in at 3:46pm but I did not. I was so livid at how unfair the situation was that I just walked out. When I got in my car to leave at 3:46pm I got a message through My LVHN that I cancelled my appointment! Lehigh Valley has lost it's consideration for they're patients since becoming such a large corporate entity and it's very disheartening. I take care of my 87-yr old mother and it's usually hard for me to get away. I won't go there again.

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    Quest Diagnostics - laboratorytesting - Updated May 2026

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