Need to get a blood or urine test done? This place is great. I scheduled my appointment online and Quest sent me a link to check in. Once I arrived this morning I clicked on the link to check in and waited just a couple of minutes. The staff were friendly and quick. They are respectful and professional. This location is clean and nice. read more

Waited three hours and they locked their doors while I was still in the building. They were rude and sarcastic. read more

Quest Diagnostics - The door is broken off the hinges! - A silver SUV is parked outside a building with a damaged glass door, which is leaning and partially open, in a commercial area. - Laboratory Testing Near Me - Denville, New Jersey

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HORRIBLE. Every time I go there, I feel like I am walking into a soul sucking pit of despair. I imagine this is what purgatory feels like. Seriously , they are so incompetent that I start to think how disappointed their parents are in their life choices. They are so slow. There is usually only one or two people there. The wait and scheduling is TERRIBLE. Everyone there is miserable. Plus, they CANNOT find scripts!!! read more

If you take the time to get the app, enter your data like insurance, home address, email, and a bit more, you can check in for a test in a minute. However, that's not a medical issue, just a convenience. The real reason is that Question is a remarkable testing company. I know that because I was hired years ago to re-engineer their help desk. I had to attend daily meetings that had every executive connected to medical testing in attendance. The impressive level of detail they went through every meeting proved to me that they had their business together. Any issues discovered resulted in action items and follow up reporting in a subsequent meeting. Finally, the phlebotomists are amazing. No pain, no bruises, nothing! I'm a big baby and I go for regular tests without a moment's hesitation ... read more

Absolutely worst staff. An issue every single time I went. Kept getting worse and worse. They also need a better system for the wait.

I made an appointment online. Arrived to find this in the CVS plaza. It is on the opposite end of the place from CVS. Checked in on my phone. Got texted about a minute later to come inside. I was surprised because I was 15 minutes early. David saw me quickly after arriving. Only because this is Yelp, I'll say he is Haitian and we spoke about Haitian food. We both love the food. His wife works there as well. Extremely friendly people. There is a kiosk to check in, but I never used it, I check in online. David hit the vein with one perfect stick. I'm a paramedic, so I feel I understand a bit about this, he did a great job and he was very clean. I had a fantastic experience. read more

Quest Diagnostics - Exterior view of Quest Diagnostics building with signage, parking lot, and leafless trees nearby. - Laboratory Testing Near Me - Denville, New Jersey

My phlebotomist at Quest Denville, Marleny, did not follow sterile procedure and did not invert my tubes. Before my venipuncture, she "cleaned" my injection site with only two swipes and then wiped it with non-sterile gauze. She put gloves on and touched the dirty arm rest with both gloved hands. She told me to make a fist with the two tubes. She then touched the injection site with the dirty glove on, contaminating the procedure, and immediately stuck me. I immediately told her all of this and she stared at me meanly. I then told her that this is important because she put me at risk of infection. She said that I was right, but didn't apologize. She managed to give me a small hematoma and I have easy veins, and she did not invert my tubes. All of these failures are not acceptable, most importantly the contamination of my procedure. read more

We recently had an appointment at Quest Diagnostics for my son's blood work. Unfortunately, there was a mistake made by the doctor's office with the paperwork. We had scheduled the appointment a month in advance, but the only available day was Saturday. In the past, we had been sent home due to similar issues. However, Kris R. went above and beyond to help us correct the mistake made by the doctor's office. We are extremely pleased with the professionalism and patience that Kris showed us. We look forward to visiting Kris R.'s office in Denville, NJ, again. Special thanks to supervisor Jackie Quinones for having such a dedicated team member. Thank you! read more

Ok I know this is a sentence someone RARELY says . But hands down BEST bloodwork test ever. I was in the waiting room and was greeted and called in by ALISON who was extremely bubbly, friendly, personable. She makes you feel extremely comfortable, it's like talking to a friend . She's extremely gentle and let me know ok here comes a little pinch and before I know it the tourniquet is taken off, and I had no idea that she was even done. She was so social and talkative throughout the whole entire process that it was extremely calming. I didn't even feel the pinch from the needle. She made the experience the best , and she was so fun and funny that I probably ended staying 5 mins after I was finished just chatting with her. I've had bloodwork plenty of times and this was the BEST experience I've ever had . If your in the area and need bloodwork I HIGHLY RECOMMEND Quest Diagnostic. And ask for Alison . There was no wait , I made my appointment online , I checked in, and within a minute I was called back . The center is SPOTLESS, it's the most clean , pristine Quest I have ever been to, everything was clean , neat, organized . Sanitized. Masks. I wish I could give more then 5 Stars! Tku Alison! read more

Quest Diagnostics - Quest Diagnostic Denville - Laboratory Testing Near Me - Denville, New Jersey

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REFUSE BLOOD WORK if a technician named LORETTA HILTON will do your blood work. She is one of the most rude people we have ever met. She used the largest needle and she punctured my vein so roughly. She did not even put a band aide. I had to do it myself. She had my grandmother who is 85years old for God sake, and hurt her. She is so unprofessional. DO NOT go to this location especially if that Loretta will do your bloodwork. We had bruises in the arm. read more

This is for Quest management. You need a receptionist. They are not value added; they are essential because younger inexperienced phlebotomists have little to no skills other than sticking a needle in a customer s arm. I check in on an iPad. Nobody was in the waiting room. Yes I am late but you took at least 5 patients that came after me. If you have to have paper version of the order, (not an image of a PDF) let me print my image as an option instead of asking me to call the ordering physician to fax it from the office. Alternatively please have enough brains to be able to read the tests and know what tests are synonymous or overlapping. Many thanks to Margaret who has customer service skills and saved the appointment. Suggest the Starbucks drinking woman who was going to school me on medical records and take the fax machine off line so that my physicians office tried to fax for half an hour get retrained. Go Margaret. read more

Came in for a life insurance physical , I usually have very tough veins and Loretta got it on the first try. They were quick and efficient I was in and out 14 minutes after my appointment time. read more

They renovated and updated this location recently making it so much better. The staff is very friendly and work as quickly as they can. They usually have 2 people working so expect a wait on weekends. They are only open until 12 on Saturday and their weekday hours are pretty limited as well. Make an appointment if possible. read more

Quest Diagnostics - Renovated lobby - Laboratory Testing Near Me - Denville, New Jersey

I booked an appointment on line last evening and it was for 11:15 this morning. When I arrived at 10 after 11 I checked in online and within minutes they texted me to come in. My name was on the screen with an 8 minute wait. I actually took 14 minutes and Margaret came out to get me. She was very pleasant and really good at drawing blood! The facility is clean and set up for social distancing and everyone seemed very pleasant. read more

I have a question about Denville, NJ location. Are we still able to lie down to get bloodwork taken? I am vasovagal and have been known to faint afterwards. I have to fast and usually pack a small lunch tote with crackers and juice. Would I be able to remove my mask to eat a little something while in the blood draw room? read more

Sorry excuse for a "security guard" at check in. Rude and incompetent employee who tells you that you're past your grace period for your appointment when you're already checked in and waiting. Very disappointed with my experience. read more

Appointments booked two weeks out. Put my name on the walk in list. The phlebotomist is giving the receptionist a massage while 5 people wait in their cars instead of taking patients while it's 28 degrees outside. Not very customer focused. Good luck if you have no appointment. Waiting 45 minutes already and still like 4 people before me read more

5 stars easy!! Appointment at 7:30, I'm out at 7:35. Fast, friendly service. Perfectly drew my blood, no pain or pinch. Clean office! Thanks Quest!! When you think of getting your blood drawn, think of Quest! Now, time for coffee ..... fasting sucks! read more

Quest Diagnostics - Blood work time! - Laboratory Testing Near Me - Denville, New Jersey

Denise is AMAZING!!!! I scheduled a 10:45, was seen almost as soon as I walked in at 10:30. Denise was friendly, quick and absolutely painless and I am not a fan of getting my blood taken. How did she make it feel like nothing happened?! Thank you!!!! read more

Don't waste your time here. With COVID and all, they send you a text saying you should check in on the phone, and wait in your car until you are texted to come in. I did this at the time of my appointment, but after ten minutes of no text, I figured I would go in and make sure it was done correctly. By this time, it was 11:11, eleven minutes past my appointment time, only because I was waiting in my car like I was told to! The rude "man" at the front "desk" who's job is solely to write a check mark next to the name of people who walk in told me that I can no longer be seen because I was there after my "grace period". The grace period, being ten minutes after my scheduled appointment time. First of all, it was one minute past and this "man" acted like I was twenty or thirty minutes late, and second of all, I was at the location, checked in, at my appointment time, but was waiting in the car as I was told to by the text message I received prior to the appointment. The lady who took my blood was nice though. The guy at the desk genuinely deserves to be fired, as all the complaints I see about this place solely revolves around him. He really acts like hot **** even though he does nothing at all and exists there solely to make people cry and be rude to them for fun. What. a. loser. Yikes, wish I knew his name... Quest, feel free to respond to this review with your usual automated message, and ultimately do nothing about it. Just felt others should know and be prepared for a rude, sorry excuse of a worker, that will greet you at this cursed location. read more

I needed to have blood drawn for my Dr to review. I made an appt online because they recommend it. Got there about 19 minutes early. No one in the main lobby so I sat waiting until someone came to the door. I told the woman I had made an appt. online. She asked me did I have the code. No I didnt but she checked the emails and saw my appt time. She said someone would call me when they were ready. It was only a few minutes before a young man came to the door and called. I don't remember his name but after reading someone else's review it may have been David. Anyway he told me to provide a urine sample. Whoops I thought, I had just gone at home and I didn't think I could provide same. He gave me a plastic cup with a lid and I went to try. No good. He said no worries maybe after he drew the blood I would be able to go. He stuck me expertly, one time. I have had troubles in the past with someone not being able to hit a vain with numerous attempts. Not with this guy. I still had to supply a urine sample and couldn't. He pit my name on a cup and told me to bring it back to him but before 2 o'clock when he would be gone. I did so and he was very accommodating, polite and professional Throughout the entire process. I felt like I had to leave a review to compliment Him. Sorry I don't have his name but he would remember, it just happened yesterday. Good job! read more

I go out of my way to go here. The people are efficient, friendly, and handle my queasiness wonderfully. They never make me feel self-conscious or stupid. Best of all its painless! read more