Went in for drug test, in and out in 15 minutes. [[HIGHLIGHT]]Staff was excellent![[ENDHIGHLIGHT]] I would highly recommend this location for frog screens. read more

[[HIGHLIGHT]]The people at the Lab were fine but the online system is the worst I have ever encountered.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I cannot access my labs because it keeps asking me to verify my identity.[[ENDHIGHLIGHT]] I go throught the process and it says "Success" but when I try to acess my labs, once again it asks me to verify my identity. [[HIGHLIGHT]]Caught in a Do-Loop. Abysmal system!!![[ENDHIGHLIGHT]] read more

My doctor needed me to do some thyroid blood test work, so he sent me to Quest Diagnostics for the blood work. [[HIGHLIGHT]]This was very convenient for me because all I had to do was check in at the kiosk when I arrived at the lab and just wait in the waiting room area for my name to be called.[[ENDHIGHLIGHT]] They have a large screen at the Check-In counter that shows your name and when you are not in line to be called by the lab technician. The lab technician called my name and took me to the back to get my blood work done. She was very professional and very nice, and made me feel very comfortable when doing my blood work. She took my blood work and made me sign out on a pad, and I was on my way within 15 minutes. This was a good experience and it was quick which I like very much. Quest Diagnostics is a good place for lab work, and would be glad to come back here again if I needed blood work to be done. read more

Quest Diagnostics - waiting room area - Laboratory Testing Near Me - Carmel, Indiana

[[HIGHLIGHT]]They by far have the shittiest customer service of any place I've ever been to.[[ENDHIGHLIGHT]] They are not nice. [[HIGHLIGHT]]There's not even a person you can talk to and when you do they're really shitty about it.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Trying to get a cup for my daughter's urinalysis test. filled out the stupid computer thing and still sat there for 30 minutes and still didn't get a cup[[ENDHIGHLIGHT]] and then [[HIGHLIGHT]]the woman comes out and says did you put your name in fill out the paperwork again on the computer[[ENDHIGHLIGHT]] read more

well, [[HIGHLIGHT]]I scheduled an appointment for a blood draw (Rx already on file) at the Mainstreet Carmel location for 1230 (lunch hour). Arrived early and checked in via the link in my text...only to discover that my appointment had been made at ANOTHER LOCATION ACROSS TOWN in Fishers, IN![[ENDHIGHLIGHT]] [[HIGHLIGHT]]Needless to say, I could not make it thru Hamilton County lunch traffic in 30 min...so I missed a scheduled appointment because of a screwup by Quest.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Also, dont try to call the office, you will be put on endless hold and told that the best way to successfully get a test is to SCHEDULE AN APPOINTMENT ONLINE![[ENDHIGHLIGHT]] read more

I hate hate hate getting my blood drawn, but the phlebotomist at this Quest location made it very easy. I hate getting my blood drawn so much that I usually have to request to lie down first. So the staff usually has to find a bed and get me comfortable so that I don't pass out. I know -- I'm high maintenance. For whatever reason, this Quest and their staff put me at ease, and I was able to suck it up and sit in a chair like a normal person. And I didn't faint! And the phlebotomist was very quick and talked to me the whole time to take my mind off the fact that she was taking my lifeblood from me. She was so good, and she didn't leave a bruise or anything, which is rare for me. Check in is very easy. There isn't a person at a desk here -- instead, it's a touch-screen kiosk. You can scan your ID and insurance card if you have one, too. I only waited about 5 minutes before I was called, which is great, but keep in mind that I made an appointment beforehand. The waiting room was super organized and spacious, and it was actually a relaxing place to wait. read more

[[HIGHLIGHT]]There seemed to be a bit of a mixup with other guests as we arrived for our scheduled labs, but the service I received here was friendly and fast.[[ENDHIGHLIGHT]] I checked in for my appointment about 20 minutes early and was called back about 10 minutes before my appointment. The tech I worked with was friendly, ensured the accuracy of the order she received from my doctor before proceeding to draw my blood, and worked quickly. read more

I went to get an iron blood test. the girl that was going to do my test told me the insurance might not paid for the test. she said I would be responsible for the charge of $281.00. she didn't know what She was doing. I call my insurance company and they said they pay for all blood tests. she lied to me. there is a very good lady named cat that has a lot experience and would never lye. I will go back only if I can have cat to do my blood test. most of the people working there aren't worth much as a tech. read more

Over an hour wait from my appointment time. [[HIGHLIGHT]]The lady who greeted me was rude.[[ENDHIGHLIGHT]] Avoid this location.

Signed in as a walk up. Kiosk stated it could be a wait up to one hour. 3 hours later still no service. I could go on and on about the different levels of poor service but why bother. Do yourself a favor and DON'T GO to this facility. Zero stars but I have to post at least one to post this review. read more

[[HIGHLIGHT]]The people are usually great but the wait times and check in process are terrible.[[ENDHIGHLIGHT]] - No front desk person (kiosk). - [[HIGHLIGHT]]I needed to just drop off a specimen and it's not clear how to do it[[ENDHIGHLIGHT]] - [[HIGHLIGHT]]Once they tell you what to do, you have to wait 20+ minutes just to hand them the sample you prepared[[ENDHIGHLIGHT]] read more

Made an appointment for 2:10 on a Friday and got there early. "They" took me in ten minutes early and the young girl was very efficient in drawing blood. On occasion I have been told that I am a difficult stick, but she had no problem. They claim to take walk ins, but I wouldn't try that. (I did earlier and waited an hour before I left without seeing anyone. read more

I feel bound to return to upgrade my review of Quest, which was very negative a year ago when they had taken over the Mid-America Labs and couldn't get their act together at any of the locations I visited. I'm having a much better experience--scheduling and wait times vastly improved. Even with appointments, wait times seem to vary by location. The facility at 116th and Meridian/Pennsylvania seems to be the most punctual with appointments. I cannot speak to the experience of walk-ins. read more

Seriously... Every time I visit this location even with an appointment it takes 1 plus hours to be seen. If I could give zero stars I would.

I'm absolutely appalled with the service we received at Quest Diagnostics, located on 13420 North Meridian St on 04/22/23. I arrived as a walk-in close to 11:30AM and the site closes at 12PM. There was one other person sitting in the waiting area, who was also a walk-in and was saying she had been waiting a long time. There were no other patients inside being served at that time when an African-American staff member came and told both of us that we would have to wait another 25 minutes for her next appointment and cannot serve either of us in the meantime, which made absolutely no sense, given the site would close by 12PM. She could've seen both of us in that time but stated she would not serve either of us beyond 12PM and if we had issues, then we should "go and see HR". The patient in front of me was an elderly ill patient, who had visited a week back and tried to explain to the phlebotomist that Quest had incorrectly processed her previous labs at the time so she was asked to return but now being told that she wasn't going to be seen. It was evident that patient care was not a priority for Quest, something which I questioned the phlebotomist on and that there was no policy on their website stating we couldn't be seen with nearly 30 minutes to go. She became extremely defensive and said to return during during the week, which is impossible for me as I work and can only do weekends, so I had to unfortunately leave the site without having the labs completed. read more