I normally do my lab work early in the morning to try to avoid any long wait times. I stopped in at…read moreabout 6:00AM and essentially was in and out in about 15-20 minutes. The signing in process is easy, they have a tablet where you input your information and it accurately tracks the time you have to wait to be called. The waiting area had plenty of seats for you to wait but as a result of Covid now they have about 4-5 chairs which are socially distanced. The staff is quick and very nice as they are drawing your blood which is good because I don't really like needles.

I hate getting my blood drawn so much. I get sweaty, hot and shake like a chihuahua lol but…read moreshoutout to Emelie/Emily for helping me get through it with her calming and easy going vibe!There was so much to be drawn and I was so nervous but she was super gentle, quick, incredibly nice and talked me through it all with no pain or bruising! I was in and out under 15 minutes even during covid. She deserves ALL the recognition cause she's truly the best out there!!! Thank you so much again to Emelie/Emily for turning a dreadful experience into such a positive one, going to always ask for you from now on :)

Worst, coldest, dreary, uncomfortable waiting room. Like something out of a nightmare. Cold &…read moreinhuman. No human contact No receptionist, Just a screen. No one to answer Basic questions & a very locked door. A tv thats loud and repeat looping same information over & over. No color just all a non discript graige. All hard cold surfaces. Blood drawal brief. When I told the technician the results needed to go to 2 of my doctors she began to argue with me. Not a great experience.

No customer service at all. Wait to drop off a sample is almost 2 hours. I'd rather forgo medical…read morecare. This place is absolutely inefficient.

I went to the Quest at 999 Silver Lane in Trumbull, CT, and could not have had a better experience…read more The office was clean, check-in was seamless and the phlebotomist was professional and competent. When it comes to blood work, I am a very anxious patient. She was able to keep me calm and focused, and did a wonderful job. THANK YOU.

I think the key with any of these places is the parking and people. And all it takes is a backup of…read moreclients to clog the arteries of such places. Been there a few times since my doctor is in the building, so its convenient. Never had a problem there, have not seen a backup, and if the impersonal keypad is daunting, there is usually someone there to assist. Wish they would have a flipper so clients can turn off the TV. This is not a sports bar. Woman on staff was helpful and efficient. Parking is free and EZ. And hours are not as tight as some other Quest labs. But you would think that after they punctured me and put a hole in my arm, and took my blood in vials, I would at least get a candy bar.

I disagree with the original reviewer. For one, Labcorp is not that ubiquitous, so having a…read morelocation available in Fairfield is WAY more convenient than having to shlep a half hour or more to the other locations. Two, SO what, the worker got your wife's name wrong!! JEEZ! That comment reflects more on you and your attitude than on the worker. Three; between the two of us, my spouse and I have been to this location a total of 5 times and neither of us had to wait more than 10-15 minutes to be taken care of. Finally, are you kidding me? You actually felt the need to mention "Law Suits?" WOW!! Just WOW!! I actually feel sorry for that person because they come off as consumed with the little things in life. Maybe they have never experienced a genuine crisis. Life is WAY too short to get so worked up and create drama where there's no "there, there."

Make an appointment, it doesn't matter. Sitting 45 minutes waiting after our appointment for a 15…read moreminute check and then they call my wife's name wrong. It's Shannon. No degree needed there. Medical facilities need to understand they're getting paid to keep us waiting. Those that are self employed shut down while waiting for the appointment we made an hour ago. Why take appointments if you can't keep them? Wait for the excuses... here they come. Law suits have been won for this. I get 10 minutes plus or minus but 45? Shame on you for not taking our livelihoods more seriously.

2 and a half hour for a walk in. Super empty during that time of day. Every thing else was goodread more

It's so complicated figuring out how to reserve an appt online. I walked in as soon as they opened…read moreSaturday morning and there was already no availability for me. I feel like they should be able to handle a better demand and simplify the online process. I'd like to add there wasn't a human at the front desk, just a kiosk. When I tried calling the night before and day of, there wasn't an available representative, just automated service. I know it's cost effective having technology take over positions, but it'll be nice to have a human provide customer service from time to time.

They are the only show in town, so if you need blood work done, you're kinda stuck. Appts have to…read morebe made in advance online. The staff can be hit or miss, demeanor-wise. One person working there didn't even say hello to me when I got called in - but had no problem thumping me for a copay in advance, however. I told her to bill the insurance...the result? An $80 visit that they wanted to charge me for was otherwise covered. It's just a sad scene to see those old, defeated, lonely souls taking their slow and long walk across the empty parking lot of what was once a thriving Trumbull Center, just before 6am, for their fasting lipid tests and such.

It is appearant that staff I'd completely incapable of reading physician lab orders. MD orders…read moresimple tests, yet the Phlebotomist orders something entirely different. Will follow up with insurance company on Monday to dispute the charge for the incorrect test ordered. Quest is a joke. This company should be shut down due to complete incompetence.