Sarita goes above and beyond when doing her job always with a smile on her face always gentle personable with empathy. Never in a rush, but quick and efficient she deserves a promotion/raise. She is the only person I go to do for blood drawings and I live in another town. read more

I am bummed because I have been a loyal patient of this location for years. The technician I usually have is efficient, kind and smooth. Today, I had a technical error take place and my appt was removed. I explained to another tech I had checked in by phone from home in time- that I added myself to the waitlist after the cut off because the screen did not have my name. Other patients and I are blown away they would not just take me and make a one time exception- and instead they kept pushing back, "called a supervisor" and said I had to wait. Horrible customer service- a smart place would have just helped me considering my long time history. I get not wanting people to abuse the system, this was a unique situation. I will be going to the Black Rock location (with much higher ratings) moving forward! read more

The worst of the worst , 2 hours waiting in stand by few nurses inside one check in and they keep me in, sign of a decline of civility, don't come here ! read more

Worst, coldest, dreary, uncomfortable waiting room. Like something out of a nightmare. Cold & inhuman. No human contact No receptionist, Just a screen. No one to answer Basic questions & a very locked door. A tv thats loud and repeat looping same information over & over. No color just all a non discript graige. All hard cold surfaces. Blood drawal brief. When I told the technician the results needed to go to 2 of my doctors she began to argue with me. Not a great experience. read more

No customer service at all. Wait to drop off a sample is almost 2 hours. I'd rather forgo medical care. This place is absolutely inefficient. read more

Reinaldo, phlebotomist in the Black Rock Turnpike Fairfield location, is fantastic! He was such a gentleman and helped me to get the proper coding so that my cholesterol test would be covered by Medicare. He went ABOVE AND BEYOND. I cannot thank him enough! read more

This location is very busy, and the automated schedule system overschedules them, which puts a lot of pressure on the staff as well as patients left waiting well beyond their wait times. But Tracey is a gem! Kind, patient and bends over backwards to accommodate your needs. And with expert skills, I didn't feel the needle at all! read more

The worst. Lazy and unbelievably irresponsible. When I was there one of the workers was basically taking a shopping bag of medical supplies home. I dropped off a 24 hour urine sample I'm a huge container they provided, labeled with my name and phone number, which they promptly lost. read more

If I could give zero stars I would... Had an appointment at 3:30. Signed into kiosk at 3:15. Wait time on TV said 38 minutes. I ask receptionist about appointment; am told only 3 people ahead of me, she can "bang through" in 15 minutes max. Wait until 3:45. Am called to front desk; have to reconcile order with doctors office. Am called back at 4; daughter sits in chair and technician begins to verify info only to be pulled out to deal with an "emergency". Am still waiting; it is 4:09... Have a feeling this is the last time we come here... read more

Logged in on the iPad. Waited. 20 min later never called over. Literally NO ONE there to do my labs in the unlocked facility on Tuesday at 3:30. Ridiculous. read more

Quest Diagnostics - Laboratory Testing Near Me - Fairfield, Connecticut

Who gives five stars for an appointment to get blood drawn? It sounds crazy, especially coming from me, the person who's so deeply terrified of doctors that it took a full 8 years to elapse before it seemed reasonable to schedule a routine checkup. So, here am I, in need of blood work and dreading the date like it was my own funeral. While it did take 30 minutes for me to be seen, I was so utterly paralyzed with fear that I could have probably sat for half a day without noticing. I warned my phlebotomist right away that I wasn't going to be an easy case, but she was wholly unperturbed. Down the hall we went, to a room with a reclining chair to catch me in case I should faint, although I'm relieved to report that it was ultimately unnecessary. It took only one jab, and it didn't even bruise, days later- A small miracle since my skin is whiter than a sheet of computer paper. The technician even went out to reassure my escort that I was taking so long because I had died, but because I was using the bathroom afterwards. I deeply regret not getting her name; I'm so grateful for her skill and geniune kindness. read more

I had made an appointment the day before for 8am, they had no.record of it. I had to wait 45 minutes to be brought in.

On my August 25th I arrived at Quest Diagnostics fasted and ready to check-in through the kiosk system. Shortly after I was greeted by a phlebotomist in the waiting room informing me I was not in the system, had no ordered tests, my scheduled appointment was not valid and I could leave. I questioned how this could be and asked her to check again she told me no and the only resolution was a paper faxed test report from each office would be required (there were three - one primary and two specialists). After several phone calls and negotiation she let know that I was in the system but was entered into there system wrongly and this was my fault. I politely let her know that I do not perform the data entry at my doctor's offices. After some time I was called in for my blood draw. I had been warned that they need to be reminded when you have overlapping tests across doctors to not let them know. She assured me that she was accounting for this. I wound up giving over 15 viles of blood (a small 4"/8" basket filled to the top). I was verbally abused by the phlebotomist regrading showing up with three doctors tests (at one time) and that my name, which contains an apostrophe was inappropriately entered in thier system. She continued to berate me until I asked her to stop and stated that I am "trying to live my life and take care of my health". It was a very stressful experience and I will not be going back for any blood tests for a while. I nearly passed out and felt like I had been mugged. I highly recomend have a conversation with your doctor to ensure there are alternatives to Quest for your testing. read more

I, too, would give this a zero star rating if that was possible. I brought my son to this Fairfield Location (1305 Post Rd) two days ago for a blood test. He's 12. I made an appointment for 3 pm, took him out of school early, and had an hour scheduled before I had to leave to get my daughter. I thought this would be plenty of time. Despite the TV screen telling us we only had to wait 2 minutes for our scheduled appointment, we waited 37. I know this because it said so on the lab tech's screen when we were FINALLY taken into the blood draw room. Another woman who'd been fasting since 10 am the day before had been waiting 48 minutes. One man gave up after waiting 40 minutes. Here's the number one reason this service was unacceptable: there were NO patients in the blood draw rooms and FOUR in the waiting room. There were at least 3 staff members that I saw, one of which left the office, went outside and returned to tell us we would be seen soon. She didn't come back for another 20 minutes. During that time, we could see the staff members through the door. They were chatting and laughing. One woman sat on the floor and chatted with a colleague who was leaning against the wall beside her. All of this was happening while four people waited in the waiting room. Two of us actually had appointments. I knocked on the door so they could hear me and they completely ignored me and went on chatting. This behavior is inexcusable. Also, when we finally got into the blood draw room, the woman who took the blood was unfriendly and did not seem to be well acquainted with taking blood from children. Luckily, my son is a very well-behaved and brave 12 year old. She didn't tell him any of what she was about to do (i.e. "I'm going to put this on your arm to act as a tourniquet," "I'm going to stick this in to take your blood," etc.). This was my son's first ever blood draw experience and she said nothing to him in an attempt to explain things or put him at ease. I did. If this had been my daughter, who's terrified of needles, I don't know how we would have gotten through it with someone who was so impassive and unsympathetic. A year ago, I went to this same clinic myself, the same behavior occured. I waited for almost an hour and there were NO PATIENTS inside the clinic then either. I assumed I had visited on a bad day. Turns out every day at this clinic is a bad day. This has to be rectified. Look at the online reviews for this clinic. They're all awful. And they're all true. If I behaved in the way these women did at my job, I would be fired. You're supposed to be helping people during a somewhat (or perhaps very) stressful time in their lives. No one WANTS to be in this office. No one WANTS to have their blood taken. We HAVE to do this. You should be doing everything you can to support us through this time, and make it a more enjoyable (or at least less stressful) experience. read more

Somehow they continue managing to mess up online appointments I made. Almost nobody in the waiting room but over 20 minutes delayed serving me after I made an online appointments. Never any apologies, but otherwise friendly. read more

Nobody in waiting room yet waiting for an hour. Understaffed employees just chumming it up in the back.

The wait was long but that was my fault for not making an appointment. The staff was so friendly and extremely flexible with me. Special thanks to Flo who went above and beyond! read more

Very sterile environment- so much nicer when people would greet you and answer a question of you had one. Now a computer screen greets you and there is no color or painting in the office. Gray and depressing - I'm all for technology but not at the expense of human interaction . Also I think the log in system is unfair to people who may be unable or don't know how to use an iPad My grandparents for example would not know what to do and there is no one to help. Sad. Late phlebotomist read more

Quest, Post Road location, only gets two stars for the convenience and cleanliness. Otherwise no stars are given for the technician who took care of me. She was extremely rude. Talked way too fast and avoided any eye contact, let alone any kind of smile. She acted as if she was angry with me (makes me wonder if it was some kind of bias) When finished, she was out of sight, and just left forms to sign along with my credit card left on table. She made the whole experience even more uncomfortable. I was not expecting any small talk, but just common courtesy would've been appreciated. Dreading going back there. read more

The girls were very polite and kind... The problem was .. they were playing music on their cell phones where I was getting blood drawn.. It was musiccthat repeativly said the "N " and " F " word! Totally inappropriate. It should be a quiet and relaxing environment for the patient. I love all types of music.. but that was very unprofessional. read more

Everyone here is super friendly but I give only 3 stars because every time I come here they are always down a staff member because someone is out getting food! Literally every time I'm here a staff member walks through the door with food in hand and a full waiting room- it just bothers me! They also handle their own personal business on the phone during business hours- from getting their car fixed to ordering clothes for their children. I've heard it all. Again, staff is super friendly but I think the waiting room could be emptied faster if they waited for their break to get food and they handled their own personal matters on their own time not their patients time. read more

Wonderful service from Jason and Yvica today!! Five star bedside manner and made the whole thing more bearable for someone with a needle phobia. read more