Who gives five stars for an appointment to get blood drawn? It sounds crazy, especially coming from…read moreme, the person who's so deeply terrified of doctors that it took a full 8 years to elapse before it seemed reasonable to schedule a routine checkup. So, here am I, in need of blood work and dreading the date like it was my own funeral. While it did take 30 minutes for me to be seen, I was so utterly paralyzed with fear that I could have probably sat for half a day without noticing. I warned my phlebotomist right away that I wasn't going to be an easy case, but she was wholly unperturbed. Down the hall we went, to a room with a reclining chair to catch me in case I should faint, although I'm relieved to report that it was ultimately unnecessary. It took only one jab, and it didn't even bruise, days later- A small miracle since my skin is whiter than a sheet of computer paper. The technician even went out to reassure my escort that I was taking so long because I had died, but because I was using the bathroom afterwards. I deeply regret not getting her name; I'm so grateful for her skill and geniune kindness.

I am bummed because I have been a loyal patient of this location for years. The technician I…read moreusually have is efficient, kind and smooth. Today, I had a technical error take place and my appt was removed. I explained to another tech I had checked in by phone from home in time- that I added myself to the waitlist after the cut off because the screen did not have my name. Other patients and I are blown away they would not just take me and make a one time exception- and instead they kept pushing back, "called a supervisor" and said I had to wait. Horrible customer service- a smart place would have just helped me considering my long time history. I get not wanting people to abuse the system, this was a unique situation. I will be going to the Black Rock location (with much higher ratings) moving forward!

I went to the Quest at 999 Silver Lane in Trumbull, CT, and could not have had a better experience…read more The office was clean, check-in was seamless and the phlebotomist was professional and competent. When it comes to blood work, I am a very anxious patient. She was able to keep me calm and focused, and did a wonderful job. THANK YOU.

I think the key with any of these places is the parking and people. And all it takes is a backup of…read moreclients to clog the arteries of such places. Been there a few times since my doctor is in the building, so its convenient. Never had a problem there, have not seen a backup, and if the impersonal keypad is daunting, there is usually someone there to assist. Wish they would have a flipper so clients can turn off the TV. This is not a sports bar. Woman on staff was helpful and efficient. Parking is free and EZ. And hours are not as tight as some other Quest labs. But you would think that after they punctured me and put a hole in my arm, and took my blood in vials, I would at least get a candy bar.

I disagree with the original reviewer. For one, Labcorp is not that ubiquitous, so having a…read morelocation available in Fairfield is WAY more convenient than having to shlep a half hour or more to the other locations. Two, SO what, the worker got your wife's name wrong!! JEEZ! That comment reflects more on you and your attitude than on the worker. Three; between the two of us, my spouse and I have been to this location a total of 5 times and neither of us had to wait more than 10-15 minutes to be taken care of. Finally, are you kidding me? You actually felt the need to mention "Law Suits?" WOW!! Just WOW!! I actually feel sorry for that person because they come off as consumed with the little things in life. Maybe they have never experienced a genuine crisis. Life is WAY too short to get so worked up and create drama where there's no "there, there."

Make an appointment, it doesn't matter. Sitting 45 minutes waiting after our appointment for a 15…read moreminute check and then they call my wife's name wrong. It's Shannon. No degree needed there. Medical facilities need to understand they're getting paid to keep us waiting. Those that are self employed shut down while waiting for the appointment we made an hour ago. Why take appointments if you can't keep them? Wait for the excuses... here they come. Law suits have been won for this. I get 10 minutes plus or minus but 45? Shame on you for not taking our livelihoods more seriously.

It's so complicated figuring out how to reserve an appt online. I walked in as soon as they opened…read moreSaturday morning and there was already no availability for me. I feel like they should be able to handle a better demand and simplify the online process. I'd like to add there wasn't a human at the front desk, just a kiosk. When I tried calling the night before and day of, there wasn't an available representative, just automated service. I know it's cost effective having technology take over positions, but it'll be nice to have a human provide customer service from time to time.

2 and a half hour for a walk in. Super empty during that time of day. Every thing else was goodread more