Friendly staff, quick time there. I've given a lot of my…read moreblood there! I feel good doing this.

Usually pretty quick. Unfortunately have had to wait several times over 20 mins prior to giving…read moreblood.

I live a considerable distance from this clinic and did not receive an appointment time for my…read morephysical in the paperwork provided. I attempted to call to schedule the appointment, but the voicemail indicated a 48-hour callback policy. Since I was required to complete my physical within that same 48-hour window, I did not want to risk missing the deadline and therefore made the drive to the clinic in person. When I arrived, there were multiple receptionists in the back who could have answered my call but did not. The receptionist who assisted me informed me that I would need to speak with the individual responsible for scheduling physical appointments. I waited for her to come out; she asked a few questions and then returned to the back. When she returned, she appeared disorganized and stated that she was unable to schedule me for that day. Her name is June Hathaway. I found her demeanor to be condescending and unprofessional.

My visit at Whatcom Occupational Health was very quick and easy. Jo got me in and out in 20 minutes…read morewhile training a coworker!

As dismayed as I was to hear that Peacehealth sold their labs to Quest Diagnostics, I was hopeful…read morethat the efficient, cheerful, accurate services previously performed by Peacehealth would carry over to Quest. Um, nope. Not even close. A few weeks ago a loved one needed a "stat" blood test to see if a serious infection might be present. Because his doctor's office was right across the street from Quest's location in the "Bunker Building" outside the hospital, we walked right over for a blood draw. And then we waited. And waited. And waited. Even though there were only two other patients present in the waiting room on this weekday afternoon, we waited for over an hour for this blood draw. But that wasn't the worst of it. The test was supposed to be run right away, so that we could make a decision about the severity of my loved one's symptoms. In fact, there was a chance that hospitalization might be required depending on the outcome. Our physician assured us that as soon as she heard back from Quest she would contact us, and that at most it would be three hours. So we headed home and waited for her call. FOUR hours later, she called. She was very dismayed. After trying several times to get ahold of Quest, she found out they had "accidentally" sent my loved one's STAT blood test to Seattle. Apparently, instead of blood tests being run locally as they were when Peacehealth ran the lab, Quest sends the blood to their main facility in Seattle. But stat labs are supposed to stay and be run in Bellingham. This was a huge oops, with potentially life-threatening consequences. We waited several more anxious hours until his blood was located and the test was run - in fact the call from our doctor did not come until well after midnight. For a "stat" test that had been ordered before 4pm. I absolutely will do everything in my power not to use Quest labs if at all possible. I can only hope other peoples' lives aren't being put in danger by their poor service.

So slow no office person, so the person drawing your blood is also doing the paperwork, they were…read more40 minutes late for my appointment, I can see why have a office person doing the paperwork. I was recently to UW medical center 10 minutes from check in to check out and this was a walk-in

This is the only quest diagnostics in Lynden Washington. I was a walk-in standby. Unfortunately all…read morewalk in appointments for full today, so I was prepared to drive to Bellingham. However, the awesome med lab technician here Diego fit me in between his appointments, even though he didn't have to. Amazing. This guy deserves a bonus! Gabriel

Absolutly horrible company. Worst customer service is horrendous. And thats if you can actually get…read morea human to talk to you. Their check in machines are rubbish. And their staff are rude. ​

Very disappointed that I chose to stop in for a PCR COVID test here --I DO NOT recommend this…read moreplace. They presented to me that results would be emailed to me 24-36 hours after the test. I had a family event coming up and wanted to know if my symptoms indicated I was positive for COVID and was assured that I would get results within 36 hours and probably closer to 24. I got my results back this morning--64 hours later! The reason cited--it was the weekend. I politely asked them to consider a refund and they flatly told me they don't give refunds. BTW, I tested negative and could have joined my family in lieu of being isolated all weekend! Also wasted $189!

Went for pre-employment drug test And the man working there was upset about the Test saying I was…read morelucky he was going to do the test. Very rude. I will never go here again and I'm going to report him to the company that sent me to him. I believe he did not like filling two lines of paperwork out. Very lazy, should not run a business. Maybe he should stay at home And not work with the public. This is for peoples lives and health and he treats it like it's garbage to him. Disgusted.

Interesting that a place where their business is to provide medical diagnostic services doesn't…read moreseem especially interested in providing that service. They claim to accept walk-ins, but today I walked into their deserted lobby inside Sunset Safeway and checked in at kiosk which required me to make an appointment, the first available timeslot being 2.5 hours later.

Julie is the best, most painless, nicest person I've ever had take my blood! And I'm hard to…read morestick. I normally allow only 3 tries before I call a halt, but Julie gets me on the first try. She was moved though from a lab next to my doctor's office though, to a lab inside Safeway. It took a bit to track her down, but when someone is that good, you find them! Thank you so much Julie for your accuracy, professionalism, and caring attitude!

I visited the 1100 Larrabee Avenue clinic on 7/8 at 2pm and had to wait 25 minutes just to be…read moreturned away. During that time an older lady came in to drop off a sample and the rep told her she'd have to wait, that he couldn't tell her for how long because it was just him there and she should go elsewhere. He saw me waiting and said nothing. He took the one other person back (who must have had an appointment), then came out and said he couldn't help me today because he was booked up. I looked around and said there was no one else there and he said he needed to take a break. This is horrible customer service and Quest should be monitoring their service levels better as this is outrageous!

If I could give less than one star I would I work in the healthcare profession had a sample to drop…read moreoff at the local quest. waiting for a half hour to continue to find out that I had to wait longer to drop off the specimen that did not belong to me because they were people that had appointments that had to have specimens taken from them. I understand appointments should take priority however, I was not a walk in to have a specimen taken. I recommend going anywhere else but the facility in Fairhaven. Yes this was my experience. So sad!

I've rated this place low before for bigger reasons... the tech was efficient and nice. What…read morehappened to hippa? I checked in via the kiosk because the mobile check in doesn't work. Then she has me state my first and last name and date of birth no less than 3 times for the waiting room to clearly hear. She almost said what test was ordered but caught herself just in time. How about checking my license one more time without the announcement of my personal info for all.

Went in for pre-employment labs and drug screening. Lady was very rude and did not care for my…read moreneeds. I asked for a urine hat and was told no. She was rushing me and did not seem to care to help me. I can't give samples without a hat. Except she let me take my purse in but not something to help me! Also took my blood and ignored me when i said my veins are better on one side and proceeded to use my other arm. She did not know how to do her job and i was there for 3 hours

As an RN patient after several "visits" I'm so impressed with this location's friendliness,…read moreprofessionalism, cleanliness & specimen retrieval ability. I'm critical of such labs but this one is above any other I've experienced in this area. Would highly recommend to all needing these services!