As dismayed as I was to hear that Peacehealth sold their labs to Quest Diagnostics, I was hopeful…read morethat the efficient, cheerful, accurate services previously performed by Peacehealth would carry over to Quest. Um, nope. Not even close. A few weeks ago a loved one needed a "stat" blood test to see if a serious infection might be present. Because his doctor's office was right across the street from Quest's location in the "Bunker Building" outside the hospital, we walked right over for a blood draw. And then we waited. And waited. And waited. Even though there were only two other patients present in the waiting room on this weekday afternoon, we waited for over an hour for this blood draw. But that wasn't the worst of it. The test was supposed to be run right away, so that we could make a decision about the severity of my loved one's symptoms. In fact, there was a chance that hospitalization might be required depending on the outcome. Our physician assured us that as soon as she heard back from Quest she would contact us, and that at most it would be three hours. So we headed home and waited for her call. FOUR hours later, she called. She was very dismayed. After trying several times to get ahold of Quest, she found out they had "accidentally" sent my loved one's STAT blood test to Seattle. Apparently, instead of blood tests being run locally as they were when Peacehealth ran the lab, Quest sends the blood to their main facility in Seattle. But stat labs are supposed to stay and be run in Bellingham. This was a huge oops, with potentially life-threatening consequences. We waited several more anxious hours until his blood was located and the test was run - in fact the call from our doctor did not come until well after midnight. For a "stat" test that had been ordered before 4pm. I absolutely will do everything in my power not to use Quest labs if at all possible. I can only hope other peoples' lives aren't being put in danger by their poor service.

So slow no office person, so the person drawing your blood is also doing the paperwork, they were…read more40 minutes late for my appointment, I can see why have a office person doing the paperwork. I was recently to UW medical center 10 minutes from check in to check out and this was a walk-in

I live a considerable distance from this clinic and did not receive an appointment time for my…read morephysical in the paperwork provided. I attempted to call to schedule the appointment, but the voicemail indicated a 48-hour callback policy. Since I was required to complete my physical within that same 48-hour window, I did not want to risk missing the deadline and therefore made the drive to the clinic in person. When I arrived, there were multiple receptionists in the back who could have answered my call but did not. The receptionist who assisted me informed me that I would need to speak with the individual responsible for scheduling physical appointments. I waited for her to come out; she asked a few questions and then returned to the back. When she returned, she appeared disorganized and stated that she was unable to schedule me for that day. Her name is June Hathaway. I found her demeanor to be condescending and unprofessional.

My visit at Whatcom Occupational Health was very quick and easy. Jo got me in and out in 20 minutes…read morewhile training a coworker!

Made an appointment on their website on Friday morning for a Friday morning (same day appointment)…read more Arrived early and the place was quiet as there was no one in the waiting room. I signed in at a mobile kiosk with my driver's license and insurance card. A few minutes later I was in the back with a friendly young phlebotomist. She was super patient with me (I have difficult veins) and I have to say she is one of the best I have dealt with in recent years. What could be easier? Nothing! Very clean, nice parking lot with lots of spots. Safe area. My new go to lab yay!

treated well by staff, efficient at blood draws. Like being able to make appointments.read more

Interesting that a place where their business is to provide medical diagnostic services doesn't…read moreseem especially interested in providing that service. They claim to accept walk-ins, but today I walked into their deserted lobby inside Sunset Safeway and checked in at kiosk which required me to make an appointment, the first available timeslot being 2.5 hours later.

Julie is the best, most painless, nicest person I've ever had take my blood! And I'm hard to…read morestick. I normally allow only 3 tries before I call a halt, but Julie gets me on the first try. She was moved though from a lab next to my doctor's office though, to a lab inside Safeway. It took a bit to track her down, but when someone is that good, you find them! Thank you so much Julie for your accuracy, professionalism, and caring attitude!

We had a horrible experience, the staff was rude and they lost my daughter's sample after an…read moreextremely painful blood draw, where they went through her veins twice, and left bruises for 2 weeks after! When they eventually found the sample, they said it was contaminated (because they went through the vein) and said she should just come back in to have it redone. I drove her to Bellevue to an experienced tech with a different company, rather than put her through that again. After she nearly fainted post draw and they offered her nothing we decided anywhere else would be better than Quest. If 0 stars was possible that's what i would give this establishment.

If I could give a zero for this morning's visit to Quest Diagnostics 3001 Squalicum Parkway,…read moreBellingham, WA, I would. Unfortunately the lowest rating the scale allows is 1. Most of my physicians use different labs, so it has been a long time since I came to a Quest facility. It was bad then, but soooooooo much worse now! Quest has been quite ingenious in creating a system which encourages a passive aggressive, unkind, disrespectful, rude, demeaning attitude in their employees. I came home in tears and will die of what ever ails me before returning to a Quest lab.

I have no idea if Yelp reviews actually help hospitals. But I'll give it a shot…read more I went to the ER here for a bad cut and I don't think my care here could've been any better. They were professional; courteous, thorough and overall very helpful. My cut healed up just fine and they did a great job applying/removing the 15 stitches I needed. Did I have to wait forever? Yeah. There's a thousand other people there all with varying conditions and levels of urgency. So that's understandable. But when it was my time to be seen, I couldn't have asked for better nurses or doctors to take care of me.

Rude staff, sexual harassment going on in the EVS department, housekeepers do not clean properly…read moreand are not properly trained, 40 years of build up and filth in every room of that building, mean management, you do not want to work there, they will not be on your side, you'll just get replaced! SERIOUSLY I seen the housekeeping lead guy literally touch every lady in that hospital and myself a well. I filed a complaint and they were not on my side whatsoever! I waited my entire life to work there and now I'm extremely ashamed that i did. They have no respect and no care for the people around them. Save a waste of your time, don't go there...

Very disappointed that I chose to stop in for a PCR COVID test here --I DO NOT recommend this…read moreplace. They presented to me that results would be emailed to me 24-36 hours after the test. I had a family event coming up and wanted to know if my symptoms indicated I was positive for COVID and was assured that I would get results within 36 hours and probably closer to 24. I got my results back this morning--64 hours later! The reason cited--it was the weekend. I politely asked them to consider a refund and they flatly told me they don't give refunds. BTW, I tested negative and could have joined my family in lieu of being isolated all weekend! Also wasted $189!

Went for pre-employment drug test And the man working there was upset about the Test saying I was…read morelucky he was going to do the test. Very rude. I will never go here again and I'm going to report him to the company that sent me to him. I believe he did not like filling two lines of paperwork out. Very lazy, should not run a business. Maybe he should stay at home And not work with the public. This is for peoples lives and health and he treats it like it's garbage to him. Disgusted.

the wait to get the lab test is decent and the people giving you the blood work do this as fast as…read morethey can. the problem i have is that they dont send the blood lab results into my pharmacy. I have to call in and its hard to contact quest diagnostics or anybody for the information.

I just left Julie put band on my arms 4 times while she was talking to her friends about her day…read more She then rolled her eyes and looked at me. Then been my normal text came through and stuck me the first time on my right arm and she just kept joking around and was not taking it serious I find it completely uncomfortable she was massaging my arm and not taking her job seriously at all I pray this is the first and last time I have an encounter with her

actually zero or minus stars would be more accurate. just like all other quest locations in…read morebellingham, yelpers consistently give them poor reviews, and quest headoffice consistently does nothing about it. they make a mockery of the word 'health' in healthcare workers, and all other healthcare workers should insist on these terrible people in this terrible 'monopoly' being classified just as 'workers' -people who just do a job, don't care about you and are quite happy to be like that. i made an appointment on line 3 days ago, for 130pm today. i arrived and logged in at 1pm (this quest closes from 12 - 1230 so i knew they wouldn't be backed up with patients yet)... but stefanie left the building while i was sitting there, and her super sleepy looking low energy, unfriendly male companion managed to do 2 patients between 1 and 1.30pm, stefanie returns, takes her time and 1.40pm calls someone else (all the people in the waiting room arrived after me). i challenged her about that seeing as i had an appointment - she lied straight to my face saying they were backed up with patients and i will have to wait. yikes. that's how quest trains their uncaring staff? as i said, by all the other reviews of quest locations in bellingham having poor reviews, you can expect the worst (or prolly better to have zero expectations coz they will do their best to destroy an positive expectations you may have). if a competitor opens up in bellingham, there will be masses of people who will change to them, because quest really sucks at pretending to be caring - they are a health UNCARING organization.

The Birchwood person is excellent but if you are out of their hospital network to get your tests…read morecan be difficult.