I have no issues with the "Flexologists" however they seem to turnover quite frequently and while…read morethey all are trained in the stretch lab technique they all have their own variations and flow for stretching clients. My issue is with the lack from management to understand that sometimes listening to the client about taking a break is just as important. I had been going twice a week for over six months and felt I needed to see if I could manage my "stiffness" on my own for a while. I had just been charged for a new plan of sessions and so had four remaining streches on my account when I asked I could take a break and come back in 4-6 months and use the remaining paid stretches. The manager, Brendan, assured me he "had me" and things would be on hold until I decided to return. Then, this past month, I had a new charge on my credit card for a new set of stretches, and when I reached out, no offer to refund those charges and if I wanted to cancel it would require a 30-day notice, which I know is in the contract, however I had asked not to have any new stretches added to my account several months prior and he ignored that request. In my opinion they should have reached out to me prior to charging my credit card with new stretches since I was on a break and not just charged my card without letting me know. When I wrote an email back to Brendan, he did not even respond to it! Needless to say I am very disappointed with how this was handled and will find other options for stretching moving forward.

If I could give zero stars I would. This place is clearly geared toward locking one into a package…read morethat is overpriced and not worth the money given that I t is something one can easily do at home. To top it all off, I was erroneously charged for something I did not purchase and then accused of lying about it. This was a terrible experience and urge GREAT skepticism. The alleged manager has a very bad attitude and no understanding of customer service.

I've been getting stretches for the past several months as a way to improve flexibility and…read moremobility. Lirim and Kelsea are the best flexologists. They both really pay close attention to areas that need attention and carefully work through different stretch exercises to provide improvement. I can definitely feel a difference in my movement

Took my husband here as a Valentines date and it was great! Good communication before, during, and…read moreafter. Friendly, knowledgeable staff. Clean facilities. Will def be back!

Horrible customer service. Will not allow me to cancel my membership. Look at the yelp reviews as…read morewell Better Business Bureau records on this business. They have a terrible customer service history. Stay away at all costs!

Enjoyed my intro session with Kyle a few weeks ago and my first full session with Lindsay today…read more She was very knowledgeable and gave me a thorough "four block" stretch session. Also provided nutrition and core workout tips that as we chatted, which were very helpful and definitely above and beyond what I expected. I will be booking again with Lindsay soon!

I've been getting stretches for about 12 years, and my stretch with Kylei at Georgetown StretchLab…read morewas by far the very best stretch I've ever had. I bought the three 25-minute stretches/$99 summer special, and this, my first stretch with Kylei, was fabulous. She is so strong and used many techniques and stretches that I've never experienced. The facility is clean and very pleasant. Dan, the GM, is so personable and helpful! It's definitely my new stretch home.

I was traveling to DC and went to the StretchLab for a good stretch from all the traveling. Great…read morecustomer service! Great stretch coach. Feeling better and it helped my sore shoulder from lifting luggage. Highly recommend.

Did the trial $49 for 50 mins. Upsell to include non skid socks for 16…read more The stretches are ok depending on the person and what concerns the individual has. It was friendly service then comes the sale for the packages offered. Its great to try. Im not sure about the packages if it will be worth it.

I am absolutely disgusted with the service and the predatory billing practices at this location. I…read morecanceled my membership during the grace period, yet they continued to charge me month after month. I personally went in multiple times to resolve the issue, and every visit was met with excuses, incompetence, or outright dismissal. Instead of fixing their mistake, they escalated the situation and threatened to send my account to collections for charges I never owed in the first place. This place operates like a scam. Avoid it unless you enjoy being ignored, overcharged, and harassed. My experience with this facility has been unacceptable and deeply frustrating. Despite canceling my membership within the designated grace period, I continued to receive charges. I visited the location several times to address the issue, yet the staff failed to take corrective action and allowed the unauthorized billing to continue. The situation escalated to the point where they threatened to refer my account to a collection agency for charges that should never have existed. This reflects a serious lack of accountability and customer care. I strongly advise others to avoid this establishment to prevent similar issues. This place is a complete rip-off. I canceled my membership on time, but they kept billing me anyway. No matter how many times I went in to fix it, they refused to stop the charges and even threatened to send me to collections for THEIR mistake. It's outrageous, unethical, and absolutely unacceptable. Do yourself a favor and stay far away from this location unless you want to be overcharged, ignored, and bullied.

I've been going to Stretch Lab for two months and have to give a shout-out to Chad, my…read more"stretchologist". From day one, Chad has made each session feel personalized and effective. His positive attitude is contagious, and he genuinely listens to my needs, tailoring every stretch to target areas that need extra attention. As a runner, I tend to be tight and the assisted stretching has been a huge help in my training. Chad's approach combines professionalism with a relaxed vibe. I Highly recommend stretch lab, and especially Chad, to anyone looking to elevate their mobility and well-being! Can't wait for the Bethesda location to open.

Had an awesome stretching experience here! I came in not knowing what to expect because I had never…read morehad a guided stretching experience before, but the greeters were really nice and made me feel welcome! I had a 25 minute stretch session with Paul and he did a great job. I'm not a particularly flexible person, but the session definitely stretched me out. I walked out feeling great! Looking forward to coming back soon!

The facility is very clean and inviting. I'm able to feel relaxed while also making real progress…read moretoward my mobility and flexibility goals. I recently had a session with Evie C., and she was amazing very personable and engaging. She coached me through each movement and even suggested additional exercises to work on outside of our sessions. I love when professionals are passionate about their work! I came in for pain relief in my shoulders and legs, some from sleeping wrong and others from a recent training session at the gym. I truly believe this type of stretch therapy offers longer-lasting results than a typical massage, and in some cases even more impact than physical therapy or certain chiropractic treatments. I highly recommend StretchLab for anyone looking to improve mobility, flexibility, and overall body recovery.

I feel very fortunate to have gone to Stretch Lab in Gainsville. The owner, Jeff, and the staff are…read morephenomenal. I highly recommend it. In just a short period of time I feel better, less aches and pains, & greater mobility. It's worth every penny.

Other reviewers are right: it's a scam. Thought my membership was canceled but they billed me…read moreanyway - up to $800! Awful customer service. Refuse to give me a penny back. And the people working locally don't have the ability to address issues. It's all through "corporate" and you know what that means.

While this has been my first time participating in any type of stretch program, I'm now eight…read moresessions in with StretchLab Alexandria and love it! Personnel has always been welcoming and Nohamin, my stretch specialist, always goes the extra mile by customizing my sessions around my injuries. Highly recommended!

If it could be less than 1 star, it would. After seeing ads…read moreand watching online, I purchased a $100 gift card for husband in mid-July. Since that time we have attempted to schedule an appointment via their online system (fill out but won't submit), phone (no answer or voicemail), and in-person (nobody there). Today, at 8:00 am my husband went to the One Loudoun site, and someone was there with a client, but didn't offer to help my husband, so he started to explain his problem anyway but didn't get resolution. Took the general manger's card and called it, again no answer or voicemail. In the meantime, I have also sent an email to the One Loudoun location without reply. Do yourself a favor, book an appt with a reputable massage therapist instead. I will attempt to get a refund from their corporate offices. Wish me luck.

I don't know how the other locations are, but I'd avoid this location…read more There has been a lack of availability for sessions, because of the lack of instructors. Cancelations happen more than I'd like, and I've been canceled without notification. One session had the guy behind the register laying on one of the beds, just playing on his phone, while customers were actively in this business.

Great location. Clean and bright. Staff is courteous and helpful. An excellent stretch!read more

From the owner: StretchLab offers personalized 1-on-1 assisted stretching sessions dedicated to delivering lasting…read moreresults. Our certified Flexologists utilize science-backed techniques to help you achieve a deeper, more effective stretch than you can on your own. Benefits include increased range of motion, improved posture, reduced muscle tightness and better overall movement during your daily activties. StretchLab is great for working professionals looking to reduce tightness, busy parents that need to relieve stress, active retirees who want to maintain their mobility, and competitive athletes who want to accelerate their recovery and performance.