I have no issues with the "Flexologists" however they seem to turnover quite frequently and while…read morethey all are trained in the stretch lab technique they all have their own variations and flow for stretching clients. My issue is with the lack from management to understand that sometimes listening to the client about taking a break is just as important. I had been going twice a week for over six months and felt I needed to see if I could manage my "stiffness" on my own for a while. I had just been charged for a new plan of sessions and so had four remaining streches on my account when I asked I could take a break and come back in 4-6 months and use the remaining paid stretches. The manager, Brendan, assured me he "had me" and things would be on hold until I decided to return. Then, this past month, I had a new charge on my credit card for a new set of stretches, and when I reached out, no offer to refund those charges and if I wanted to cancel it would require a 30-day notice, which I know is in the contract, however I had asked not to have any new stretches added to my account several months prior and he ignored that request. In my opinion they should have reached out to me prior to charging my credit card with new stretches since I was on a break and not just charged my card without letting me know. When I wrote an email back to Brendan, he did not even respond to it! Needless to say I am very disappointed with how this was handled and will find other options for stretching moving forward.

I traveled to DC and was experiencing back pain and overall stiffness. I had heard good things…read moreabout StretchLab from a co-worker, so made a 50 min appointment with Dan. It was amazing and resulted in relief that I wouldn't have gotten from massage or chiropractic care. I highly recommend a 50 minute session at this location and look forward to return visits any time I am near a StretchLab.

Took my husband here as a Valentines date and it was great! Good communication before, during, and…read moreafter. Friendly, knowledgeable staff. Clean facilities. Will def be back!

This membership was the one thing I didn't know I needed! Since I've been going the past couple of…read moremonths, I am able to move so much easier. For the last several years, I have had to wait a few seconds (before moving) going from a seated position to standing to make sure everything is okay. Now, I am able to go from a seated position to standing and move right away in one seamless motion (most times, lol). Also, I am able to lean over in my car and pick up things that drop to the floor. I haven't been able to do this either for the past several years. Full disclosure, I've been working on losing weight also, and this has also assisted with my restored mobility. But, overall, doing my assisted stretches at StretchLab has made a dramatic improvement in my life! Special shout out to Jasmin C., Zee M., and Di'en J for their AWESOME service! They've all made me feel like family! :)

Enjoyed my intro session with Kyle a few weeks ago and my first full session with Lindsay today…read more She was very knowledgeable and gave me a thorough "four block" stretch session. Also provided nutrition and core workout tips that as we chatted, which were very helpful and definitely above and beyond what I expected. I will be booking again with Lindsay soon!

Very deceptive cancellation process that jives with other negative reviews of this company online…read more We called the Norwood, MA studio to cancel our month to month membership ahead of the automatic renewal date as outlined in their own policies. In compliance with their own cancellation process as outlined in detail on their website we both emailed the studio and spoke directly with the studio manager, Ryan. He refused to accept our cancellation notice and charged our credit card $100. Ryan was rude and combative on the phone. We strongly recommend that customers look elsewhere for similar services.

I've been getting stretches for about 12 years, and my stretch with Kylei at Georgetown StretchLab…read morewas by far the very best stretch I've ever had. I bought the three 25-minute stretches/$99 summer special, and this, my first stretch with Kylei, was fabulous. She is so strong and used many techniques and stretches that I've never experienced. The facility is clean and very pleasant. Dan, the GM, is so personable and helpful! It's definitely my new stretch home.

I was traveling to DC and went to the StretchLab for a good stretch from all the traveling. Great…read morecustomer service! Great stretch coach. Feeling better and it helped my sore shoulder from lifting luggage. Highly recommend.

Did the trial $49 for 50 mins. Upsell to include non skid socks for 16…read more The stretches are ok depending on the person and what concerns the individual has. It was friendly service then comes the sale for the packages offered. Its great to try. Im not sure about the packages if it will be worth it.

Ruju is amazing... knows how to work on every area that is a problem. My flexibility has improved…read moredramatically thanks to her great work. Highly recommend Stretch Lab if you are in need of improving your flexibility!

I've been going to Stretch Lab for two months and have to give a shout-out to Chad, my…read more"stretchologist". From day one, Chad has made each session feel personalized and effective. His positive attitude is contagious, and he genuinely listens to my needs, tailoring every stretch to target areas that need extra attention. As a runner, I tend to be tight and the assisted stretching has been a huge help in my training. Chad's approach combines professionalism with a relaxed vibe. I Highly recommend stretch lab, and especially Chad, to anyone looking to elevate their mobility and well-being! Can't wait for the Bethesda location to open.

Had an awesome stretching experience here! I came in not knowing what to expect because I had never…read morehad a guided stretching experience before, but the greeters were really nice and made me feel welcome! I had a 25 minute stretch session with Paul and he did a great job. I'm not a particularly flexible person, but the session definitely stretched me out. I walked out feeling great! Looking forward to coming back soon!

The facility is very clean and inviting. I'm able to feel relaxed while also making real progress…read moretoward my mobility and flexibility goals. I recently had a session with Evie C., and she was amazing very personable and engaging. She coached me through each movement and even suggested additional exercises to work on outside of our sessions. I love when professionals are passionate about their work! I came in for pain relief in my shoulders and legs, some from sleeping wrong and others from a recent training session at the gym. I truly believe this type of stretch therapy offers longer-lasting results than a typical massage, and in some cases even more impact than physical therapy or certain chiropractic treatments. I highly recommend StretchLab for anyone looking to improve mobility, flexibility, and overall body recovery.

I feel very fortunate to have gone to Stretch Lab in Gainsville. The owner, Jeff, and the staff are…read morephenomenal. I highly recommend it. In just a short period of time I feel better, less aches and pains, & greater mobility. It's worth every penny.

While this has been my first time participating in any type of stretch program, I'm now eight…read moresessions in with StretchLab Alexandria and love it! Personnel has always been welcoming and Nohamin, my stretch specialist, always goes the extra mile by customizing my sessions around my injuries. Highly recommended!

I was a pre-opening member, but no longer. Be cautious and enter into membership with your eyes…read morewide open. With regards to service, the on-site team is good. However, there has been a great deal of staff turnover, which does lead to service inconsistency. My larger concern is that you need to always remember that it is a membership driven company. There appears to be a constant push to up-sell and a transaction driven focus with a polite veneer. Again, be cautious and know what you are signing up for.

A friend recommended Stretch lab after I shared that my sciatic was jacked up! Kelly is my…read moretherapist! Kelly has changed my life after that one session! We "go together"! She encouraged me that I'm more flexible than I think! She stretched my piriformis muscle in a way that I could never do by myself! We practiced deep breathing that led to deeper stretches! I slept like a baby! Can't wait for my next session! Kelly is a trained dancer and offers a calm and relaxing environment!

If it could be less than 1 star, it would. After seeing ads…read moreand watching online, I purchased a $100 gift card for husband in mid-July. Since that time we have attempted to schedule an appointment via their online system (fill out but won't submit), phone (no answer or voicemail), and in-person (nobody there). Today, at 8:00 am my husband went to the One Loudoun site, and someone was there with a client, but didn't offer to help my husband, so he started to explain his problem anyway but didn't get resolution. Took the general manger's card and called it, again no answer or voicemail. In the meantime, I have also sent an email to the One Loudoun location without reply. Do yourself a favor, book an appt with a reputable massage therapist instead. I will attempt to get a refund from their corporate offices. Wish me luck.