These people are disrespectful and I would not reccommend anyone buying from them. The hair is totally horrible. Some people get good bundles, most get bad. Do not play weave Russian roulette with this company. The weave was literally still in the bags after a week, took them out to install and the hair was shedding and I could foresee tangling. The hair looks good in the store but do not be fooled. I did not even install it yet and it was bad. This hair resembled the cheap hair in the beauty supply store and I did not even get to install it yet. Went to exchange and the customer service was horrible.The lady had a attitude and was not trying to help.(yes, we were very calm) When we asked for the manager, the lady called him and we talked to him on speaker. That is very unprofessional and distasteful.A manager should be available to speak in person. They have a NO REFUND NO EXCHANGE POLICY. They did not tell us this when we went to buy the hair. I believe every customer should be given this very important information as they are purchasing a product. When I go to a store that has this type of policy they have always warned me of their policy. Printing it on a receipt is not completely informing a customer of the policy. When we called headquarters to get better help they were apologetic but nothing was done. Even after pointing out the poor customer service. Buying from this company was a nightmare. $150 down the drain. Horrible hair and horrible customer service. I took time out of my busy schedule to write this review because it was that bad. I warn everyone do not get robbed and mistreated by this company!!!!! read more