1. Queen City Services & Door Company

0

Springfield, MO

Queen City Services & Door Company

4.2 (9 reviews)
Closed • 8:00 am - 5:00 pm
Updated 1 month ago

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Response time

3 hours

Response rate

100%

Services - Queen City Services & Door Company

Automatic garage door installation

Manual to automatic door conversion

Garage door opener replacement

Queen City Services & Door Company Photos

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Ask the Community - Queen City Services & Door Company

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Brookline Doorworks

Brookline Doorworks

(11 reviews)

Brookline has been a fantastic company to work with for our business and personnel garage doors…read more Fair pricing, excellent installation, and service. This is where we start for any of our garage door needs.

I would not recommend this company based on our experience…read more We had used them for several jobs in the past and trusted their recommendations. Unfortunately, we later discovered that our garage door openers had been under the manufacturer's warranty the entire time. After we had already paid this company more than $800 for unnecessary parts, we learned that the necessary replacement parts could have been provided by the manufacturer at no cost under the warranty. We only discovered this after we began working with Ollie's Garage Door. Ollies came to the property, took photos of the manufacturer stickers on the openers, and personally contacted the manufacturer. Because he took the extra time to investigate the issue, we learned that the units were still under warranty and that the manufacturer would provide the necessary replacement parts at no cost. We cannot say enough good things about Ollie's Garage Door. He truly went above and beyond for us. He was thorough, knowledgeable, honest, and willing to take the extra steps necessary to find the right solution instead of simply recommending additional repairs. We highly recommend him and are incredibly grateful for the level of service he provided. Unfortunately, our experience with the previous company was very different. They had removed the broken parts from our property during their repairs. Once we learned about the warranty, we discovered that those original parts were needed for the warranty claim. When we contacted the company and asked for the parts to be returned, we were told they had already been thrown away. We were then told that we could come pick up a new part from them for free and that they would "never speak to us again." We were also billed $99 for a service call in which they inspected another job and provided an estimate identifying the parts that were needed--parts that, again, were covered under the manufacturer's warranty. Because the original parts had been discarded and were needed by the warranty company for replacement, we were told that the $99 charge would be waived. We simply asked for confirmation of that agreement in writing so that everyone could move forward and consider the matter resolved. Instead, the call was ended, and we have still not received written confirmation. We understand that mistakes and misunderstandings can happen. What is most disappointing is how the situation was handled once the warranty issue and discarded parts came to light. After spending more than $800 on repairs and later learning that the units were covered under warranty, we expected clear communication, professionalism, and a reasonable effort to resolve the situation. Based on our experience, we would not use this company again or recommend their services. On the other hand, we HIGHLY recommend Ollie's Garage Door. Ollie's willingness to do something as simple as photograph the manufacturer information and make a phone call ultimately saved us from continuing to pay for parts that were covered under warranty. He truly went above and beyond, and his honesty and customer service earned our trust.

Queen City Services & Door Company - garage_door_services - Updated October 2026

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