Rm 431 Feces on the toilet was the kicker for me…read more Management never called me back but today when I called them they refunded the room.

Easy check in process, digital key if desired. Breakfast is not free and compared to other Hilton…read morehotels it's like the one they do for free. Wish the breakfast was included and not an extra cost. Cute Chiefs photo op in lobby area. I can't wait to see the remodel when it's complete. The pool area was clean and nice but this particular day whirlpool was not working. Fitness area is very nice. Plenty of seating around the pool with a bathroom nearby that's large family size. Convenient for a mom of littles. I wish outlets in the rooms had USB ports or outlets with them. There are plenty of regular outlets to accommodate multiple devices with cords. Refrigerators and microwaves as well as a Keurig machine with pods. Showers are hot in the morning and plenty of towels. There is room service order menus available. Lots of restaurants nearby in walking distance or door dash

Rooms are old and dingy, but the service has always been friendly so no complaints and I've…read morecontinued to stay here for work. Unfortunately, they now have adopted some shady charging practices and rude/dismissive employees. I didn't receive a receipt for a recent stay, and when I called to have a copy emailed Maria & Jade couldn't have been less helpful. They kept telling me I made a reservation through Expedia (don't even have an account) and stayed through the 4th (I left on the 3rd) and trying to provide me a receipt for less than the amount that my credit card was charged. When I asked if I could speak to a manager, I was told to "go ahead and file a dispute with your credit card company if you feel like that's what you need to do". Is that really my only recourse here? Would never stay again.

We were unable to use the balcony due to rotting wood, and the whirlpool was not working order. We…read morewere also not included in the group rate after we were told we would be. I never received a call back and was never reimbursed. I will take review down if I ever get reimbursed.

Pleasant stay so far.I would give it 4.5 stars (I click 5 since there's nothing in between 4 and 5)…read morebesides the carpet looking old. Dog friendly place. Peaceful surroundings and clean. Friendly staffs. Breakfast was awesome. Bathroom, beds and room clean. The ac/heater works. Bathroom has big bottles of shampoos, condition and lotion which is great! Shower works perfect. Accessible to food and shopping. I highly recommend this place.

I have been staying at this location 1 per year for the past several years. The experience is…read morealways excellent, and the amenities are spot on. I've never had an issue at this location and the staff, from front desk to room service, has always been very friendly and helpful. The rooms are always clean and odor free and the soundproofing is good enough I am rarely disturbed by surrounding rooms. The continental breakfast is also well managed. Rotating food in and out at a good pace ensuring freshness throughout the morning.

I made a reservation for a room from the IHG app less than an hour before I made it to the hotel. I…read morebooked a room for one person and a random number of beds. I did have a room with 2 queen beds. The room was completely SILENT despite there being a high school or college team of some sport being registered. There was an instance of flammable materials that needed cleaning up. They were handled immediately! There was a toilet paper holder that sat at an angle. The gentleman on the front desk was so incredibly helpful! He jumped to assist with the maintenance issue and added the toilet paper holder to a maintenance request. He did offer to see what he could do for me - which was so sweet! - but there was nothing he could do. It needed to be removed and reseated. This may well have been the quietest hotel I have ever stayed in!! The cleanliness was unquestionable! I did not have an accessible room as I normally like but I had plenty of space. The shower was inside a tub. Shower seats are available by asking for them at the front desk. I was driving from Denton TX to Hastings MN. This was my stop for the night. It was relaxing and everything I needed to start the next morning well rested! -- just like in the commercials Even the app, is easy to use!

Not a good place at all. Elevator was not working. We got a room were the AC was not working. They…read morechanged me to another room. The fan exhaust from the bathroom not working. The bathroom door would not lock. Here for 4 days and house keeping never came. Staff was nice enough to give a discount, that's the only good thing.

Staying at the Drury has never been disappointing. This location was no exception. The room was…read moreimmaculate, and the food provided for breakfast and for the kickback was wonderful. The staff was so helpful and made us feel welcome from the moment we walked in. This is by far my favorite hotel chain as each experience is equally amazing.

I stayed here for one night, after driving in for a family event the next day. It was so easy to…read moreaccess from the interstate, but you could definitely hear the interstate traffic from the side of the hotel we stayed on. I stayed in a room with two double beds, which was perfect my kid and I. The next morning, we enjoyed the massive buffet available, including fresh pancakes being made in front of you! I was very pleasantly surprised. The hotel was very busy, but definitely quieted down around 10:30pm. I would absolutely stay here again in the future!

My husband says: it's clean! Check in was easy. There are convenient transport for our luggage to…read moreour room. Conveniently located close to malls & restaurant, just a short distance to the freeway, or across the freeway. The elevator is conveniently located. I say: the hand towels I used, is so thin, we have 50 years older towels at home thicker than that! The blinds, when I try to open so I can see the window view, broke or unable to open or close. One white shade was loopsided, but hubby managed to open and close the black shade. The pillows were so high, I had bursitis all night long. The light/fan in the bathroom is noisy, and annoying. It was drafty when we walked in, but hubby adjusted them, and it warmed up. I love the sink & faucet, just the towels were thin. I managed to be able to watch old western movies on GRIT, and it reminded me of my dad's love for western movies, and I do remember many of those stars! Breakfast: We thought it was organized and tasty and they have everything, but the sweet potato should have been cooked a tad more. I finally got my waffles made.

Very nice hotel. Clean and in excellent location. Would stay here again. Close to restaurants…read moreshopping and interstates

Really nice suite hotel here. Two separate bedrooms with two separate bathrooms & showers. Full…read morekitchen, stove, microwave, refrigerator, dishwasher & includes kitchenware/utensils. Check in was quick with friendly service. She gave us quick room directions, all the times for pool & exercise, plus wi-fi info all without asking. Morning breakfast was hot with eggs sausage biscuits oatmeal waffles yogurt muffins bagels cereal coffee juice; they have it all! It was busy & the one lady staffer kept up well!! When leaving I remember to add the Marriott points & spoke with Jordan at the front desk who quickly found my info to add my points & we were off. What a pleasant stay here. I'm sure we will be back!

Probably deserves a minus after 3 stars. A little run down. AC was loud. Was only here for one…read morenight. Front desk help was great though. Breakfast was hard-pass. Chick fil A was nearby

I'd hate to be in this room if it was hot outside because our AC sucks... loud AF and at 61° on…read morehigh it's hardly even cool in here.

Overall this wasn't a terrible hotel to stay at for a night but we wouldn't recommend it or stay…read moreagain. The hallway outside the pool smelled of urine and stayed there all evening. I went to ask the front desk for a toothbrush and the lady at the desk was loudly talking about another customer, using their room number and how she was "sick of them". I understand that some people can be frusterating but it is very unprofessional to discuss that in front of other customers and in that tone. When I came in around midnight, the front doors were completely open and there was nobody at the front desk. Doesn't feel safe. The only positive is the breakfast. It had variety and was very fresh. We preferred the morning staff, they were very friendly and helpful.

Reserved a room online with no issues. Rolled up and checked in around 7pm, went out for dinner,…read morethen came back to our room. Very quiet and smells refreshingly clean! Comfy bed and nice pillows (I wish I could find pillows like this!). Pet friendly!! We brought our dog in, free of charge, and he was treated kindly. The free breakfast was delish, but we had one nitpick about it: No real butter for their waffles. They had margarine available, but some things just can't be replaced. Overall, great place to stay in a nice, quiet neighborhood.

I recently stayed here when I was in the area. This place has an abundance of parking, plenty of…read moreoversized Vehicles here. There's a great ordeal of things to check out in walking distance. The hotel was pretty clean, checking in was convenient and not an issue. The hotel itself is a bit outdated , fitness room was very lackluster for what it was. Surprised you have to use two remote to operate the TV. Breakfast was very disappointing. Overall, it's still an average place to stay a night at.

If you don't have kids, this is not the hotel for you. Lots of families stay here cause of the…read more"waterpark." I wouldn't call it a waterpark per se, but it definitely had a better pool area for kids. Beware of smelling like chlorine for a long time after thought. Easy access off the freeway.

Horrible service disrespectful front desk worker the kid with the red hair doesn't know what he's…read moredoing and is highly disrespectful. I can't believe his attitude and the way he talked to his customers. He told me he didn't know corporates number so I can go over everything with them. Then I asked for him to get ahold of management and he told me he can't but once I got ahold of corporate and started a case I come inside with corporate on the phone and he tells me how he's gotten ahold of Managment and is waiting for a response back so he was only gonna get ahold of management if he felt it was necessary and all this started over my fridge and microwave not working in my room since July 20th at 5pm and here I am without a new room and without a working fridge and microwave on July 21st at 4:09 pm this is just unacceptable and very disrespectful.