Rm 431 Feces on the toilet was the kicker for me…read more Management never called me back but today when I called them they refunded the room.

Easy check in process, digital key if desired. Breakfast is not free and compared to other Hilton…read morehotels it's like the one they do for free. Wish the breakfast was included and not an extra cost. Cute Chiefs photo op in lobby area. I can't wait to see the remodel when it's complete. The pool area was clean and nice but this particular day whirlpool was not working. Fitness area is very nice. Plenty of seating around the pool with a bathroom nearby that's large family size. Convenient for a mom of littles. I wish outlets in the rooms had USB ports or outlets with them. There are plenty of regular outlets to accommodate multiple devices with cords. Refrigerators and microwaves as well as a Keurig machine with pods. Showers are hot in the morning and plenty of towels. There is room service order menus available. Lots of restaurants nearby in walking distance or door dash

The whiskey & wine bar is small but lots of fun! They have darts, corn hole, connect four, and ping…read morepong. Plenty of places to sit and several TVs. Very cozy and lots of fun! We stayed in a deluxe king sized room. Bed was comfortable, water was hot, heater worked well. No issues or anything. Free breakfast in the AM. Included: toast, bagels, scrambled eggs or fried eggs, cereal, Turkey sausage, potatoes, yogurt, coffee, sodas. It wasn't grand, but it wasn't the worst that I've had either. Can't complain too much about a free hot breakfast. For the price & quality - this place is pretty great! There's a nice area in the back of the hotel with a lake and trails. If it wasn't freezing outside, I'm sure it would be lovely to walk around and explore. I would stay here again.

Booked an upgraded room for a balcony room. Got there and checked in and sign on balcony said it…read morewas closed due to safety. Called front desk, they said they would check with sales team for possible discount and never heard anything back. Disappointed- rooms need updating.

I have been staying at this location 1 per year for the past several years. The experience is…read morealways excellent, and the amenities are spot on. I've never had an issue at this location and the staff, from front desk to room service, has always been very friendly and helpful. The rooms are always clean and odor free and the soundproofing is good enough I am rarely disturbed by surrounding rooms. The continental breakfast is also well managed. Rotating food in and out at a good pace ensuring freshness throughout the morning.

DON'T STAY HERE! This place is infested with ants and bed bugs! Housekeeping made my bed with ants…read moreinside the sheets. I also ended up covered in bed bug bites. It was a nightmare to deal with to ensure I didn't bring any home. Management told me they would take care of it and never refunded my stay. Guest services also was also no help.

I made a reservation for a room from the IHG app less than an hour before I made it to the hotel. I…read morebooked a room for one person and a random number of beds. I did have a room with 2 queen beds. The room was completely SILENT despite there being a high school or college team of some sport being registered. There was an instance of flammable materials that needed cleaning up. They were handled immediately! There was a toilet paper holder that sat at an angle. The gentleman on the front desk was so incredibly helpful! He jumped to assist with the maintenance issue and added the toilet paper holder to a maintenance request. He did offer to see what he could do for me - which was so sweet! - but there was nothing he could do. It needed to be removed and reseated. This may well have been the quietest hotel I have ever stayed in!! The cleanliness was unquestionable! I did not have an accessible room as I normally like but I had plenty of space. The shower was inside a tub. Shower seats are available by asking for them at the front desk. I was driving from Denton TX to Hastings MN. This was my stop for the night. It was relaxing and everything I needed to start the next morning well rested! -- just like in the commercials Even the app, is easy to use!

ants all in the room, they got into my bag of dog food (was on the table), couldn't feed my dogs…read moretheir food. dog hair (not from mine) all in the bed and sheets. i wish hotels weren't all booked up but unfortunately they were and i had to choose to stay here instead of my usual stop in kansas.

I stayed here for one night, after driving in for a family event the next day. It was so easy to…read moreaccess from the interstate, but you could definitely hear the interstate traffic from the side of the hotel we stayed on. I stayed in a room with two double beds, which was perfect my kid and I. The next morning, we enjoyed the massive buffet available, including fresh pancakes being made in front of you! I was very pleasantly surprised. The hotel was very busy, but definitely quieted down around 10:30pm. I would absolutely stay here again in the future!

My wife and I were really impressed with our stay at Drury Inn. It was conveniently located and…read moreeasy to find from the airport. It was about 25 minutes from Kansas City Airport and is technically in Blue Springs, MO. Literally every single employee we encountered was genuinely friendly which made for a nice stay. We opted for the King Suite since it wasn't very expensive. It was a huge two room suite with living room and bedroom. Each room had a TV and there was plenty of seating. Bed was comfortable but walls were pretty thin. Our neighbors were really noisy. Bathroom was nice but it had no exhaust fan so it was very drippy and wet after a shower. Not only is there a very large free breakfast buffet with fresh made pancakes, waffles, eggs, potatoes, biscuits, and more but you also got free dinner that included three free cocktails per guest per night! The dinner rotates the choices each night. First night was pasta and second night was bbq sliders. Each night also had a nacho bar. I assumed the drinks would be watered down but nope, these were some strong cocktails! They had a menu of different cocktails you could chose from or they had beer and wine. Our large party was having a good time after our margaritas and cherry vanilla sours. Hotel also had a bar and restaurant you could order from. They had $5 desserts you could bring back to the buffet area and they were seriously huge and decadent for $5. I had a giant fruit turnover with a huge scoop of vanilla bean ice cream. Others got a chocolate lava cake that also came with ice cream. Great deal! For the price this was a great hotel. Everybody was friendly, room was comfortable, and the complimentary breakfast and dinner was a nice surprise. They also provided ice scrapers in the lobby for your vehicle if you didn't have one handy which was useful with the snow storm.

My husband says: it's clean! Check in was easy. There are convenient transport for our luggage to…read moreour room. Conveniently located close to malls & restaurant, just a short distance to the freeway, or across the freeway. The elevator is conveniently located. I say: the hand towels I used, is so thin, we have 50 years older towels at home thicker than that! The blinds, when I try to open so I can see the window view, broke or unable to open or close. One white shade was loopsided, but hubby managed to open and close the black shade. The pillows were so high, I had bursitis all night long. The light/fan in the bathroom is noisy, and annoying. It was drafty when we walked in, but hubby adjusted them, and it warmed up. I love the sink & faucet, just the towels were thin. I managed to be able to watch old western movies on GRIT, and it reminded me of my dad's love for western movies, and I do remember many of those stars! Breakfast: We thought it was organized and tasty and they have everything, but the sweet potato should have been cooked a tad more. I finally got my waffles made.

The perfect punch . flight cancelled , voucher booked into this hell hole . Never again!! the only…read morething this place has is four walls and a locking door .. oh and a van to shuttle you to the airport on the positive side i did not have to pay the 20.00 or whatever it was for the night

Really nice suite hotel here. Two separate bedrooms with two separate bathrooms & showers. Full…read morekitchen, stove, microwave, refrigerator, dishwasher & includes kitchenware/utensils. Check in was quick with friendly service. She gave us quick room directions, all the times for pool & exercise, plus wi-fi info all without asking. Morning breakfast was hot with eggs sausage biscuits oatmeal waffles yogurt muffins bagels cereal coffee juice; they have it all! It was busy & the one lady staffer kept up well!! When leaving I remember to add the Marriott points & spoke with Jordan at the front desk who quickly found my info to add my points & we were off. What a pleasant stay here. I'm sure we will be back!

Customer service. The day I was checking out I had asked for my receipt but what the clerk gave me…read morewas a "what's due" paper with the charge amounts. After getting home I tried calling to get a copy of my receipt for my lodging from them and after the phone rang about 20 times someone answered and told me to hold. I waited about 10mins on the phone on hold then hung up and tried to call back and was hung up on. Then called a third time and was hung up on again. This customer service sucks. Also the cleaning crew didn't bother to clean my room when I requested it to be cleaned while I was staying there.

I'd hate to be in this room if it was hot outside because our AC sucks... loud AF and at 61° on…read morehigh it's hardly even cool in here.

Overall this wasn't a terrible hotel to stay at for a night but we wouldn't recommend it or stay…read moreagain. The hallway outside the pool smelled of urine and stayed there all evening. I went to ask the front desk for a toothbrush and the lady at the desk was loudly talking about another customer, using their room number and how she was "sick of them". I understand that some people can be frusterating but it is very unprofessional to discuss that in front of other customers and in that tone. When I came in around midnight, the front doors were completely open and there was nobody at the front desk. Doesn't feel safe. The only positive is the breakfast. It had variety and was very fresh. We preferred the morning staff, they were very friendly and helpful.

This hotel was a pet zoo, not a hotel! Had to wait for two large pitbulls and their owners to exit…read morebefore entering the elevator - reeked off dirty dog!!! The filth and smell of the carpets in the room is a health hazard! Spent one night there and am still trying to recover from the sore throat resulting from inhaling dog urine fumes overnight! Absolutely disgusting!

GROSS & DIRTY- Manager Nick Hernandez =epitome of rude and disrespectful. Room just dirty and…read moredisgusting. Tv volume will go above 20. With AC on you can't even hear TV. channel selection lame, bought a Roku to even find anything to watch on tv then couldnt even hear it. Dirty towels in room furniture all messed up handled loose and falling off. Getting out of lot to get to Highway which is how to get anywhere is hard to maneuver heavy traffic for a left and no light. NOTHING good here MUCH nicer hotels by the mall and Marshalls. Wyndham all around customer service is below average and tone deaf with consumers needs.

If you don't have kids, this is not the hotel for you. Lots of families stay here cause of the…read more"waterpark." I wouldn't call it a waterpark per se, but it definitely had a better pool area for kids. Beware of smelling like chlorine for a long time after thought. Easy access off the freeway.

White stains all over the carpet. Hair found on the phone, desk, lamps. Mattress felt 20+ years…read moreold. Toilet kept running all night. Lounge chair was completely stained, dirty. All light fixtures had rust. Desk/dresser was all broken, scuffed up. No exhaust fan in the bathroom. Pool water was horribly murky. People smoking marijuana and super drunk right outside the front door. Tried to switch rooms, told nothing available. Asked for a refund to go to a different hotel; was told it couldn't be done due to no manager on site. Front desk staff was not very knowledgeable. Not worth the $412 I paid for 2 rooms.