everyone there is very nice and i always get into my appointment either on time or less than 10…read moreminutes after the appointment time. my hygienist is the gentlest person ever and always takes her time to make sure i'm not in pain, and never guilts me if i have some plaque buildup or cavities. dentist is quick and to the point and gets the job done. overall, it's a dentist's office that does what it's supposed to do and that's all you can ask for

Poor organization lack of communication and terrible customer service. Less than 24 hours before…read moreappointment the call to tell me my insurance is not accepted and I would pay out of pocket. Lack of empathy and terrible customer service. Since the took over closed office on union rd DONT GO THERE!!!!

Best root canal...EVER!!…read more And, I'll say this...I definitely want to be Dr. Sandra Shostad when I grow up [all the way]! I had an excellent experience at this endodontist. I wasn't in any pain, but I needed a root canal and this office is in-network for both my GEHA and Cigna dental insurance plans. The office is located on Main St. in Williamsville. You turn onto S. Long St. and you'll see that it's on the tail-end of the building. The signage isn't super obvious, so keep an eye out. And they do have parking spaces for you. Check-in was quick and simple. The front office (Lisa) had already called my general dentist to get the tooth and insurance information. So, I filled out a couple standard forms and was almost immediately called in to be seen. The root canal went perfectly, as far as I can tell. It was near painless during the procedure and I have yet to experience much discomfort afterwards. What more can you ask for? It did seem like my tooth presented a couple surprises and took awhile (as is typical), but Dr. Shostad kept me at ease the whole time. Her and her assistant (Jacky) have a great chemistry. I felt like I was getting a personal comedy show and it was hilarious...Dr. Shostad the comic and Jacky the straight man. Hey, hopefully you don't need an endodontist anytime soon...but, this is definitely the place to go if you do. :-)

Wonderful experience, gentle and professional treatment, all the staff was very concerned about my…read moretooth pain. Thank you so much for doing such a good job.

Dr. McCann was recommended to me by my favorite dentist, and I'm so glad to have had the procedure…read moredone at Precision Endodontics. I mean, who WANTS to get a root canal?? My anticipatory anxiety was unfounded as the doctor and the office made sure I was comfortable (in every way) the entire time. And no, it did not hurt. Perhaps minor discomfort that evening, Tylenol managed fine. The office was pleasant with a view out a window to distract yourself (unless you close your eyes and go to your happy place instead). The office manager was amazing, taking phone calls, greeting patients, doing it all with the most cheerful attitude. That sure helps reduce hesitation when you walk in. The dental assistant was kind, and even asked what music I'd like to hear. Clearly, the doctor leads this stellar team and when he walks in, you are confident you're in good hands. I'm hoping not to return any time soon, but if you need a root canal, Dr. McCann is your endodontist. As these things go, I felt he had all the features of a great doc you'd hope for, besides training and skill, including patience, compassion and understanding. Getting all that plus an exceptional personality is just grand.

I went into precision endodontics in West Seneca for a route canal around the middle of January. Dr…read moreMcCann was excellent , procedure went well and he is enjoyable to talk to. I left and was told I needed to have a permanent crown put on within a few weeks. I recently moved home and am uninsured so I had to pay out of pocket which was not cheap but I was happy with the procedure. Unfortunately it is 2 months later and I still have temporary cap on my tooth. I have been attempting to find a dentist having moved home to do the crown and get it squared away. This leads me to my dilemma and being extremely unsatisfied with my interaction with one of the secretaries who stated her name was "Chris". I have called in probably 5-6 times over the past weeks to try to get my records sent to me via email in order to relay the data to a new dentist. Every time she has stated she would do it and has not been able to send a simple email as well as seeming short and extremely unprofessional. Last week on Thursday I called again and she stated she would send them but was having "computer issues". I then called back on Friday again where she said the same and then followed up in the afternoon where she said the same thing. I had another dentist waiting both days for the data from them. It is very strange that a simple sending of an email has turned into this. I am not sure what is going on with that but it is very strange and has directly affected my health and time and scheduling and I will be following all this up thoroughly as Ive had to scramble and get emergency health insurance and the temporary filling is coming loose. Terrible terrible experience bc of her.

If you're a busy person looking for a business professionalism and communication skills, this place…read moreis not it. New patient and found another local dentist who was able to see me without a "waitlist". Confirmed my appointment, double booked my slot, didn't receive communication that my appointment was given away to someone else. Walked in and questioned as if I had no appointment at all. This was not a good experience for me, my schedule is super locked tight busy and this business dropped the ball and made it worse with their lack of customer service. I was spoken to from across the room which was distasteful. I found a friendly dental office over the phone after this horrible experience, they were nice enough to fit me as a new patient.

Excellent - very friendly and kind to those afraid of the dentist. Dr Burke is awesome. Been coming…read moreto this office since I was in grade school. Makes me feel like they care and they listen. They also don't make you feel like you're just another patient.

Had a crown and filling today , very pleasurable experience as always kind , gentle team today…read moremade things perfect... very friendly staff ... thank u .. Jimmy Weiss

Update: after a couple of reschedulings due to sickness on my part, not theirs, I was able to go in…read morethis week and have my dental crown implanted. Again, this was a great experience. The staff was super friendly. My wait was minimal. Did a great job telling me what to expect, and it was an overall good experience. If you're looking for a dentist in the area, I recommend them. ========================================= I was seen by Dr Brent Popovich and his team, and they were great. I ended up here because I had to have a root canal about a week before moving to New York. (I know, right?) My dentist in Florida provided the root canal, but because of the time involved in getting a crown, I was going to have to do that when I got to New York. Even though this place had no reviews on Yelp, it did have great reviews on other rating websites, so I decided to give them a try. From the beginning, this was a very good experience. I called to schedule an appointment, the phone was picked up immediately, and the person on the other end was polite and friendly. They took my information, and were able to schedule an appointment within a few days of my planned arrival in New York. They had the availability to schedule me on a day that would be most convenient for my schedule despite the short notice. From the outside, it looks like a pretty small place but very well kept. There's plenty of parking. Inside, the lobby is open and bright. I showed up about 15 minutes early to my appointment, and was greeted right away. They knew who I was without telling them, and I was taken back almost immediately. The wait in the suite was short, the dental hygienist was friendly and professional. Dr Brent was in shortly after, and they got right to work. For this visit, I just had a permanent filling to replace the temporary one from the root canal. They will be getting authorization from insurance to proceed with the root canal, which will happen over the next couple of weeks. I will update my review as appropriate, but so far it's been a great experience.

This place deserves far more than five stars for their compassion, efficiency and willingness to…read morelisten. I was the patient albeit reluctantly. I had an ongoing issue with a molar. I thought a filling would do however that was not to be the case. I have an EXTREMELY high tolerance to novocaine. After four attempts at numbing my lower gums my normal dentist conceded defeat. She suggested that I try Buffalo Oral Surgery and hopefully get sedated for an extraction. It was with heavy heart that I made my appointment. Today was the day. I had a female surgeon/dentist. In my angst over this procedure I didn't get her name. She sat and spoke to me about the anesthetic issue and then started shooting me up. It took her about four tries as well. She had me open my mouth and I assumed she was just checking to see if the local was working. She spoke to me about a number of things and then sat back and said the words I so longed to hear - "You are finished. The tooth is gone". YES! Other than my anxiety there was nothing to bother me. The actual extraction was perhaps a minute or two? It took longer for the local to kick in. Am I over my fear of sharp objects in my mouth? Not in this lifetime however I know now that procedures don't need to be painful to be effective.

I have had 2 appts. Scheduled at this facility and both have been cancelled by them the day of and…read morethe day prior. They stated the surgeon wanted to come in later. When I told them I couldn't make a 3pm appt as I have to get my children they got an attitude over the phone and stated they tried to call several times. I wouldn't recommend this place. They can't commit to the dates and times they offer you. Rescheduling a reschedule they created when I already used time to take the day off of work.

Update: The extremely nice office manager Debbie called me and apologized profusely, is going to…read moretalk to Tina (that's the rude girls name) and tell Dr Bob about it. She asked what they could do to get me back and I agreed to try one more time.. she added notes to my appointment that I should be given a Tim Hortons gift card.. so we shall see...I believe in second chances and that one bad apple doesn't always reflect a bad bunch Original review: I am incensed after getting hung up on by staff at the Main St office. My last visit was at "a" main st office, I called that number to reschedule an appointment set six months ago. The woman who answered was very rude, told me I was calling the wrong office and when I probed she hastily explained that there were two offices on Main St Buffalo and I was looking for the Amherst location since "my" location had moved there. When I had to interrupt her before she hung up I asked could I be seen there, she frustratingly asked what was my insurance. I then said never mind I will go elsewhere since I didn't appreciate the way she was speaking to me. She immediately hung up on me. Unfortunately I did not get her name and I am well aware this is a big operation and don't even know who "Dr Bob" is but I am so tired of rude customer service.

In 2014 I left a very positive review of Dr. Bob's which I must revise. It's been a number of years…read moresince I left this practice, but I saw the positive review I left in 2014 and I don't want to mislead people. Dr. Herzog retired (his first name is Robert, but he was never actually "Dr. Bob"). Dr. Mai left, and I kept getting different dental hygienists, each of whom had just graduated from school. (Yes, I know, we all have to start somewhere, but I have very sensitive teeth, and I prefer to see experienced professionals I know.) The place suddenly had the feel of a factory to me - the decor was like hotels I've been to and the receptionist acted as if I were a bother when I was trying to make an appointment. I don't recommend it. Incidentally, the photos posted are of Dr. Herzog and his staff, they do not reflect the current staff or office. I see that "Dr. Bob's" now has several locations; my review is of the 2727 Main office.

To the credit of the practice I was contacted (likely after…read moremy review appeared) and was offered a refund which was subsequently made. Anytime a business owner takes responsibility for bad practices it can be only a good thing. I inquired if the practice intends to change the rotten policy and heard a lot of hemming and hawing (thus the 2 star update no higher). Hopefully, a change will come. But I did appreciate the effort to make the Bad policy right in my case

Excellent endodontist with so many awards! So glad I found Dr. Battista to help me! Pain free and…read moresuper nice doctor!