Missed pickups and miscommunication. Company failed to send a late notice via the post, then took the bin; cancelling my service. My household was a loyal customer sharing referrals for nearly a decade, once paying a year in advance (no discount offered). Based on my experience and the other recent review responses showcasing unprofessionalism, it seems that the quality of service has significantly changed since I signed our household on with the company. I am almost relieved they saved me the experience of staying with the company while it continued to decline. read more

They are always on time, if ever an issue they advise you. I have never had a problem. I have no reason to switch. Some people have complained . I think it was the customer being demanding or not realistic and it upset him so they had to go online and complain to make the company look bad. read more

Trash failed to pick up without so much as a notice some days. When I tried to cancel I was met with aggression and very poor customer service. I paid for the next 3 months and cancelled any future payments. And after sending me a passive aggressive email they took my trash can the next day and tried to charge me 90 dollars. As far as I am aware, they should have waited until the end of my service period that I paid for. Not 14 days in walking up my driveway to take my trashcan. They lied about other companies policies to make us feel bad for switching, Queen City is a very dishonest, disrespectful, and unreliable company. read more

Queen City is the only trash company I've been happy with, and I've lived in Springfield and used a bunch of them. Everybody else hikes the price up and makes it difficult to end your service (even if you're just moving, the last company wouldn't pick up my last full trash even though I had paid for it to be picked up, eventually I had to haul it off myself before the new home buyers got the keys). So I've had Queen City for about three years now and I am still happy with the price and service. read more

I added black bags of trash to my pick up this morning. They left 2 bags. I called the office. There was a stick poking out of one of the bags so the left it. MIGHT have yard waste in there. The stick was smaller than a pencil. The other bag had old foam pool toys....? I'm calling lazy. I have arthritis and got everything in bags and hauled to the curb. "They will be back next Thursday." I can put it all in my bin for another week. My work ethic is stronger than the men that came by here this morning. read more

They are lazy. They won't pick up all the trash. Went through them for years and got tired of my trash bin being in the middle of the road every time they would take it. Definitely do not recommend. My boyfriend works for a trash company and always makes sure to grab all the trash expected to be grabbed. Should have cancelled service a long time ago! read more

So I wrote a review, did not expect to be called a "Karen" in the owners response to my review, so now I will actually take my time in writing my review. We signed on for their service initially because of the pricing, but more so because I found out the owner is a Veteran. Regardless of how I feel about our conversation, in that aspect - I owe you respect. You put your life on the line to protect my freedom, and that of my children. For that, I thank you. I genuinely wanted to support you and your company. Upon signing up, we were told our trash days were on Tuesdays. Yesterday (Tuesday) we put out the trash out for the FIRST TIME - and come home to it still sitting there. I called to inquire, which the owner calls "hostile" when in reality - the snarky tone of his was what what set me off. In all honesty, I ASSUMED that I got the day wrong (as it was the first time setting it out), and was calling to see what day I needed to set it out moving forward. I did not call with hostility. (Based on all the prior reviews, this seems to be a habit they have created. Obviously they do not know how to handle their customers. I will not say I did not BECOME hostile, in reaction to his snide response - because I did. I should not have, and that is my mistake.) Apparently - they showed up at 4:52am, my initial review stated "4" , and in his mind, 52 minutes is grounds for yet another insult from him. I believe the early pickup would have been important for the woman to note upon signing up. They seem to think everyone can just leave their trash bins wherever and whenever but I am here to tell you, that is not the case. We would have accommodated that time if they would have just told us. Communication is KEY! He seems to think this was my fault for not putting it out the night before. Something he says they mention upon signup, I can assure, you they did not. We only just moved to Republic on 7/1. In my lease, it says that I am not supposed to have a trash bin out for more than 15 hours. I assumed this was a Republic thing, as none of my neighbors leave theirs out for extended periods of time. The owner of this establishment then cut me down again with his insults AND all but called me a liar, as if I intended on making a fool of myself with my inaccurate assumption (regarding it being a Republic restriction). Regardless of whether it is the city, or my landlord, leaving it out for that amount of time would be in violation of my lease. I have attached a photo to prove that I am not making it up as he has portrayed. The owner of this establishment obviously thought it would be funny to poke fun of that too. Very unprofessional, very rude, very condescending. I will be taking my business elsewhere. They need to make sure I get my deposit back for a service they did not provide. They also need to let me know when they can pick up the bin. Its very clear to me they do not care about keeping or maintaining their customers. Fixing a problem, or making things right. A simple kind response would have resolved this. Misinformation or lack of information on their part is not my issue. Get it together. Word of mouth goes a long way and with a rating of less than 2 stars, seems its obviously been made clear what you need to work on. UPDATE 8/9/23. This guy is a piece of work! Told us to have it out today for the cleaning company to pick up and it's still sitting outside, I'm willing to bet he will charge us another week. We paid $55 for one week of trash to be picked up. DONT THIS THIS COMPANY! This review has just turned into a complaint with the state. My BBB review will also now be turned into a complaint. I'm sick of his games. If you need a new trash service, try Ozark Refuse. They know how to treat their customers. read more

Queen City Disposal - Junk Removal & Hauling Near Me

Web site shows payment accepted. Then it never goes through and my service gets interrupted so they can charge me a fee. They say my routing number was wrong, like I must have miss keyed it. Here is the thing, I copy and pasted it. Would not refund my fee. Plus they keep charging a fuel fee with fuel is down 40%. Find another service. read more

Very dependable however, they won't walk 5 steps to get the trash cans. They won't pick up extra items

Queen City Disposal sent a bill which included a late fee charge of $10.75 for the previous billing cycle. I paid the previous bill July 17. On the bill the Terms state "DUE UPON RECEIPT". The bill does not indicate that there is a date after which late fees will b charged. It also does not indicate an amount that would be charged after a certain date. I want Queen City Disposal to reverse the late fee charge of $10.75 and include a due by date on future bills. I spoke with the owner and he could not explain how he would charge a late fee with no due date. read more

We used this trash services for just over 5 years at the duplex we rented in Springfield. We've never really run into many issues with them. A handful of times they were late picking up or didn't come but nothing that bad to fuss over much. Today now that we've moved out and are needing not only a refund for a month of service we'll no longer need that I can see from the reviews will probably never get but also an extra pickup and we've now run into huge issues. My husband arranged it with the receptionist to have them pick the extra garbage for us. My husband even went back and spent over an hour getting it broken down and everything put in trash bags he told the lady word for word what was out in that trash, including exactly how many bags we paid them another $20 for to come and pick that up so that our landlord wouldn't complain that we had left trash there outside and our neighbors wouldn't have to stare at Trash. Today we found out they didn't come for the second time to pick it up, and when my husband called the lady, he had talk to before was extremely rude this time and told him over the phone that we were liars that there is more there, and it was not as described and that is not truthful. These people not only took our money and called us liars and didn't do what they were supposed to, but treated us like garbage. My husband was angry and probably wasn't talking very nicely after all of this and the woman hung up on him and the owner called back and he was worse than she was. I appreciate that he was a veteran. That is why we used their service to begin with because my husband and most of my family are as well. That's as far as it goes with any respect for him this guy is an absolute garbage dumpster fire of a human and so is his company and employees, avoid at all cost do not use these people. I've read the other reviews they lie to everyone they steal their money and they don't do what they say they're going to do then they treat you like total crap and act like you're the devil and it's them in actuality. They are wolves in sheep's clothing. And when they read this and I hope they do let me tell you that we will be getting an attorney if we don't get back our full amount of money that we paid to have the extra trash picked up and the month that we aren't paying for because we aren't going to be there anymore and you knew that. If you want a huge lawsuit, don't return the money. If you don't you'd better get it refunded immediately just like you took it from us immediately!!! I'll add like everyone else that I would give negative stars if it was possible to write a review that way! Do NOT use this company, BEWARE!!! We are the most straightforward and honest people and they are liars and thieves and rude as hades! You will get screwed! New Note: after we talked to them, they called my husband back to inform them that they went to pick up their trash bin and took out the trash that was in the trash bin and left it on the trash pile. They wouldn't pick up after they were contracted to do so I am going to report these people! Now he called me a Karen too! read more

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Paid for service they only picked it up once and we had to take a Pic a send it to em like we was lying now it's been two going on three weeks and it's still there there drive said he's been getting it gonna have to change service now read more

My service is paid in full til end of November, today is Nov 26th, i called to cancel my service. Beside not getting a refund for remaining days, I get charged $30 for them to pick up the bin today. This company is nickel and diming til the end. The said 30 dollar charge is nowhere on the website. read more

They are liars and theives. Had a voicemail from them saying I had until the end of the month to take care of an issue. I took care of the issue at 5am 5 days before the end of the month. Made a payment. They still came and took my can. When I called to find out why, they said that I only had until the 14th. I told them they called me on the 14th and left a voicemail saying I had until the end of the month. They called me a liar and said that the same person always leaves the voicemails and they only ever say the 14th. I offered to play the voicemail for them so they could hear for themselves. They refused and then tried to keep my payment for the next 3 months, even though the took my can. They said they wouldn't give my money back, until I said I'd be calling my lawyer. And then they still only gave me part of my money back. They are terrible. Don't waste your money. read more

I have had them for years. I finally had to call about my account and speak with someone for the first time. Suzanne was beyond rude!

I rented a dumpster to dispose of carpet and old furniture in preparation for a bedroom remodel. I called 5 days ahead of when I needed the dumpster and reserved it for the following Tuesday. I awoke Tuesday early to find the dumpster delivered and in the exact spot I requested. I was finished in two days and Queen City promptly came to remove it just as requested. The customer service was excellent and this entire process was flawless. I would recommend them for both dumpster services and trash services, as I am a customer of both. I have had excellent service from Queen City in both. read more

We always try to use local services to support small business... so choosing Queen City was an easy choice. The service has been reliable which is why they get five stars... the minor issues we have had were dealt with in a timely manner. The man who picks up our trash is super nice. However, if you are looking for a super professional group remember this is a family owned business. The website doesn't have a pay option... you have to go through a third party company that charges for payments. We still haven't gotten a response from asking about temporarily renting a larger bin for a garage clean out that we submitted via the contact option on the website. To me though... these are minor complaints and aren't enough to remove a star for! They do a great job and a very reasonable rate and i am pleased with them! read more

we used them for a year or so, only a handful of times did we need something extra picked up outside of our dumpster trash (ie extra bags, flattened cardboard boxes etc). when I've called they are rude and can't answer why the extra things are not picked up. Would highly not recommend! read more

We've used this service for almost a year. They've done a great job. When I've called the office I've gotten straight through quickly to a friendly person. The service is better at half the cost of the big blue company. I highly recommend them. read more

Run this place is horrible!!! Apparently they take pictures if your carts not down. All i know is ill never use or tell anyone to use again. They dont communicate with each other so when owner says something nobody knows so they end up messing something up or picking up your can by mistake and not able to get trash next day read more

Been a customer for 2 years. Any issues were resolved with a courteous phone call. I just ended my services as my lease is ending and they took care of it quickly. Overall, great customer service, great price, and consistent pick up times! I recommend them. read more

I have been using queen city service for 6 years no issues never been late and we r moving into our new home and the woman at rhe office i told we r moving friday so we need the can still well she didnt listen and took our can and charged me to move it and took it to the home in which the people are still living. Im furious then they wont take any responsibility for their actions. Said its my fault. Horrible customer service read more

Worst service ever...set my trash out the night before since I have to leave for work at 5:45am so i don't forget. They didn't pick it up. When I called the lady pretty much called me a liar about having it out. She was very rude. I called several times to see if they were going to send someone out to pick it up after being rude with me several times she said someone woupd contact me. I heard from noone at all. So I called back in the morning and was told someone would be by to pick up by 5pm...still no pick up my trash is still at the curb. I just paid my bill so there is no reason I should not have been picked up. I DO NOT RECOMMEND THIS COMPANY!!! I will be spreading the word to everyone I know. read more

Queen City Disposal - Don't know how they possibly missed this...it was out since 5pm Wednesday evening - Junk Removal & Hauling Near Me

I have used this trash service for 6 months, Always on time and no problems. One week I forgot to put my trash container, it was up by the house, when I looked out the next morning they had walked up to the house and brought the container to the curb and emptied it. It was service totally unexpected. read more

This is a very unprofessional company. It seems as though their business model is that the customer is here to serve their needs. Sorry, Queen City, but when your business goes belly-up, just know that it's because your owner is rude to customers on the phone and has very poor people skills. My advice to those looking for a trash service...pay the extra bucks to get a different company. There's plenty out there......so just avoid the ugly turquoise cans. read more

They have not missed a beat, here every week. Quick response getting a can to my location. The staff was helpful and friendly and explained the service to me. read more

terrible service. don't show and or call that they won't show. ladies in the office are nasty. 13 days late paying thought i commited a federal crime. both ladies were nasty nasty. they kept antagonizing with her snide rude comments. i finally was pissed and called her a very nasty name. she was offended but a person only can be pushed so far. nick the owner called he was nasty rude and made it clear he did not care. he informed me he has 16000 happy customers. hung up on nick. he called i didnt answer. then he sent a threatening text message. we went with another service paid year up front. friendly, and cheaper. beware! give wsa disposal a try. read more

After a bad experience with another company, they were extremely responsive! I had a new cart within 24 hours! Great price and great customer service! Thank you. read more

Rented a roll off dumpster from them on on 13th, called to get it emptied and returned on the 16th, Had only been told that it was one ton free, 45 for each extra ton. Look today and they charged me an entire extra rental fee. Never said anything just dropped off the dumpster and billed me. You should charge what you what they tell you. I specifically asked about getting it emptied and returned and nothing at all was mentioned. You tried to be shady Nick. I spoke with Nick and while he conceeded that I may not have been told, essentially that's too bad. He did say he would be willing to come get the dumpster and dump out everything in it across my yard. Good thing I have that call recorded! Thanks for threatening the safety of my family and pets Nick! read more

This is another's person complaint. I want to say this is the same thing I experienced. RUDE is the best way to explain it!: This is the worst trash service I have ever run across. The man I spoke to was extremely rude and was not willing to offer a solution- even when they were the ones who did not pick up our trash this week. I asked to cancel our service and get a refund and he said no. I asked him to extend our service by a week and he said no. If I could rate 0 stars I would. I wanted to support a local business- but this is not the one to support. Rude, disrespectful and not at all helpful. I can't imagine why he thought it was ok to treat a paying customer this way. read more

Cancelled my service with them and in response they charged me for the following three months despite taking my trashcan AND charged me a extra twenty for a can delivery. I'd go with anyone else. read more

First off they are quite pricey for the area and services offered. Then, I was barely late on my bill due to financial hardship and they just came and snatched my container. No grace period to get my bill paid or anything! Horrible, gave one star because I couldn't give zero. Definitely would not recommend! read more

Had no problem with them until over a year I asked for a refunded on a late fee because i did not get the bill in the mail until the suspend notice. I told them that was the only bill a got for the quarter and nothing before it. Yes I have been late before and paid the late fee but this time was the 1st time I asked to be refunded. Going to look for another service and will not suggest Queen City Disposal service ever again. read more

The receptionist messed up my billing information and instead of fixing it and use working it out the owner went off!! Very unprofessional. I still have service till august and they won't even take my call or answer me about the can!!! I recommend so many people here never again!!!!! read more

I was with Queen City for two years. Everything was okay for a short while. Then things started going wrong. Across the two years, there were several increases in the price - each was only a very small amount, but they have added up. They started occasionally skipping me. Then they stopped sending bills. I got a phone call from one of the ladies at the office telling me to pay within the next three days to avoid a disruption in service. When I went online to pay, the price was $9.00 higher than it should have been. I tried calling, but could not get an answer. I gave up and paid online to avoid the "disruption," even they had not exactly provided continuous service. After I paid, they did start answering the phone again, but they did not empty my garbage. I called because I wanted to know why my bill was $9.00 too high, I was informed that this was my late fee. I reminded them that late fees are paid on services that have already been rendered, but not paid. You can't charge late fees on a service that has not been rendered yet. They told me, "Too bad." I asked them to waive the fees, and they told me only the owner can do that. They said he would call me back. He did not. I had to try repeatedly to contact him. When I finally got him on the phone, he was rude. Actually, there are no non-obscene words for how rude he was. I tried to reason with him over charging late fees for a service that has not been provided. I reminded him that I work for a property management company, and that I had changed several accounts over from other companies to Queen City, and that he was loosing those properties because of billing errors. I asked him to please waive the fees, that it would prevent me changing my service as well as the service of the remaining properties I manage. He told me I was stupid. He told me I was stuck. He asked if I "can even speak English". I told him I have a degree in English. He lambasted me, insulted my intelligence, called me names and told me my service would be suspended. He hung up on me. I called back. I told him I want my money back if my service is suspended. Then he started screaming at me. I did swear at him for it. He told me his calls are all recorded, and I told him the calls are recorded at my end, too. He told me that if I call again, he would turn me over to the police. I invited him to do so. Now he is calling and harassing me. This company comes on strong, but fails miserably. The ladies seem nice at first, but they are lame and useless insofar as customer service after the sale goes. The owner exercises lousy business practices and seems to be the kind of guy who would stab a nun. BUYER BE WARE! read more

I am only giving one star because i can not give 0. After a year and five months of service we had multi miss pick ups/ late pick up that did not accrue after a holiday, and six months of trying to reach the manager for being double charged for services paying every two months instead of every three months. After calling today to canceled service with them, they did not answer the phone during business hours as normal. I received a very rude phone call back not asking for my name just my address saying the account number i gave them is not an account number, as I go to ask him if he would like me to leave the can at the end of the drive way he hung up on me mid sentence. I would NEVER RECOMMEND them to anyone. Unless you don't care if there is weeks between pick ups and get double charged. read more

Poor service. Rude. Using our trash bin to clean out the trap. And leaving an awful smell. This is the second time. Employee didn't care even when we confronted him. Owner called back and said it had been taken care and then scolded us for confronting the driver. The first time the driver also stood by the truck and took a pee. Maybe that's why they are the cheapest. read more

I am very disappointed in queen city disposal. I was 8 days late paying my bill this time which is my bad but even after I told them do not put it on auto pay they did causing me a 34 dollar overdraft. When I called today to pay the bill I didn't say nothing about that but they already added a 25 $ cart removal fee which my carts had not been removed so they took that off. My bill was 66.75$ plus a 9 dollar fee which of course glad to pay because I'm late. And this is what is on my printed bill right? No not right the lady said it was another 17 dollars because "he" raised it at the first of the year now that is not on my bill that was mailed the 2nd month of the year. She said sorry "he" changed the rates. Which is all fine if you let somebody know that "he" raised it like in the actually bill "he" has sent out. I had to pay it because my garbage needs removed. After 10 years and moving 4 times with this garbage company and actually overlooking times that their service was not that great, because as a small business owner I wanted to support their business it looks like "he" has forgot good customer service. No its not about needing to raise the price it's about honoring the bill "he" sent out not just throwing a oh by the way raised your bill by 25% sorry not sorry attitude. Have a nice day. read more

This is the worst trash service I have ever run across. The man I spoke to was extremely rude and was not willing to offer a solution- even when they were the ones who did not pick up our trash this week. I asked to cancel our service and get a refund and he said no. I asked him to extend our service by a week and he said no. If I could rate 0 stars I would. I wanted to support a local business- but this is not the one to support. Rude, disrespectful and not at all helpful. I can't imagine why he thought it was ok to treat a paying customer this way. read more

We will NEVER do business with this company again. My husband set up service with Queen City after shopping for he best priced trash service in Republic, MO. My husband called and spoke with a woman who quoted him $48 for a total of 6 months. She told him that technically the $48 was for 3 months, and we would get 3 months free. So a total of 6 months for $48. We checked our Bank account and saw they they charged us $51 AND $14. I called to ask what happened to the $48 quote. I spoke with a VERY Rude man (who later revealed he was the owner). He told us that we had an outstanding balance from a previous residence. We had previously had Queen City for a 6 month period at a previous residence. We had paid for 6 months service and then canceled at the end of the 6 months. The man told me that I had an outstanding balance of $14, which is what they had charged us. We were NEVER notified of an outstanding balance. We have NEVER been provided documentation of any outstanding balances. AND we did not authorize this charge. How could we have an outstanding balance when we paid for 6 months and then canceled after 6 months? I then asked about why we were charged $51 instead of $48. He told us there was an additional service charge when using a debit card. Which again we were NEVER told about. I explained that we had not even used the trash service yet and would simply like a refund. He refused and was VERY rude. I told him that I was not okay with their company charging me for things I was NEVER told about and did not authorize. I also told him that a woman (maybe a secretary) was the one who quoted my husband the $48, and she never said anything about an outstanding balance. He said not only would he NOT refund my money, but we would not be getting the 3 months free (That we were told), and we could cancel service after three months. WHY would we shop for better trash service prices, and then go with a company who charges us more??? We love supporting local business, but we will NOT be supporting this one, and have reported this business to the BBB. A simple refund of money would have made this whole situation better. Disappointed. If ZERO stars was an option, that is what we would choose. read more