As a Peruvian visiting Portland, Casa Zoraya immediately made a great first impression. The…read morerestaurant is beautifully decorated, colorful, and unmistakably Peruvian the moment you walk through the door. The atmosphere feels authentic, the space is immaculate, and the attention to cleanliness was noticeable. Easily 5 stars for the ambiance and overall presentation.
For food, I ordered the Lomo Saltado Criollo. It wasn't your traditional lomo saltado, and I'm assuming adding the word "criollo" and changing the presentation is what justifies the nearly $30 price tag. That said, flavor-wise it was excellent. The seasoning was on point, the ingredients were well executed, and the presentation was beautiful. No complaints about the quality of the food itself.
Unfortunately, the service was a different story.
Upon arrival, I stood waiting for approximately 7-10 minutes before anyone assisted me. A kitchen employee repeatedly told me, "She's coming," so I assumed the server would be right over. During that time, other guests arrived after me and were also waiting. When the server finally came out, she acknowledged me by saying she'd be right with me, then proceeded to assist the guests who arrived after I did. They were only ordering drinks, but it was frustrating that she didn't take a moment to determine who had been waiting first.
Once seated, service remained inconsistent. Another table that had arrived before me was still waiting to place their order, and since I was dining alone and trying to catch a flight out of PDX, I was concerned I'd be overlooked. Thankfully, the food came out quickly. However, throughout the rest of the meal, not once did my server check in to see if I needed anything. I had to flag down another employee for aji and later for my check.
Coming from California, where I'm used to paying California prices, a quality lomo saltado typically runs between $22-$27 and is often accompanied by attentive service. I don't mind paying $30 for a plate when the food delivers, and this one certainly did. But for that price point, the service should match the quality coming out of the kitchen.
Overall: excellent food, beautiful restaurant, disappointing service. If Casa Zoraya focused on improving attentiveness and guest experience, this would easily be a 5-star restaurant.