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Quantum Roofing

5.0 (1 review)
Closed 7:30 am - 6:00 pm

Services - Quantum Roofing

Roof repair

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9 years ago

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Design Roofing

Design Roofing

(2 reviews)

The tradesman were smoking on the job I asked them to stop several times the smoke kept on coming…read moreinto my home. I over heard the worker say that B!$@? Is annoying. The parked the truck in front of a townhomes garage and blocked the owner from getting in. I was shocked at how I was treated for asking the worker not to smoke because it was coming in my home. When I called the office they said no one smoked I was like I'm looking at the worker smoking right now. I wish I took a picture. Unprofessional I couldn't believe it.

Back in April I returned from vacation to find a hole in my bedroom ceiling and debris scattered…read moreall over the room. Although there was no note from anyone it was clear this damage was a result of the work being done by Design Roofing who was replacing the roof on our complex. I immediately went out and found foreman from Design who came and looked at the damage. He never apologized or explained what happened other than he said someone would get back to me. It has now been three months and just last week the repairs have now been completed. It has been an incredible ordeal to have this done and at the end of the day my requests for when this work was to be done was not honored. I ended up taking 3 days off of work spread out over the three months despite my repeated requests not to have this done during work hours. Design made repeated promises and assurances that they would "throw more money at it" and not to worry they would make it happen at my convenience. This did not happen. I made multiple calls to the contact at Design and despite repeated promises there was no follow through. The said on multiple occasions they would talk to the contractor and make this happen. The contractor confirms they never spoke to him and he was unavailable to work after hours as we semi-retired. This was a significant inconvenience not only for the time off from work, but because I had to live in alternate sleeping quarters. This effected not only myself but my whole family as I was sleeping in our family room. Never mind the inconvenience of walking up multiple flights of stairs each day to get to my closet, my family could not entertain or have guests over during this time. More importantly I had to use three vacation days to get this work done. I have now had to cancel my family vacation in December as I have used vacation days to accommodate this repair work. I had no choice but to do this as it was taking an unreasonable amount of time for Design to get back to me despite repeated assurances they would. I could not continue to make repeated phone calls and have nothing happen. I finally reached the point of frustration after 2.5 months and gave up and had the repairs done when the original contractor could fit me in. I called Design to speak with a manager to voice my frustration and even that took three calls before I got a call back. The lady claiming to be a VP was the first to apologize for my inconvenience and committed to review the situation and get back to me. Not surprisingly it has now been two weeks and she hasn't replied to me either. I am currently pursuing a legal claim for compensation for my three days off of work for my wages. As the victim of their negligence I should not be suffering while they profit from their poor customer service.

Mountain West Roofing

Mountain West Roofing

(1 review)

Mountain West Roofing was the only company to respond to our plea for help on the same day when the…read moreroof started leaking to the point where we couldn't fix it. Two guys went up on the roof, patched and tarped it. We paid a few hundred dollars for that fix until we could get the whole roof redone. With it being rainy and unpredictable weather in this area, it took a few months to get it scheduled. But I like that upon sending their quote, we also got the insurance information and all the relevant things you'd want without having to ask. We were ready to go at any time, so we got the go on the Monday before Easter weekend, the next day at 7:30 a.m., a crew was already delivering stuff to our house and on the roof. It rained the next day, but the crew came back for Thursday. We had a long weekend, then they were back on Monday. They finished most of the work by late Tuesday (like 7 pm), left things neatly, then came back to collect everything on Wednesday morning. Marco was great at making sure there were no loose nails about the property, and even yelled at a younger guy to pick up a nail he'd just kicked. I haven't gone all the way with 5 stars since I'm not at the gushing level, but the guys were all very professional and respectful of our property which I appreciated. I've had guys peeing in my raspberry bushes and leaving stuff strewn everywhere at a previous home and there was absolutely none of that here. We didn't really interact a lot with the crew which was actually okay since it meant they didn't need us for anything except a power outlet. Our neighbours also remarked that they liked the music the crew was playing.

From the owner: At Mountain West Roofing in Port Coquitlam, our team of roofers can repair old roofs and install…read morenew roofs that are efficient and up to code. Providing affordable rates for residential and commercial roofing work, we can help. Call us for a quote today.

Quantum Roofing - roofing - Updated May 2026

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