Cancel

Search

Penfolds Roofing & Solar

2.8 (36 reviews)
Open Open 24 hours

Request a quote

You can now request a quote from this business directly from Yelp

Services - Penfolds Roofing & Solar

Gutter addition

Gutter installation

Gutter repair

7 More Services

Gutter replacement

Roof inspection

New roof installation

Roof repair

Roof replacement

Skylight installation

Solar system installation

Penfolds Roofing & Solar Photos

Recommended Reviews - Penfolds Roofing & Solar

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

Reviews With Photos

Those are the stains remained on the wall after the roofers cleaned twice.
Jack Z.

Penfolds Roofing and Solar charges higher price than others, yet the service they provide do not meet up to the expectation. Ground level of our home is approx. 1500 sq. ft. and this company charged $27,195.00. We chose "Cedartwin Classic Laminated Roof System" for the project and signed a contract with their ­­Sales Consultant - Hamish. We knew we paid premium to use Penfolds and expected their services and materials used would better than other companies in the industry. To our surprise, they subcontracted to third parties. We were told that all projects would be done by professionals of their company. We regretted that we did not researched on this company and read the review posted by Pablo P on Yelp on February 7th, 2013. - https://www.yelp.ca/biz/penfolds-roofing-and-solar-coquitlam-2 During the installation, the roofers did not cover the exterior walls properly of my house before they start. Therefore, while they were disposing the old asphalt shingle, the falling debris left at least 20 stains in various sizes on the exterior walls. We asked the roofers to clean up the larger stains right away, they tried to scrub them with brushes and cleaners. Yet at the end the stains remained, and they never even put in any effort to clean them up since then. Once the whole project had been completed, we found the roof flashing were poorly done, screws were drilled in from various angles and we are not sure if this bad job will cause any water damages or further issues down the road. Additionally, a piece of the concrete slap on my front drive way was damaged by their subcontractor-junk bin disposal company. We informed all the damages listed above to the Hamish - Sales Rep and Project Manager - Jeff. We waited for more than 2 months since all these incidents accrued and Penfolds did not make any effort to clean the stains on the walls and say anything about the concrete slap on the drive way. For the poorly installed roof flashing, the project manager agreed to get Penfold's worker to fix/replace the some of the flashing by "bending the flashing in a different angle" to leave less gap in between the flashing and the fascia board. However, they sent a worker in a very rainy day on Oct 31, my wife asked Micheal, the worker if the wet weather will make any difference for the work, he said, yes, if we can wait the work to be done in the dry day is better than the raining day like this, as the fascia board won't get wet during the installation, plus it's not safe to have him on the roof in the rain day. Then my wife decided to book another appointment with Penfolds. Right after the worker left our house, the project manager Jeff called my wife and yelled at her for sending his guy back... and cut her line after the yelling! I reported this incident to WCB. Starting from Nov 7, 2018, the sales agent - Hamish keep sending emails to ask us to pay the last installment as soon as possible via email: " you want Michael our flashing installer to go back (with 2 days notice as requested), we require another payment of $9,000 first. We have long completed your roof except for the few pieces of flashing you are not satisfied with. But this roof has been done for 2 1/2 months, so we're not going back until we get 90% payment." He only mentioned once payment has been received, then they will arrange someone to fix the flashing, not a word for our other issues caused by them. I think to myself "Would Penfolds Roofing and Solar still going to do anything after we have paid the last installment?" Recently, we had a professional painting company assessment done for fixing the stains on the exterior walls. They told us that if all the stains that cannot be washed off, the whole walls need to be repainted and it will cost about $7000. In other word, we need to pay extra money to fix mistakes that Penfolds made? These actions proved that they do not care about their clients' properties, all they care is money. We definitely lost trust in this company and right now we are moving forward with legal actions.

See all

Photo of Zorana S.
94
21
151

5 years ago

Business owner information

Photo of Shaun M.

Shaun M.

Helpful 0
Thanks 0
Love this 0
Oh no 0

9 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Business owner information

Photo of Shaun M.

Shaun M.

Helpful 3
Thanks 0
Love this 0
Oh no 0

6 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Business owner information

Photo of Shaun M.

Shaun M.

Helpful 1
Thanks 0
Love this 1
Oh no 0

5 years ago

Business owner information

Photo of Shaun M.

Shaun M.

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Business owner information

Photo of Shaun M.

Shaun M.

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 years ago

Helpful 2
Thanks 0
Love this 1
Oh no 0

7 years ago

Business owner information

Photo of Shaun M.

Shaun M.

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Took several weeks to get back to me to tell me they were too busy to give me a quote.

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Business owner information

Photo of Shaun M.

Shaun M.

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

13 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Business owner information

Photo of Shaun M.

Shaun M.

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Business owner information

Photo of Shaun M.

Shaun M.

Helpful 0
Thanks 0
Love this 0
Oh no 0

13 years ago

Business owner information

Photo of Shaun M.

Shaun M.

Helpful 5
Thanks 0
Love this 0
Oh no 0

13 years ago

Helpful 3
Thanks 0
Love this 0
Oh no 0
Photo of Nick D.
23
66
21

16 years ago

Business owner information

Photo of Shaun M.

Shaun M.

Helpful 2
Thanks 0
Love this 0
Oh no 0

15 years ago

Business owner information

Photo of Shaun M.

Shaun M.

Helpful 0
Thanks 0
Love this 0
Oh no 0

14 years ago

Business owner information

Photo of Shaun M.

Shaun M.

Helpful 1
Thanks 0
Love this 0
Oh no 0

16 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

11 years ago

Business owner information

Photo of Shaun M.

Shaun M.

Helpful 0
Thanks 0
Love this 0
Oh no 0

9 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Business owner information

Photo of Shaun M.

Shaun M.

Helpful 0
Thanks 0
Love this 0
Oh no 0

10 years ago

Business owner information

Photo of Shaun M.

Shaun M.

Helpful 0
Thanks 0
Love this 0
Oh no 0

10 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

11 years ago

Business owner information

Photo of Shaun M.

Shaun M.

Helpful 0
Thanks 0
Love this 0
Oh no 0

9 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

10 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

9 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

Review Highlights - Penfolds Roofing & Solar

The service and workmanship displayed to us on our home was exemplary from start to finish to follow up.

Mentioned in 2 reviews

Read more highlights

Penfolds Roofing

Penfolds Roofing

(2 reviews)

Was extremely DISAPPOINTED and dumbfounded by the LACK of respect for personal property. BEYOND…read moreBAD. workers left numerous large scratches on our brand new deck railing, we talked to the general manager to say this is not acceptable and they sent a new crew. The new crew was NO better as they dinged and took chunks out of every step our brand new wood steps to the backyard. Workers left and did not even acknowledge us about the damage and we had to discover it ourselves. Workers used foul and offensive language while on the job and did not respect neighbours. The company also did NOT notify us they would sticking a huge company sign in our front yard and left a decent sized hole in our grass. Not even worth the one star.

Ours was a small job of about 200 sq ft on a flat roof terrace on Bowen Island BC. The job was set…read moreup professionally and in due course Penfolds turned up and did the job. Unfortunately they made a couple of errors. They spilled bitumen on to a deck and tried to cover it up with boards but, worse than that, they left the job with a large pooling area, where water collected and would not drain. Within two days I brought this to their attention. Two different inspectors turned up over the next six weeks, and both said the problem was real; it had been caused by the way they had done the work; it was something that had happened before but had not warned me of this prospect, and they would go back to HQ and discuss it. Weeks past. I received three subsequent telephone calls from nice people, but gradually it became clear that they had no intention of doing anything about it, despite acknowledging they had caused the problem. I was asked to pay more ($900, kindly discounted from $1800!) for the repair. They would not compensate me so that I could do the work myself, and threatened that my warranty would be voided if I did any work myself. As yet I do not have the building inspector sign-off, because the roof won't drain, and the deck is not useable. Penfolds appeared to engage in a scam, in which they used their size and much heralded guarantee mechanism to fend off legitimate complaints and gouge more money out of helpless customers. They are big and 'professional', but believe nothing of what they say of their guarantee. They use their size to put you off, escape their liability and take as much money as they can from you.

Penfolds Roofing & Solar - roofing - Updated May 2026

Loading...
Loading...
Loading...