Terrible experience. Applied for a HELOC and asked what the interest rate was and they said 7%,…read morewhat the amortization schedule was and a delineation of closing costs. Loan Officer gave a total of costs but then the processor said there were zero costs and no one would broach the amortization schedule question. I called the manager and he finally gave me a break down of costs , FINALLY. He said that they just make you pay $14 for every thousand drawn out. I used a loan calculator site and that effectively is 17% interest amortized over 25 yrs ... or 7% interest but 7.5 yr amortization schedule. They are screwy all the way around. If they're screwy for helots , they're probably screwy for ANY loans or savings accounts ..... anything. Steer clear of them. Go ANYWHERE else !

I've been with RBFCU for nearly 8 years. I have nothing bad to say. They have decent hours, plenty…read moreof locations, always friendly, and they handle all of my banking needs. I typically visit the Cedar Park location. Easy to get to with enough parking. Did you know they have a loose change machine? Yeah! No fee for members. So when you want to cash in that big jar of coins, RBFCU has your back. The offer notary services and the other things you usually find at a bank. I've tried a lot of banks and credit unions and so far they are the best.

Never had any issues with this bank. I am not sure what the people are complaining about. It's…read moretruly better than big ugly banks. Everything is simple and clear. Thank you UFCU

Yelp removed my last review stating it was a duplicate. It was not. Simply said that the interest…read morewith my new credit union was 6 times more than UFCU. I think it's only fair that I return the favor...... Yelp has been removed! Goodbye.......

Lana and her team is amazing. She is very knowledgeable and does her homework and research…read morethoroughly. She was able to get me the best rate in such competitive market, but that was not the best thing. Our seller had so many reservations about the VA loan (wanted to sell to someone with conventional loan) but when seller and their agent talked to Lana and asked so many questions, Lana was extremely patient and addressed all their concerns and finally we got our offer accepted just because of Lana Jern. She remains so busy but she or her team-member always found time to respond to any of my questions. 100% would work with her again. Summary: Extremely knowledgeable, puts clients interest at the top, result driven, courteous and friendly

Barb is a wonder woman! She helped us for 3 years to build our credit and prepare ourselves for the…read morehome buying process here in Austin. Shes amazing with communication, she's amazing with helping you understand verbiage that's confusing, and she holds your hand all the way through to the end, but also beyond. Barb also hooked us up with the perfect realtor to fit our style/needs. 10000% recommend using Uptown Mortgage for your home buying needs. It'll be the best decision you make!

One of the best mortgage experiences I had. All the paperwork was done on time. My questions where…read moreanswered quickly and patiently. If you are doing a VA loan I would recommend Dan he knows how to navigate all the red tape fast and effectively.

Sheri and her team were wonderful and completely exceeded my expectations. Our loan process was…read morepainless and quick. Sheri communicated with me every step of the way, but never did I feel like she asked for anything unnecessary. Having worked in the loan industry myself, keeping the process simple is often key to success, and Sheri's team did just that. Whatever they could take care of for us, they did. I would highly recommend Sheri to anyone who is looking for a no-BS, experienced loan agent. She was so pleasant to work with!

I highly recommend Sheri McKim for your mortgage needs. I recently had a client needing to sell…read moretheir existing home so they had the down payment money for their dream home. Sheri was on top of it from day one, with excellent communication and customer service all along the way. When we reached out and asked if she could close earlier than expected, she made it happen. Her hard work along the way made it possible for my clients to seamless sell and buy their homes on the same day with coordinated closings. Thank you Sheri for making dreams a reality!

Mark truly did an amazing job on selling our duplex! Our property was a unique one, and he was…read morequickly able to assess the best way to market it. As a former salesperson myself, I marveled at how well he managed us, the buyers, and the whole process. He truly took it all on, and we were able to be way less stressed and less burdened than any other real estate deal. In fact, after working with about 6 realtors in other transactions, I would definitively say he was the absolute best! Truly a gem. I will recommend him to friends and family for a long time!

Mark and the team at Strub are total rock stars! We moved to Austin from out of state in 2019. We…read moredidn't really know the area very well, but Mark immediately got a feel for the kind of place that would work with our lifestyle and found a hidden gem of a house in a great neighborhood. After living there for 4 years and making a bunch of improvements we decided to move out of state to be closer to family. This was summer of 2023 and the Austin market had already started tanking after the huge 2020-21 price surges. We weren't sure the place would sell because everything in the city was sitting for months. Mark's team put together an incredible listing and did tons of marketing and open houses and got us offer at close to full price after only 2 weeks on market! There were a lot of hurdles to jump through with the inspection and closing process, but the team stayed on top of everything and kept the deal together until we closed. The Strub team is the best in the business and we would highly recommend them to anyone looking to buy or sell in Austin.

Have worked with over a dozen mortgage brokers over the years and Shelly is, by far, the best…read more Shelly and her team are knowledgeable, professional, and friendly. Rates and fees are the best around.

Shelly Roark is badass and everything you need in a Mortgage Lending pro. She was available,…read morecommunicative, clear, and intelligent regarding all my dumb questions. This is who you want to work with when buying a home.

Laura is a fantastic realtor. She is to the point, with no…read moreBS or distractions. I really appreciated her professionalism and up front style. Even though her style is no-nonsense, she was totally willing to go out of her way to accommodate our weird schedules and procrastinations. We'll definitely be using Laura as our realtor for the foreseeable future.

I have worked with multiple real estate agents and Laura by far is the best. We are located out of…read morestate and worked with her to buy a property in Austin area. First of all she is very responsive , takes time to hear you , and truly looks out for your best interest. She does not push you into making a quick buy and in fact genuinely wants to make sure that your interests are protected. I couldn't be happier to write this review for her. The best agent I have come across!!

We closed our RBFCU account several years ago. A couple of years following that closure, RBFCU…read moreissued a debit card - in our name - to a fraudster. Of course we pursued this matter. We were eventually told by RBFCU that they will issue a debit card - without vetting - if someone simply provides a name and social security number, over the phone. (Of course, through data breaches, whose name and SSN isn't available for fraudulent use?) Although the closed accounts had security protocols, such as "secret question & answers," none of those were apparently required to issue a debit card on a closed account. Writing this review to share the above information and to query why the attached review, written by someone else, has been hidden. It accurately describes our experience in opening an account (same thing: it was conducted via video interview with someone we understood to be in the San Antonio area). After all that vetting to open the account, we were shocked that it was really easy for a fraudster to request a debit card on a closed account. The only reason we were alerted to the fraud was that the debit card was mailed to our address. Apparently, even though the fraudster may have requested a change of address, the card came to us. Based on our complaint, RBFCU informed us that it did present the matter to its Internal Audit department for review. Perhaps it is standard operating procedure for Credit Unions to e-z issue debit cards on closed accounts. But, hiding a review which accurately (at least based on our own experience) describes the RBFCU account-opening process surprised us...and motivated this review.

This branch is incredibly kind & helpful! The tellers are very thorough and they helped navigate…read morethe website. Great staff- quick service.

If you're looking for a company that's going to go above and beyond for their clients, you have…read morefound them. If you want someone who is going to fight for your best interest and getting you into a home. Then you need to talk with Christina. She along with the team at CapFi Lending have been incredible through our home buying process. Christina kept us up to date every step of the way. She explained the entire process and got our loan closed despite hurdles that were thrown in our direction multiple times. I can't say enough good things about her. Thank you for your hard work Christina. You are SO appreciated!! We love our new home!!!

Christina Maquet at CapFi is phenomenal! I reached out to her because so many OTHER people had…read moreraved about her, and I promise it was well deserved. She was extremely responsive, very knowledgeable, and was able to walk me through getting approved for a home loan months sooner than I anticipated being able to! She was my first email when I wanted to start looking at what I needed to start doing to qualify for a loan to get ready to buy a house. That was the end of April. I closed on my new home mid July!!! If you are even THINKING of purchasing a home, reach out to Christina.