On 4/17/2026, $2980.00 was stolen from my RBFCU account. Even though RBFCU says they provide NCUA…read moreinsurance, they have denied reimbursement. They have said the facts show I clicked "ALLOW" to approve the transaction on a text they sent me. This is NOT TRUE. I never even saw the texts as I was in deep conversation with "their fraud dept representative". They want me to believe someone could have called me from their number but they won't believe that the same someone could have hacked and taken over my phone! My facts are that I received a text from RBFCU followed by a call from their phone # 210-945-3300 (the same # they alway and continuously call me from). Their rep proceeded to guide me to make transactions geared toward stopping and preventing the continued fraud being attempted on my account. When I immediately tried to call RBFCU fraud dept to verify I was talking to them, my hold time was 58 min/58 sec. They finally called me back 1 1/2 hours later from the same # 210-945-3300 they have always and continue to call me from. These facts lead me to believe it was RBFCU who stole my money! This bank in which I've been a member for 14 years has accused me of being complicit in a crime. I have all my money with these people. I have had car loans, home equity loans, cds, money market accounts, checking and saving accounts. I have excellent credit including a well above average credit score. But they are insinuations that I am a thief. They used to be an excellent company but no more. Please stay far away if you want your money to be safe!

Terrible experience. Applied for a HELOC and asked what the interest rate was and they said 7%,…read morewhat the amortization schedule was and a delineation of closing costs. Loan Officer gave a total of costs but then the processor said there were zero costs and no one would broach the amortization schedule question. I called the manager and he finally gave me a break down of costs , FINALLY. He said that they just make you pay $14 for every thousand drawn out. I used a loan calculator site and that effectively is 17% interest amortized over 25 yrs ... or 7% interest but 7.5 yr amortization schedule. They are screwy all the way around. If they're screwy for helots , they're probably screwy for ANY loans or savings accounts ..... anything. Steer clear of them. Go ANYWHERE else !

I like this credit union location because it has a 4 lane ATM drive thru. It is well-lit at night…read more Accessing it can be tricky. It's on the corner under a toll road, so north on the toll access road gets you in, as does traveling west on New Hope.

Never had any issues with this bank. I am not sure what the people are complaining about. It's…read moretruly better than big ugly banks. Everything is simple and clear. Thank you UFCU

Lana and her team is amazing. She is very knowledgeable and does her homework and research…read morethoroughly. She was able to get me the best rate in such competitive market, but that was not the best thing. Our seller had so many reservations about the VA loan (wanted to sell to someone with conventional loan) but when seller and their agent talked to Lana and asked so many questions, Lana was extremely patient and addressed all their concerns and finally we got our offer accepted just because of Lana Jern. She remains so busy but she or her team-member always found time to respond to any of my questions. 100% would work with her again. Summary: Extremely knowledgeable, puts clients interest at the top, result driven, courteous and friendly

Barb is a wonder woman! She helped us for 3 years to build our credit and prepare ourselves for the…read morehome buying process here in Austin. Shes amazing with communication, she's amazing with helping you understand verbiage that's confusing, and she holds your hand all the way through to the end, but also beyond. Barb also hooked us up with the perfect realtor to fit our style/needs. 10000% recommend using Uptown Mortgage for your home buying needs. It'll be the best decision you make!

One of the best mortgage experiences I had. All the paperwork was done on time. My questions where…read moreanswered quickly and patiently. If you are doing a VA loan I would recommend Dan he knows how to navigate all the red tape fast and effectively.

Sheri and her team were wonderful and completely exceeded my expectations. Our loan process was…read morepainless and quick. Sheri communicated with me every step of the way, but never did I feel like she asked for anything unnecessary. Having worked in the loan industry myself, keeping the process simple is often key to success, and Sheri's team did just that. Whatever they could take care of for us, they did. I would highly recommend Sheri to anyone who is looking for a no-BS, experienced loan agent. She was so pleasant to work with!

I highly recommend Sheri McKim for your mortgage needs. I recently had a client needing to sell…read moretheir existing home so they had the down payment money for their dream home. Sheri was on top of it from day one, with excellent communication and customer service all along the way. When we reached out and asked if she could close earlier than expected, she made it happen. Her hard work along the way made it possible for my clients to seamless sell and buy their homes on the same day with coordinated closings. Thank you Sheri for making dreams a reality!

Justyn LeFebvre and the team at Strub are the best in the business. Justyn mobilized a team that…read moredid painting, repairs, pictures, advertising, staging and listing. His operation was so smooth, that by the time we listed, we had offers waiting. His pricing was perfect to create interest but also right in the sweet spot to bid up. Our home in Travis Heights was sold in less than a week and I still can't believe the final sales price. Side note: After staging, I considered keeping the house as an Airbnb, but the price was too good.

Mark truly did an amazing job on selling our duplex! Our property was a unique one, and he was…read morequickly able to assess the best way to market it. As a former salesperson myself, I marveled at how well he managed us, the buyers, and the whole process. He truly took it all on, and we were able to be way less stressed and less burdened than any other real estate deal. In fact, after working with about 6 realtors in other transactions, I would definitively say he was the absolute best! Truly a gem. I will recommend him to friends and family for a long time!

Have worked with over a dozen mortgage brokers over the years and Shelly is, by far, the best…read more Shelly and her team are knowledgeable, professional, and friendly. Rates and fees are the best around.

Shelly Roark is badass and everything you need in a Mortgage Lending pro. She was available,…read morecommunicative, clear, and intelligent regarding all my dumb questions. This is who you want to work with when buying a home.

I have worked with multiple real estate agents and Laura by far is the best. We are located out of…read morestate and worked with her to buy a property in Austin area. First of all she is very responsive , takes time to hear you , and truly looks out for your best interest. She does not push you into making a quick buy and in fact genuinely wants to make sure that your interests are protected. I couldn't be happier to write this review for her. The best agent I have come across!!

This wonderful realtor goes above and beyond for her clients. I forever recommend her to anyone…read morelooking

We closed our RBFCU account several years ago. A couple of years following that closure, RBFCU…read moreissued a debit card - in our name - to a fraudster. Of course we pursued this matter. We were eventually told by RBFCU that they will issue a debit card - without vetting - if someone simply provides a name and social security number, over the phone. (Of course, through data breaches, whose name and SSN isn't available for fraudulent use?) Although the closed accounts had security protocols, such as "secret question & answers," none of those were apparently required to issue a debit card on a closed account. Writing this review to share the above information and to query why the attached review, written by someone else, has been hidden. It accurately describes our experience in opening an account (same thing: it was conducted via video interview with someone we understood to be in the San Antonio area). After all that vetting to open the account, we were shocked that it was really easy for a fraudster to request a debit card on a closed account. The only reason we were alerted to the fraud was that the debit card was mailed to our address. Apparently, even though the fraudster may have requested a change of address, the card came to us. Based on our complaint, RBFCU informed us that it did present the matter to its Internal Audit department for review. Perhaps it is standard operating procedure for Credit Unions to e-z issue debit cards on closed accounts. But, hiding a review which accurately (at least based on our own experience) describes the RBFCU account-opening process surprised us...and motivated this review.

This branch is incredibly kind & helpful! The tellers are very thorough and they helped navigate…read morethe website. Great staff- quick service.

If you're looking for a company that's going to go above and beyond for their clients, you have…read morefound them. If you want someone who is going to fight for your best interest and getting you into a home. Then you need to talk with Christina. She along with the team at CapFi Lending have been incredible through our home buying process. Christina kept us up to date every step of the way. She explained the entire process and got our loan closed despite hurdles that were thrown in our direction multiple times. I can't say enough good things about her. Thank you for your hard work Christina. You are SO appreciated!! We love our new home!!!

Christina Maquet at CapFi is phenomenal! I reached out to her because so many OTHER people had…read moreraved about her, and I promise it was well deserved. She was extremely responsive, very knowledgeable, and was able to walk me through getting approved for a home loan months sooner than I anticipated being able to! She was my first email when I wanted to start looking at what I needed to start doing to qualify for a loan to get ready to buy a house. That was the end of April. I closed on my new home mid July!!! If you are even THINKING of purchasing a home, reach out to Christina.